Ratings based on 1,441 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travelerfrom Braselton, GA

Great hotel for kids!

Posted May 19, 2015
Pros: Kids Paradise, Baby Paradise, food, rooms, beach, entertainment, mini golf, adult water slides
Cons: Everything was great! But this is probably not a good choice for couples or adults only. There are a lot of children in the hotel.
Location: We never had to leave the hotel!
We were traveling with our two toddlers and they loved the activities at the Kids Paradise and the Baby Paradise. You are able to enter the Kids Paradise with your child and the Baby Paradise has a family hour where you are able to enter with your child. This I loved since we didn't want to leave them there by themselves. We were always able to find chairs beside the pool and at the beach. Food was good, rooms were clean, and night shows were nice. Would definitely go back.
Comment from Hotel Management
May 21, 2015 by Katarina P, Hotel Management
Many thanks for sharing your experiences with future travelers, I enjoyed reading your feedback and I'm happy you had a great vacation at the Crown Paradise Club Hotel. Thank you again for your comments and the time you took to share them, it is greatly appreciated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom long Island, NY

Incredible

Posted May 17, 2015
This rating only give me 50 words or less. So I will give a longer review on trip advisor! Across the board 5 stars. Front Office, bell staff, buffet, pool both family and adult, maid service, concierge, kids club, lobby bar, Wayne's Boots, fisherman, la piza I could go on and on. I will return with my family (kids ages son 8 and girl 9)
Comment from Hotel Management
May 20, 2015 by Katarina P, Hotel Management
Thank you for sharing your feedback with us about the experience you had while staying at the resort. We appreciate your kind words and compliments about your positive experience with our resort offerings! We look forward to the pleasure of welcoming you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L

vacaciones

Posted May 12, 2015
Fue un lugar incluyente. Todos nos divertimos muchos. Hay actividades para todos
4 out of 5
Recommended
for Families
by A verified travelerfrom NYC

great resort for Families

Posted May 11, 2015
Pros: helpful & friendly staff
Cons: Better organized activities in the Kids Club as well as not having live music in the lobby.
Location: Xcaret Park is a must & Swimming with Dolphins at Wet N Wild water park. Both activities were great.
The Crown Paradise has many great qualities which I will make sure to mention however they totally failed on one aspect, NOICE. This hotel is mainly for families so why is it that they play live music every night in the lobby bar which is underneath an entire wing of the hotel. Every night I would have to call to ask how much later was the music suppose to be playing. We're not talking about 9 or 10pm, this loud music will go on till 12 or 1am EVERY night. So you are either faced with choosing a nice room with spectacular views and have loud music play till the late hours of the night or face the back of the hotel with no decent view and have some a nice peaceful night. Other than the loud music I have to admit the hotel did have great activities for the kids, the waterslides, rock climbing & zipline as well as the game room were among my daughters favorites. They're 7years old and were able to do all the activities. (Don't forget your sneakers as you will not be able to participate in the zipline or rock climbing without them). The kids club was a bit lame as they didn't have much of organized games and were left to play on their own in the slides. Probably better for younger children. The food choices were pretty good (make sure to make your reservation before you arrive). During the weekend it was sold out and the lines for the snack bar & bars were way too long but once the locals checked out everything went pretty smooth and lines were much more doable.
Comment from Hotel Management
May 14, 2015 by Katarina P, Hotel Management
Thank you for sharing your experience with us. I am glad to read that you enjoyed the hotel. We apologize if we did not meet your expectations in certain areas as we strive to make every moment with us as enjoyable as possible. We readily welcome both positive and constructive comments as it gives us the opportunity to improve our services and facilities. Once again, thank you so much for your review, I hope overall you had a wonderful time and will return to visit soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right on the beach

Posted May 4, 2015
Nice hotel. Great service, all except check in which was slow.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Amazing hotel, very close to the downtown area.

Posted May 2, 2015
In general, everyone was extremely polite, I was very impressed, hotel was very cleaned, food was excellent (loved the variety). I would definitely go back, the only downside was the reception area, they were really slow took them about 20 min to check us in. Other than that, we loved it.
Comment from Hotel Management
May 4, 2015 by Katarina P, Hotel Management
Thank you for your kind words regarding our staff and the hotel overall. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope to have the opportunity to welcome you again.
5 out of 5
Recommended
for Families
by A verified traveler

Awesome Place to Stay!!

Posted Apr 30, 2015
Pros: Everything
Cons: Fans in the elevator
Location: Location was great though we stayed on the resort for the most part
From the first day we felt like family! Everyone was so nice and helpful! We can't wait to go back, our kids loved it the activities people were great the bartenders were awesome! We can't say anything bad about this place
Comment from Hotel Management
May 4, 2015 by Katarina P, Hotel Management
Thank you for the five-star review. It is exciting to read you had a great experience during your recent family getaway. We look forward to seeing everyone again for more Cancun fun in the sun at Crown Paradise Cancun.
3 out of 5
by A verified traveler

Nice location but limited services

Posted Apr 29, 2015
We enjoyed to some extend but need to improve a lot the service was very poor we had to wait in the line for check in just because there was only one person checking in. Same and limted manu every day in food not enough entertainment. Also shortage of staff every where so I wouldn't recommend to anyone
Comment from Hotel Management
May 4, 2015 by Katarina P, Hotel Management
Kindly accept our apologies for the inconvenience and disappointments you experienced during your stay with us. We truly regret for not being able to meet your expectations; the most important for us is to ensure that you, as our guest, receive everything you are looking for in much needed vacation. Thank you for taking the time to review our hotel. Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we have to work at, in order to meet our guests expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2015
Had a great time here from 4/18-4/23/15. Plenty of stuff for kids to do....staff was wonderful to both adults and kids alike. Would definitely stay here again and recommend it
Comment from Hotel Management
May 4, 2015 by Katarina P, Hotel Management
Thank you for staying with us, and for sharing your comments about this visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Pros: Bonne bouffe, installation pour les enfants
Cons: Enregistrement trop long et compliqué
Très agréable surtout avec les enfants, enregistrement un peu trop long par contre, pourrait avoir amélioration dans processus.