Ratings based on 2,353 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Paramus, NJ

AN AMAZING COUPLES RESORT

Posted Sep 29, 2014
Pros: THE LOCATION, THE POOLS, THE ROOM..
Cons: Some of the food served could be improved but over all, it was good.
Location: The location is amazing. It 's secluded but yet a semi short ride from Cancun.
AMZAING! AMAZING! AMAZING! We picked Excellence Playa Mujeres to celebrate our 25th anniversary and we made the right decision! We booked the Exclusive Club Ocean Front Suit but were upgraded to a ocean front two story suite with a private pool which was AMAZING! The staff and service were AMAZING! We were pampered throughout our stay! And, the pools, the beach and the spa were AMAZING as well! In short, our trip was A M A Z I N G
5 out of 5
Recommended
for Couples
by A verified traveler

Everything we wanted and more!

Posted Sep 29, 2014
Cons: More music by the pool.
Great experience! We would definitely go back! They were very polite, accommodating and eager to make our visit everything we wanted!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

27th Anniversary

Posted Sep 28, 2014
From the second we got off the shuttle to the second we got back on, leaving the resort. It was like living in wonderland.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Georgia

Beautiful with a few bumps

Posted Sep 28, 2014
Don't do the excellence club to start and make sure when booking an oceanview to include that you actually want to see the email ocean. Apparently that isn't inferred. Also book your massages or romantic dinners as soon as you get there and get a confirmation time to be sure it was booked. I don't say these things to sway you elsewhere but just to make you aware. Other than these few glitches, the resort was clean and beautiful. The staff was courteous and quick to recover on any errors. The food was great and the drinks were awesome. The beach was beautiful and crisp. Overall I would return with the knowledge I have now. Definitely a great all inclusive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, SC

Beautiful tropical paradise

Posted Sep 24, 2014
This all inclusive resort was wonderful. The food was excellent, with a wide variety of restaurants. The staff was very friendly and went the extra mile to make our stay wonderful. Everything was very clean and we'll maintained. The entertainment was great and the grounds were beautiful. There many activities and we received a newsletter each night with the turn down service so we could decide what activities we wanted to participate in. The only downside was the distance to shopping locations. Everything else was perfect.
5 out of 5
Recommended
for Couples
by A verified traveler from CA

Love this all inclusive hotel

Posted Sep 23, 2014
Pros: great food, friendly staff, variety of daily activities.
Cons: The wifi is terrible. The connection/signal to the router itself is fine but using the internet is extremely slow.
Location: A lot of water activities such as snorkling, jet skiing, etc.
We went here on our honeymoon and had an amazing time. It was our first time in Mexico so we were a little on edge but the private hotel made you feel safe and secure. The different variety of food was amazing and hotel staff were extremely nice. Wish we could've stayed longer.
5 out of 5
Recommended
for Couples
by A verified traveler from Denver Colorado

Great place, outstanding food and service.

Posted Sep 23, 2014
This is the only place to stay in Cancun. Five star dinning, outstanding service and great great amenities. I want to go back now but have to wait a couple of months. If you want to get away from the buffet style of eating and all the drunk young people this is the place to go.
5 out of 5
Recommended
for Couples
by A verified traveler from texas

Fabulous place and people

Posted Sep 22, 2014
Pros: The people, food, drinks, beautiful landscape and beautiful pools and beach
Cons: Wifi is spotty. They are doing everything to get additional equipment.
Location: We love the resort so much, we don't leave. Isla Mujeres is directly across the ocean. The resort is about 40 minutes from the airport
Not only is this resort beautiful but the people make the experience amazingly! Everyone from the Manager's to the pool guys go above and beyond to give you the best experience! They cater to your every whim no matter which room you are in. The food options are unlimited from a la carte to buffet with your choice of Asian, Mexican, Mediterranean, Italian, steak, tapas, lobster and Indian plus 24 hour room service. If you give this resort a try, you will not be disappointed! We will return!
5 out of 5
Recommended
for Couples
by A verified traveler from nj

It keeps getting better

Posted Sep 22, 2014
Pros: The beauty
Cons: Nothing
Location: There is so much to do in the hotel But also have so many tours etc
This is the 5th time here, and it just keeps getting better The staff will do just about anything for you to enjoy your selfs It's beautiful land well worth it!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Excellent Adult All-Inclusive Resort

Posted Sep 21, 2014
Pros: The friendliness of the staff, the cleanliness of the resort itself, and the great food makes this resort impeccable.
Cons: We did have to call on three occasions to get clean towels and washcloths, but when we did they were there within minutes of calling.
Location: The location as far as being on the beach was great. All excursions were a lengthy ride away and downtown was a drive as well.
The resort is very clean and the grounds are gorgeous. The staff was very friendly and there was not one of them that did not greet you with a hello, a smile or how can I help you. Ruben, the manager of the Italian restaurant was so accommodating and his staff Ernesto and Angel were the best waiters. The food was impeccable as well as the service in all of the restaurants we ate at. All of the staff at each went way beyond. We had a spa-room on the lazy river and it was gorgeous and spacious. It would be difficult to say anything negative about the resort and staff and we definitely would go there again.