Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gomez

Posted Apr 15, 2015
Clean, Afordable,Excllent Staff, Highly Recommended
1 out of 5
by A verified travelerfrom mexico, df

Muy desagradable

Posted Apr 12, 2015
El hotel recibe muchos grupos de estudiantes y como tiene opción al concepto de todo incluido, se ponen muy borrachos y se ponen a hacer destrozos alrededor de la alberca, no puedes pasar por donde están porque molestan a los demás huéspedes y dejan la alberca sucia, el hotel no hace nada, después pedí cambio de habitación porque estaba en medio de los estudiantes y no dejaban dormir pero el hotel tampoco quería, hasta después de insistir. Si este es el concepto del hotel deberían avisar porque no es un ambiente familiar.
2 out of 5
by A verified travelerfrom Westchester, NY

Average food and tour buses detract

Posted Apr 10, 2015
Pros: Spacious, clean rooms. Great location on great beach. Friendly staff. Good access to tourist interest points
Cons: Food is poor. Rooms need renovating. Stop accommodating busloads of daytrippers that undermine the experience of your residents
Location: Great restauarnts nearby - Puerto Madero, La Palapa Belga, Thai Lounge at La Isla. Drive to Tulum, and XPLor was fantastic
I am disappointed to write a poor review, but feel compelled to do so. This hotel has spacious, clean rooms and a lovely position on the beach. However, the rooms are tired and outdated - soft furnishings are worn, and tiles and cabinetry in need of renovation. Beds would be comfortable if they had quality sheets and mattress protectors, but the current thin, worn bedding makes it feel as though you are sleeping directly on the mattress. The food is only just average, sometimes markedly less than that... stick to simple things like burgers and sandwiches. The major complaint we had was that at noon each day busloads of daytripping teenagers from a group called Traveo would arrive and completely take over the facilities, staying until 11pm. We could not get anywhere near the bar or the lobby desk, the restaurant was over-crowded and the group very often smoked in the pool, leaving cigarette butts scattered poolside. I don't object to kids having a good time, but this hotel markets itself as a family resort.... had we known that the facilities would be completely overrun by daytrippers each and every day, we would certainly have gone elsewhere. It is wrong to make your full paying, residential guests take second place to the easy opportunity revenue of daytrips. The management should choose to do one or the other, not both. I spoke twice to the Manager about this who made no effort to redeem the situation or offer any compensation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Overall great experience for the price! Best beach I have been on.
4 out of 5
Recommended
for Families
by A verified travelerfrom Chicago

Loved large patio/balcony and proximity to beach

Posted Apr 7, 2015
Location: Loved parasailing and Xcaret
Really nice staff, great location, great family spot.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tabasco, mexico

La playa impresionante, buena vista y buen ambient

Posted Apr 7, 2015
Pros: La playa, la habitación y la alberca
Cons: Mejor acceso a las habitaciones que están hacia la playa
Location: Accesible en auto o camión a todos los sitios
la habitación confortable y muy práctica, equipada con todo lo indespensable.
5 out of 5
Recommended
for Families
by A verified travelerfrom Mexico, DF

Perfecto para familias.

Posted Apr 2, 2015
Pros: El bar en la alberca.
Cons: La comida. Y las margaritas tienen muy poco de tequila.
Location: Hubo una alberca para niños chicos, que nuestros hijos disfrutaron mucho.
Nos divertimos mucho. El agua tiene colores espectáculos y la vista es impresionante.
3 out of 5
by A verified traveler

Posted Apr 1, 2015
this is a very boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boring boringHotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Hampshire

Nice hotel right on beach

Posted Mar 28, 2015
Pros: Beach and pool areas.
Cons: Bathrooms need to be updated in rooms. Better food selection in restaurants.
Location: Xel-Ha excursion is a must do day trip. All day inclusive trip was worth the $120 per person. Beautiful location to snorkel, zip line, cliff jump.
Nice hotel right on the beach. Beautiful beach area, very clean and well attended by wait staff and lifeguards. Pool area also very pretty. Rooms are nice. Bathrooms are a bit outdated but are clean. Restaurants on site are good. Food can be a bit redundant after a few days. Daily breakfast buffet is well done. Overall very nice place to stay especially for the price. Language barrier with staff can be a challenge. Would stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom philadelphia

Excellent hotel, staff very helpful and friendly

Posted Mar 28, 2015
Excellent hotel, good food, nice ocean view. Delicious food, restaurant manager (Sr. Pichardo) not friendly. Staff very accommodate it. Beautiful beach. Not much recommended for people with disabilities so many stairs.