Ratings based on 1,354 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Zimmerman, MN

Highly recommend!

Posted Feb 27, 2015
Nice hotel, great food, nice beach, really big, friendly staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Great family friendly hotel , fabulous beach

Posted Feb 26, 2015
Second time in this hotel , love it , but never rent s car from fox rental horrible people and bad service
3 out of 5
Recommended
for Everyone
by A verified traveler

Not bad, to many stairs, not enough water inrooms

Posted Feb 26, 2015
Cons: Need to update rooms
Location: Did not go out of the resort
Need to warm the pool at least one, we were not able to go in because it was so cold,need elevator from hotel to ground floor. To many stairs
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Great hotel!

Posted Feb 24, 2015
The ONLY negative thing I would mention is no free wi fi.... Staff, resort, food, everything was excellent! Our third time at this hotel and loved every time!
4 out of 5
Recommended
for Families
by A verified travelerfrom British Columbia

Great family experience!

Posted Feb 23, 2015
Pros: The beach, kids paradise club and food.
Cons: The elevators! Took too long to get down to the lobby and the stairs are not easily accessible.
Location: We loved going over to Isla Mujeres and spending the day there. The turtle sanctuary was very cool.
We had a fantastic time at Crown Paradise Club! The beach was amazing and our 6 year old daughter absolutely loved the kids paradise club. A big shout out to Paulina and staff at kids paradise club because they really went above and beyond with our daughter and we are super appreciative.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ- USA

Nice hotel. Beautiful beach.

Posted Feb 22, 2015
We had a great vacation. The hotel was comfortable and the rooms were nice and clean. The service was excellent all the employees were happy to assist you anytime you needed. Highly recommended,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Argentina

Nivel Hotel clóse to the beach

Posted Feb 22, 2015
Excellent service. Highly recommended. Perfect for families!! A lot of fun and activities for everyone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Paradise

Posted Feb 19, 2015
Pros: We love the food
Cons: we would not improve anything.
Location: we never leave the resort.
This was my fourth year at Crown Paradise, and it was the best. They have resurfaced their courts, painted everywhere, and updated all of their menus. Everything was perfect. Every year we return to see other returning guests because this such a great place.
3 out of 5
by A verified travelerfrom USA

Not as good as it could have been.

Posted Feb 16, 2015
Pros: I liked the layout and the cleanliness. It is very very clean here. Also the staff are freindly and helpful.
Cons: Food choices and alcohol choices could be vastly improved. You learn quickly to go to the food stations where they make it in front of you.
Location: Location was excellent- everything we wanted to do was very near by.
We picked this hotel because of the Kids club and it was disapointing. They are understaffed and the water in the waterpark was fridgid. Way too cold for the kids to enjoy themselves. The activities are all at the same place and there are too many children to adults in there. We picked this hotel because of the Kids club and came away disapointed when our granddaughter did not like it. Also the alcohol selection leaves allot to be desired and the drinks are too mild. They barely put a splash of alcolhol in the drinks and I do not like strong drinks! They do not have to option of buying anything better except wine. You can buy a better wine in the resturuaunts.
5 out of 5
Recommended
for Families
by A verified travelerfrom Vancouver BC

Family-friendly all-inclusive beach resort

Posted Feb 10, 2015
Pros: Kids programs Well-located and maintained beach View from my room Five specialty restaurants Night shows Friendly staff
Cons: Power outlets are not many and not conveniently located. Beds in standard room are too small if one family stays in a single room No free WIFI.
Location: We went to Xplor, dolphin swing at Dolphinaris, Wet & Wild, and Croco Cun Zoo. Kids loved it very much, and for me swim in underground river was best.
We just came back from Crown Paradise this weekend and our experience with both Cancun and the resort was very positive. It was our first trip to Mexico. Me, my wife and two children (8 yr & 4 yr) spent 8 days in Crown Paradise and both parents and children loved the place. On the day we were packing, both my children were asking "can we come back again?" I did quite some research and picked this resort for its location, beach, children's program, and list of restaurants. It turned out to be good choice to make. We arrived at the resort at about 9am so it was way too early to check in (should be 3pm), but the front desk did let us check in (told us to check back at 1pm for room) so we can access all facilities and breakfast. It was a sunny morning and kids directly hit the beach even without having a look at the food. Got our room at about 1:30pm. Room was well cleaned and temperature was comfortably cool with AC running. A welcome with our family name was displayed on TV which made us feel kind of sense of home. Our room was a stand room with two double beds, furniture and other facilities are kind of old but generally clean and functioning. No complains. Once we stepped out of room, we were so impressed by the view of ocean/beach and resort itself. For a moment, we did feel we were in paradise. It was just like in a painting. Evening was most enjoyable moment, as kids watching TV, we sitting on the balcony, looking at far-away line ocean meeting sky, waves pounding...