Ratings based on 2,562 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service..

Posted May 1, 2015
All the staff, provide a great customer service. Starting with Carlos in the cevicheria, Juan in the buffet, merlene in the lobby bar, Luz the housekeeper, these individuals made our trip a must come back to fiesta Americana condesa.
4 out of 5
Recommended
for Families
by A verified travelerfrom Pittsburgh, PA

Posted May 1, 2015
Location: just across is the aquaworld and you can do all water activities from there....
We had a ocean front room and the view is excellent....closest to the beach....nice views....and you can see the ocean right from your bed as well..staff was very good....food options are good...kids friendly....non-stop cocktails.... Bottom line it is as we expected..not soooooo great but for the price it is good...
4 out of 5
Recommended
for Everyone
by A verified traveler

The pool is very nice

Posted Apr 28, 2015
The pool is great, and day care is free, my daughter loves it, staffs are very nice.
5 out of 5
Recommended
for Families
by A verified travelerfrom New Jersey

Extremely amazing service

Posted Apr 28, 2015
Pros: The amazing service! We asked for churros for dessert that was not on the menu and they made it for us!
Cons: The room was a bit dated and the balcony handle was corroded and looked like it was about to fall off which made going in and out annoying.
This was our first trip with our 8 month old daughter and it couldn't have been any smoother. The service that all employees provided was exceptional. You don't have to make reservations to any restaurants which helped with our odd schedule and we always had room to put our stroller next to the table. We never had to wait long for drinks, snacks, or meals!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami fl.

Excellent service.great attention very good food ,

Posted Apr 28, 2015
Pros: Location, beach, attention to guests, food was very good.
Cons: Facilities and rooms are old showers are not up to date, etch.
Location: Great location and very comfortable to go shopping.
Hotel facilities and rooms are in need of refurbishing; old bathrooms etch.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Nice Hotel, Clean Rooms

Posted Apr 27, 2015
Pros: Food & Service
Location: Check out Islas Mujeres it was a lot of fun. Rent a golf cart and explore!
The service in this hotel is excellent! The food also was great, especially anything Mexican. The Hotel is a little on the older side, but very clean and well kept. Great trip! For the price you can not complain about anything.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vermont

Marvelous

Posted Apr 26, 2015
Pros: Sushi bar was delightful!
Cons: Entertainment could improve. They need to connect with the "guests" and make things going before the schedule time.
Location: El Rey Ruins Isla Mall Swim with Dolphins and Water Park which it was fantastic. Cirque du Soleil- La Joya Sub-See Submarine
I traveled with my husband and my two daughters 11 and 10 y/o. This was our fourth time in Cancun and first time in this resort. Our stayed was wonderful, we enjoyed it very much. Our room was upgraded at check in to make us feel welcome and comfortable and we were very happy with that. We got a bigger room and the view from our balcony was breathtaking. All the staff was friendly and courteous especially Heraclio who was always in a good mood and happy and Christian our waiter was exceptional with my girls. The Italian Restaurant "Rosato" was fabulous. The Sushi corner was superb and we had it every night. The snacks and the buffet had plenty of choices for everyone. And the Cevicheria was delish!!. My girls had a splendid time at the pool and swimming in the ocean. The only thing I had an issue with was that if you are interested in renting a boogie board the price is ridiculous. They were asking $14.00 dollars per day and the boogie boards were way too big for a small child. Or $7.00 for two hours. No child uses a boogie board for 2 hours, at least mine don't. Maybe 35 mins tops. So I bought one for $20.00 bucks at the mall and we had it all week. The hotel was beautiful and very clean. The entertainment at night was great, but during the day not much going on. I took Zumba, but they only did a warm up, three songs and a cool down. Not enough time!. I kept waiting for "dancing lessons", but no one was there to teach it. I was bummed!. Other than that we had a blast!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Good overall value

Posted Apr 26, 2015
Great staff and location. Very clean and well maintained facility. Would be 5 of 5 but I thought the food was average. Italian restaurant was great, rest of food was just ok.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Great family vacation

Posted Apr 25, 2015
Pros: Almost everything
Cons: Had to wait several hours for our bags to be brought to our room. Most bars and snack places closed at 5 pm, which is cocktail time, in my mind.
Location: Location was good; not far from airport, near AquaWorld for scuba (or other water activities), right on bus line.
We had a wonderful vacation with our 18, 15, and 12 year old children; the beach was fantastic, with big waves and soft sand (and beautiful blue water). The pools were fun, and there was always lots of activities to do (if you wanted). Staff were extremely friendly. It was an easy and fun trip for relaxation. I recommend this hotel highly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

Wonderful place to stay

Posted Apr 25, 2015
Pros: Location was perfect, food was great, room was comfortable and clean
Cons: Our toilet didn't flush unless we removed the tank cover to hit the flush button, not a huge deal but a little annoying in the middle of the night :)
Location: Beach was perfect, you could also hop on the public bus for $1.50 US per person and quickly go to local shopping or luxury shopping. Close to airport.
This resort is beautiful, great beach and pool areas, lovely and comfortable room. We had amazing food, never had one thing that was bad. We enjoyed all the drinks and food. The entertainment was great, resort was not overcrowded. We had a wonderful time