Ratings based on 1,140 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel and close to the beach.

Posted Sep 15, 2014
Pros: Restaurants which required bookings where better quality than anticipated
Cons: nothing really too negative, perhaps more lunchtime eating options
Location: Coco Bongo's and Chichen Itza...both worth a visit.
Really nice hotel, was worried about the weather in September but that was brilliant too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

Home away from home

Posted Sep 13, 2014
Pros: The different restaurants--infinity pool--beach--baby turtles--location
Cons: Check rooms before occupied to be sure jacuzzi works. Have black out curtains go all the way to the wall so light does not come in.
Location: Great location we are the first to drop off from airport and the last to be picked up on the way home. El Rey ruins are across the street.
Everything was wonderful this is our 3rd time to CPC and this time took our son and daughter in law. The food at the restaurants was to die for we could NOT PICK A FAVORITE they were all awesome. Abraham at the Italian restaurant was so attentive we wanted to bring him home with us, he remembered us from previous year. All the people from the desk to the mop lady were all super nice could not have asked for more. We will be back next year if it was up to me we would go at least twice a year. The entertainment was great they try so hard to please everyone that you really enjoy the programs that they do,they make sure everyone gets involved. Lots of fun.
Comment from Hotel Management
Sep 19, 2014 by Katarina, Hotel Management
Dear Rosemarie, Thank you for letting us know about your great experience. It is always a pleasure to hear when our guests return satisfied and post comments about their trip. It all makes our efforts worthwhile and encourage us to work even harder to create happy memories for all of you. We’re looking forward to welcoming you again at your home away from home and make your stay an unforgettable one. Best wishes, Katarina P
3 out of 5
by A verified traveler from Virginia

Vacation with friends

Posted Sep 9, 2014
Pros: Location and friendliness of the staff.
Cons: I really like the hotel for the friendliness of the staff and location but it is time to start remodeling the facility, specially the rooms.
We had a great time even though it is not what it used to be. There were more activities at the pool and the rooms are now dated. I think that if they do something about the rooms and activities I will be back. By the way, I do not recommend the French restaurant to anybody. We had dinner there the first day and it took three hours for our meals to arrive. Very disappointed!
Comment from Hotel Management
Sep 18, 2014 by Katarina, Hotel Management
Dear Isa, We appreciate you taking the time to provide feedback on your stay. Thank you for commenting on the friendly service and our great location. We are sorry that the activities at the pool and the rooms were not to your complete satisfaction, and that the service at our French restaurant was below your expectations. We appreciate your feedback and have shared your thoughts with our management team as we are committed to providing our guests with the best experience possible. Thank you for staying with us and we sincerely hope that you will reconsider giving us another opportunity to serve you again. Kind regards, Katarina P
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Lovely hotel, excellent sea views!

Posted Sep 9, 2014
Pros: The numerous swimming pools and restaurants. Proximity to the beach. Friendly and helpful staff.
Cons: Internet access was poor - could only get wifi in certain parts of the hotel.
Location: On the beach, near to shopping malls and an aqua park which has water tours and sports.
This is a family friendly hotel so as a couple we booked a crown club room which is in a section exclusively for adults. Amazing room with minibar, hot tub and balcony and views of both the sea and lagoon. The resort has excellent facilities with numerous swimming pools, including waterslides, an indoor pool, a children's area and an adult only pool with swim up bar! There's a good range of food at breakfast and lunch and a choice of buffet or table service restaurants at dinner. Most of the service and food was excellent, with the exception of the steakhouse - poor quality food and unhelpful servers. We would certainly recommend this hotel and would happily stay here again!
Comment from Hotel Management
Sep 19, 2014 by Katarina, Hotel Management
Dear Rebecca, Thank you for staying at Crown Paradise Hotel and for taking the time to post your comments about the visit. We’re glad to know that your overall stay was pleasant and are looking forward to having you as our guests again and make every effort to exceed your expectations. Kind regards, Katarina P
4 out of 5
Recommended
for Families
by A verified traveler from Queens NY

Great Resort for Kids!!

