Ratings based on 2,246 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 21, 2014
Rooms are hot. Ok place but the atmosphere is not a FUN place. It is for older couples who read a lot
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Great Hotel!! A must visit

Posted Jul 21, 2014
The Excellence is a must stay with an overwhelming amount of activities and food for your stay. The staff works for your enjoyment and they are attentive to your request.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Birthday

Posted Jul 20, 2014
Great food , Great staff always willing to make you happy .
5 out of 5
Recommended
for Couples
by A verified traveler from Hungerford, England

Great Honeymoon

Posted Jul 20, 2014
Pros: Choice, service and friendliness of team members
Cons: Nothing
Location: Stayed on resort, but the beach and water sports were great
Fantastic resort hotel, went fro honeymoon, wow, looked after like royalty, nothing was too much trouble, the selection of food, bars that were all inclusive were incredible. If you visit you must try the spa with the aqua spa experience
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Excellence is Excellent

Posted Jul 20, 2014
The beach is minimal compared to some of the other resorts, but the pools and privacy of the area more than make up for it. Hotel is top notch with great food and great service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin Tx

Posted Jul 20, 2014
Incrediable! Wonderful all inclusive. Cannot wait to go back!
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Paradise

Posted Jul 19, 2014
Best customer service! Been to many resorts but these Mexican people value their jobs and are happy to serve you everyday!
5 out of 5
Recommended
for Everyone
by A verified traveler from KS

Amazing Resort

Posted Jul 19, 2014
This resort was better than we could have hoped. Its the Perfect place for those looking to relax and not worry about a thing. Beautiful beaches and pools, great food and drinks, wonderful room, service and amenities and terrific staff. Highly recommend!
5 out of 5
Recommended
for Couples
by A verified traveler

Bar none, best hotel we've stayed at so far!

Posted Jul 17, 2014
Pros: Service, cleanliness, security.
Cons: To play louder music by the main outdoor pool. However, I realize this is a personal preference as some may like it the way it is.
Location: Everything you would want is available on site. Truly an "all-inclusive" resort.
My wife and I celebrated our First Year Wedding Anniversary at Excellence Playa Mujeres. I have to say, everything about this hotel is PERFECT. Service is unmatched. Our Junior Suite was cleaned 2-3 times per day! The amenities are amazing (i.e. modern design to our room, indoor jet tub spa, elegant queen sized bed in the sizeable patio balcony, spread out unit as opposed to being stacked up like a Vegas hotel). Every night they have live music outdoors with bars perfectly situated throughout the resort. At all times we felt secure on the premises, with several staff spread out throughout the entire lot. Restaurants are abundant and offer delicious breakfast, lunch, and dinner. Activities and shows on site are free and comparable to Hollywood style theater shows. This place is indeed classy--we will definitely be revisiting in the the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Lovely, lovely honeymoon...

Posted Jul 17, 2014
Excellent service! Food was delicious and there are so many varieties of restaurants. Bars everywhere with drinks that taste like vacation. Beach - excellent. Service on the beach is faster than many resorts we have been too. The pool is beyond description. And the lazy river puts this place a notch above the rest :) Mini bar in room fully stocked - also full bar in room. Every room has a balcony hot tub and a bed perfect for afternoon naps. Room service was fast, hot, and delicious. If I had to pick one negative thing - I would say the mattress was firm. But this is only a problem if you like a soft mattress. Within a few nights I couldn't tell the difference. (I did hear some rooms have pillow top mattresses.) The staff was wonderful leaving special treats and decorations throughout the week. Rose petals and bubble baths and champagne... There is no reason you shouldn't book a stay at this wonderful resort! We will be back.