Ratings based on 547 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san mateo, ca

We like the ocean view with the good beach.

Posted May 19, 2015
Pros: This hotel is clean with the beautifull view of the rooms.
Cons: The restaurant need daily buffet services .
Location: We like the location because we can take the taxi or the bus to go around Cancun.
The employees are friendly, helpfull.. The location is very beautiful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom woodbridge, Va

Very nice stay

Posted May 19, 2015
If I would have to complain it would be about the front desk people! They would not help out at all and they were not friendly at all. If we had a complain or question they wouldn't help out at all. Besides the front desk people everyone else is awesome. Sergio and Lino were so great! They knew our name and what we wanted to order
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pennsylvania, USA

Posted May 17, 2015
Location: Located on the beach and bus access near by
The entire hotel was kept very, very clean and the staff was always very friendly and helpful and willing to please. They even cleaned their beach of the seaweed every day. The lobby was very simple, not as elaborate as some Cancun hotels. Although we only had the breakfast plan, there was a great variety of food -- the fruit was outstanding. Good value for the price.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Estado de Mexico

Increíble

Posted May 15, 2015
Fue muy buena ya que junto a mi familia la pasamos increíble, todo muy bien solo me falto mas tiempo para conocer más lugares. Muy recomendable el hotel muchas gracias por las atenciones.
4 out of 5
by A verified travelerfrom Guadalajara

Hotel agradable y práctico

Posted May 13, 2015
Pros: Amabilidad del personal y rapidez para la atención de las necesidades
Cons: T
Location: El hotel está cerca de plazas comerciales y tiendas de autoservicios como el Oxxo o minisúper locales
Hotel agradable y práctico donde pudimos descansar sin problema. Desde que llegamos la asignación de la habitación fue rápida y no tuvimos problemas con la reservación. Las instalaciones son adecuadas y cuentan con lo necesario para hacer de tu estancia algo placentero.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbia, MO

Amazing beach front hotel

Posted May 13, 2015
My stay at emporio hotel & suites resorts was amazing and the people that worked there made my stay even better! From the greetings, to helping us get where we needed to go, to holding doors open, the staff were absolutely amazing! The next time I come to cancun this will be the place I stay and I recommend it to anyone else who go to cancun. Very nice and clean hotel. Our room I-1136A had a beautiful view of the entire back hotel, along with the beach and pool. Thank you to the staff of emporio for making my first visit in Mexico a blast!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
Very satisfied with the hotel. There were no hidden charges at all! + free wifi + nice room + free computer usage (and printing) + free phone call from lobby + friendly and helpful staff + bus stop at walkable distance + free water bottle (1) everyday
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, Georgia

Amazing customer service and fantastic hotel

Posted May 11, 2015
Pros: Everything... Seriously
Cons: No Comment
Location: Right on the water, 10 minutes from anything you want. About and hour from Xplor Fuego.
The staff was incredible. The food was amazing and we had a great time with all of the available activities and the ability to book outside activities through the resort.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Amazing view, but a bit outdated

Posted May 10, 2015
A bit outdated compared to the pictures, but amazing views, great pool, nice staff and clean rooms. The restaurant is mediocre but it's right beside the beach and has the bus stop in front, conviences stores (buy your water etc. from the convience store across from the hotel rather than in the hotel store, instant save) and the Captain's Cove restaurant across as well!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom TOKYO

快適なホテル

Posted May 10, 2015
ホテルゾーンの空港よりにあります。ビーチ沿いにあり、ビーチもプールものんびりできます。オーシャンフロントの部屋にしましたが、ベランダからは180度、カリビアンブルーの海を見渡せました。部屋は清掃が行き届き快適。レストランの味もサービスも良かったです。その他スタッフも親切でした。