Ratings based on 1,035 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby Brady from Utah
Perfect Family Vacation!Posted Mar 3, 2014
Pros: They had lots of fun activities for our family. 6 or 7 pools, a kids center, karaoke, game room, pool activities and great shows!
Cons: I would hope for a better softer mattress and pillows. Ouch! And we also went to their time-share presentation, and felt we got ripped off!
Location: We stayed at the resort most of the time. Beautiful, clean beach and hot sun!
Our family had such a wonderful experience at this hotel! It is very family friendly! My children were never exposed to the party atmosphere. They could eat all day everyday. They swam all day, enjoyed the beach and we went to several of the family shows they have to offer. We went to three of the restaurants there and setting up the reservation was sort of a challenge and we had to hunt them down to get a confirmation. THEY WILL NOT LET YOU IN WITHOUT A RESERVATION! Beds and pillows are less than comfortable…but who needs good sleep on a vacation spot like Cancun! :)
for Familiesby A verified traveler from New York
Had a BlastPosted Mar 3, 2014
Pros: Kids club. My kids were very busy & very happy. The nightly shows. The gorgeous ocean view from the room. The main pool. The wings.Breakfast
Cons: The Buffet. The tables not cleaned right after the customers leave. We sat many times at dirty tables & nobody bother to clean it or give us ustencils
Location: Take the bus. It's cheap & goes along the strip. The area is safe. La Isla Mall is nice. U may want to visit the aquarium there. Xplore is amazing.
I'm a single mother with 2 beautiful boys 4 & 6. We go almost every year to Cancun but 1st time stay in this Hotel. My kids had a Blast. If my kids happy I'm happy. Kids club is amazing. There is so much to do for them. Sometimes we found ourselves running to get to the next thing. Food ok. But u will always find something to eat. 2 nights we went to the beach help release the baby turtles to the ocean. They were so cute. They announced it in the end of the shows. Talking about shows. My favorite was Michael Jackson one. They nailed it. We went to Xplore for the second time. Too commercial we only like swimming underground river this time. Got of the 4th exit with my brave boys. & a boat that it takes u in the river.Bring bug spray we didn't & it was a big mistake. Get the schedule for the shows the one that I wanted to see: dancing around the pole with ropes. Xplore is breathtaking. We didn't do the zip line but we did everything else. Hammock zip line, swim underground river, raft underground river, jeep safari twice. If only they don't close at 5:00 pm. If I can do it by myself with 2 toddlers u can. Don't buy water camera they suck. U buy the whole package in the end & believe me it's worth it. U don't do that everyday. The price depend on how many helmets(people) in the pictures. Squeeze all of u in each pic & ask for 1 or 2 people package. I didn't know that 'till the end & it was too late. Go get the pic early because it gets pretty crowded & u don't wanna miss the bu
for Familiesby A verified traveler
beautiful location, great beach, pool, staff.Posted Mar 1, 2014
Pros: 5 restaurants + buffet. They only allow 24 hr reservations which is great as you don't have to plan your whole week.
Cons: personally, I feel the beds are really hard. Sleeping is okay for back sleepers, but side or stomach sleepers may find it tough.
Location: 15 minutes to the airport means quick arrival and departure. so easy! 10 minutes to shopping,etc.
for the price, it is a great place for families. I am not sure if I would come for a couples trip, as it caters to families. Kid zone, soccer field, water slides, rock climbing, zip-line, nightly entertainment for kids; they really go all out. They have 4 pools, so something for everyone. One is completely covered inside so if it is raining or too hot in the main pool, you can bring the kids there. This was our second trip here with our kids and they really enjoy all the activities.
by Val from Brooklyn, NY
Not the best optionPosted Feb 28, 2014
Great for kids, not so much for adults. You get what you paid for, if you want to enjoy good food, quality alchol drinks, good service, this is the wrong place. If you want your kids to have fun, this is the perfect facility!
Jan 6, 2014 by Katarina
Dear Val, We’re sorry to hear we haven’t met your preferences in regards of food quality, drinks and service. We pride ourselves on having the best team, who give their all to ensure each and every guest has an amazing time. We do appreciate very much the time you have taken to review us as all comments are appreciated. Saludos, Katarina P Community Manager
for Familiesby Jennamonte
Great Family-Oriented ResortPosted Feb 25, 2014
Pros: The friendly, hard-working staff, the beautiful beach, the variety of restaurants and foods, the kids clubs/activities
Cons: Talavera pottery painting craft offered on patio way too pricy.Also more info should be provided on restaurants and making reservations ahead of time.
Location: The hotel is only 15 min from the airport and close to local artisan markets. Chichen Izta is pretty far by bus, around 3 hrs or so...
