Ratings based on 561 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san francisco, ca

We were pleasantly surprised with a suite upgrade

Posted May 26, 2015
Pros: Pool & pool bar and the beach
Cons: i would remove the green astroturf :) other than that, it was great
Location: good restaurants across the street
We were pleasantly surprised, when checking in, with a suite upgrade. The pool & pool bar were perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
The staff was very friendly. They upgraded our room for free. The view was beautiful. The beds were comfortable.
1 out of 5
by A verified travelerfrom moreno valley

Stay away

Posted May 26, 2015
This was the worst hotel I ever stayed at. When we first got there they upgraded our room for that was a nice thing to do...we got to our room things were old and raggedy the dishwasher completely falls out when you open it it has rust on it the furniture is outside furniture that they use in their living room the beds were not clean we found spots on our sheets ...they do not change the sheets in the room they spray them down with Lysol and remake the beds as well as they don't clean the rooms with any cleaning product they use Lysol as well...gross they charge you 75 dollars if don't clean the kitchen when you leave which u find odd what are the maids for their website says that food is included lies they tell u when you get there that it's an additional 45 dollars per day for the food mind you there paper work they give u at the front desk says its included but they make up their own rules as they go along... I went to use the computer they say it's not included I have to pay a dollar a mintue to use the computer. They charged me and my friend two different prices at the bar when we both ordered the same drink at the bar we had to argue for our change. There restaurant is the worse you will sit for 15 minutes before they even take your drink order even though your the only ones sitting in the restaurant there customer service is horrible at this hotel I ordered towels to the room it took them 45 minutes to bring it after I called three more times to get them
5 out of 5
Recommended
for Families
by A verified travelerfrom NJ

Great one week stay

Posted May 25, 2015
Pros: Pool, rooms, Wifi, AC, Amazing views and service
Cons: The furniture is functional but dated, I heard they are working on updating the suites.
Location: In walking distance, museums a small archeologic zone, aquarium, restaurants easy access to transportation.
The hotel has a great location, easy access to museum, restaurant stores and places where you can book tours. The suites are very comfortable, well maintained and clean, everything you need to feel at home, Leticia was in charge of our room and she was very nice and helpful. We did not get any add on, they have a mini mart in the hotel with most of the stuff you may have forgotten and some food and drinks to prepare in your room. People is very friendly and service oriented, not just in the hotel but in all Cancun. The pool is excellent and the amazing beach is a few steps from your room. We loved it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas Texas

very close to everything

Posted May 24, 2015
Love it all the way.. I'll go back for sure!! Hotel is nice and very close to beaches, airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2015
Great loved it! The bus is right in front and super cheap, and super close to everything! Try Isla Mujeres!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san mateo, ca

We like the ocean view with the good beach.

Posted May 19, 2015
Pros: This hotel is clean with the beautifull view of the rooms.
Cons: The restaurant need daily buffet services .
Location: We like the location because we can take the taxi or the bus to go around Cancun.
The employees are friendly, helpfull.. The location is very beautiful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom woodbridge, Va

Very nice stay

Posted May 19, 2015
If I would have to complain it would be about the front desk people! They would not help out at all and they were not friendly at all. If we had a complain or question they wouldn't help out at all. Besides the front desk people everyone else is awesome. Sergio and Lino were so great! They knew our name and what we wanted to order
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pennsylvania, USA

Posted May 17, 2015
Location: Located on the beach and bus access near by
The entire hotel was kept very, very clean and the staff was always very friendly and helpful and willing to please. They even cleaned their beach of the seaweed every day. The lobby was very simple, not as elaborate as some Cancun hotels. Although we only had the breakfast plan, there was a great variety of food -- the fruit was outstanding. Good value for the price.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Estado de Mexico

Increíble

Posted May 15, 2015
Fue muy buena ya que junto a mi familia la pasamos increíble, todo muy bien solo me falto mas tiempo para conocer más lugares. Muy recomendable el hotel muchas gracias por las atenciones.