Ratings based on 1,945 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens NY

Great experience

Posted Aug 30, 2014
All staff are friendly and helpful. Recommend family with baby or small kids because we are. all inclusive is good deal too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cerritos Ca

Nice place and staffs very friendly

Posted Aug 29, 2014
We spent 5 days and 4 nights in this hotel, and I'm telling you, the place is amazing. The beach is spectacular. Waiters, spa team and everyone is very friendly and helpful. Great customer service!! I guarantee you whether spending time with your family, couple and lovebirds, this place is spectacular. The food is great, room is pretty clean and Cancun is a safe place. I also recommend ask about the activities at the hotel, package like Explor, Xcaret. Don't be lure by salesperson in the airport, total waste of time. Joy can get a good deal here at the hotel! Enjoy and love it!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice entartaiment

Posted Aug 24, 2014
Shows excellent,nice hotel with friendly stuff,food so so
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

I can't wait to go back...

Posted Aug 24, 2014
Awesome.. Love it,love it,love it.. Great food.. Great drinks.. Great service.. Love the Bali bed and massages.. I'm saving for next trip already..
4 out of 5
Recommended
for Everyone
by A verified traveler from Lansing

Great Staff aiming to please

Posted Aug 23, 2014
Pros: Food, Staff effort and helpfulness. Architecture.
Cons: Facility could use some updating, and would be nice to have atm machine or ability to exchange currency on site.
Location: Beautiful views, easy access to tours and town by bus or taxi. Plenty of shopping and entertainment on site and nearby
Great vacation experience. The facilities are a little dated at this time, but the Staff went overboard in trying to make our stay as comfortable and pleasing as possible. Food was wonderful and well presented. Staff was greatly helpful and very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from O.C, California

Comfortable hotel right on the beach.

Posted Aug 23, 2014
Pros: I enjoyed the close proximity to the beach most of all.
Cons: Better filtration for the Pools (especially the pool bar side) and the Lobby bar is in serious need of air conditioning!
Location: The hotel is centrally located and across from the Marina so activities are easy to book. $1bus rides into town for shopping were safe, easy and fast!
The Fiesta Americana Condesa hotel has very nice amenities (spa, gym, computer room...etc) and the rooms are clean and comfortable. I upgraded from 2 regular booked rooms overlooking the lagoon (which were adequate for the price), to the family suite overlooking the gorgeous Caribbean sea, in order to keep the entire family in one unit. The suites are spacious and very comfortable. Our housekeeper did an excellent job of keeping the rooms clean and stocked with everything we could possibly need for our stay...and you cant beat the view! The pool and pool bar bartenders were awesome! The buffet food was pretty good and offers a nice variety for breakfast lunch and dinner. The Italian restaurant was excellent. The entire staff at Fiesta American Condesa were very friendly and accommodating from the moment we arrived to the moment we left.We enjoyed our stay very much and would definitely go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from new england

Great vacation!!!

Posted Aug 22, 2014
Awesome vacation!!!! Pros- Staff was awesome, easy check in (and we were a few hrs early!!) rooms were clean, fridge was stocked, they were very accommodating, I would highly recommend!!! Cons- pools close at 8 and you are not allowed on beach at night (no moonlit walks) we were actually kicked off the beach(done as politely as possible) one evening when we attempted an evening stroll. Otherwise stay was awesome. And food was fine not great but not awful.
3 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn

It was cool

Posted Aug 21, 2014
Just came from vacation 8/2014 with my husband and it was very relaxing. The only thing was it wasn't a lot of night life at the club to get many of the guess involved. However, if your looking for a place to relax with good food then this hotel is the place for you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

Exceeded Expectation!

Posted Aug 19, 2014
Pros: The food, the staff and location! Very clean and well kept resort.
Cons: The bed! it was SOOO hard!
Location: Perfect location! right in the hotel zone.
Great Hotel! Great Food! Great Staff! Great Value! Loved our 7 night stay at the Fiesta Americana Condesa. The Fish tacos for lunch, were out of this world! The Staff (chef Rene, Isidro, Both Jose's on the beach, and Jairo Tun) is amazing! I would not hesitate to return to this hotel, and Id recommend it to all my friends and family!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, tn

experiece personifies

Posted Aug 19, 2014
Pros: Food and staff
Cons: actually everything is what you would expect at a vacation place
I have never had a full vacation where I had everything from a very clean hotel, very courteous staff and clean pools and beaches at the same place. But the best thing was the food. Every restaurant was super good and the italian place was worth eating everyday. Great place for families because its a good mix of people of every age.