We went to Crown Paradise for our family vacation and overall we had a very excellent experience. We loved the choice of restaurants and especially enjoyed the buffet, as there was such a variety of foods to choose from. We liked the fact that there was a great selection of fresh fruits and vegetables/salads at every meal so we still felt like we were eating healthy while on vacation. We appreciated the fact that everything is made at the resort, and at the buffet some foods are prepared in front of you, so you know that what you are eating is fresh. The people working at the resort were very personable and accommodating. While we found the people staying at the resort rather unfriendly, the employees were always going out of their way to acknowledge us and make us feel welcome. There were plenty of staff who were always cleaning, gardening, serving, etc. The staff have been very well trained to do their jobs well and are successful at what they do. Our children loved the kids clubs and spent hours playing on the water slides and participating in some of the many activities that were offered each day. They also loved the nightly entertainment as well, from camp night, to dinner with Woody and Buzz, etc. We liked that there are a number of pools at the resort, however we found the water to be too chilly, except for the one semi-indoor pool which was heated. We really enjoyed our stay at Crown Paradise and hope to return again soon!
Jan 2, 2014 by Katarina
Hola Jennamonte, Thanks for sharing your experience with us. We are so pleased that you and your family had such a wonderful time staying with us. Thank you for commenting on the friendly staff and for mentioning how much you liked our food selection.We are so glad to have exceeded your expectations and that you plan to return. We appreciate your recommendation and hope that you and your family will visit us again soon when you find yourselves returning to Cancun. Saludos, Katarina
by Osip from Seattle WA
Hotel close to the beachPosted Feb 25, 2014
Over all it was good experieance. Food was good. From my point of view hotel was overbook . Next time will try to stay at different hotel.
for Everyoneby A verified traveler
Had a good time at Crown Paradise Club with KidsPosted Feb 23, 2014
Pros: Restaurant and pools
Cons: Hotel's room may need some remodel.
Location: Great and very easy to access the bus line (it's right in front of the hotel, we paid 9.5 peso for ,ea, about $1 dollar.
My wife and our 3 boys 5, 11 and 12 years old loved the hotel. We are from California and used to tips every times to eat out in the ordinary restaurant and of course, we did the same thing here as we used to do back home, but it's a lot cheaper (less), come on, give it to those waiters who works their butt off. We understand that we had paid for "all inclusive" stay, but if you can give it to them, then give it. We have no complains.
for Familiesby minako from New York
Real paradise!Posted Feb 21, 2014
Pros: Perfect for family with kids
Cons: Shower water pressure was very weak. Some room have door to next room and it is very annoying.
Location: Great location, lots of activity choices.
This was our first family trip to Cancun. The hotel room is decent, furniture is old but it's OK with us. The first night was terrible. We had a nice sized room but there was a door connecting to next room. We could hear any single conversation from next door, even their sigh! We complained 2 times to front desk as we couldn't sleep. They changed our room next day to smaller and older but quieter one with no door to next room. Other than this problem, we had very good time. They have 5 restaurants, plus very nice buffet style restaurant, snack bar and oriental fast food place. We all gained weight! The staff were very friendly and kind. Room maid did superior job. Beach is more than great. Kids love the water park and kid's club activity. They even didn't want to come back to us anymore... I strongly recommend this place for family with kids under 12. I can't wait to go back there next year again!
Jan 28, 2014 by Katarina
Dear minako, Thanks for taking the time to write a review! It means so much to us that you consider us a real paradise. Thank you for commenting on the great food you tried and service that you received by our friendly staff. We are so glad you feel our resort is perfect for families. We appreciate your comments and look forward to welcoming back you and your family! Saludos, Katarina P Community Manager
for Familiesby Debbie from Michigan
Nice hotel, close to the beachPosted Feb 15, 2014
Pros: The food was amazing.
Location: There was so much entertainment at the resort, we chose not to leave it once during the week we were there.
We brought our 10 and 12 year old, and everyone had a great time. It was our 3rd visit, and we will be back again next February.
by Cancunz from LA
First time Vacation on Chinese New Year 2014Posted Feb 12, 2014
Pros: The hotel can not get the room you book at the first day.
Cons: The hotel is old, Electric black out during eatting buffet & Water pipe need to replacement, it was leak & shut down the main pipe during showering.
Location: If you want to go to i land with out join the tour you may take bus for $1 take R2 or R1 will take you to the Ferry staion to buy the ticket for $20
More relax eat and drinks all include and room services. Remenber if you want to go there, when you get off air port don't let any one from Resort saler to buck you for wasting your time for relaxing.