Ratings based on 2,019 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

great hotel great staff

Posted Oct 28, 2014
Pros: service ,food, location.
Cons: the only thing is that they keep all the wine on the fridge including the red wines they need a wine cellar
every employee is committed to the guest I well go back
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Hotel stay was very peacefull and comfortable.

Posted Oct 28, 2014
Pros: Waiters are always volunteering their help and service with a smile.
Cons: Concierge alfonso...man does not fit in with all the positives this hotel offers. Shot out to concierge Miranda and Marcela they made up for alfonso.
Location: Hotel provides all u need but city itself is very safe and within 15 mins.
We arrived early due to flight and were a bit concerned about available early check in. Yet, staff was great, friendly and they provided us with early check in free if cost and gave us no hastle. We enjoyed five days and had good weather with the exception on one tough rainy day. Hotel made up for it with their variety of live music and performances. Oh and let's not forget the best thing....FOOD! So delicious!
2 out of 5
by A verified traveler

Hotel is ok

Posted Oct 28, 2014
It’s a dated hotel feeling the age. Breakfast and lunch are just ok. Friendly staff. Option of dinner restaurants are good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
This hotel was amazing and we plan on going back again for the next trip.
4 out of 5
Recommended
for Everyone
by A verified traveler

25th anniversary !!

Posted Oct 21, 2014
Pros: staff were very friendly
Location: city market, Tulum, XelHa, senor frog, cocobongo, sailboat cruise... If you are bored it is your falt.
Stayed at FAC on honeymoon 25 years ago, building shows some wear if you look close but overall nice hotel. They staff made it wonderful they could not do enough to make us happy. The towel swans and rose petals on bed were a complete surprise. Bar and restaurant staff kept glasses full and very accomodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
I love all the staff they are very friendly. room service are the best.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Great staff, beautiful views

Posted Oct 20, 2014
Pros: Fish tacos are DELICIOUS. Bartenders have great "special" drinks. Resort is clean and rooms are comfortable.
Cons: The service in the restaurants is sometimes slow, but that's ok as it gives you time to relax and chat with whoever you're eating with.
Location: Take the ferry to Isla Mujeres for $19 USD round trip...Take the bus practically anywhere for $1 USD.
This was our third trip to Fiesta Americana Condesa Cancun and I'm pretty sure it won't be our last. The views are amazing and the staff is incredible.
5 out of 5
Recommended
for Everyone
by A verified traveler from ELP

Excellent service and food

Posted Oct 18, 2014
The service was exceptional, there was always somebody around to help you, the food and drinks were really good
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Excellent service

Posted Oct 18, 2014
awesome experience staying at this hotel. Food was great. Service was excellent. Great ocean view, clean rooms, the Rosato was my favorite restaurant food was delicious. Ten minute bus drive to downtown. Shows in the lobby area were entertaining. Awesome all inclusive hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

nice close to the beach excellent service

Posted Oct 17, 2014
excellent location excellent location excellent excellent service