Thank you for sharing your feedback with us, Christin! We're delighted to hear that you enjoyed your overall stay and that our staff provided attentive service. We appreciate your input regarding the activities and dining experiences, as well as your patience and understanding regarding the AC issue. Your comments will certainly help us improve and provide even better experiences for our guests in the future. We hope to have the opportunity to welcome you back for another memorable stay. Warm regards,

Thank you for sharing your feedback with us, Eve. We're delighted to hear that you appreciated our location and the inner courtyards. It's also great to know that most of our staff left a positive impression on you, despite some inconsistencies in follow-through. We apologize for any disappointment regarding the quality of certain restaurants, and we'll certainly take your feedback into consideration for improvement. We're glad to hear that you enjoyed the entertainment options during your stay. We apologize for any difficulty you experienced in accessing the schedule. We actually have a dedicated app where guests can conveniently check the activities schedule. We'll work on improving the visibility and accessibility of this feature to ensure a smoother experience for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience. Warm regards,

We're thrilled to hear that you enjoyed the dining options during your 7-day vacation with us, Soohyun! It's wonderful to know that you found the variety of options worth trying. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic experience in the future. Warmest regards,

Thank you for your kind words, Marion! We're delighted to hear that everything was perfect during your stay and that our staff made your experience amazing. We look forward to welcoming you back soon for another wonderful stay with us! Kind regards,

Thank you for your wonderful feedback, Jader! We're thrilled to hear that you loved everything about your stay, from the food and service to the amazing and friendly staff. It's fantastic to know that you enjoyed the variety of activities offered throughout the day and night, ensuring an entertaining experience for all our guests. We can't wait to welcome you back for another memorable stay with us! Warm regards,

We're thrilled to see your high rating, Alyssa! Your satisfaction is our priority, and we're glad to hear that you had a great experience at our resort. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon. Best regards,

Thank you for taking the time to rate us, Alison! We're pleased that you had a positive experience during your stay. If there are any areas where we can further exceed your expectations, please don't hesitate to share your feedback with us. We're committed to continuously improving our services to ensure every guest has a memorable stay. Kind regards,

Dear Jana, we're delighted to hear that you found our staff to be top-notch and that you enjoyed the abundance of beach lounges and seating availability around the pools and beach! We appreciate your feedback regarding the up charges for food, and we'll take this into consideration as we continually strive to improve our services. Your comments are valuable to us, and we'll use them to enhance the overall experience for our guests. We look forward to welcoming you back again in the future for another enjoyable stay! Warm regards,

We're thrilled to welcome you back for a second time, Taralynn! It means the world to us to hear that you had another amazing experience with us. Our dedicated staff takes great pride in providing exceptional service, and it's fantastic to know that you found the food choices and quality to be excellent. Your kind words about our hotel are truly appreciated, and we can't wait to continue exceeding your expectations on future visits. Thank you for choosing to stay with us again! Warm regards,

Thank you for your excellent rating, Mattheos! We're thrilled to see that you had a wonderful experience at our resort. If you ever have any feedback or suggestions you'd like to share, feel free to reach out. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future. Warm regards,

Dear Ana, we're genuinely sorry to hear about the unpleasant experiences you encountered during your stay. Our team strives to provide exceptional service to all guests, and it's disheartening to learn that you encountered rudeness from our staff. Please accept our sincerest apologies for any discomfort or inconvenience this may have caused you. We take your feedback very seriously and will address these concerns with our team to ensure that incidents like these are not repeated in the future. Your satisfaction is of the utmost importance to us, and we would appreciate the opportunity to gather more information about your experience so that we can investigate further and take appropriate action. Please feel free to reach out to us directly with any additional details you may have. We genuinely value your feedback and hope to have the chance to restore your trust in us. Warmest regards,

Thank you so much for your kind words, Ariadna! We're thrilled to hear that you had a wonderful time at our hotel and enjoyed the food, the beautiful ocean view room, and most importantly, the service provided by our staff. Your satisfaction is our top priority, and we're delighted to have contributed to a memorable vacation experience for you. We can't wait to welcome you back for another fantastic stay in the future! ¡Gracias por elegirnos y esperamos verte pronto de nuevo! Warm regards,

