Ratings based on 128 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Houston, texas
perfect place for vacationsPosted Oct 27, 2014
Location: this hotel is close to everything
everything was more the excellent, customer service, place, beach, personnel, iguanas, close to Isla Mujeres, Puerto Morelos, Rivera Maya, Cozumel
for Everyoneby A verified traveler from Georgia, USA
Very nice.Posted Oct 26, 2014
Very nice, clean, easy beach access. Staff was very helpful and friendly. Bar arra was ok the one day I used the bar Exept too may people for to an Event on October 23rd. Very happy and will returned
for Everyoneby A verified traveler from denver
Nice hotel right on a beautiful beachPosted Oct 25, 2014
Hotel restaurants are nice especially sea food but a bit on the expensive side. Typical of the area though.
for Familiesby A verified traveler from Mexico City
Nice beachPosted Oct 15, 2014
Pros: The beach
Location: Is just around the corner of "Museo Maya"
Family oriented. Very comfortable beds. They have a children area really close to the pool. My room was a little too small but considering the price I paid I couldn't ask for more.
for Couplesby A verified traveler from LV
Nice place on the beachPosted Oct 8, 2014
Pros: It is on the beach
Cons: Rooms and suites should be separated. Period!!!
Location: Great location for my wife and me. Very nice, not crowded in October. Good part of the beach.
We were presently suprised with whole set up. Beach is 2 minutes from the room. Take a breakfast buffet. It's a good start of the day
for Everyoneby A verified traveler from Puerto Rico
Would stay again if travelling on businessPosted Oct 7, 2014
Pros: Large apartments with full kitchens. Comfy beds and clean.
Cons: Its old and the area carpets needs changing, urgently. NO WI-FI IN THE ROOMS!!
Location: Great location at one end of the hotel strip but very accessible. Great, wide beach.
Stayed here because its located in the hotel strip and close to many restaurants and sport activities. The beach right behind he hotel is amazing! My wife and I paid US$85.00 including taxes and for that price per night, this hotel is a great deal. Would not pay a cent more... Hotel restaurants are brutally expensive so eat out in one of the many restaurants around.
by A verified traveler from Toronot
Not the bestPosted Oct 7, 2014
Pros: Close to the beach, accessibilty
Cons: A lot, their staff, service, room, communication
Location: Nothing really close by, had to travel to everywhere, staff weren't willing to help
Very bad, Terrible staff called Angelica, very rude, the very good staff was Nelson he was awesome
by A verified traveler from CA, USA
It was a worst experience.Posted Oct 7, 2014
Cons: They should have better customer service. When we asked for refund for 4 nights, they refused. Which they could have done.
Location: You have to rent a taxi to go where you want to go.
This hotel is not family friendly at all. If you have little kids please don't stay at this hotel. It was our second night at this hotel and we saw very inappropriate behavior in the lobby of this hotel when we were returning from the swimming pool. We checked out next day from this hotel. This hotel still charged us for 6 nights even though we stayed only for 2 nights. We had to rent a different hotel for rest of our stay. I would not recommend this hotel to anyone for staying in Cancun.
for Everyoneby A verified traveler
Nice hotel,clean and close to the beachPosted Oct 4, 2014
it was a pleasure for us pick this nice place to stay, all over was excellent service, People providing extraordinary and cordial all the time . everywhere. Safety was a plus inside and around the building. I will diffidently recommend this hotel to anyone.
for Everyoneby A verified traveler from Chicago
Nice hotel and locationPosted Oct 1, 2014
Pros: The staff for sure, the location and service.
Cons: I wish that they could clean the rooms early in the day and not wait until 4-5pm. They failed to properly clean my room during my stay.
Location: The malls and water parks are near by and easy to get to.
The staff were nice and helpful. The breakfast buffet had a little something for everyone. Easy access to the beach and the mall.