Ratings based on 2,387 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Colorado
Excellent says it allPosted Oct 21, 2014
Pros: The Hotel was beautiful, clean and great!
Paradise island, meet all our expectations. The employees make this place a wonderful resort. They are accommodating and a pleasure to be with.
for Everyoneby A verified traveler from NJ
Twice is always Nice!Posted Oct 20, 2014
We decided to stay here for our 5th year anniversary. This resort is absolutely gorgeous - customer satisfaction is definitely on their priority list! Great service, the grounds and the pools are immaculately kept! The food was ok but we mainly enjoyed room service. The dinner on the beach was disappointing- menu options were poor- I would have rather just lobster and shrimp on a beach blanket with a grand Maragarita! LoL
for Couplesby A verified traveler from Bucks county Pa.
3rd time back to Excellence Playa MujeresPosted Oct 19, 2014
Pros: The staff and the service is what keeps us coming back to Excellence!
Ok, once again we had a terrific vacation at EPM. We stayed 8 nights (Sept 27th-Oct 5th) in room 8367 Excellence club. We arrived at 11:30am our room wasn't ready yet so Dalel (The best Excellence club concierge) gave us a room in building 4 so we could change and get our vacation started. She was GREAT! Check in was a breeze, champagne and a cool scented towel, always a nice touch. The staff there are outstanding! That's what keeps us coming back time after time! We had the best excellence club pool concierge (Guillermo), my wife celebrated her birthday while there and he left flowers and a hand written birthday note for her on the pool loungers we used... He couldn't do enough for us, always making sure if we needed anything, Thanks Guillermo! And thanks to all the staff Dalel, Vilma, Jamie excellence club lounge, David excellence club pool bar, Alberto, Adomay the best waiters and all the rest of the staff that work so hard to make our vacation so memorable . Listen if you like a great room, beautiful grounds, terrific staff, terrific service, many restaurants and bars choices with good food and drink variety and lots of pools to choose from... THIS PLACE IS FOR YOU! We'll be back next year for our 4th time! Our 11 month count down has already begun..
for Couplesby A verified traveler from Louisville, KY
9th AnniversaryPosted Oct 18, 2014
Cons: I don't know that I would change anything.
This is the second time my husband and I have been. This resort is excellent!!!! We will go back again !!! The staff is great. The resort is great. My husband and I stayed by the pool in a Cabana.
for Everyoneby A verified traveler from Columbus, OH
Outstanding service and overall experience!!!Posted Oct 18, 2014
We stayed at Excellence Playa Mujeres last week for our 5th anniversary. We were treated like royalty from the moment we arrived (we booked the most basic room). Every staff member we interacted with had a warm and welcoming smile and was incredibly helpful. The room was immaculate, the food delicious, pools gorgeous, and the beach always relaxing and a beautiful turquoise blue (there was quite a lot of seaweed while we were there but the staff was constantly maintaining and cleaning it up). We never had any difficulty finding a lounger at the pool or beach regardless of time of day. We found the service to be top notch; the staff was exceptionally hard working (and we have stayed at several other all-inclusive adults only resorts in Mexico). The activities program and entertainment were great! You could find lots of fun things to do or just take it easy and relax. We tried paddle boarding and the Hobie cat. A special thanks to Elias for an unforgettable kayak tour out to a ship wreck almost mid way between Playa and Isla Mujeres. We had amazing views of Cancun and the island as well as the most crystal clear water. We also really enjoyed the bike tour we took with Alexandra. We got to see Macaws in a bird sanctuary and sweeping views of the area from her "office." :) Thank you also to Nelson, our concierge and the management who went out of their way to send thoughtful gifts to our room. Thank you EPM for a wonderfully memorable anniversary trip!! We hope to come back soon!
for Couplesby A verified traveler from Las Vegas
Place to stay in Cancun!Posted Oct 17, 2014
Pros: The staff separated this hotel from the rest! Do yourself a favor and visit this resort.
Cons: I think that the hotel got it right!
Location: I'm not sure, didn't want to waste our time and leave the property.
Unbelievable property! The hotel was wonderful! More that we could have ever expected. I have stayed at hotels all over the world and locally in the States so to say that his hotel wasn't one of the top 5 places I have ever stayed would be a lie. The food, ambience and pools were great but what made the hotel wonderful was the staff. I work in the hotel industry and service is something that I look for when I travel. From Elias, the activity coordinator, to Gaston, the server at the pool they made us feel at home. What more can one ask for?!?! We will definitely be coming back and soon.... J & J Doyle
for Everyoneby A verified traveler
Very Nice Resort.Posted Oct 17, 2014
Very enjoyable and will visit again . Great food and drinks, and activities.
for Everyoneby A verified traveler from New Jersey
Vacation of a lifetime!Posted Oct 15, 2014
Activity staff made the vacation even more memorable, especially Veronica. Food was amazing, drinks were plentiful. Only drawback, we had a swim up room on the first floor. You heard room service carts rolling by at all hours as well as people who were quiet loud when they walked by.
for Everyoneby A verified traveler
Posted Oct 15, 2014
From the moment we arrived for honeymoon vacation, excellence resort exceeded our expectation and was happy to help with our every need and desire. The entire staff from check in to check out and everyone in between went above and beyond. Everyone was friendly, courteous, kind, and a pleasure to be around. We will definitely be returning and visit other excellence resorts as well. Thank you so much for a memorable honeymoon vacation.
for Everyoneby A verified traveler from California
Great ExperiencePosted Oct 15, 2014
Cons: More authentic Mexican food available, as at the breakfast buffet or a ala carte station during the day. Not enough spots to grab a quick snack.
Location: Was there for business so not enough time to check out nearby activities.
First time at an all inclusive resort. Really enjoyed it. Was worth upgrading to the Excellance Club, loved the beds on the club beach. Every staff person I encountered was very friendly and offered great service. Food was good, best meal at the French restaurant. Rooms were very comfortable and attractive. Would definitely return.