Ratings based on 2,248 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Susan from West Virginia
great hotel staff, right at the beach.Posted Mar 8, 2014
Cons: possible upgrade in the rooms
Location: not to sure, we stayed at the resort the whole time. There are lots of activities to participate in
Love the hotel, great staff, wonderful food and right at the beach.
by IS from S
Dollar for dollarPosted Mar 7, 2014
This place pales in comparison to the other all inclusive resorts in cancun. We've stayed at Iberostar most recently and dollar for dollar that place couldn't compare. The staff wasn't as hospitable and the food options were somewhat limited. Traveling with kids you need more than hotdogs as options-BREAKFAST LUNCH AND DINNER
for Everyoneby Family of 4 from AB
Great location with calm watersPosted Mar 5, 2014
Fabulous vacation for the whole family. Close to shopping and night life. Great programs and entertainment provided. Hotel staff is very courteous and helpful. Hotel needs renovation. Rooms and washrooms have an old appearance.
by A verified traveler
Beach was amazing...butPosted Mar 4, 2014
Food was not good at all, very cheap quality. Staff didn't always seem willing to help or happy to serve, almost inconviened. Pool is small and swim up bar is covered so not direct sun rays. Beach was great and the dolphin experience is really fun.
for Everyoneby A verified traveler
Great All Inclusive VacationPosted Mar 3, 2014
Pros: Loved the location!
I thought the hotel staff was amazing the Amistar people were great!
for Everyoneby Karen from Chicago, IL
Great Hotel and Vacation!Posted Mar 3, 2014
Pros: Great staff! Beautiful and clean beaches. Nice variety of restaurants included. Very clean.
Cons: Better sound proofing on the rooms.
Location: We ate one night at Hard Rock Cafe and went to Senior Frogs twice. Also went to the flea market and zip lining and ATV riding.
I just spent 9 days and 8 nights at Dreams Cancun and loved everything about it. The staff was always happy and nice. The beach has the most incredible sand and view, and although it was crowded, we were always able to find a seat. They have a lot of activities going on throughout the day and evening. The food was good, although we had 2 favorite restaurants (part of the all inclusive) that we generally went back to. The hotel is walking distance from Coco Bongo and the happening bar area which was great. Our only complaint would be that we were so excited when we got there because we had this great room with a view of the pool, beach and dolphins. We had no idea how loudly dolphins smack their tails on top of the water until the middle of the first night and every other night. We were woken up by them numerous times throughout the night. Other than that, I would say that everything was great at The Dreams Cancun and I would highly recommend it to anyone!
for Everyoneby Amanda from New York, NY
Great staff, rooms a little jankyPosted Feb 26, 2014
Pros: the food the beach the servers and staff
Cons: the rooms the hotel policy for inconveniencing guest the hotel's ability to not overbook rooms
We really loved our stay at this hotel(don't get me wrong) the staff was wonderful and friendly, the food was much better than expected and the beaches and pools were really nice. We had 2 issues. 1. We booked a king room and when we got there one wasn't available and we had to sleep in a room with two double beds for the first night. This is not such a big deal, but this added inconvenience meant that we weren't REALLY on vacation since we had to pack our stuff and leave it at the desk and then move into another room. Since this was their mistake I felt like something should have been offered to make up for it. That lack of hospitality was kind of a bummer. The second issue was the rooms. The rooms were beat up! The second room we got had a broken air conditioner. They came up right away to fix it but it never really worked on high. It was fine but pretty disappointing. On the last night we were there the water was dripping so bad from the ac that the ceiling around the ac unit was soft and wet and was clearly about to cave in. All in all (since we spent most of our time eating and on the beach drinking) we had a great time!
for Everyoneby A verified traveler
Ocean front viewPosted Feb 24, 2014
The memories were just terrific the staff at every reastaurant was impressive and friendly and it felt like family the yoga instructors and water aerobics and Zumba was above the norm the entertainment was incredible due to DJ Mini and the shows were top notch We'll be back for sure Thanks to all of you!!!
for Familiesby Aja from New Gloucester, ME
So sad this hotel is changing!Posted Feb 22, 2014
Pros: Loved the staff, location, beach, true all inclusiveness. Perfect for family of 4, children aged 4 and 7.
Cons: Hyatt bought this hotel and it is sad to think it will be changing. Seemed great the way it was!
Location: Don't leave- soak up every minute of relaxation!
LOVED this place for February break. Excellent service and weather. The beach was perfect.
by A verified traveler from edmonton, canada
Ok, nice but looking tired.Posted Feb 19, 2014
Cons: Spend some money, update, renovate..hotel is looking old
Was okay.Just okay..room was average staff really good, hotel looks from the 1970's.