Ratings based on 1,398 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, Illinois

Nice hotel geared towards families

Posted Apr 20, 2015
Pros: Clean, beautiful view, friendly staff
Cons: Bigger selection of foods at the main restaurant, larger servings of steak at Wayne's Boots
Location: We stayed on the property except for an excursion for snorkeling.
Upon our arrival, we were greeted by hotel staff and given a nice refreshing drink. Our room wasn't ready yet, so we were taken to the restaurant for lunch. I would describe the food as average (compared to cruises we have been on in the past). Lots of nice fruits and vegetables but lines tended to be long. One weird note, guacamole was only available at one meal the whole week. There was ice cream available in the buffet for lunch and dinner, but otherwise the desserts were not very good. The room was nice (we were in the adult tower) and we had a nice view of the ocean from our balcony. It was very clean. Our only complaint was that the shower door would not stay closed and a repair was not made on it during the week we were there. We were glad we upgraded our room package and enjoyed the crown club on the 8th floor. Our biggest complaint was that there was not a lot to do on the property unless you went out of the resort. They did have some evening entertainment but it wasn't advertised so we wouldn't have known about it unless we were walking around. Our comparison is to cruises, so maybe this is how all-inclusive resorts are. We did one excursion - snorkeling - but no big, beautiful fish as we were told. The waves were very big and it was hard to navigate around. This was disappointing. Overall, a relaxing vacation with a beautiful beach and pool. If you are traveling without kids, I might consider looking at an adults only resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
It was awesome, the staff was so friendly, the hotel was always clean, the restaurants were delicious, etc!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
It was amazing! We liked the food, however we didn't like that they tried to restrict us from going to restaurants that were part of the all inclusive package. Just push for reservations because it is included!
4 out of 5
Recommended
for Families
by A verified travelerfrom Seattle, WA

kids friendly hotel

Posted Apr 15, 2015
we loved our stay at this hotel. very good staff and service. close to the beach. they have so many activities for the kids and adults. would come back again.
Comment from Hotel Management
Apr 21, 2015 by Katarina P, Hotel Management
Thank you for your kind words following your recent stay with us at Crown Paradise Club. I was really pleased to read that you enjoyed your stay with us and really liked the facilities and service we provided you with. We look forward to the pleasure of welcoming you again soon.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

4 nights, leisure.

Posted Apr 13, 2015
Not enough chairs under shadow on beach, people "book" their seat early in the morning with their towels... Buffet is not good, food very average but the nice thing is that the restaurants are very good and we were able to book for what we wanted during our stay. Hotel is noisy, lobby not very well conceived... Room very clean. Staff very nice.
Comment from Hotel Management
Apr 17, 2015 by Katarina P, Hotel Management
Thank you for taking the time to write us a review. I am sorry your stay was mixed with some disappointment and that we did not exceed your expectations. Feedback is important to us to continue to improve our services. We're glad your stay was positive overall and we hope to welcome you back again in the future.
5 out of 5
Recommended
for Families
by A verified travelerfrom Indianapolis, IN

Great family oriented beachfront resort

Posted Apr 11, 2015
Pros: Pools nice, kids club great. Food above average and good variety. Nightly shows very good and entertaining to all ages.
Cons: We had difficulty getting reservations for dinner most nights. The phone line opened at 8am and by 9 am every morning all were booked.
Location: Location is about 15 min bus ride from hotel.
We thoroughly enjoyed our 5 day vacation at the Crown Paradise Club Cancun. The view of the beach and the infinity pool was simply breathtaking. The kids club was wonderful as well. It was well organized, clean, great variety of activities, and the staff was very good with kids.
Comment from Hotel Management
Apr 16, 2015 by Katarina P, Hotel Management
We appreciate you taking the time to share your experience, and are pleased to see that you enjoyed your visit. We hope to welcome you back to the Crown Paradise Cancun in future. Kind regards
2 out of 5
by A verified travelerfrom Florida

