Ratings based on 1,646 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Charllotte from Maryland
Great all inclusive resortPosted Mar 15, 2014
Pros: The staff, pools, bars, drinks, food and all around service was excellent.
Cons: More variety of beers.
Location: There is a bus you can take downtown if you want to shop or want to go out at night. We also took a day trip to Jungle Maya and Tulum.
We went for spring break and wanted an all inclusive resort without the crazy college students and that is what we got. Very friendly staff, our room got upgraded to ocean view for free, cleaning services came by twice a day, the water was beautiful and we couldn't of had a greater experience. The food at the restaurants was great and there were lots of choices. The Asian themed wasn't our favorite but appetizers were great. Ask for JJ at Kalmia, he was a greater waiter and even helped my boyfriend with some home remedies after he ate a habenero. I would recommend getting out to the pool early if you want a good seat. Most of them were reserved by 9am. The staff was very helpful when it came to planning excursions and going downtown as well.
for Everyoneby Maria from ny,ny
Amazing hotel and amazing beach!Posted Mar 12, 2014
The beach in this hotel is beyond amazing the staff is the best everyone is so helpful the restaurants are good you don't have to make reservations you just wait to be called we never waited more than 20mins the food is amazing it's great for families and couples!
for Everyoneby Q from Seattle, WA
Excellent vacation destination!Posted Mar 11, 2014
Cons: There are cabs and buses available from the hotel to the airport, but no shuttles. The cabs are a bit pricey ($30-40 USD), so a shuttle would be nice.
I went to the Fiesta Americana Condesa with a group of 6 ladies, age 25-30, for a relaxing bachelorette vacation. The location was beautiful, the rooms were comfortable, and the staff was very friendly and considerate. I was skeptical of the all-inclusive package going into it, but now I'm convinced its the only way to go! The food ranged from pretty good to really very delicious, and I was pleasantly surprised by the number places available to grab a snack or a meal (or a drink!) at nearly any time of day. Even as a vegetarian I felt like I had plenty of options! The atmosphere was relaxed and the pools and beaches never felt too crowded or crazy. We also enjoyed the shows put on in the evenings around the pool - we stumbled on circus and fire dancing performances and it was very fun. I couldn't quite figure out a balance between carrying nothing with me to enjoy the benefits of "all-inclusive" to the fullest, or carrying a wallet around with money to tip the excellent staff, but it was a nice problem to have. Everything was pretty much perfect and I could have stayed another month!
for Everyoneby Sue from Wheeling, IL
Fiesta Americana Condesa Cancun was WONDERFUL!Posted Mar 11, 2014
Location: Took a cooking class that was great! Can Cook in Cancun. It rained the day we took the class so didn't miss any pool time!
WONDERFUL resort! WONDERFUL food! WONDERFUL entertainment! WONDERFUL staff! Wish I could go back tomorrow!
for Everyoneby A verified traveler
Very Nice ResortPosted Mar 10, 2014
Pros: Excellent Staff: Jairo, David, Armando, Carlos, Jorge Mauricio, Pedro and Valentin as well as Chef Josue and Chef Carmen. They provided superb service
Cons: WiFi and Sports Bar or even a Dance/Disco Club Spot.
Pros: Excellent Staff, Beach is Just a 5 minute walk from your room, La Cevicheria Is One of the Best Seafood Spot that are around. Cons: WiFi is limited and poor at times, Needs a Late Night Bar and Snack Spot (after 1:00 AM).
for Everyoneby Yessi from North Dakota
Beautiful BeachPosted Mar 9, 2014
Pros: Food was good and I highly recommend the Italian restaurant. Service every where was Amazing with staff being super hardworking and friendly.
Cons: More options for snacks. More options for lounges at night, the lobby bar is very loud and over crowded, need a sports bar.
Location: Cancun Beaches are huge with beautiful white sand no rocks, warm water.Close enough to do whatever you may want, Nightlife, dancing, water activities.
The hotel is stunning to see upon arrival and beautiful througout.The hotel is older but very clean and staff is willing to go out of their way to please you. Staff is over the top hard working, friendly and people pleasing even though too many people do not tip.The Michael Jackson show was awesome but the others were just okay. Was upgraded to ocean view with a balcony upon arrival, highly recommend getting a walk out balcony some rooms do not have balcony. The swimming entertainment are high energy and fun.JJ in the Buffet is over the top AMAZING with Service.Did not try the Asian restaurant but the others were and Room Service was good.Italian restaurant great.Overall good value for the $. Minor complaints:Need a second option for tap beer.Housekeeping was just okay nothing amazing over the top, no towel animals even with good tips but turn down service was GREAT.Stocked fridge is limited.Nightlife at the resort is lacking with only the lobby bar open which was very loud no where to dance, need better sound system for the lobby to spread the music rather than two cranked speakers with the music bouncing off all the surfaces and the two hardworking servers were over worked.People smoked through lobby and at the outdoor shows was annoying.Tapas bar options limited and the food is the same food brought out at the beginning so dried out and not so good after a few hours.Nowhere to watch sports had to go to overpriced mediocre food 10 minute walk down to Champions at Marriot
for Everyoneby A verified traveler
Excellent value for moneyPosted Mar 7, 2014
Pros: The staff and service as well as all inclusive prices
Cons: The hotel is not opulent , but the overall experience is good. The rooms had some slight mildew like smell , when we initially got in
Location: Location is excellent . close to scuba diving center- Aqua world , coco bongo - direct bus away and malls are close by too
The rooms are clean and spacious. Food and service is excellent . very friendly staff. The hotel has a very good beach.
for Everyoneby Bsmith from Michigan
Wonderful!Posted Mar 7, 2014
Pros: This was our first time going to an all inclusive and it was great! All the food and drinks you wanted!
Cons: The beds were a little hard but bearable when you have been in the sun all day! :) Rooms were nice! Food was good but could use some more flavor! :)
Location: We took the bus downtown to shopping and that was fun! We also rented wave runners and that was great! There are lots of choices for activities! :)
We just got back yesterday and we had an absolutely amazing time!! The resort was wonderful as well as the staff! We had a great time every day by the pool with the pool staff! Bingo, games, cooking lessons all fun activities! The beach is also very beautiful and a bar located right on the sand! :) I really cant complain about much! Meals were pretty good and drinks were great! Our family would go there again! The one restaurant requires a collared shirt and no flip flops which was a pain to worry about but the other restaurants are casual!
for Everyoneby Donna from Boston
Good value for moneyPosted Mar 5, 2014
Pros: Food, service, beach, weather was excellent.
Cons: Bathroom was very small with a leak in the floor. More beach and pool umbrellas would prevent the early (6 am!) race to save a beach chair.
Location: The archealogical museum nearby (walking distance) was excellent. Concierge should have brochures or more info available to guests.
Although my husband and I had a great time, we would not take our extended family with grandchildren as there was very little offered to them. Service, food, beach and pool plus perfect weather were terrific! Reasonable price.A shuttle from airport would have been nice inclusion.
for Everyoneby anthony from panama
Nice hotel close to the beachPosted Mar 5, 2014
Pros: Service, the view, the staff, the food
Location: Everything beach, clubs , parks
Everything was perfect but the room needs upgrade i had problems with phone hair dryer and tv