Ratings based on 2,803 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
We enjoyed every second we were there. The staff was incredible and took such good care of us. Excellence hotel is a must!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible

Posted May 25, 2015
Absolute paradise, could barely fault it at all. Food is brilliant, the staff are all lovely, huge pool and lazy river but with the choice of the beach literally a stones throw away from you. Incredible place and difficult to think of somewhere that could match it in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Great place, would highly recommend, great staff and facilities, food was good also
5 out of 5
Recommended
for Couples
by A verified travelerfrom Boston

Once again, a great experience.

Posted May 24, 2015
Pros: Service. Cleanliness. Fresh produce at the breakfast and lunch buffets.
Cons: 1. WiFi, 2. Early evening entertainment.
This is our sixth time at this resort, the third at the Excellence club. The facility is clean and well maintained. The grounds are pristine. Excellent service at all levels. Special mention to Eduardo and David at the Excellence Club pool. Overall, all staff was very responsive. The WiFi needs to improve. The early evening entertainment is not varied / contemporary enough for the predominately USA guests. Some restaurants are better than others: Chez Isabelle (Sea Bass was outstanding) and Spice (sushi) are the best. The rib eye was tough at Barcelona. And at Toscana, the Pesce Livornesa was not tender. The flavors were good, but it was not edible.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom south jersey

Perfect honeymoon !

Posted May 23, 2015
This place was amazing. Felt let a king and a queen from the second we walked in. The grounds of the resort, beach, pool, hallways, rooms and everything was spotless! I didn't see a single bug or piece of trashy anywhere. The restaurants were really good too. The buffet was opened for breakfast and lunch. A few restaurants were open for lunch, and all were open for dinner. Each night one closes so watch out for that. Nonetheless I'm pretty hard to place and the only thing my husband and I could find to complain about were that the large bases in the hallways weren't centerized (haha). I definitely recommend this place. We'll be back next year for our anniversary!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wesley Chapel, FL

As the Resorts are named - Excellent!

Posted May 23, 2015
Pros: The staff including Luis in Flavor Market, and Daniel a porter, and Virgilio a pool waiter
Cons: have more king rooms to accommodate the requests, and to allow reservations to the Spice restaurant hibachi grills.
This was our 4th time going to an Excellence resort (2 times here and 2 to Riviera Maya) and as always we received excellent service and accommodations. Initially when we arrived we were given a room with 2 doubles. I had requested a king when booking but none were available but they moved us the next day to a king bed. We had great service from all of the staff, especially Virgilio who provided super wait service by the pool. The food was good, not 5 star restaurant but for all-inclusive it was fine. Drinks can all be top shelf if you ask and if you tip a small tip the bartenders will all remember you and give you even better service. All in All our trip was excellent which is why we continue to go to Excellence resorts!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Springdale, AR

4th Trip to Excellence Playa Mujeres

Posted May 23, 2015
Pros: Staff, rooms, pools, restaurants, bars, staff
Cons: Let us stay there every day!
Location: Gated, secure, very little noise from outside the complex. Things to do nearby? We never left the resort!
What can I say that hasn't already been said? EPM is like paradise, which is why we've been there 4 times. The staff really does make the hotel what it is. They cannot do enough for you, whether you tip or not. Please do tip them, however. These people work their butts off.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Catered to every minute

Posted May 22, 2015
Pros: Beach, pools, entertainment, food, drinks. Everything was excellent.
Cons: Room maintenance, it wasn't bad, just cups and glasses weren't replaced daily. Not a big problem, just a little inconvenience.
Location: We never left resort, you can do parasailing, jet skis, fishing and several other activities from resort.
This is probably one of the best all-inclusives we have stayed at. Everyone was extremely friendly and outgoing. Every restaurant we attended was excellent and the hostess and wait staff were amazing. I would love to name everyone who made an impression on us, however there were so many it would take way too long. The beach was very clean and there were a lot of chairs, but very little shade. The pools were less crowded and had a lot more shaded area. There were several waiters walking around to get your drinks. You will be totally spoiled!
5 out of 5
Recommended
for Everyone
by A verified traveler

Such a 'Excellence' service.

Posted May 22, 2015
Over all such pleasant service. Private beach and security. Food wasn't 3 star quality but still good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted May 21, 2015
Great staff and facilities. Wonderful restaurants.