Ratings based on 1,294 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, Enjoyed the beach front

Posted Dec 17, 2014
After reading all the low rated reviews was scared after I made my booking. But after we reached the hotel ,I never regretted my decision. Overall excellent experience from food to hotel quality n staff. Will definetly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom guadalajara, jalisco

Felicitaciones

Posted Dec 12, 2014
Pros: El buen servicio
Cons: Variedad en restaurant de bufeet
Estuve 4 noches en este hotel, y fue una muy agradable experiencia, todo el personal del hotel muy amable, buenas instalaciones, los shows nocturnos muy agradables, solo tal vez la única sugerencia es un poco mas de variedad en el restaurant de buffet, pero en general muy buen servicio, solo me queda decir "FELICIDADES" Crown Paradise.
Comment from Hotel Management
Dec 16, 2014 by Katarina, Hotel Management
Hola Victor, Me da mucho gusto saber que paso unas vacaciones de lo más agradable, le agradezco sinceramente por sus buenos comentarios y no olvide que siempre esta será su casa lejos de casa. Los esperamos nuevamente pronto! Saludos, Katarina P Community Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Nice family resort

Posted Dec 10, 2014
Buffett needs more choices. It was hard to understand most of the staff would be nice to have more English speaking employees. Other that that it was a good trip.
Comment from Hotel Management
Dec 18, 2014 by Katarina, Hotel Management
Thank you for your feedback, we appreciate all the input we receive from our guests as it helps us know our areas of opportunity. Warm regards, Katarina P Community Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Haiti

A generally very pleasant stay at this hotel!

Posted Dec 8, 2014
Pros: Everything except its miserliness with regard to adequate internet services. Therefore communicating with folks at home was a major problem.
Cons: If Starbarks can provide free WiFi to customers then why not this hotel?
Location: Location was fine and there were many things to do. So no problem there.
Reception staff were very friendly and helpful. The cost of reliable internet service was a downside to staying at this hotel and diminishes its attractiveness.
Comment from Hotel Management
Dec 18, 2014 by Katarina, Hotel Management
BullaC, We appreciate your kind comments and are happy that you found the staff to be friendly and helpful. I'm sorry that the internet service negatively affected your stay and would like to assure you that we are continuously working on improving the reception in all the areas. We sincerely hope you have the opportunity to return in the future and experience the improvements. Warn regards, Katarina P Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
they have the cleanest beach. The surf was a bit high during our stay, the life guard on duty who was great saved four people. The pool need to be heated. The food and staff was wonderfull, I would stay there again!!
Comment from Hotel Management
Dec 18, 2014 by Katarina, Hotel Management
We appreciate you sharing your impressions about our hotel. I'm happy to read you have enjoyed your stay and would love to return. On your next trip I hope you have the opportunity to experience our semi-covered pool which is heated during the winter months. Warmest regards, Katarina P Community Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bismarck ND

Cancun Vacation

Posted Dec 6, 2014
Pros: The food, beach, service
Cons: Would like to see more comfortable patio chairs on the patios.
Location: Downtown Cancun, the flea markets, parasailing, deep sea fishing more than enough to do
This is the 4th time to stay at the Crown Paradise. We enjoy the staff they are very friendly and take good care of us. The food is great, something for every taste. The rooms are very nice and love the ocean view.
Comment from Hotel Management
Dec 16, 2014 by Katarina, Hotel Management
Hello Renae, Thank you for your comments. We are glad you had a positive experience here, noting our great food, friendly staff and the overall satisfaction with your visit. We appreciate your loyalty and look forward to your return. Warm regards, Katarina P Community Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom MI

really good spot for family enjoying the vacation.

Posted Dec 3, 2014
Pros: Main pool close to beach and kids friendly space.
Nice main pool having really good beach view and kind staff handling all of activities and jobs for relaxing time.
Comment from Hotel Management
Dec 18, 2014 by Katarina, Hotel Management
banny, Thank you for staying with us and sharing your positive experience. It gives us great joy to know you had a relaxing vacation and our staff provided great service. Warmest regards, Katarina P Community Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom MONTERREY, NL

HOTEL AMBIENTE MUY FAMILIAR

Posted Dec 3, 2014
Cons: EL SERVICIO DE LAS TOALLAS
LA ESTANCIA EN EL HOTEL ES MUY COMODA, EL AMBIENTE ES 100% FAMILIAR, SI HUBO DOS O TRES DETALLES PERO NADA DE CONSIDERACIÓN. EL SERVICIO DE TOALLAS EN EL ÁREAS DE ALBERCAS TARDE 1 HORA PARA QUE ME PUDIERAN PROPORCIONAR UNA, SOLICITE UNA HABITACIÓN CON UNA SOLA CAMA GRANDE Y NO ME LA DIERON POR DISPONIBILIDAD, UNA TARDE ME QUEDE SIN AGUA CALIENTE.
Comment from Hotel Management
Dec 16, 2014 by Katarina, Hotel Management
Hola Carolina, Gracias por compartir su comentario, sus observaciones y sugerencias son muy tomados en cuenta para mejorar nuestras áreas de oportunidad. Nos alegrará volver a tener la oportunidad de servirle. Saludos, Katarina P Community Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom j

Hotel excelente con personal maravilloso

Posted Nov 30, 2014
Fue una experiencia maravillosa, días llenos de alegría y atención. Comida surtida y de excelente calidad y variedad, personal muy atento y amable. La mejor playa de Cancún. Muchas actividades y mis hijos extremadamente felices. Regreso encantada a este hotel
Comment from Hotel Management
Dec 16, 2014 by Katarina, Hotel Management
Hola Claudia, Muchas gracias por compartir su experiencia con los demás y en especial con nosotros. Nos hace felices saber que pasó una estancia agradable, compartiré sus comentarios con todo el staff. Estaremos alegres de volver a atenderle en esta su casa lejos de casa. Saludos, Katarina P Community Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 29, 2014
It was fun vacations with my family, the weather a little bit windy but warm!!!
Comment from Hotel Management
Dec 3, 2014 by Katarina, Hotel Management
Thank you for having been our guest and posting your positive impressions about the visit. We look forward to welcoming you back. Warm regards, Katarina P Community Manager