Ratings based on 2,381 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Resort.

Posted Oct 17, 2014
Very enjoyable and will visit again . Great food and drinks, and activities.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Vacation of a lifetime!

Posted Oct 15, 2014
Activity staff made the vacation even more memorable, especially Veronica. Food was amazing, drinks were plentiful. Only drawback, we had a swim up room on the first floor. You heard room service carts rolling by at all hours as well as people who were quiet loud when they walked by.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
From the moment we arrived for honeymoon vacation, excellence resort exceeded our expectation and was happy to help with our every need and desire. The entire staff from check in to check out and everyone in between went above and beyond. Everyone was friendly, courteous, kind, and a pleasure to be around. We will definitely be returning and visit other excellence resorts as well. Thank you so much for a memorable honeymoon vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Experience

Posted Oct 15, 2014
Cons: More authentic Mexican food available, as at the breakfast buffet or a ala carte station during the day. Not enough spots to grab a quick snack.
Location: Was there for business so not enough time to check out nearby activities.
First time at an all inclusive resort. Really enjoyed it. Was worth upgrading to the Excellance Club, loved the beds on the club beach. Every staff person I encountered was very friendly and offered great service. Food was good, best meal at the French restaurant. Rooms were very comfortable and attractive. Would definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Excellence at it's finest.

Posted Oct 15, 2014
Staff very nice, beautiful pools and beach. We will return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Spotlessly clean on the beach, great service

Posted Oct 14, 2014
First time in Cancun, first all inclusive. We will be back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Best All-Inclusive Resort in the Caribbean!

Posted Oct 14, 2014
Pros: Everything!
Cons: Like most Caribbean resorts, they require men to wear long pants for dinner in all their indoor restaurants. This is a ridiculous rule.
This was the second visit to Excellence Playa Mujeres in Mexico for my wife and I. We had been here 5 years ago, and we were thrilled to discover that it was still as fantastic as we had remembered. We have stayed at 4 and 5 star resorts throughout the Caribbean area, including the mighty Atlantis, and none of them can compare to the overall quality and value for money of Excellence Playa Mujeres. First, it is totally all-inclusive. There are no ridiculous extra charges for things like premium liquors, which we've experienced at other so-called all-inclusive resorts. You can literally lock your wallet in the room safe and forget about money. The rooms are clean and luxurious, with a huge balcony that includes a comfy outdoor bed. The grounds are spotless, with more pools than any resort I've ever seen, and a beautiful white sand beach. There are rolled up towels placed on every lounger every morning, with bins of additional towels located throughout the property, which are replenished all day. No need to sign out and then return towels to the "towel police". There are 10 restaurants, with no reservations required at any of them, and with the exception of their Tapas restaurant, the food is very good. And they also have 24 hour room service. But what really sets this place apart are the people. The staff is friendlier and more helpful than any we've ever encountered. They truly make you feel as welcome as a personal guest in their home. You'll love this place!
5 out of 5
Recommended
for Couples
by A verified traveler from Atlanta

Beautiful hotel, amazing food, total luxury.

Posted Oct 13, 2014
Pros: The setting, the room, the staff, the service, the food.
Cons: The concierge on the night we spoke with him.
Location: The location was fine but there wasn't anything to do nearby.
We loved staying at Excellence Playa Mujeres. The resort itself was breathtaking. We were greeted with ice cold champagne and a warm towel for our faces and hands. The grounds were amazing. We loved our room. It was a corner room with a large terrace, 3 bed couches and a plunge pool. The food was really incredible. Every single meal was delicious. We shied away from the buffet until the end for some reason but it was absolutely amazing! The beach wasn't the nicest in terms of the ocean and we had a lot of seaweed which made getting in and out of the ocean quite an experience. The service was fantastic. Everyone was so kind and friendly and accommodating. Delicious frozen skinny margaritas and lots of bubbly. Only negative was the concierge we had on the night of my husband's birthday. We tried to a recommendation for something off the resort and he was completely unhelpful and led us on an unsuccessful and costly goose chase into Cancun. And the hotel smelled fantastic. It didn't smell overpowering or like a fake, chemical smell. It smelled like something tropical and soft.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Unbeatable quality and value

Posted Oct 13, 2014
Pros: Everything, this place is truly amazing
Cons: Water was sometimes a bit murky, but not the hotel's fault
Location: The location is so good that there was no reason for us to leave the premises
Food is great, plenty of variety, and the staff are very friendly and attentive. We will be back, having been here, it's very hard to want to go anywhere else.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

The entire place was exceptionally clean.

Posted Oct 13, 2014
Pros: Great food and excellent service.
I was not able to use the gym due to a chemicals smell. I suspect whatever they use to clean the room.