Ratings based on 1,064 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice beach and nice staff

Posted Apr 16, 2014
Stay was good Only issue is the limitations on vegetarian food items especially for lunch and dinner
5 out of 5
Recommended
for Families
by Richard from Seattle

Great hotel for families

Posted Apr 14, 2014
Pros: I have done other all inclusive resorts that were not as good as this. There were many choices of food items and the staff were great.
Cons: I'd add a second bar around the main pools. There was always a wait for a drink. A fridge in the room would be nice. I have had this elsewhere.
Location: We played golf accross the street. Nice greens. There are lots of trips to take although stayed at the hotel where the kids were more than occupied.
Our family of four had a great time here. There a large number of staff there to meet your needs and everyone we met provided great service. There are lots of food options from the basics kids love to a la carte restaurants which are all included. The hotel is right on the beach and it is very clean. Our room was pretty basic but all you really need. There is a big entertainment team that provide activities all day long. We will probably go back next year!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice for the family with the kids

Posted Apr 12, 2014
Nice kids activities, restaurants and night shows. May not be right choice for older people
4 out of 5
Recommended
for Everyone
by christina from morgan hill, california

Great family vacation!

Posted Apr 12, 2014
Most of the reviews we read prior to our trip were pretty accurate. This is definitely a family resort with millions of kids everywhere, and tons of things for the the little guys to do. The staff is incredible! They were friendly, helpful, and extremely attentive. Our standard room was fine. The balcony overlooking the pools and ocean was a huge plus as any other hotel with that kind of view would have charged an arm and a leg. The food was ok. The buffet for breakfast and lunch was fine, however dinners were very so so. My husband who is pickier than the rest of us was disappointed with the dinners. Who doesn't love, however, being able to eat and drink whenever hunger or thirst strikes! The beach was awesome. The waves too rough for my 7 year old but perfect for my 12 yr old. I would definitely recommend this hotel to families. We had a fantastic week:)
Comment from
Jan 15, 2014
Dear christina s, Thank you for your feedback and for recommending us as a perfect choice for a great family vacation. We truly appreciate your kind comments, especially you mentioning the friendliness and attentiveness of our staff, and amazing views from your balcony. While I’m glad to hear you were satisfied with our food selection, I’m sorry to hear we weren't able to completely meet your husband’s preferences. I sincerely hope we’ll have the opportunity to welcome you back, and provide you with another fantastic holiday. Warm regards, Katarina P Community Manager
5 out of 5
Recommended
for Everyone
by cathy& danny from willsboro,n.y.

great hotel

Posted Apr 12, 2014
Pros: everything
My husband and I have stayed at this hotel 5 times prior this stay, and this hotel is super clean,friendly staff, everything to make a perfect vacation for anyone. We hope we can go again next year. special wait staff David and Felipe made our dining wonderful. thanks again
Comment from
Jan 14, 2014
Dear cathy&danny, Thank you for sharing your experience, we highly value your loyalty as a returning guest. It’s always nice to know we have met your expectations with our outstanding service, and provided you with another perfect vacation. We look forward to welcoming you back to your home away from home! Warm regards, Katarina P Community Manager
5 out of 5
Recommended
for Everyone
by mika from canada

Nice hotel

Posted Apr 11, 2014
Amazing experience Outstanding service Close to the beach Great food Very friendly / helpful staff Kid friendly Lots of activities
Comment from
Jan 15, 2014
Dear mika, Thank you for your kind words following your recent stay with us at Crown Paradise Club. I was really pleased to read that you enjoyed your stay with us and really liked the facilities and service we provided you with. We look forward to the pleasure of welcoming you again soon. Kind regards, Katarina P Community Manager
3 out of 5
by Connie from Chicago

Toward Pool

Posted Apr 10, 2014
Pros: The activities and the staff...they were great!
Cons: The humidity in the room/hotel and the food could be a little better.
Location: Location was just fine. There were some ruins within walking distance.
The hotel is just OK. It's very kid friendly, the staff puts on nice shows, and activities at the resort. The room smells kinda musty and there's a problem with the humidity. Not sure if it's all of Cancun or just our resort. The staff was wonderful. They did a great job. The food was also just ok. The kids liked it but me...not so much.
Comment from
Jan 12, 2014
Dear Connie S, We appreciate you taking the time to provide your feedback. We are glad that you did experience some very positive aspects of your stay such as the activities, the shows, and the wonderful service from our staff. We apologize for the humidity issue you were experiencing, unfortunately being situated in the tropical region, the humidity levels are sometimes very high and can cause the odd smell. We appreciate your comments and hope that you will consider staying with us again in the future. Kind regards, Katarina P Community Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, California

Awesome Ocean view!!!

