Ratings based on 604 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jul 6, 2015
El hotel es muy bueno, esta bien ubicado, el personal es amable. La zona de playa y albercas son muy buenas. Quizá mi única critica es que algunas instalaciones son un poco antiguas y las distancias son largas.
by A verified traveler from L.A
Not the worstPosted Jun 30, 2015
This hotel needs to better is customer service. The front desk is completely slow, and can be inadequate to help and satisfy customers. The front desk hung up on me twice without calling back, I had to return the call to them. The housekeepers who came into my suite did not put new towels, they left the wet towels I had placed on the tub and moved them to a chair. On checkout the front desk was rude and inconsiderate, the man outside asking for the checkout receipt was unprofessional and rude as well. There were the door man who was kind and the man who took our luggage upstairs but everyone else needs a little customer service training.
for Everyoneby A verified traveler from California
Beautiful locationPosted Jun 24, 2015
Location: The location is prime.
My stay at the this hotel was extremely nice! My husband and I booked a one bedroom suite. The staff was very accommodating with any request we had. The location was fabulous! I would recommend this hotel for any age group. The food at the hotel was delicious. The beds were not the best but comfortable. The one bedroom had two enormous balconies with the panoramic ocean views. I love this hotel!
for Everyoneby A verified traveler from Walnut Creek
Carla birthday bashPosted Jun 23, 2015
It was fun. It was a girls trip service was good good good good good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
for Familiesby A verified traveler
VACACIONES EN CANCUNPosted Jun 23, 2015
Pros: UBICACIÓN Y ALBERCA
Cons: AMPLIAR ESTACIONAMIENTO
Location: MUY CERCA DEL CENTRO DE LA ZONA TURISTICA Y DE LA SALIDA A PLAYA DEL CARMEN Y AEROPUERTO
MUY BUENA UBICACIÓN, TIENEN UN MINISUPER EN DONDE ENCUENTRAS DE TODO, AL RESERVAR CONTRATA EL DESAYUNO BUFFET QUE ESTÁ MUY BIEN. LAS HABITACIONES TIENEN MICROONDAS, REFRIGERADOR, CAFETERA Y VAJILLA. EL PERSONAL MUY AMABLE Y LA ALBERCA PARA NIÑOS ESTÁ GENIAL CON UN BARCO PIRATA. EL UNICO PROBLEMA ES QUE NO CUENTAN CON ESTACIONAMIENTO AMPLIO NI QUIEN ESTACIONE EL AUTO.
for Everyoneby A verified traveler from MX
Great servicePosted Jun 21, 2015
Great service overall, everyone was so helpful and the view was amazing I would l recommend it.
by A verified traveler from NV
La cocina es un asco.Posted Jun 21, 2015
El hotel tiene la política de los clientes tienen la responsabilidad de limpiar la cocina con sus propios medios. Evidente el lugar apesta, ya que nadie hace una limpieza de fondo como corroe de a un lugar dedicado a preparar alimentos.
for Everyoneby A verified traveler from LA, CA
Gets the job done but needs a pick me up.Posted Jun 19, 2015
The hotel has great potential. They try very hard to be a five star hotel but it can use some help. Restrooms and ceilings need to be fixed and the kitchens need to be updated.
for Everyoneby A verified traveler from F
Hotel grande, con playa y todas las comodidadesPosted Jun 17, 2015
Fue una experiencia muy agradable, nos antendieron bien en general.
by A verified traveler
Extended vacation gone badPosted Jun 16, 2015
Pros: The area was easy to catch public transportation, and the beach area was very nice.
Cons: The hotel staff needs training on how to deliver what they promise and not make excuses.
We extended out vacation two extra days to enjoy family time, but the change of hotels to the Emporio was very disappointing. The front desk staff were lazy and acted like they didn't wish to assist anyone. We were promised our room by a certain time, but had to wait nearly four additional hours to get our rooms. Once we received our rooms, the disappointment continued; the kitchen counter tops was peeling, the ceiling was falling, and the adjoining room doors were broken and maintenance had to come to open the doors. We did not let the room destroy our vacation, we had a great time. But the hotel staff really needs training on how to care for a customer if they would like them to repeat their stay, and the rooms are in desperate need of refurbishment. We would not recommend this hotel to anyone.