Ratings based on 44 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
Recommendedby sam from buffalo
Posted Dec 6, 2013 on Hotels.com
for Overnight Stay Before Destinationby A verified traveler
Posted Sep 18, 2013 on Hotels.com
Recommendedby Terri from Colorado
Least Desirable Room LocationPosted Sep 17, 2013 on Hotels.com
Nice location, long check in on Saturdays, we were told we had one room because we were early and that the room was not yet ready, when we came later we were given a room on the street side facing lagoon, not ocean. We have found that when you don't book directly with the hotel they usually give you their least favorite rooms. Pool side service was good. Happy hour half price drinks a good deal! Restaurant was very good. Take taxi to airport less than having the hotel get you a "shuttle".
for Getaway With Friendsby A verified traveler
Posted Sep 12, 2013 on Hotels.com
Recommendedby Tex Mex Teena from Australia
Great family hotelPosted Sep 10, 2013 on Hotels.com
Great place to stay if you had a family, even though we were only 2 girls traveling together, The pools were more than adequate for both adult and children. Great swim up Bar, and the staff were very eager to help with any of your needs. Great breakfast buffet, and happy hour was great, with Free fresh corn chips and salsa, while sitting at the bar. Great location, with very good bus service, bus number 1,2 or 27 if you wanted to go to the main Centro. But there is a main shopping centre just up the road, everything you need there without going in to main Cancun...The Hotel are however changing to a all inclusive, which will make it slightly more expensive... but if you like that it will be great. There is a convince store located on the premise's which is very reasonable. The beaches were just spectacular!!! We had a great stay !!!
for Business Travelersby Roberta from Oklahoma
RelaxPosted Sep 4, 2013 on Hotels.com
The Royal Mayan was beautiful, several large beautiful pools and direct access to the beach. The staff was personable and reliable. Many services were offered including free wifi and money exchange at a fair rate. Loved it!
for Couplesby Sergei from Raleigh
NicePosted Aug 31, 2013 on Hotels.com
Very nice place, and the prices are very reasonable for a Carribean getaway.
for Familiesby A verified traveler from u.s.a
exelentPosted Jul 26, 2013 on Hotels.com
it was wonderfull .the beaches are very clean and we felt free .
Recommendedby A verified traveler
Posted Jul 24, 2013 on Hotels.com
for Business Travelersby Sharon from New York
Summer vacationPosted Jul 24, 2013 on Hotels.com
My stay at the Royal Mayan was ok. I would not return to the hotel bc of many reasons. 1) the service we received was minimal 2) the front desk never picks up the phone 3) the pool was dirty, you would think they clean the pool and remove rubbish 4) the food was very very expensive. I went on vacation with my husband and kids and had an ok time at the hotel. But overall cancun is safe and the excursions outside of the hotel were nice.