Ratings based on 1,488 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Could do without the pressure

Posted Jul 29, 2015
Enjoyed the place and the food. Did not enjoy the pressure to attend the "special promotion" presentation.
Comment from Hotel Management
Jul 31, 2015 by Katarina P, Hotel Management
We are so glad that you enjoyed your vacation. We apologize that your experience regarding the optional time-share presentation was not satisfactory, and we hope that it did not interfere with your vacation, as it is an optional choice. The representatives are here to provide the information in regards to the wonderful benefits of being a Vacation Club member. I apologize if you felt pressured, this is not the goal. Thank you very much for your comments.
1 out of 5
by A verified traveler from Texas

Frequent traveler to Mexico and other destinations

Posted Jul 26, 2015
Pros: The dinners at the Italian, Steak and Mexican restaurants were very good. The buffet meals were horrible.
Cons: I can't with 100 % certainty say that my kids picked up head lice while at this resort but I'm not sure where else they would have picked it up.
Location: We took our kids on the subsea cruise and it was a waste of time and money. Parasailing and the dolphin encounter at Wet and Wild were great.
My family and I have traveled to Mexico on many occasions and are very accustomed to the varied quality of service at all inclusive resorts. I don't typically rate hotels good or bad but I felt this resort was of such low quality that others might want a heads up prior to booking. The arrival and check-in process were relatively painless but at no time were we treated as welcome guests except when the driver and bell boy were trying to get a tip. If you expect a true "ocean view" room you might want to upgrade because "ocean view" doesn't necessarily mean you will get a decent view or location. The rooms were OK but nothing more. The free mini bar was never restocked the entire week we were there. We only went to one of the evening shows (Michael Jackson) and it was more like a high school talent show. Air conditioning throughout the resort is sub-par. We are accustomed to the heat but it was hard to find a decent place to relax and cool down. The beach and the ocean at this location are covered and full of sea weed so the entire time your swimming it's on or around you. I can't say all of the staff were rude but it was the majority. I was blown away on several occasions when a staff member asked us to move so they could sweep, mop or just clean up an area we were using at the time. The time share sales staff were way to pushy and waited like vultures in the lobby around the elevators. I could add much much more but I am limited to only 8 more characters.
Comment from Hotel Management
Jul 29, 2015 by Katarina P, Hotel Management
We are very sorry to hear of your dissatisfaction with your stay at our resort. It is our goal to provide exceptional service and I’m sorry that we fell short of that objective. If a guest has any concerns we also have management on 24 hours and we are always here to make sure that our guests are having the kind of stay they are looking for. Please accept our sincerest apology for your disappointing experience.
2 out of 5
by A verified traveler from Curitiba, Brasil

Hotel sem manutenção. Não é resort

Posted Jul 24, 2015
Pros: Preço
Cons: Manutenção e aumentar o número de funcionários.
Location: Boa localização, mas a do Ibero Star que é perto é muito melhor, principalmente por causa da praia
Hotel Velho. Manutenção horrível. Poucos funcionários. Os Restaurantes são bons, tirando o Italiano (horrível). O buffet é fraco. Estrutura de piscina pequena para a quantidade de hospedes. Academia parece mais uma sauna e tem poucos equipamentos. Old Hotel. Horrible maintenance. Few employees. Restaurants are good, but the Italian is horrible. The buffet is weak, but it is ok. Small pool structure considering the number of the guests. The gym looks more like a sauna.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Great for kids between 4-10 years old