Okay Hotel... Lousy Food & Maintenance Service

Posted Apr 2, 2015
Pros: • Room was clean. • Service (Waiters... not maintenance) was wonderful • Public bathrooms were clean for the most part • Beach was beautiful
Cons: • UPGRADE THE FOOD... it was HORRIBLE! • Make sure the A/C works • get rid of the guy out front selling FAKE Cuban Cigars for $500 a box
Location: We went for the beach... not to site see. The beach was nice.
The Beach was clean. There was seaweed each day, but they rake it up & bury it & the sea will take it back out at high tide... rip tide was strong. If you're not a strong swimmer BE CAREFUL! The Hotel Room was clean & the maids were good... however, we paid extra for the Club room & were on the 7th floor... the A/C didn't cool the room down at all... we were sweating the first 2 days we were there... the maintenance staff came up after the first day & said nothing was wrong & acted like we were stupid or something. The next day, after we left the room for the morning, the A/C "miraculously" got cooler... hmmm The Service, aside from the A/C issue, was good as there is always someone nearby asking if you need a drink or something. However, they almost always expect a tip for the littlest things...I left a tip when we finished eating or where done by the pool for the day... not EVERY time they went and got me something. That's just ridiculous. Bring plenty of tip money. The Food was LOUSY! The WORST! We made joke that the meat was Donkey meat as it didn't taste or look like cattle. The steaks are about ¼ inch thick (after they are cooked) & tough... hamburgers are worse than Mickey D's... everything there was just "bottom-of-the-bucket" food. All this said... if you're taking kids this may be what you're looking for economically (kids will enjoy the food)... but if you are looking for a 4 or 5 star hotel... WARNING...STAY AWAY! Also, not a couples hotel... to many children
Comment from Hotel Management
Apr 8, 2015 by Katarina P, Hotel Management
Thank you for reviewing your stay. We regret to learn that your stay did not reflect the pleasant experience that we are known to provide to our guests. We are truly disappointed that we did not meet your expectations. We apologize that you experienced some difficulty with the air conditioning. Customer feedback is the fastest way to improve our guest experience. I understand how disappointing it can be when your expectations are not met and for that I apologize.
2 out of 5
by A verified travelerfrom Minneapolis, MN

Disappointing

Posted Apr 1, 2015
Pros: The beach and weather
Cons: food, updating the rooms, service and overall friendliness of the staff
When checking in we had to change our room as we requested 2-3 weeks prior to check in 2 beds instead of 1. We walked into our room to find 1 bed? Back to the front desk and got a new room. No Wireless and when get wireless you can only assign 2 devices, if one is not your ipad or computer your cannot use it. I tried going to the business center to access emails and due to my internet card being tied to 2 phones I was still not able to access a computer except for an additional charge. The food is not good with the exception of the fruit. I was quoted a different price than I was charged which was higher . I did get an email when I returned from my vacation stating that the prices went up. Cash machine requires a $200 minimum and you are charged a 20% service charge to get cash.
Comment from Hotel Management
Apr 4, 2015 by Katarina P, Hotel Management
We apologize for your dissatisfaction with the room options that were available to you upon arrival. We strive to accommodate guest requests for specific bed types, but when our occupancy is high our ability to meet these requests is more challenging. Thank you for your feedback. I am sorry to learn of your disappointments during your stay at our hotel. We make every effort to provide each and every guest with the highest level of service and I apologize that we failed to meet those expectations during your visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom メキシコシティ

料理が美味しい

Posted Mar 28, 2015
毎日利用したブッフェは、毎回内容が変わり、毎回楽しみで、とても美味しかった。海をバックにしたショーや、色々なところにバーがあるため、必要なときに必要なだけご飯や飲み物を楽しむことができた。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Upstate NY

Posted Mar 28, 2015
Pros: Enjoyed the food opportunities and compact nature of the facilities, proximity to airport, beach access, family-friendly atmosphere.
Cons: Could suggest improvements that would relate directly to our experiences, but perhaps not to others, so will decline.
Location: Nice location.
5th time in this part of Mexico in past 6 years; 1st time at the Crown Paradise. This hotel complex is nicely situated, close to the airport, Cancun proper and the water. Packed with mainly families while we (seniors) were there. We were there with family. Compact facility with easy access to everything. "Love" all inclusive and thought buffet food was very good, with extensive choices and high quality. Alternative restaurants exist for served menu meals; not overly impressed with options here. Staff is very accommodating. Nightly entertainment directed primarily to "children" - loud and not of high entertainment value. Separate adult pool for us seniors. Clean. Recreational opportunities on site and nearby. Overall, an enjoyable experience.
Comment from Hotel Management
Apr 2, 2015 by Katarina P, Hotel Management
Thank you so much. It is always interesting to see how guests rate us in comparison to other hotels in the area so we certainly appreciate the feedback. We hope we get the opportunity to host you again in the future.