Posted Sep 4, 2014
Pros: Kids Activities, Kids Evening Shows, Water Park, Adult Pool Area, Food, Service
Cons: Hotel needs to be Renovated (outdated but clean)
Overall Resort was great! Food was above expectation. Staff service was very good. Lots of entertainment and Activities for Kids including a Water Park, Kids Club Center, Game Rooms. Disney Show in the evening and Circus Shows were great!!
Comment from Hotel Management
Sep 7, 2014 by Katarina, Hotel Management
Alena, We appreciate you taking the time to leave your feedback following your recent stay, and are delighted that you spent a wonderful family vacation with us. Thank you for commenting on the food quality, service and entertainment offered and hopefully we’ll see you again very soon at Crown Paradise Club! Katarina P Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

It is fine.

Posted Sep 4, 2014
Pros: The swimming pool and the club.
Cons: The bathroom should be improved. The hair conditioner should be provided.
Location: I did not go outside the hotel.
Many activities. The staffs are polite and helpful.
Comment from Hotel Management
Sep 7, 2014 by Katarina, Hotel Management
Lucy, Thank you for reviewing our hotel and sharing your opinion about your stay. We are looking forward to having you as our guests again and make every effort to exceed your expectations.
3 out of 5
by A verified traveler from potomac, md

Very clean room and friendly staff

Posted Sep 2, 2014
Pros: The clean room and the ocean view.
Cons: Food, food and food.
Location: Can do anything in the hotel strip with just a bus ride for $1.
Very nice resort with beach, pool and restaurants all in comfortable walking distance. The standard rooms are a nice size and very clean. But, the food was very poor. Not enough varieties in the buffet and the quality is blah. The specialty restaurants were ok.
Comment from Hotel Management
Sep 7, 2014 by Katarina, Hotel Management
We are glad that you experienced some very positive aspects of your stay such as our friendly staff, very clean room and easy access to everything. We apologize that all of your preferences were not met, but we certainly appreciate your constructive criticism regarding the services you consider need improvement. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Quito-Ecuador

Nice Hotel close to the beach. Excelente food

Posted Sep 2, 2014
Pros: The food, the pools, the kids zone, the people who work in the hotel very friendly and Kind
Cons: The elevators to old.
Location: Excellent location, close to the beach, near to the airport, to the malls and the downtown
Beautiful México and Cancún. Awesome beaches, sunny all the days. Delicious food.
Comment from Hotel Management
Sep 4, 2014 by Katarina, Hotel Management
Dear Tatiana, Thank you for taking the time and effort to write a review on your recent stay with us. We are thrilled that your stay with us met your expectations and would like to apologize for the issue with the elevator. We hope to welcome you back to Crown Paradise Cancun, it would be our pleasure to be your hosts again. Warm regards, Katarina P
3 out of 5
Recommended
for Everyone
by A verified traveler from Port Chester, NY

Wonderful staff, not so great food.

Posted Sep 1, 2014
Nicest people working there. Hotel looks nice, it's clean, good location, decent amount of activities for the kids. The only thing that we were not happy was with the food and drinks. We are planing on going back to Cancun sooner but most likely at not staying there. We are willing to pay a little more for a better food quality. But have to say that the staff was so nice that, eventhough the food wasn't great, we had a fabolous time!
Comment from Hotel Management
Sep 4, 2014 by Katarina, Hotel Management
Dear Val P., Thank you for sharing your experience at the Crown Paradise Cancun. We always strive to improve our services based on our valuable guest’s feedback. Staff members are happy to know that their efforts have been appreciated, thank you for highlighting the excellent service you received during your stay. I’ll share your observations regarding the food selection with our management team as this helps us know our areas of opportunity so we can provide better services to all our guests. We hope to have the opportunity to welcome you back and make every effort to exceed your expectations. Kind regards, Katarina P
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel

Posted Aug 26, 2014
Pros: Location, activity and the service.
Cons: Good enough.
Location: None
This is a very good hotel that I am going to come back in the next vacations
Comment from Hotel Management
Aug 30, 2014 by Katarina, Hotel Management
We appreciate your feedback and kindness. Thank you for sharing your positive experience and we hope to welcome you again at the Crown Paradise Cancun! Katarina P Community Manager