Ratings based on 1,890 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Dayton, OH
Great service with beautiful blue ocean views.Posted Jul 27, 2014
We stayed 7/19-7/26 with our adult daughter and some close friends. This was our second visit. Good dining choices and generously poured drinks. Claudio is the best waiter at the upper pool - so gracious! Rooms need updating but are ok. Lots of entertainment on the grounds. Highly recommend!
for Everyoneby A verified traveler from MN
Wonderful HotelPosted Jul 24, 2014
Pros: Love this hotel!
This was our 2nd stay and we loved it as much this time as we did last time. The rooms are clean and the views (especially the ocean view rooms)are AMAZING! The food is really good and the staff is so friendly. The shows at night are fun to watch. The ocean in this part of Cancun is the clearest I have ever seen. I would highly recommend this! The pools are fabulous.
for Everyoneby A verified traveler from Gurnee, IL
Amazing, FAC far exceeded our expectations!Posted Jul 23, 2014
Pros: Customer service, grounds are gorgeous and well kept, and the food is AMAZING! Very family oriented and offer kids club for those with young children.
Cons: Evening entertainment/music is great, but ends too early, should end at least at midnight.
We recently returned from our vacation, and the one word that described our time at the Fiesta Americana Condesa was “paradise”! While this was our 8th time in Cancun, it was our first time at the Condesa, and it will not be our last. In a nutshell, the resort is extremely clean, the grounds are spacious but not extremely large where you need golf carts to get around, they offer a variety of restaurants (from the buffet to Tapas, Italian, and Mexican cuisine, and you don’t need reservations to any of them. They also set up al fresco dining with white cloth seating poolside. Their snack bars, cafés, cevicheria (fresh seafood items and an absolute gem), and poolside BBQing during the day accommodates the palette to all age groups. These areas as well as their pools are beautifully maintained on a daily basis. The beach is extremely clean (no seaweed) and not crowded at all considering (we went during high season), but what makes this resort go from a nice/great resort to a magical paradise is definitely its staff and quality of food! Their customer service is top notch, everyone goes above and beyond to make sure that your stay is not only relaxing but extremely enjoyable! Needless to say I would recommend this resort to anyone looking to be pampered. I know we are already counting the days until we go back to Fiesta American Condesa to celebrate and renew our vows for our 25th wedding anniversary!
for Familiesby A verified traveler from Colorado
Amazing VacationPosted Jul 23, 2014
Pros: The SERVICE! The hotel personnel should be commended for a job extremely well done!
Cons: Overall condition of the rooms could use some TLC. Housekeepers did a fine job, but the rooms needed some paint, or a new lamp shade, etc.
Location: It was mid-July during our stay and extremely hot and humid. We did tour Xel Ha and the snorkeling was amazing. A trip worth taking.
We had a family reunion of 16 people, 8 adults and 8 children ages 4-15. A memorable and wonderful vacation was had by all. The service we received was truly amazing the hotel staff was gracious, prompt, polite and attentive--5 star! The restaurants, the variety of foods, the freshness and presentation was excellent, better than most high end restaurants. The bar service was also excellent. The pool and beach were well maintained and kept clean and picked-up even though so many guests really made it a challenge for the staff to constantly be cleaning and picking things up. The rooms were nice and comfortable and the housekeeper did an awesome job leaving fresh towels, bottled water and chocolates. Some days they made animals out of towels or decorated a table top with handmade rice flowers. What a nice touch. The rooms themselves could use a little TLC, but when compared to the great service, food and activities it wasn't much of a detraction for us. We heartily recommend this hotel to anyone. We can't wait to return!
for Everyoneby A verified traveler from Pismo Beach, Ca
Worth every penny!Posted Jul 22, 2014
Pros: The Staff, Antonio, Efraim, Pedro and Luis were all fantastic! You can tell they really take pride in their jobs and the hotel was very clean.
Cons: Too many dress codes for vacation dining. Just wanted to eat an not worry about getting dressed up. Getting change for smaller bills also.
Location: 20 mins on the bus to downtown Cancun. Location was great! Beautiful beach!
Booked here based on other reviews I had read. I knew that getting an all inclusive meant not that great of quality and this place exceeded all my expectations. I went with my two daughters and we all decided that this was a great trip. All three of us girls, 43, 20 and 12 all had so much fun! We never felt unsafe and would love to go back soon!
for Everyoneby A verified traveler from Km
The Best Hotel in CancanPosted Jul 22, 2014
Super! We love this Hotel. They go extra mile to give you what you want. Their service is incredible. Super clean Hotel, beautiful, delicious food. The Best beach area. Excellent customer service. Great experience and it was fun place for my family. Thank you for make me and my family happy.
for Everyoneby A verified traveler
Nice resort. Close to CancunPosted Jul 21, 2014
Pros: Food was good. Beach and water are some of the best I've ever stayed at.
Cons: Rooms are dated. Saving pool or beach chairs and palappa's is just dumb. I noticed chairs people would never use all day long but they had towels.
Location: Great location. Take a quick bus ride to do anything you want. I love the location
Had a great time at Fiesta Americana Condessa. Rooms are a little dated and its hard to find shade at all around the pool or beach unless you get up before 6:00 and put a towel on a seat. Other than that, great place to stay.
for Everyoneby A verified traveler
Very nice hotel. The staff was very nice.Posted Jul 21, 2014
We had a great time. The staff was very helpfull.
for Everyoneby A verified traveler
Posted Jul 20, 2014
Pros: A/c room with fan, lots of space, and room service
Cons: Room with some carpet. More comfortable beds...a little to stiff.
Location: Cancun was amazing, beach just a few steps from hotel. Malls and plenty of places to visit and eat at.
Cancun was amazing. White sand beaches and clear blue waters. All you can eat buffets and restaurants. Malls and a lot of activities to do and experience
for Familiesby A verified traveler from Atlanta
Very nice once they got it right...Posted Jul 20, 2014
Pros: Once we got the room we booked, the ocean front view was amazing! We appreciated all the staffs attentiveness throughout the resort.
Cons: Some of The food at the Tapas snack bar. Stronger ceiling fans in some of the open restaurants would make your dinner experience go from good to great
Location: There is a huge mall a few minutes away. There was also some restaurants, shops and excursion places nearby as well.
Once they got my room right in the beginning, all went very well. Almost all staff would go out of their way to ensure you and your party were ok or if you needed anything, including a drink! Food was good in all the main restaurants.