We're thrilled to hear that you loved everything about your stay at our resort, Patricia! Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience. If there's anything specific that stood out to you or any suggestions you have for us to make future stays even better, please feel free to share. We look forward to welcoming you back again soon! Warm regards,

Thank you for sharing your positive experience, Xenia! We're delighted to hear that you enjoyed the friendliness of our staff and the variety of amenities we offer. Your feedback is valuable to us, and if there are any areas you believe we could improve upon or any additional amenities you'd like to see in the future, we'd love to hear your suggestions. Warm regards,

Thank you for sharing your rating with us, Danny. We strive to provide a memorable experience for all our guests, and we regret if we fell short of meeting your expectations on this occasion. Your feedback is important to us, and we would love to learn more about how we can improve. If there are any specific areas where you feel we can do better, please feel free to reach out to us. We hope to have the chance to welcome you back and exceed your expectations in the future. Best regards,

Thank you for your concise feedback, Peyman! We're thrilled to hear that you had an excellent experience with us. If there's anything specific you loved or any suggestions you have for us to maintain this level of excellence, please feel free to share. Your feedback is greatly appreciated. Warm regards,

Thank you so much for returning to our resort and for sharing your wonderful experience with us, Nancy! We're thrilled to hear that everything met your expectations and that you enjoyed the fabulous food, excellent customer service, and the beautifully maintained facilities. It's fantastic to know that you had an amazing experience with the cenote and zip line excursion booked through our resort, and we're delighted that you found the new app convenient for dinner reservations. We look forward to welcoming you back again in the future for another fantastic stay! Kindest regards,

We're delighted to hear that you enjoyed our dining options, John! Providing a variety of delicious meals is something we take great pride in. If there's anything specific you loved about the dining experience or any suggestions you have for improvement, please feel free to share. We're here to ensure your next visit with us is even more enjoyable. Warm regards,

We're delighted to hear that you loved your stay with us! Your satisfaction is our top priority, and we're thrilled that we could provide you with a memorable experience. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay! Warm regards,

We're thrilled to hear that you had a fantastic stay with us and that our staff left such a positive impression on you, Karn. Your kind words about our team mean a lot to us, and we'll be sure to pass along your compliments to them.While we're glad that you enjoyed your overall experience, we apologize for any inconvenience caused by the renovations during your stay. We appreciate your understanding and patience during this time. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for an even more wonderful experience once our renovations are complete. Sincerely,

Thank you for taking the time to share your feedback, Vijay! We're glad to see that you had a positive experience overall. If you have any specific details or suggestions on how we can further improve, we'd love to hear them. Your input is invaluable to us as we strive to enhance our services and facilities for future guests. Sincerely,

We're delighted to hear that you enjoyed the culinary offerings and the attentive service provided during your stay with us, Iliana. However, we regret that you found our resort to be smaller and lacking in activities compared to other options in Cancun. Your feedback is invaluable to us, and we will certainly take it into consideration as we continually strive to enhance the guest experience. While our resort may be more intimate in size, we aim to provide a memorable and enjoyable stay through our excellent cuisine and dedicated service.We hope that despite this, you were able to find some relaxation and enjoyment during your time with us. If there are any specific areas where you feel we could improve, please don't hesitate to share them with us. We appreciate your patronage and hope to have the opportunity to welcome you back in the future. Kindest regards,

We apologize for any inconvenience you experienced during your stay, Fariba. Providing exceptional service, especially to our VIP guests, is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.Your feedback is valuable, and we will be sure to review our VIP service protocols to ensure that all guests, especially those with VIP status, receive the attention and amenities they deserve.We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back in the future, where we can provide you with the VIP experience you deserve. If there's anything else we can assist you with, please don't hesitate to let us know. Warm regards,

Thank you for your kind words and recognition of our staff's dedication to providing exceptional service, Ana Lisa. We're delighted to hear that you had such positive interactions with our team members across various areas of the resort. We'll be sure to pass along your compliments to those mentioned, as they'll be thrilled to know that they contributed to making your experience memorable. We look forward to welcoming you back for more enjoyable moments in the future. Warm regards,

