Ratings based on 2,819 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Merced CA

Excellent service

Posted Jul 30, 2015
I don't have one negative thing to say about this hotel. Restaurants were good, location was good but most of all, the service was excellent!
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Amazing food, awesome view and staff, crappy rooms

Posted Jul 30, 2015
The food options were all awesome. Room service, buffet, casual, poolside, and formal. From the rooms, to the pool you have a perfect view of the crystal blue ocean. So awesome. From the pool bar staff, to the formal dining staff at rosato, they all treated you like you were a VIP. The rooms were definitely needing improvement. The bathroom was so small, and the tub was raised significantly higher than the floor making wet exits slightly dangerous. Our room happened to be by the staff room so we had significant noise 24/7. And although I requested a king bed for this anniversary trip we were given a double. Nothing like sleeping in separate beds for your 10 year anniversary! (Actually, that may be your thing.) Entertainment was also lacking for the evening time. And the pool closes early. Still, we had a good trip. The food and chelada, or mojitos were awesome!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
very clean hotel. Room air conditioner worked well but a little bit noisy. Most of the space are open. It was breeze with nice wind and fans on occasion but were no great with humidity. Very good hotel for Family.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Friendly attentive staff. Clean. great food.

Posted Jul 28, 2015
Nothing bad to say about my stay at this resort. Recommend it very highly
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jul 27, 2015
Pros: The staff was excellent! They went above and beyond.
Cons: The bathrooms in the rooms were very small and dated but overall a very nice hotel.
Location: Great location.
The pools were great, the beach was beautiful and the food was good. We had a great time!!
4 out of 5
Recommended
for Everyone
by A verified traveler

1st time in Cancun!

Posted Jul 27, 2015
Pros: Pools.
Cons: How the rooms are categorized.
Location: We didn't do much away from the resort.
This is a great place to stay. The staff helped with anything we needed. The food was very good and a nice verity to choose from.
3 out of 5
by A verified traveler from chicago, il

Posted Jul 26, 2015
Very loud. Can hear neighbors and screaming drunk people every night.
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Great service, close to the beach.

Posted Jul 26, 2015
Pros: It was beautiful and very clean. Great service.
Location: There was many things to do nearby. We took a 5 minute bus ride and were at local shopping.
The service was great, everyone was very helpful and nice. The only thing I was not pleased about is that our room did not have a balcony. I was under the impression it was supposed to.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Hotel

Posted Jul 25, 2015
It was a nice hotel but the beach was not good due to the seaweed problems we could not swim at all.... I wish we knew before we made the reservation... They kept saying it's all of Mexico it was not true we went to other hotels and the beach was so clean people were swimming!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
Loved loved loved the view of the pool from the hotel with the beach background. All employees are super polite and helpful