Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful location

Posted Jun 24, 2015
Pros: location
Cons: beds
Location: The location is prime.
My stay at the this hotel was extremely nice! My husband and I booked a one bedroom suite. The staff was very accommodating with any request we had. The location was fabulous! I would recommend this hotel for any age group. The food at the hotel was delicious. The beds were not the best but comfortable. The one bedroom had two enormous balconies with the panoramic ocean views. I love this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from Walnut Creek

Carla birthday bash

Posted Jun 23, 2015
It was fun. It was a girls trip service was good good good good good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4 out of 5
Recommended
for Families
by A verified traveler

VACACIONES EN CANCUN

Posted Jun 23, 2015
Pros: UBICACIÓN Y ALBERCA
Cons: AMPLIAR ESTACIONAMIENTO
Location: MUY CERCA DEL CENTRO DE LA ZONA TURISTICA Y DE LA SALIDA A PLAYA DEL CARMEN Y AEROPUERTO
MUY BUENA UBICACIÓN, TIENEN UN MINISUPER EN DONDE ENCUENTRAS DE TODO, AL RESERVAR CONTRATA EL DESAYUNO BUFFET QUE ESTÁ MUY BIEN. LAS HABITACIONES TIENEN MICROONDAS, REFRIGERADOR, CAFETERA Y VAJILLA. EL PERSONAL MUY AMABLE Y LA ALBERCA PARA NIÑOS ESTÁ GENIAL CON UN BARCO PIRATA. EL UNICO PROBLEMA ES QUE NO CUENTAN CON ESTACIONAMIENTO AMPLIO NI QUIEN ESTACIONE EL AUTO.
4 out of 5
Recommended
for Everyone
by A verified traveler from MX

Great service

Posted Jun 21, 2015
Great service overall, everyone was so helpful and the view was amazing I would l recommend it.
2 out of 5
by A verified traveler from NV

La cocina es un asco.

Posted Jun 21, 2015
El hotel tiene la política de los clientes tienen la responsabilidad de limpiar la cocina con sus propios medios. Evidente el lugar apesta, ya que nadie hace una limpieza de fondo como corroe de a un lugar dedicado a preparar alimentos.
3 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

Gets the job done but needs a pick me up.

Posted Jun 19, 2015
The hotel has great potential. They try very hard to be a five star hotel but it can use some help. Restrooms and ceilings need to be fixed and the kitchens need to be updated.
4 out of 5
Recommended
for Everyone
by A verified traveler from F

Hotel grande, con playa y todas las comodidades

Posted Jun 17, 2015
Fue una experiencia muy agradable, nos antendieron bien en general.
2 out of 5
by A verified traveler

Extended vacation gone bad

Posted Jun 16, 2015
Pros: The area was easy to catch public transportation, and the beach area was very nice.
Cons: The hotel staff needs training on how to deliver what they promise and not make excuses.
We extended out vacation two extra days to enjoy family time, but the change of hotels to the Emporio was very disappointing. The front desk staff were lazy and acted like they didn't wish to assist anyone. We were promised our room by a certain time, but had to wait nearly four additional hours to get our rooms. Once we received our rooms, the disappointment continued; the kitchen counter tops was peeling, the ceiling was falling, and the adjoining room doors were broken and maintenance had to come to open the doors. We did not let the room destroy our vacation, we had a great time. But the hotel staff really needs training on how to care for a customer if they would like them to repeat their stay, and the rooms are in desperate need of refurbishment. We would not recommend this hotel to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from tx

Very nice hotel, I have nothing negative to say.

Posted Jun 16, 2015
We totally loved the beach and the room was great!
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Great stay

Posted Jun 15, 2015
Great place to stay, clean, big suite, great staff, nice pool, great beach, etc ... I would definitely be back.