Ratings based on 2,601 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, MN

2nd trip here. Got married at this resort!!

Posted Jan 30, 2015
Pros: Attention to details (someone is always manicuring the grounds, scrubbing the floors, etc), the staff remembers you and interacts with you, location
Cons: more sushi choices at the Spice restaurant.
Location: just north of Cancun. Lots of boat excursions, snorkeling at Isla Mujeres, jet ski rentals at the resort, a golf course near by as well.
This was our second trip here. This time, we got married at this resort. What I love: people remember us from last year, the attention to detail is seen in everything they do, they treat you like a celebrity, the location is easy to get to yet secluded, there is something for everyone! Shout out to Cesar again in the martini bar. He is beyond amazing at not only making great espresso martinis, but also makes you feel special by remembering you, what you like to drink, and does it all in the blink of an eye. He is exactly what makes this resort special. Also other staff remembered us from last year and they make you feel special. There are plenty of places to be by yourself (rooftop terrace in our room, pools further away from the beach) and so many places to be right in the action and meet lots of interesting people (the main pool, the cafe cafe outdoor bar, and the martini lounge at night.) If something isn't to your liking, they will do everything they can to make it right. We got married in the stone gazebo (we orig were going to get married right on the beach, but the wind was really strong that day) and it was nothing short of perfect. I was escorted from my room right to the gazebo and didn't have to worry about anything. Daniel the wedding manager is a sweet man and took care of everything so seamlessly. Our reception was on the Spice restaurant outdoor terrace. It was beyond amazing... private waitstaff and the wind in your hair!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom edgewater, nj

Excellent!!

Posted Jan 27, 2015
Great food, great service and great staff! The ultimate all inclusive
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Beautiful resort, excellent service, amazing food!

Posted Jan 26, 2015
Pros: We really enjoyed the food at every restaurant (especially the wood oven pizza by the pool)! The service was also really really great.
Cons: It can get loud in the common areas at night. I would probably try to get a room with an ocean view or further away from the main lobby next time.
Location: This resort is quiet far away from many of the excursions you may want to do in Riviera Maya (other than right in Cancun/Hotel Zone).
We spent our honeymoon at the Excellence Playa Mujeres resort and absolutely loved it! We decided to book a Two Story Rooftop Terrace Room with a spa view. The room was clean, mini-bar was always fully stocked and we really enjoyed spending time on our lovely balcony and rooftop. The restaurants were all very very good and the service was excellent!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Amazing!

Posted Jan 26, 2015
I really enjoyed this resort! The staff was amazing Hugo and Martha from the bar by the pool were so fantastic! The pool bar tender was incredible as well! The pizza by the pool was wicked! My favourite restaurant was the Indian Basmati! Rooms were beautiful, entertainment was great, some many places to relax! Oh and the spa was awesome!
4 out of 5
Recommended
for Everyone
by A verified traveler

attentive service, good dining

Posted Jan 25, 2015
상당히 만족스러운 호텔임. 글래스와인 종류가 적은 점은 아쉬움 직원들이 계속 서비스를 제공하려는 적극적인 자세를 보여줌
5 out of 5
Recommended
for Couples
by A verified traveler

Wonderful Escape

Posted Jan 25, 2015
Pros: Plenty of sun umbrellas and shady spots near ocean and pools, great exercise room and sturdy treadmills
Cons: Stronger wi-fi
Great location, beautiful grounds and very clean, excellent service
5 out of 5
Recommended
for Couples
by A verified traveler

A wonderful Relaxing Vacation

Posted Jan 25, 2015
Pros: Everything
Cons: Keep doing what you are doing
Location: My husband goes scuba diving each year nearby. Otherwise we have no reason to leave the resort
This was our fifth time at Excellence. As usual. It was wonderful. Staff, hotel, amenities were excellent! we spend our time at Excellence every January relaxing and reading near the pool and Beach.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Iowa

Love the Excellence!

Posted Jan 25, 2015
Pros: Seafood grilled on the beach for lunch! Mahi-mahi, calamari, mussels. Incredible! Random soft serve ice cream machine near our room. Can't be beat!
We love the Excellence resorts! We have stayed twice at the Excellence Punta Cana, and decided to try the Excellence Playa Mujeres. The resort exceeded our expectations. We have never had a bad experience with Excellence resorts, and will return again! As we planned our trip, we considered many places. When comparing resorts, there are really few that compare. We love the number of restaurant choices, and the food is always great! Our goal was sun, relaxation, and catching up with family and friends. The perfect place for that! The staff were so friendly, and always willing to help make our experience enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Our fourth visit to this resort

Posted Jan 24, 2015
We have been to the resort for the past four years. Obviously, we love it here. Everything from the staff, food, and rooms are amazing!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Las Vegas

Paradise

Posted Jan 24, 2015
Pros: Pool, Beach, Jaccuzi in the suite, and the beautiful interior designs.
Cons: The staff's English, there are 3 times they told us to get some else to help after they didn't understand us, but nobody ever came back
Location: Iron man looks cool.
I didn't expect the exact resort will be as beautiful as it shows on the website, but it does win my heart at the first moment. The whole environment is spacious, peaceful, modern, and stunning beautiful. The service is good, but unfortunately most of the staff speak little English. We couldn't get the assistance we need due to the language barrier. Will come back every January. It's luxury and relaxing. Great memories to spend the time here.