Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Mexico City

Nice beach

Posted Oct 15, 2014
Pros: The beach
Location: Is just around the corner of "Museo Maya"
Family oriented. Very comfortable beds. They have a children area really close to the pool. My room was a little too small but considering the price I paid I couldn't ask for more.
4 out of 5
Recommended
for Couples
by A verified traveler from LV

Nice place on the beach

Posted Oct 8, 2014
Pros: It is on the beach
Cons: Rooms and suites should be separated. Period!!!
Location: Great location for my wife and me. Very nice, not crowded in October. Good part of the beach.
We were presently suprised with whole set up. Beach is 2 minutes from the room. Take a breakfast buffet. It's a good start of the day
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Would stay again if travelling on business

Posted Oct 7, 2014
Pros: Large apartments with full kitchens. Comfy beds and clean.
Cons: Its old and the area carpets needs changing, urgently. NO WI-FI IN THE ROOMS!!
Location: Great location at one end of the hotel strip but very accessible. Great, wide beach.
Stayed here because its located in the hotel strip and close to many restaurants and sport activities. The beach right behind he hotel is amazing! My wife and I paid US$85.00 including taxes and for that price per night, this hotel is a great deal. Would not pay a cent more... Hotel restaurants are brutally expensive so eat out in one of the many restaurants around.
3 out of 5
by A verified traveler from Toronot

Not the best

Posted Oct 7, 2014
Pros: Close to the beach, accessibilty
Cons: A lot, their staff, service, room, communication
Location: Nothing really close by, had to travel to everywhere, staff weren't willing to help
Very bad, Terrible staff called Angelica, very rude, the very good staff was Nelson he was awesome
1 out of 5
by A verified traveler from CA, USA

It was a worst experience.

Posted Oct 7, 2014
Pros: Nothing
Cons: They should have better customer service. When we asked for refund for 4 nights, they refused. Which they could have done.
Location: You have to rent a taxi to go where you want to go.
This hotel is not family friendly at all. If you have little kids please don't stay at this hotel. It was our second night at this hotel and we saw very inappropriate behavior in the lobby of this hotel when we were returning from the swimming pool. We checked out next day from this hotel. This hotel still charged us for 6 nights even though we stayed only for 2 nights. We had to rent a different hotel for rest of our stay. I would not recommend this hotel to anyone for staying in Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,clean and close to the beach

Posted Oct 4, 2014
it was a pleasure for us pick this nice place to stay, all over was excellent service, People providing extraordinary and cordial all the time . everywhere. Safety was a plus inside and around the building. I will diffidently recommend this hotel to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel and location

Posted Oct 1, 2014
Pros: The staff for sure, the location and service.
Cons: I wish that they could clean the rooms early in the day and not wait until 4-5pm. They failed to properly clean my room during my stay.
Location: The malls and water parks are near by and easy to get to.
The staff were nice and helpful. The breakfast buffet had a little something for everyone. Easy access to the beach and the mall.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2014
Very nice hotel, excelent for price. Good gym and swimming pool.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Returning traveler

Posted Sep 12, 2014
Pros: Good accommodations for the price (as part of Expedia package). Staff was pleasant. Good wifi service. For regular rate, I would not recommend.
Cons: Rooms, bathrooms need overhaul. Shared balcony doesn't work for hotel. Instructions are needed for wifi access and rules for balcony use at check-in.
Location: Cancun has a myriad of activities, land and sea as well as historical sites to visit. Cancun's beaches are wonderful.
3 out of 5
by A verified traveler from Minneapolis, MN

No WiFi in rooms, AC stops working

Posted Sep 5, 2014
Pros: Nice sea view from the sea facing room, the private beach.
No WiFi in rooms, AC stops working, water stops coming in the bathroom. Had to call the reception to fix the AC and the Water issue.