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Reviews of Excellence Playa Mujeres - Adults Only All Inclusive

5 out of 5
Excellence Playa Mujeres - Adults Only All Inclusive
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 817 out of 1013 reviews" "
Rating 8 - Good. 102 out of 1013 reviews" "
Rating 6 - Okay. 46 out of 1013 reviews" "
Rating 4 - Poor. 22 out of 1013 reviews" "
Rating 2 - Terrible. 26 out of 1013 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ISMAEL ALVES DE OLIVEIR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD
Stayed 3 nights in Apr 2024

8/10 Good

Gina

Traveled with group
Liked: Staff & service
Staff was so friendly, and place was nice but I could never stay again because the paths surrounding the area including the pool are so slippery, I fell several times. The first day I broke a toe and got scraped up pretty good. The coating on the cement is bad. Even the tile in the room I had to be extra careful. If anything was wet it was treacherous. If they fix that I would go back.
Stayed 7 nights in Apr 2024

10/10 Excellent

Adinah S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent !!?
Stayed 2 nights in Apr 2024
Response from The Excellence Collection on Apr 18, 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

6/10 Okay

Morgan

Traveled with partner
Liked: Cleanliness
It was a pretty okay resort! I have stayed at better, i didn’t like the fact that you had to wake up at 6:30AM to get a chair by the pool. There wasn’t enough chairs for everyone. The bar service at the pools was not good and super slow.. the room we stayed in was right by the entertainment, which was sooooooo loud some nights. Which we like to sleep so it was inconvenient for that. And our bed was HARD AS A ROCK. The drinks were good! Food was great! Beaches were kept clean! Towel service was good! Room service was fast and good! All in all it was a decent stay. I probably wont go back. But that’s just because we don’t stay in the same place more than once usually.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 17, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low grade alcohol at the property
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Apr 17, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 Terrible

Laura Margaret

Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Apr 17, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Rambabu, Sugar land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to call out Carla (the resort manager) for her exceptional customer service. She is super amazing on taking care of everything. I had some room misalignment but she handled super elegantly and accommodated an alternative room. Most importantly, her passion to get it right is what the true difference of my stay. I really appreciate your service Carla and thank you making the stay lot more pleasant and enjoyable.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 15, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Alysia Lynn Seale

Traveled with family
Liked: Cleanliness, property conditions & facilities
The food wasn’t as good as in the past. Couldn’t get operator. We had to call a few times to get room cleaned. Just not the 5 star it use to be,
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 15, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very sorry to read that we did not fully meet your expectations as we did with your previous experiences and we would like to apologize for not being able to provide the Excellence standards as you as a return guest are accustomed to.We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests expect from us.We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Susan Brooke, athens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! Loved everything about it. Magna restaurant was amazing!
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 12, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable with. It is lovely to know that you took advantage of the Excellence Club benefits, such as the access to exclusive areas including Magna. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th trip to this resort, very pretty, quiet, great food and staff. I will be back. Only down fall this trip our room did not have blackout curtains, very bright in room at 7am. Other than this amazing resort.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 17, 2024
Thank you for choosing Excellence Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay. We will return again one day.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 12, 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and the resort is beautiful. Entertainment was good and beach area very nice. Great food! Overall just a really nice experience. Highly recommend!
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on Apr 11, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Susan, Maynard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay at Excellence Playa Mujeres, nicer each time. Dining options expanded, food was amazing for dinners.Great vacation!
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on Apr 10, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 9, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Apr 10, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Colton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was excellent. The service was the best of any all inclusive I have been to. The food was great, the steak house and Indian were probably our favorites. The resort never felt crowded and we were there during spring break timeframe. We didn’t ever have trouble finding chairs by the lazy river pool, beach, or pool that was next to the main pool. The only pool that you might have trouble finding a spot is the main pool with the bar. The beach is clean and free of seaweed. Drinks from Cesar at the martini bar were just as good as everyone says… he is awesome and so fast. We booked a suite with a plunge pool however we didn’t use it often and would opt for the swim up room next stay. This resort is worth the hype.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on Apr 11, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Brett, Glenmoore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice but didn’t overly impress. Dining was average and service just ok.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 8, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expeia community.We are very glad to hear from you that overall, you had such a great time with us and we were able to meet your expectations. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least.We can assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction in order to work accordingly.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Fernanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence Playa Mujeres is an amazing facility with excellent entertainment, food, shows, activities. The only reason we are not giving it a five star is because the mattress is extremely stiff and after the second night we started not sleeping well with body ache.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 8, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Melvina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice and clean. Staff is very friendly. No complaints
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 5, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.choice

10/10 Excellent

Stephanie, indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 5, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

