Ratings based on 2,815 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Rochester
Best Hotel EVERPosted May 29, 2015
Pros: What did we not like about this hotel?! We stayed for 10 nights and took part in different onsite activities every single day. All inclusive is fab!
Location: Dolphinaris is a must to swim with dolphins and then enjoy Wet n Wild Xplor for those looking for adventure
My husband and I booked this hotel for our honeymoon and it was totally out of this world! One of the best hotels I have ever visited for sure. The location, facilities and general attitude of all team members is outstanding. Nothing is too much trouble and you're treated like absolute royalty every single day.
for Everyoneby A verified travelerfrom pittsburgh
the best all-inclusive ever!!!!Posted May 28, 2015
Cons: nothing, everything perfect
the best all-inclusive ever!!! staff were excellent and hard working. the cleanliness of all facilities were excellent!
for Couplesby A verified travelerfrom NE
Perfect meaning of the word "vacation"!Posted May 27, 2015
Pros: Environment, friendliness and courtesy of ALL staff, cuisine, accommodations, atmosphere, the fact that there were NO bugs, not even mosquitoes....
Cons: Can't think of a thing....
Location: We did not leave the resort. We were there to relax and de-stress....... Had no desire to leave the resort...
Excellence was everything and more than we ever could have hoped for or imagined the resort to be! It is the perfect place to go and relax, refresh, renew, de-stress, and celebrate the "gift" of life! We enjoyed every minute of pampering, courteous staff, delicious cuisine, incredible accommodations, and exquisite environment of Excellence! We do plan on returning to Cancun one day, and will not look at any other resort. Excellence IS incredible! Why look any further?!!
for Everyoneby A verified travelerfrom Central Texas
Wonderful water, staff and facilities!Posted May 27, 2015
Pros: Pros: Clean, stylish, quiet location, beautiful beach and grounds, service is outstanding. Raquel & Manuel at the beach took great care of us!
Cons: We were very late for our check in due to weather travel delays - seemed like staff had to wait late for us & we were rushed instead of pampered then.
Location: Enjoyed a great excursion to Isla Contoy - close to the marina. Beach is un-crowded & away from the craziness of Cancun. Low key resort for chilling
We stayed in an Excellence Club Ocean Front room. It was very well maintained and appointed - and exceptionally clean! The view was wonderful - we enjoyed the balcony on this room more than any other we have had - the lounging bed and decent sized table and chairs made using the balcony a pleasure. The food was better here than in any other all-inclusive resort we have stayed in (approx. 18). The staff is very attentive and have great attitudes. The beach was wonderful - soft sand, palm trees, gentle surf and crystal clear waters. There is seaweed off the shore, but plenty of open area to enjoy as well. The grounds were beautiful and the buildings looked like new - nicely styled, too. Staff members remember your name and bend over backwards to make your experience great. Drinks are plentiful and tasty - even the breakfast buffet was the best we've had in this type of environment. Excellence Punta Cana started our interest in this resort collection and we were very pleased with our experience in Playa Mujeres! I highly recommend the Excellence Club level for even more pampering and perks. Where else are you asked if you would like coffee served in your room at the time of your requested wake up call? Premium beverages, great bath products, sweet private Excellence Club lounge with goodies and personal attention, two private pools, private area with concierge on the beach - the list goes on and on. Well worth the difference - but event the regular areas were great
for Couplesby A verified traveler
Excellent ExperiencePosted May 27, 2015
Pros: Cleanliness, food, location, adults only
I love Excellence, and this was my second stay. Everything was clean and beautiful. The only drawback was the beds are terribly uncomfortable. Otherwise, I had no other problems.
for Couplesby A verified travelerfrom Orlando, FL
Excellent Anniversary ResortPosted May 27, 2015
Pros: Evertyhing about the hotel was great, the grounds, the pools, staff, restaurants and entertainment.
We stayed for a week for our 25th anniversary and had a fantastic time. We had stayed in the Cancun area twice before, at Le Blanc. That place was really nice but we preferred EPM for the overall experience. The food was superb at every restaurant, our favorite was the Indian, the lamb was really tender, and all the dishes we had were perfectly cooked and very tasty. The service was outstanding, everyone made us feel at home. Gerardo & Alberto at the beach were fantastic and went out of their way to make our stay memorable. When they found out it was our anniversary they made sure the day was extra special, way beyond what we could have expected. Jorge at the Excellence Club pool was really great as well, always really happy to see and greet us. David at the Excellence Club bar was always a friendly sight to see for a pre or post dinner drink. The spa was wonderful, again the people were so friendly. The hydro therapy was so good we went twice. We upgraded our anniversay package to include a couples massage which was so soothing and relaxing. The package also came with dinner on the beach, the food and service was excellent and we purchased a nice package of photos. Aaron, our concierge, also made our trip special and was on hand to answer any question or help in any way. We do not usually go back to the same place more than once, we prefer to try different places. That said, we will definately be going back to EPM at least one more time, if not lots more times.
for Everyoneby A verified travelerfrom albany ny
Hotel service was excellent and well as the layoutPosted May 26, 2015
We had an excellent time. Weather, hotel and service excellent. Food very good. Excellence club well worth the additional cost. Excellent lounge was great. Food people everything
for Couplesby A verified travelerfrom Houston
Amazing! I spent my honeymoon there!Posted May 26, 2015
I have nothing to complain! My honey moon was amazing, everything was perfect and I really like everything in the resort!
for Everyoneby A verified travelerfrom Ney York.
Only one word. . EXCELLENT. . .Posted May 26, 2015
Never returned twice in the same place, there is the fifth time. Just love it.
for Everyoneby A verified traveler
Posted May 25, 2015
We enjoyed every second we were there. The staff was incredible and took such good care of us. Excellence hotel is a must!!