Posted Jul 20, 2015
Great hotel for kids between 4-10. Has a waterpark for kids, water slides, 2 swimming pools with beach view. I would recommend this hotel if you don't wanna walk a lot, it is a small hotel, but it offers everything you need to make your stay a pleasant one.
Comment from Hotel Management
Jul 25, 2015 by Katarina P, Hotel Management
We are so pleased that you had a memorable stay with us. Thank you for choosing Crown Paradise Club and for sharing your experience. We truly hope we have the opportunity to welcome you back to our resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2015
Little run down. Elevators never worked. Furniture broken in the room. Shows were just OK saw 2 didn't care to see more. Lots of pool activities for kids. Food was OK. Not great. The snacks r burgers and hot dogs.
Comment from Hotel Management
Jul 22, 2015 by Katarina P, Hotel Management
Thank you for sharing your feedback in regards to your stay with us. We appreciate your insight in regards to the facilities and nightly entertainment. We are glad to hear that you overall enjoyed your stay and hope to welcome you back in the future.
3 out of 5
by A verified traveler from NEY YORK

Just ok

Posted Jul 15, 2015
It was Ok. I hated that you didn't get more then 2 bottles of water per room a day. If I needed milk for my baby ( 15 months old) I had to get it through room service and they charged me $5 every time. I don't think I have ever paid $5 for 1liter of milk in my life. Otherwise rooms are very clean and the and food was good
Comment from Hotel Management
Jul 20, 2015 by Katarina P, Hotel Management
Thank you for sharing your feedback with us. We always want our guests to have an enjoyable and memorable stay. I have forwarded your feedback to our Leadership team. We are always listening to our guests and appreciate your candid feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jul 14, 2015
Overall all the hotel was fine!!! The people are so friendly and nice
Comment from Hotel Management
Jul 20, 2015 by Katarina P, Hotel Management
Thank you very much for your positive rating. We look forward to hosting you back soon.
1 out of 5
by A verified traveler

Dirty and run-down grounds, nasty food...

Posted Jul 13, 2015
This place should be a one star. You will be disappointed regardless of your standards. It's dirty, rundown, and a simply disgusting excuse for a hotel. it doesn't matter if something is "all inclusive" when all that's included is crap. It just means all you can eat crap. if you don't mind hair, used band aids, and a dirty diaper laying next to the pool, cups that just sit there for the whole day, cries stuck in the pool gutters than go for it!
Comment from Hotel Management
Jul 16, 2015 by Katarina P, Hotel Management
On behalf of Crown Paradise Cancun I would like to apologize to you for not meeting your expectations. We strive to give each and every guest a wonderful vacation as for them to want to come back again and again. Our staff works 24/7 to ensure the amenities are spotless and I apologize if something was overlooked as our staff give their all daily to ensure that no one is left with your impression. Thanks again for taking the time for posting as we want to hear all comments, good and constructive.
4 out of 5
by A verified traveler from CA, U.S.A.

Overall people nice but management is bad.

Posted Jul 12, 2015
1. when I check in the room was different from the one I book. Even though next day change but that's my Vacation& am not happy to move and argue with people. 2. First night we check in 5pm. Only eat Buffet. Because the resvation time 8am to 2pm no chance to call. Next day call no chance tonight even though I checked in last night. 3. We had more than 8 people . When we called at 10am to make resvation the answer was all restaurants were full. And we had to talk to concierge for another dinner time. We had to check everyday to make sure our tables weren't far apart and we were forced to go to different restaurants. we didn't even have time to relax.😦😧😔
Comment from Hotel Management
Jul 14, 2015 by Katarina P, Hotel Management
Thank you for sharing your feedback and please rest assured that we will work hard on improving on areas we fell short to better meet our guests’ expectations. We hope that we have the opportunity to welcome you back as our guest again in the future.
3 out of 5
by A verified traveler

Not recomended

Posted Jul 11, 2015
Only 5th and 6th floor are renovated, and looks ok, they will try to charge you extra fee for it. At check out because you don't have enough time to argue with (short time to the plane),they will charge you extra fee as well , for different reason. Horrible service
Comment from Hotel Management
Jul 14, 2015 by Katarina P, Hotel Management
We appreciate you taking the time to share your thoughts with us regarding your recent experience at our hotel. We will share your feedback with the team internally and appreciate your valuable input.