We're truly sorry to hear about your disappointing experience, James. We understand your frustration and appreciate you bringing these concerns to our attention. We want to assure you that providing a genuine all-inclusive experience is a priority for us, and we regret that you felt misled in any way.Regarding the issues you've highlighted, we take them very seriously and will investigate each one thoroughly to ensure that improvements are made where necessary. Your feedback regarding the air conditioner, amenities, room conditions, and safety concerns will be addressed with the utmost urgency.We strive to provide transparent information about our resort offerings, including any additional services or upsell options available. We apologize if there was any confusion or miscommunication regarding the all-inclusive package.Please rest assured that we will work closely with Expedia to address your concerns and seek a resolution that is fair and satisfactory to you. Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible experience for our guests.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to contact us directly. Warm regards,

Thank you so much for your kind words, Fallon! We're thrilled to hear that you had such a fantastic experience with us and that you found our staff to be friendly and helpful. It's wonderful to know that you enjoyed the delicious food and that your second stay surpassed your expectations. We appreciate your continued support, and we look forward to welcoming you back for many more enjoyable stays in the future. Kindest regards,

Thank you for your feedback, Kevin. We're delighted to hear that you enjoyed our resort and found our restaurants to serve good food. Your suggestion regarding adding more food variety at the buffet for breakfast, lunch, and dinner is duly noted, and we will take it into consideration for improvement. We apologize that the evening entertainment did not meet your expectations, and we will work on enhancing this aspect of our offerings. We appreciate your insights, and we hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards,

Thank you for your feedback, Andrzej. We're delighted to hear that you enjoyed our resort and found our restaurants to serve good food. Your suggestion regarding adding more food variety at the buffet for breakfast, lunch, and dinner is duly noted, and we will take it into consideration for improvement. We apologize that the evening entertainment did not meet your expectations, and we will work on enhancing this aspect of our offerings. We appreciate your insights, and we hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards,

Thank you for sharing your experience with us, Tracy. We apologize for any initial disappointment with the room and the odor you encountered. However, we're glad to hear that the rest of your stay was enjoyable and that you appreciated the beauty of the property, the excellent staff and service, as well as the various activities available. Your recommendation means a lot to us, and we hope to welcome you back for another fantastic stay in the future. Warm regards,

Thank you for your excellent rating, Israel! We're delighted that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that you found everything to your liking. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards,

Thank you for sharing your experience with us, Camille. We're delighted to hear that you found our hotel beautiful and our staff nice and helpful. Your feedback regarding the availability of restaurants late at night is duly noted, and we'll certainly take it into consideration for future improvements.Regarding the airport transfer, we apologize for any confusion. Airport transportation is not included in our all-inclusive package and needs to be arranged separately through your booking agency. We apologize for any inconvenience caused by the misunderstanding with the taxi service. We'll ensure to communicate this information more clearly in the future to prevent any similar occurrences. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future. Kindest regards,

We're thrilled to receive your perfect rating, Omar! It's fantastic to know that you had such a great time at our resort. Your satisfaction means everything to us, and we're pleased that we could meet your expectations. We can't wait to have the opportunity to host you again soon for another fantastic experience. Best regards,

Thank you for sharing your experience, Mavelys! We're thrilled to hear that you and your family had a fantastic time at our resort. Providing a memorable and enjoyable stay for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you all back again soon for another wonderful stay! Warm regards,

Dear Theresa, we apologize for falling short of your expectations during your recent stay. Your feedback regarding the condition of the hotel, including the pool and rooms, as well as the quality of the food, is valuable to us. Please know that we take your comments seriously, and we will use them to improve our services and facilities. We understand your disappointment, especially considering your positive experience with us a decade ago. We hope to have the opportunity to regain your trust in the future and provide you with a more enjoyable experience. Kindest regards,

Thank you for choosing to stay with us, Chelcea. We appreciate your feedback and are committed to continuously improving our services to meet our guests' expectations. If there's anything specific you feel we could have done better, please don't hesitate to reach out and let us know. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,

Thank you for your wonderful feedback, Maureen! We're thrilled to hear that you had an enjoyable stay with us and that you found our service to be excellent. It's fantastic to know that our staff made a positive impression with their friendliness and attentiveness. We're also delighted that you appreciated the cleanliness of our facilities, as well as our pool and beach areas. It's great to hear that you enjoyed the outstanding food, including the delicious tamales at our breakfast buffet. We truly appreciate your recommendation and would be honored to welcome you back for another memorable stay in the future! Sincerely,

