Ratings based on 2,013 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

25th anniversary !!

Posted Oct 21, 2014
Pros: staff were very friendly
Location: city market, Tulum, XelHa, senor frog, cocobongo, sailboat cruise... If you are bored it is your falt.
Stayed at FAC on honeymoon 25 years ago, building shows some wear if you look close but overall nice hotel. They staff made it wonderful they could not do enough to make us happy. The towel swans and rose petals on bed were a complete surprise. Bar and restaurant staff kept glasses full and very accomodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
I love all the staff they are very friendly. room service are the best.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Great staff, beautiful views

Posted Oct 20, 2014
Pros: Fish tacos are DELICIOUS. Bartenders have great "special" drinks. Resort is clean and rooms are comfortable.
Cons: The service in the restaurants is sometimes slow, but that's ok as it gives you time to relax and chat with whoever you're eating with.
Location: Take the ferry to Isla Mujeres for $19 USD round trip...Take the bus practically anywhere for $1 USD.
This was our third trip to Fiesta Americana Condesa Cancun and I'm pretty sure it won't be our last. The views are amazing and the staff is incredible.
5 out of 5
Recommended
for Everyone
by A verified traveler from ELP

Excellent service and food

Posted Oct 18, 2014
The service was exceptional, there was always somebody around to help you, the food and drinks were really good
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Excellent service

Posted Oct 18, 2014
awesome experience staying at this hotel. Food was great. Service was excellent. Great ocean view, clean rooms, the Rosato was my favorite restaurant food was delicious. Ten minute bus drive to downtown. Shows in the lobby area were entertaining. Awesome all inclusive hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

nice close to the beach excellent service

Posted Oct 17, 2014
excellent location excellent location excellent excellent service
4 out of 5
Recommended
for Everyone
by A verified traveler from Wa

Staff was amazing!

Posted Oct 15, 2014
Nice smaller resort, close to wide open beach. Clean and service was excellent. We had some rain and bad weather so the beach was covered in seaweed. Rooms you have to request coffee maker and sundries if you need them. Food at restaurants was sometimes cold. Service was very friendly and always able to help or offer help. Drinks were good if you requested Don Julio and absolute. Sushi and ceviche bar were really yummy! Carlos at the lobby bar was great! Always had a new drink ready for us. Elgio at the Ceviche bar was funny and always smiling. There were many others that made our stay a good one. Hopefully the little things can be fixed and we will be back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco ca

Great hotel great location close to beach

Posted Oct 15, 2014
Went with my husband for our honey moon first time in Cancun. We really like the hospitality from all the workers at the hotel. The food was delicious the servers very nice. Options of restaurants good liked the one where you can have a candlelit romantic dinner indoors. Went 2 nights for dinner our server was the same guy (Jaime) very great service that we received from him. Will recommend place to friends and family and will plan to go back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth

Absolutely wonderful

Posted Oct 14, 2014
I highly recommend this resort! The hotel was so clean and the staff was beyond helpful. Hercules, our poolside waiter, made our days relaxing poolside memorable! Treated us like royalty! The spa was well worth the cost..ask for Sandy! If I was going back to Cancun I'd stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from arkansas

Amazing service. They go above and beyond.

Posted Oct 14, 2014
Pros: Beautiful grounds, pool. And beach
Location: Not close to shopping but right across the street from water sports and jungle tours
They go above and beyond to make sure your stay is special and relaxing.