6/10 Okay

Shannon Lincoln

Traveled with partner
Liked: Staff & service
It’s no Four Seasons. I’ll start positive and tell you the staff was great. Everyone from check in to restaurants to landscaping was super nice! The beach is gorgeous! The pools are nice. I had high hopes for this place and felt disappointed. I won’t return. We paid extra for the private rooftop pool. It was dirty and old looking with sand all over the bottom of it. It clearly had not been cleaned. The door to get out to the rooftop was insanely loud every time we opened it. It sounds like someone was breaking down a steel door. It needed serious adjustments or greasing of the hinges. The shower handle kept falling off in our hand when we turned it on and off. The magnifying mirror only lit up at the bottom. The lighting in the bathroom was terribly dim and made it difficult to put on my makeup. There was nightly entertainment that was good some nights, but when we weren’t up for it and wanted a quiet night in our room, the entertainment could not be avoided. We could hear everything going on in the entertainment area and it kept us up because it was so loud even though we were on the 4th floor and three buildings away. The food wasn’t great. Sports bar had good wings and ribs. The pool side pizza was good with a request for extra cheese. The rest was just ok and the portions were tiny. Nothing I’d want to go back for. I have never seen such a small sides of veggies. Overall I’m sad I spent the money I spent to go here. I wish we went somewhere else.
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on Apr 2, 2024
Thank you for selecting Excellence Playa Mujeres as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

6/10 Okay

Harsh

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from The Excellence Collection on Apr 2, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was excellent.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 2, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Nahi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and always ready and willing to help. The resort was very clean and they have a lot of food options as well as fun activities throughout the day
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on Apr 1, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Angela

Traveled with partner
Liked: Property conditions & facilities
Excellent stay, best adult only we’ve been to thus far.
Stayed 2 nights in Mar 2024
Response from The Excellence Collection on Apr 1, 2024
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 31, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Maritza Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and very convenient.
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on Mar 28, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Seth

Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 26, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Alyssa Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. The beach was beautiful and the pools were perfect. We had a truly relaxing stay and would absolutely stay again.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Trent William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff is friendly and accommodating. Grounds were very tidy and housekeeping service was good. The hotel does show signs of wear and we weren’t super impressed with the dinners we had. The food was good, but not 5 star, and to be honest sometimes not even 4 star. Best food we had was the breakfast buffet which was all made from scratch Mexican food and traditional American breakfast. Drinks were good. A big problem in my opinion is the people who will literally be in the pool area or beach before 7am only to put a towel down and claim a chair for the whole day. The staff does not police the issue very thoroughly. Overall it was a good stay and we would return.
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Evelio

Traveled with partner
Liked: Cleanliness, staff & service
Todo perfecto
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
En primer lugar, nos gustaria agradecerle por elegir Excellence Playa Mujeres para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Reciba nuestros mas cordiales saludos de The Excellence Collection.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Food and hospitality was amazing
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place Very friendly staff Pools were awesome Great bar service Wonderful beach Great restaurants
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Apr 15, 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Thomas

Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Apr 15, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Apr 15, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Maddison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: Wonderful landscape Enthusiastic staff Near perfect rooms Entertainment The Bad: Noise at night No food to go We were unaware of the dress codes prior to arrival The Ugly: Room had a weird smell Guests hoard pool floaties
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to bring your discontent to our attention.Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Artemis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great overall. The only problem was we were 3 travellers in a junior suit with two twin beds. The bed was too small for a couple and the bathroom was not very private for 3 adults to share. It was more a “couples’ “hotel than an “adult only” hotel.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 27, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

6/10 Okay

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 20, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Emmanuil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel manager was surprised that Expedia didn’t include shuttle service from and to airport which is free with the reservation. My shuttle service was booked with Expedia for an extra $52 which I had to wait in airport upon arrival for more than an hour. I am not sure if I will be booking with Expedia again.
Stayed 11 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay.Transfers are made by a third-party company and available at an additional cost. The hotel does not offer free shuttle services. Our direct sales department has a promotion that covers the fees when booking a suite only through them with a minimum of 3 nights.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Fidelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. We had an awsome vacation.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

BRENT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private property with NO vendors. Great food and entertainment! Very comfortable rooms and beds with balcony. Several pool options. Spa experience was great. Many options for activities. Beach has lots of seaweed... as do all the beaches anywhere near Cancun. Service was better than average but not exceptional.
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We are sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Diana, Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Plenty of options to lounge if you want a quieter or louder atmosphere. Beautiful beach. Great dining. Was not disappointed with anything. 10/10!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 14, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 14, 2024
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Alison M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Apr 2, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Top notch
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Jennie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property 4 nights, March 2-6. The beach is beautiful, pretty strong waves, so be aware for beginner swimmers. The activities were varied daily (live music, dance party, theater shows), so enough to stay entertained. Housekeeping was excellent..we usually always have to request extra towels &other items/issues, but not this time. Bike riding with Salvador was lively and fun...And finally the dining options were great. The Grill, Lobster House, and Kitchen Table were excellent. Drinks were good also. The entire dining team completely exceeded our expectations, but most especially several individuals: waitress Laura at Kitchen Table, Chef Cristian, and manager Juan, who went above and beyond to ensure that we had an excellent time. I would definitely recommend this property and will for sure be back!! Guests in Room 3105
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Mar 8, 2024
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.