We're thrilled to hear that you enjoyed the entertainment during your stay with us, Marjorie! Providing fabulous entertainment experiences for our guests is a top priority, and we're glad to know that you found everything about your experience with us to be awesome. Thank you for choosing to stay with us, and we hope to welcome you back for more unforgettable moments in the future! Sincerely,

Thank you for sharing your wonderful experience with us, Vitaly! We're delighted to hear that you enjoyed your stay and found it to be a terrific place for a family vacation. It's fantastic to know that you loved the excellent food options, including the creperie. We can't wait to welcome you back for another fantastic stay in the future! Warmest regards,

Thank you for rating us 5 out of 5, Daniel! We're delighted that you had a fantastic experience at our resort. Your feedback means a lot to us, and we hope to welcome you back again soon. If there's anything we can do to improve, please don't hesitate to reach out. Thank you for choosing us for your stay! Kind regards,

Dear Rose, thank you for taking the time to share your experience with us. We are very happy to know that you enjoyed an incredible check-in and that our staff was able to provide you with a warm welcome and complete orientation to all of our facilities. We are also pleased to know that you enjoyed the delicious food during your stay, especially in our Thai restaurant. We appreciate your kind words about the friendliness and attention of our staff, and we are very proud to know that you felt safe during your stay. We look forward to welcoming you back in a few weeks and making your next visit even more memorable. Thank you for choosing our hotel and for your recommendation! Warmest regards,

Dear Jesus, we thank you in advance for taking the time to leave us your comments. We regret the inconvenience caused to the family suite room, we will gladly let those involved know your comments. We are happy to know that despite this inconvenience, you had an overall positive experience. We hope to welcome you again and provide you with an even better experience in the future. Best regards,

We appreciate your perfect rating, Sharon! It's fantastic to hear that you enjoyed your time at our resort. We look forward to seeing you again soon! Best regards,

Thank you for your wonderful feedback, Laurianna! We're thrilled to hear that you enjoyed your stay with us and that you found our food, staff, and pool activities to be perfect. We appreciate your insights about the beach, and we'll certainly take them into consideration. We hope to welcome you back for another memorable stay in the future! Best regards,

Thank you for your feedback, Katarznya! We appreciate your positive comments about our resort being a great place for a quick getaway. We understand that the check-in and check-out lines were a concern for you, and we apologize for any inconvenience this may have caused. We'll take your feedback into consideration to improve our processes and reduce wait times in the future. We're glad to hear that you appreciated the refreshments served while waiting. We hope to welcome you back for another enjoyable stay in the future! Kind regards,

Thank you for taking the time to rate your experience with us, Cynthia! We're glad to see that you had a positive stay overall. If there's anything specific you'd like to share with us to enhance your next visit, please feel free to reach out. We value your feedback and look forward to welcoming you back soon! Sincerely,

Dear Nahum, we sincerely apologize for the inconvenience you experienced during your stay. As a valued Gold Key member, we strive to ensure that you receive the best possible experience, and it's disappointing to hear that we fell short of your expectations in terms of room upgrade and timely room readiness. We understand how frustrating it must have been to not receive the promised reservations at the Italian restaurant, and we're truly sorry for the inconvenience caused. Your feedback is invaluable to us, and we will use it to improve our services and ensure that similar issues do not occur in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve. Sincerely,

Thank you for your positive rating, Selina! We're delighted to hear that you had a great experience during your stay with us. We hope to have the opportunity to welcome you back and provide you with another exceptional experience. Kind regards,

Dear Laquinta, we're thrilled to hear that you loved our property and had a great experience with everything from advance restaurant reservations to the spa, view, and beach cleanliness. Providing excellent service and amenities is our priority, and we're delighted that we could meet your expectations. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay. Kind regards,

Thank you for sharing your feedback with us, Tiffany. We're glad to hear that you found our property size to be just right and enjoyed the dining options, particularly the buffet. We apologize for any inconsistencies you experienced with certain dishes, and we will address this with our culinary team to ensure improvements are made. We appreciate your recommendation for the spicy margarita at the pool tiki bar and hope to welcome you back soon for another enjoyable stay. Best regards,

We're thrilled to hear that you found our hotel clean, family-friendly, and our staff attentive, Biridiana. Providing a comfortable and welcoming experience is our top priority, and we're glad we could meet your expectations. Thank you for your kind words, and we hope to welcome you and your family back for another wonderful stay soon. Best regards,