Ratings based on 2,687 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hot springs, AR

Beautiful on the beach

Posted Mar 28, 2015
Wonderful experience. Everyone was super friendly. Would definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom arkansas

LOVE this place!!!!!!

Posted Mar 28, 2015
Excellence Playa Mujeres was pretty close to my envision of heaven. It was beautiful, we were treated like royalty, and it was a fantastic experience. They had lots of surprises for us as honeymooners. I definitely recommend the spa treatments. Our favorite restaurants were the lobster house and flavor market. Spice was fun too! My only suggestion is that they make it a little easier to regulate the temperature of the room, and the linens on the bed were like sand paper. Not something you want to sleep on in general, but especially uncomfortable with a sunburn.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellence

Posted Mar 28, 2015
Great experience, snacks on beach, romantic dinner amazing. Food amazing at all restaurants. Stay and be amazed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2015
The word Execellence was used for a reason. They continued to impress from staff to grounds. Every aspect of what a five start resort is, has been attened to.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, not so great coffee

Posted Mar 24, 2015
Cons: The coffee place didn't open till 9:00, you could get it delivered to your room or at other places just not as good. Also, the food was just OK.
We had a great time on a girls weekend. The facilities are very nice. Staff was great!
5 out of 5
Recommended
for Couples
by A verified traveler

Great resort

Posted Mar 23, 2015
Pros: Many pool areas, restaurants, rooms are very nice. The grounds are kept immaculate and the staff works hard at keeping it that way.
Cons: Bathrooms are a very open concept, would be nice to have a little more privacy
Location: We never left the resort...no reason to
The hotel has many areas depending on how you feel for the day. The lazy river is quieter and more relaxing than the swim up pool bar which has more of a party atmosphere. Then there are many areas in between, plus the beach. The best part was the service. Everyone works very hard to make your time the best. Every staff member was so friendly and would try to remember your name. They like to have fun and kid around with you which I like. Spice is an excellent Japaneese restaurant and the Martini bar was also very good. Breakfast buffett and the lunch buffett at Toscano were really good. We did the beach lunch hour also and had some great fish tacos. One of the best resorts we have been to.
5 out of 5
Recommended
for Everyone
by A verified traveler

Roof Top Terrace Room

Posted Mar 21, 2015
The rooftop terrace room with private pool is awesome. Highly recommend this room to anyone. The staff took care of all our needs. Great experience.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Columbus Ohio

Posted Mar 21, 2015
Excellence Playa Mujeres is one of the best Hotels we have experienced. From the staff, roof top room and food. Our stay was wonderful. The staff made us feel like we were the only guests. The restaurants were awesome and so many to choose from.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Texas

Beautiful hotel with great swimming pools.

Posted Mar 20, 2015
Pros: The staff was very,very friendly.
Cons: The bathrooms in the rooms need privacy.
Location: Location is away from town. Once we entered the property we didn't go out. We had everything we needed there. The hotel does offer many excursions.
We had a fantastic time hanging out at 3different pools. Food and beverages were non-stop. We were always entertained or left alone if we chose to be.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Houston, TX

Remains the best adults only in Cancun

Posted Mar 20, 2015
Pros: By far the best service we have experienced. The staff are most accommodating, attending to your every request.
Location: Right on one of the best beaches in Mexico.
This marks the second time my wife and I have spent a week in early March at the Excellence. While there have been several new hotels built nearby, this remains the best place for couples looking to completely unwind and be served hand and foot. No other resort we've been to attends to the details like the Excellence.