Ratings based on 1,145 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from santa ana california

Hotel is good for them price

Posted Sep 29, 2014
I didn't like that they Do not have free wife, they should offer you a cortesy call and then free wifi.
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Great hotel right on the beach.

Posted Sep 28, 2014
Pros: everything no complains at all.
Cons: nothing maybe bigger glasses for the drinks.
Location: close to all the hotels and about 15 minutes to nighclubs.
We spend a week there and it was really nice. I love that you can eat anytime even at night you can have room service. We had the all inlusive it was our first time and we enjoy it. All you can drink it was nice also except the glasses are kind of small but staff refills really fast. I will be back
Comment from Hotel Management
Sep 29, 2014 by Katarina, Hotel Management
Angelina, thank you for reviewing our property. It's wonderful to hear you truly enjoyed your stay. We appreciate your visit and look forward to welcoming you back soon. Warm regards, Katarina Potulic
3 out of 5
by A verified traveler

The stay was just ok

Posted Sep 28, 2014
It was just ok. We did not get the full experience of the resort due to maintenance. We booked for the kids and expedia nor the resort disclosed the maintenance info about the kids paradise being closed. Would have been nice to know before I spent all of this money. Very disappointed.
5 out of 5
Recommended
for Families
by A verified traveler from seattle wa

Nice staff ,nice hotel

Posted Sep 26, 2014
Pros: Room ,food
Cons: None
Location: Good location ,
My husband and I we have a very good time ,, Very good food ,very good drinks ,very nice room
Comment from Hotel Management
Sep 29, 2014 by Katarina, Hotel Management
Jake, thank you for sharing your positive comments about your stay at Crown Paradise Club Cancun. We would love to have the opportunity to welcome you back. Warm regards, Katarina Potulic
5 out of 5
Recommended
for Everyone
by A verified traveler

I'll stay again.

Posted Sep 24, 2014
Nice resort. Great staff. I enjoyed this property and wish I could have stayed longer.
Comment from Hotel Management
Sep 29, 2014 by Katarina, Hotel Management
Thank you for this positive review, we're glad you enjoy your stay and hope to have the pleasure of welcoming you back in the near future. Warm regards, Katarina Potulic
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel and close to the beach.

Posted Sep 15, 2014
Pros: Restaurants which required bookings where better quality than anticipated
Cons: nothing really too negative, perhaps more lunchtime eating options
Location: Coco Bongo's and Chichen Itza...both worth a visit.
Really nice hotel, was worried about the weather in September but that was brilliant too.
Comment from Hotel Management
Sep 25, 2014 by Katarina, Hotel Management
John, Thank you for taking the time to comment on your stay with us at Crown Paradise Cancun. We are pleased that you were pleasantly surprised with our a la carte restaurants and would like to thank you for choosing us and hope that you will have the chance to revisit us soon. Katarina P
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

Home away from home

Posted Sep 13, 2014
Pros: The different restaurants--infinity pool--beach--baby turtles--location
Cons: Check rooms before occupied to be sure jacuzzi works. Have black out curtains go all the way to the wall so light does not come in.
Location: Great location we are the first to drop off from airport and the last to be picked up on the way home. El Rey ruins are across the street.
Everything was wonderful this is our 3rd time to CPC and this time took our son and daughter in law. The food at the restaurants was to die for we could NOT PICK A FAVORITE they were all awesome. Abraham at the Italian restaurant was so attentive we wanted to bring him home with us, he remembered us from previous year. All the people from the desk to the mop lady were all super nice could not have asked for more. We will be back next year if it was up to me we would go at least twice a year. The entertainment was great they try so hard to please everyone that you really enjoy the programs that they do,they make sure everyone gets involved. Lots of fun.
Comment from Hotel Management
Sep 19, 2014 by Katarina, Hotel Management
Dear Rosemarie, Thank you for letting us know about your great experience. It is always a pleasure to hear when our guests return satisfied and post comments about their trip. It all makes our efforts worthwhile and encourage us to work even harder to create happy memories for all of you. We’re looking forward to welcoming you again at your home away from home and make your stay an unforgettable one. Best wishes, Katarina P
3 out of 5
by A verified traveler from Virginia

Vacation with friends

Posted Sep 9, 2014
Pros: Location and friendliness of the staff.
Cons: I really like the hotel for the friendliness of the staff and location but it is time to start remodeling the facility, specially the rooms.
We had a great time even though it is not what it used to be. There were more activities at the pool and the rooms are now dated. I think that if they do something about the rooms and activities I will be back. By the way, I do not recommend the French restaurant to anybody. We had dinner there the first day and it took three hours for our meals to arrive. Very disappointed!
Comment from Hotel Management
Sep 18, 2014 by Katarina, Hotel Management
Dear Isa, We appreciate you taking the time to provide feedback on your stay. Thank you for commenting on the friendly service and our great location. We are sorry that the activities at the pool and the rooms were not to your complete satisfaction, and that the service at our French restaurant was below your expectations. We appreciate your feedback and have shared your thoughts with our management team as we are committed to providing our guests with the best experience possible. Thank you for staying with us and we sincerely hope that you will reconsider giving us another opportunity to serve you again. Kind regards, Katarina P
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Lovely hotel, excellent sea views!

Posted Sep 9, 2014
Pros: The numerous swimming pools and restaurants. Proximity to the beach. Friendly and helpful staff.
Cons: Internet access was poor - could only get wifi in certain parts of the hotel.
Location: On the beach, near to shopping malls and an aqua park which has water tours and sports.
This is a family friendly hotel so as a couple we booked a crown club room which is in a section exclusively for adults. Amazing room with minibar, hot tub and balcony and views of both the sea and lagoon. The resort has excellent facilities with numerous swimming pools, including waterslides, an indoor pool, a children's area and an adult only pool with swim up bar! There's a good range of food at breakfast and lunch and a choice of buffet or table service restaurants at dinner. Most of the service and food was excellent, with the exception of the steakhouse - poor quality food and unhelpful servers. We would certainly recommend this hotel and would happily stay here again!
Comment from Hotel Management
Sep 19, 2014 by Katarina, Hotel Management
Dear Rebecca, Thank you for staying at Crown Paradise Hotel and for taking the time to post your comments about the visit. We’re glad to know that your overall stay was pleasant and are looking forward to having you as our guests again and make every effort to exceed your expectations. Kind regards, Katarina P
4 out of 5
Recommended
for Families
by A verified traveler from Queens NY

Great Resort for Kids!!

Posted Sep 4, 2014
Pros: Kids Activities, Kids Evening Shows, Water Park, Adult Pool Area, Food, Service
Cons: Hotel needs to be Renovated (outdated but clean)
Overall Resort was great! Food was above expectation. Staff service was very good. Lots of entertainment and Activities for Kids including a Water Park, Kids Club Center, Game Rooms. Disney Show in the evening and Circus Shows were great!!
Comment from Hotel Management
Sep 7, 2014 by Katarina, Hotel Management
Alena, We appreciate you taking the time to leave your feedback following your recent stay, and are delighted that you spent a wonderful family vacation with us. Thank you for commenting on the food quality, service and entertainment offered and hopefully we’ll see you again very soon at Crown Paradise Club! Katarina P Community Manager