Ratings based on 2,912 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Great Hotel! Great Service!!

Posted Jul 27, 2015
Pros: Plenty of life & activity but also great spots to tuck away and have quiet time! Great service, especially the Excellence Club Staff on the beach!!
Cons: Food was ok but not fantastic. Slightly understaffed in food service created lines and waiting.
This was our first time staying at Excellence Playa Mujeres; we will absolutely return! Great service! Friendly and helpful staff!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing!

Posted Jul 27, 2015
Couldn't of asked for a better honeymoon! amazing resort!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Extremely nice hotel.

Posted Jul 27, 2015
Nice hotel, lots of restaurants and pools. Loved the lazy river. Beach was fantastic. Only slight drawback is the bed was a little hard.
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise for couples

Posted Jul 27, 2015
Beautiful grounds, even though sold out - not over crowded. Food good for AI. Loved it
5 out of 5
Recommended
for Couples
by A verified traveler from los angeles, ca

The best all inclusive resort

Posted Jul 27, 2015
Pros: Everything, especially the service and the food.
Cons: The theatre performers were a bit sloppy.
Location: This part of Mexico is secluded and very safe. No need to leave the resort unless you want to take a ferry to the island.
Food, service, spa, the room, drinks, pools, beach, and the view were all excellent!
5 out of 5
Recommended
for Everyone
by A verified traveler from Z

We had the pool view, it was beautiful.

Posted Jul 26, 2015
My boyfriend and I went for our babymoon. It was absolutely amazing. Our suite was huge, the staff was so welcoming and attentive. We came back one late afternoon from our excursion and they had rose petals with a baby made out of towels and a cake with a baby on it for our babymoon. They also gave us Apple bubbly (non alcoholic of course)
5 out of 5
Recommended
for Couples
by A verified traveler

非常に素晴らしい

Posted Jul 25, 2015
Pros: 全て
設備、内装、レストラン、プール、スタッフのサービスが全て行き届いていて快適なホテルライフでした。 賑やかなカンクンホテルゾーンから閑静な落ち着いたリゾート感があります。 また、行きたいです。
4 out of 5
Recommended
for Couples
by A verified traveler from The Woodlands TX

amazing resort with top of the line service

Posted Jul 25, 2015
Pros: pools, rooms, service
Cons: Food. Food. Food. The worst food was from the room service. the restaurants also had below par food items. Dont order room service if possible
Location: Isla Mujeres is a top destination. # 1 Beach in Mexico
5+ amenities, amazing pools and rooms with not so amazing food.
5 out of 5
Recommended
for Everyone
by A verified traveler from Berwyn, IL

Pure Excellence

Posted Jul 24, 2015
All I can say it that you need to book your trip for a minimum of seven nights to really enjoy it trust me when I say YOU will not want to go home after you have experienced what this resort offers. This place is ONE of a Kind the name says it all Excellence Playa Mujeres Adults Only do as much as you want or as little. Great Spa, Great Food, Great service, Great Staff, Premium Drink Selection Alcohol or Non Drinks of the Day. Beautifull Location I recommend taking a private shuttle or private car transportation from the Airport to the Hotel and back to the Airport. Go experience it for your self I know I will be back.
5 out of 5
Recommended
for Couples
by A verified traveler from St. louis

Excellent adult only resort

Posted Jul 22, 2015
Pros: Everything
Location: It's far from the airport but that adds to the exclusiveness. Have to travel to all excursions but travel arrangements are easy to schedule.
The resort and staff are perfect. They all go out of their way to serve your every need. It was our second time at the Excelkence Playa and we will use them wherever they have a resort.