Ratings based on 2,383 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Outstanding service and overall experience!!!

Posted Oct 18, 2014
We stayed at Excellence Playa Mujeres last week for our 5th anniversary. We were treated like royalty from the moment we arrived (we booked the most basic room). Every staff member we interacted with had a warm and welcoming smile and was incredibly helpful. The room was immaculate, the food delicious, pools gorgeous, and the beach always relaxing and a beautiful turquoise blue (there was quite a lot of seaweed while we were there but the staff was constantly maintaining and cleaning it up). We never had any difficulty finding a lounger at the pool or beach regardless of time of day. We found the service to be top notch; the staff was exceptionally hard working (and we have stayed at several other all-inclusive adults only resorts in Mexico). The activities program and entertainment were great! You could find lots of fun things to do or just take it easy and relax. We tried paddle boarding and the Hobie cat. A special thanks to Elias for an unforgettable kayak tour out to a ship wreck almost mid way between Playa and Isla Mujeres. We had amazing views of Cancun and the island as well as the most crystal clear water. We also really enjoyed the bike tour we took with Alexandra. We got to see Macaws in a bird sanctuary and sweeping views of the area from her "office." :) Thank you also to Nelson, our concierge and the management who went out of their way to send thoughtful gifts to our room. Thank you EPM for a wonderfully memorable anniversary trip!! We hope to come back soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Las Vegas

Place to stay in Cancun!

Posted Oct 17, 2014
Pros: The staff separated this hotel from the rest! Do yourself a favor and visit this resort.
Cons: I think that the hotel got it right!
Location: I'm not sure, didn't want to waste our time and leave the property.
Unbelievable property! The hotel was wonderful! More that we could have ever expected. I have stayed at hotels all over the world and locally in the States so to say that his hotel wasn't one of the top 5 places I have ever stayed would be a lie. The food, ambience and pools were great but what made the hotel wonderful was the staff. I work in the hotel industry and service is something that I look for when I travel. From Elias, the activity coordinator, to Gaston, the server at the pool they made us feel at home. What more can one ask for?!?! We will definitely be coming back and soon.... J & J Doyle
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Resort.

Posted Oct 17, 2014
Very enjoyable and will visit again . Great food and drinks, and activities.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Vacation of a lifetime!

Posted Oct 15, 2014
Activity staff made the vacation even more memorable, especially Veronica. Food was amazing, drinks were plentiful. Only drawback, we had a swim up room on the first floor. You heard room service carts rolling by at all hours as well as people who were quiet loud when they walked by.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
From the moment we arrived for honeymoon vacation, excellence resort exceeded our expectation and was happy to help with our every need and desire. The entire staff from check in to check out and everyone in between went above and beyond. Everyone was friendly, courteous, kind, and a pleasure to be around. We will definitely be returning and visit other excellence resorts as well. Thank you so much for a memorable honeymoon vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Experience

Posted Oct 15, 2014
Cons: More authentic Mexican food available, as at the breakfast buffet or a ala carte station during the day. Not enough spots to grab a quick snack.
Location: Was there for business so not enough time to check out nearby activities.
First time at an all inclusive resort. Really enjoyed it. Was worth upgrading to the Excellance Club, loved the beds on the club beach. Every staff person I encountered was very friendly and offered great service. Food was good, best meal at the French restaurant. Rooms were very comfortable and attractive. Would definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Excellence at it's finest.

Posted Oct 15, 2014
Staff very nice, beautiful pools and beach. We will return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Spotlessly clean on the beach, great service

Posted Oct 14, 2014
First time in Cancun, first all inclusive. We will be back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Best All-Inclusive Resort in the Caribbean!

Posted Oct 14, 2014
Pros: Everything!
Cons: Like most Caribbean resorts, they require men to wear long pants for dinner in all their indoor restaurants. This is a ridiculous rule.
This was the second visit to Excellence Playa Mujeres in Mexico for my wife and I. We had been here 5 years ago, and we were thrilled to discover that it was still as fantastic as we had remembered. We have stayed at 4 and 5 star resorts throughout the Caribbean area, including the mighty Atlantis, and none of them can compare to the overall quality and value for money of Excellence Playa Mujeres. First, it is totally all-inclusive. There are no ridiculous extra charges for things like premium liquors, which we've experienced at other so-called all-inclusive resorts. You can literally lock your wallet in the room safe and forget about money. The rooms are clean and luxurious, with a huge balcony that includes a comfy outdoor bed. The grounds are spotless, with more pools than any resort I've ever seen, and a beautiful white sand beach. There are rolled up towels placed on every lounger every morning, with bins of additional towels located throughout the property, which are replenished all day. No need to sign out and then return towels to the "towel police". There are 10 restaurants, with no reservations required at any of them, and with the exception of their Tapas restaurant, the food is very good. And they also have 24 hour room service. But what really sets this place apart are the people. The staff is friendlier and more helpful than any we've ever encountered. They truly make you feel as welcome as a personal guest in their home. You'll love this place!
5 out of 5
Recommended
for Couples
by A verified traveler from Atlanta

Beautiful hotel, amazing food, total luxury.

Posted Oct 13, 2014
Pros: The setting, the room, the staff, the service, the food.
Cons: The concierge on the night we spoke with him.
Location: The location was fine but there wasn't anything to do nearby.
We loved staying at Excellence Playa Mujeres. The resort itself was breathtaking. We were greeted with ice cold champagne and a warm towel for our faces and hands. The grounds were amazing. We loved our room. It was a corner room with a large terrace, 3 bed couches and a plunge pool. The food was really incredible. Every single meal was delicious. We shied away from the buffet until the end for some reason but it was absolutely amazing! The beach wasn't the nicest in terms of the ocean and we had a lot of seaweed which made getting in and out of the ocean quite an experience. The service was fantastic. Everyone was so kind and friendly and accommodating. Delicious frozen skinny margaritas and lots of bubbly. Only negative was the concierge we had on the night of my husband's birthday. We tried to a recommendation for something off the resort and he was completely unhelpful and led us on an unsuccessful and costly goose chase into Cancun. And the hotel smelled fantastic. It didn't smell overpowering or like a fake, chemical smell. It smelled like something tropical and soft.