Posted Apr 9, 2014
We stayed at Crown Paradise Club Cancun. We enjoyed everything in this resort.... they have all the amenites a family needs when going on vacation. The Buffet(Palapa) food is delicious (variety of choice), great service throughout, kids club is a 10++, my daughter LOVES it!!! Top staff at the Kids Paradise starting with Paulina,Jenny, cinthia, and the rest of the staff there. Also, the staff at the main pool area are very friendly and entertaining everyday, Lucia,Chacho,william.... This is our 4th time going to this hotel, and we always enjoy ourselfs each and every time. The rooms are clean and very comfortable beds.... The beach area is nice and fun too. They have everything there for everyone from Miniature golf, waterslides, waterpark for kids, 5 restaurants, etc.... You won't get bored. Overall our experience was a GREAT ONE! I highly recommend this resort. We will be returning nxt year in april! See you soon.
Comment from
Jan 12, 2014
Dear Guest, Thanks for the great review! We are so glad that you and your family decided to stay with us for the 4th time. Thank you for describing all of your favorite features and for mentioning our team members that made your stay so enjoyable. We greatly appreciate your continuos visits, and cannot wait to welcome you back and provide you with yet another great experience. Warmest regards, Katarina P Community Manager
4 out of 5
Recommended
for Everyone
by valleygirl from Calgary, Canada

Nice family resort

Posted Apr 9, 2014
Great family resort. Lots of activities for the kids from the waterpark, rock climbing, zipline, crafts, mini golf etc. 3 Great pools and 1 adult pool. Buffet was ok but smoothie and omelet stations were great. Ala carte restaurants were good as well especially the French restaurant (adults only). Staffs were friendly and nice. We had a great time during springbreak. There were 20+ of us from Calgary and BC stayed at this resort. Those who don't have kids, shouldn't stay to this resort. This resort is not for party people and singles. It is a FAMILY resort. Don't be a cheapskate and complain about too many kids! We would come back to this resort again!
Comment from
Jan 12, 2014
Dear valleygirl, We appreciate the great review. It is wonderful to know how much you enjoyed the facilities and activities at our resort. We are glad that you experienced great service from our staff, and that you would visit us again. We look forward to your return at this little piece of Paradise! Warm regards, Katarina P Community Manager
2 out of 5
by Anonymous

Children's facilities and activities were great.

Posted Apr 8, 2014
Pros: Lots of families and children. Children's activities at pool were great.
Cons: See general comments.
Location: Nothing available nearby. This hotel is along the beach strip, far from downtown and shopping. Have to take transportation to get to shopping.
Bright sun, but NO umbrellas or shade at the pools. Be prepared to be horribly sunburned. Did not know this before reserving, and would NEVER have chosen this hotel if I had known this in advanced. Hotel staff was way too aggressive about tips: always hinting, sometimes challenging, always expecting, and asking, for tips. This was very off-putting. I felt under siege at every turn. Food choices/variety in buffet were limited, and quality of food not good. Also, leftover items from lunch were recycled and offered for dinner with very little change, except that vegetables were now overcooked, and meat dried out. Food, in general, at buffet, and in specialty restaurants, were very disappointing.
Comment from
Jan 12, 2014
Dear Guest, We appreciate you taking the time to share your feedback with us. While we’re glad to know you found the children's facilities and activities great, we are sorry to hear that your experience was not as positive as we would like. I would like to apologize on the behalf of Crown Paradise that our services and attention did not fulfill your expectations during your stay with us. We do appreciate very much the time you have taken to review us, as all comments help us to find areas for opportunity of improvement so we can continue to offer improved service to our guests. Kind regards, Katarina P Community Manager