Ratings based on 2,352 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Everything we wanted and more!Posted Sep 29, 2014
Cons: More music by the pool.
Great experience! We would definitely go back! They were very polite, accommodating and eager to make our visit everything we wanted!
for Everyoneby A verified traveler from Las Vegas
27th AnniversaryPosted Sep 28, 2014
From the second we got off the shuttle to the second we got back on, leaving the resort. It was like living in wonderland.
for Everyoneby A verified traveler from Atlanta, Georgia
Beautiful with a few bumpsPosted Sep 28, 2014
Don't do the excellence club to start and make sure when booking an oceanview to include that you actually want to see the email ocean. Apparently that isn't inferred. Also book your massages or romantic dinners as soon as you get there and get a confirmation time to be sure it was booked. I don't say these things to sway you elsewhere but just to make you aware. Other than these few glitches, the resort was clean and beautiful. The staff was courteous and quick to recover on any errors. The food was great and the drinks were awesome. The beach was beautiful and crisp. Overall I would return with the knowledge I have now. Definitely a great all inclusive.
for Everyoneby A verified traveler from Lexington, SC
Beautiful tropical paradisePosted Sep 24, 2014
This all inclusive resort was wonderful. The food was excellent, with a wide variety of restaurants. The staff was very friendly and went the extra mile to make our stay wonderful. Everything was very clean and we'll maintained. The entertainment was great and the grounds were beautiful. There many activities and we received a newsletter each night with the turn down service so we could decide what activities we wanted to participate in. The only downside was the distance to shopping locations. Everything else was perfect.
for Couplesby A verified traveler from CA
Love this all inclusive hotelPosted Sep 23, 2014
Pros: great food, friendly staff, variety of daily activities.
Cons: The wifi is terrible. The connection/signal to the router itself is fine but using the internet is extremely slow.
Location: A lot of water activities such as snorkling, jet skiing, etc.
We went here on our honeymoon and had an amazing time. It was our first time in Mexico so we were a little on edge but the private hotel made you feel safe and secure. The different variety of food was amazing and hotel staff were extremely nice. Wish we could've stayed longer.
for Couplesby A verified traveler from Denver Colorado
Great place, outstanding food and service.Posted Sep 23, 2014
This is the only place to stay in Cancun. Five star dinning, outstanding service and great great amenities. I want to go back now but have to wait a couple of months. If you want to get away from the buffet style of eating and all the drunk young people this is the place to go.
for Couplesby A verified traveler from texas
Fabulous place and peoplePosted Sep 22, 2014
Pros: The people, food, drinks, beautiful landscape and beautiful pools and beach
Cons: Wifi is spotty. They are doing everything to get additional equipment.
Location: We love the resort so much, we don't leave. Isla Mujeres is directly across the ocean. The resort is about 40 minutes from the airport
Not only is this resort beautiful but the people make the experience amazingly! Everyone from the Manager's to the pool guys go above and beyond to give you the best experience! They cater to your every whim no matter which room you are in. The food options are unlimited from a la carte to buffet with your choice of Asian, Mexican, Mediterranean, Italian, steak, tapas, lobster and Indian plus 24 hour room service. If you give this resort a try, you will not be disappointed! We will return!
for Couplesby A verified traveler from nj
It keeps getting betterPosted Sep 22, 2014
Pros: The beauty
Location: There is so much to do in the hotel But also have so many tours etc
This is the 5th time here, and it just keeps getting better The staff will do just about anything for you to enjoy your selfs It's beautiful land well worth it!!!
for Everyoneby A verified traveler from Northern California
Excellent Adult All-Inclusive ResortPosted Sep 21, 2014
Pros: The friendliness of the staff, the cleanliness of the resort itself, and the great food makes this resort impeccable.
Cons: We did have to call on three occasions to get clean towels and washcloths, but when we did they were there within minutes of calling.
Location: The location as far as being on the beach was great. All excursions were a lengthy ride away and downtown was a drive as well.
The resort is very clean and the grounds are gorgeous. The staff was very friendly and there was not one of them that did not greet you with a hello, a smile or how can I help you. Ruben, the manager of the Italian restaurant was so accommodating and his staff Ernesto and Angel were the best waiters. The food was impeccable as well as the service in all of the restaurants we ate at. All of the staff at each went way beyond. We had a spa-room on the lazy river and it was gorgeous and spacious. It would be difficult to say anything negative about the resort and staff and we definitely would go there again.
for Everyoneby A verified traveler from Olympia, WA
Romantic getaway where you feel like royaltyPosted Sep 21, 2014
Pros: The people are the best thing but other than that the resort is kept immaculate, all modern conveniences and attention to details.
Cons: Although the food was okay it didn't hold up to everything else about this place. The French restaurant is the best.
Location: The location is very private and pretty quiet, great security. Make sure you take the ferry to Isla Muejres and rent a golf cart to tour the island.
I have never felt so spoiled in my whole life! We just got back yesterday from a 2 week stay at Excellence Cancun, one of the nicest resorts ever. It was our 10th anniversary and we didn't tell them until they asked at check-in, they still gave us the full treatment. The staff is amazing! We have never met a more accommodating group of people. From the moment you arrive you are met with a wet cloth and champagne and the spoiling doesn't stop until you leave the resort. Although you never have to leave because everything is there; restaurants, bars, shops and entertainment, we did and of course the staff helped us with that also, no charge from them. When this place says "all inclusive" they mean it, there were no hidden charges. The only thing that we ever saw that cost extra was the special wines you could order with dinner. The lazy rivers throughout the resort is wonderful...my husband upgraded our room to one right on one of the "river" pools and it was wonderful. There are sun loungers all over the resort, some on the ledges in the pools, some under your own beach grass umbrella and of course on the beach. They also have hammocks over the pool and cabanas with actual beds. You will never have to fight to find a place to relax and enjoy sun or shade. The mini bar in your room is stocked 2 times a day and special requests are handled with pleasure. Our room was beautiful, the bed was comfortable and our patio was equipped with table, chairs, loungers and bed. Wonderful!!