Ratings based on 236 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super agradable

Posted May 22, 2015
Pros: TODO espacio y comodidad
Cons: Sigan en lo que van.... En la hab 373 hay un "espacio" entre la cama y la pared donde etan los controles..... No se... Un sillon pequeño
Location: No explore mucho pero las discos para bailar y todo eso....
La pasamos muy bien.....La mesera que nos atendio.... Silvia? Ayyy se me fue su nombre.... Pero, con todo respeto, tenia quemadas algunas partes de su rostro..... Ella un amor de mujer.... De la parte del restaurante...... Y en todo David y Rodrigo.... Unos buenos amigos que extrañare... y De las habitaciones.... El buen Pedro que nos limpio el cuarto todos los dias.... Un diez!!! Todos.. Recepcion, concierge.... El viaje a Tulum!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2015
Excelente hotel com ambiente familiar. Não tinha o luxo excessivo dos hotéis vizinhos, mas tinha todo o necessário para garantir dias maravilhosos para minha noiva e eu. A praia do hotel é excelente e as pedras ali presentes não incomodam em nada. O hotel ainda dispõe de uma lavanderia para os clientes usarem gratuitamente. Recomendadissimo!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Close to restaurants and night clubs. Very secure

Posted Apr 11, 2015
Excellent place to stay. Specially if you are looking for the extra space. Our room had a bedroom, living room, balcony with an excellent view to ocean, kitchen even a refrigerator. You can either cook or go put to restaurants since the location is excellent. I definitely recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
Fantastic! Enjoyed everything. Great staff and services
4 out of 5
Recommended
for Everyone
by A verified travelerfrom clovis,ca

Great spot

Posted Mar 23, 2015
Had a great room #505. Awesome views, very clean. Food down by the beach was very good and reasonably priced. Always a lounge chair by the pool or on the beach. Beach access not good but can walk 50 feet to hotels on either side for a safe entrance into the water. Not overly crowded and very quiet.
2 out of 5
by A verified travelerfrom Texas

Bad service and ugly hotel

Posted Mar 23, 2015
Cons: Rebuilt the hotel, provide training to your employees for better customer service.
Location: Location is good, close to the shopping area.
We did not received the room we reserved, the customer service was horrible. The hotel is old, it is in bad conditions, some bugs inside the room, not clean, internet too slow, unclean swimming pool. There is not internet in the gym. Beach not nice and very rocky, you have to go to the hotel next door to access to a beautiful beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice hotel close to Riu

Posted Mar 20, 2015
Very beautiful beach! Just next to Riu hotel which is excellent we share the same beach. And it's near the Supermarket which has many products including all kinds of sunscream and a food court! Big room and beautiful ocean view!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel great location

Posted Mar 19, 2015
Pros: Great staff. Very professional. Answered every request I had in a reasonable time frame.
Location: Hotel zone. Everything you want or need to do is walking distance
Great hotel to stay at. It's one of the older hotels but still nice. Has great view of water. Customer service is a1.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portsmouth VA

Really enjoyed this hotel

Posted Mar 9, 2015
The room was very nice, enjoyed the two balconies in the Jr. Suite. The picture of the jacuzzi tub was a little misleading. It was the only tub / shower. It wasn't nothing I would chill in and take a romantic bath in, but it did fine as a shower tub. Also don't expect the hot water to be too hot, more like lukewarm, even after maintenance came up to fix it. Omar the entertainment coordinate was extremely helpful and professional.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbia, Mo

Wonderful Hotel

Posted Mar 4, 2015
My wife and I had a wonderful experience at the Villas. The staff was outstanding and very helpful.