Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Great spacious rooms, clean and pleasant

Posted Dec 4, 2014
Pros: The rooms.
Cons: Not sure.
Location: I honestly can't remember.
Its a perfect place for the price if your out and about in the City.. we didn't go to the pool or beach at all so I can't share details on that.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Posted Dec 1, 2014
Pros: Everything.
Cons: The showers, there is not enough water pressure.
Location: swim, eat, buy tour tickets, take the bus, everything
Family friendly, staff is helpful and nice. Most importantly the hotel has an excellent location!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

November get- a -way

Posted Nov 11, 2014
Pros: Location in the hotel zone
Cons: Coffee refill eveyday for free
Location: Bars, Food, grocery store (Selecto) and beautiful beaches to relax
The moment that we arrived at the hotel, there was always a person from the staff who helped us with all needs. Everyone on the staff rocked and made the vacation that much better. We were given a lower room when we checked in early and requested another room with a view. The staff put us in room # 345 and it was fantastic- large and clean- with a grand view of pool and beach. Upon check in, we were given food or spa vouchers that we used every day at the pool bar and for food. The kitchen down by the pool turned out some excellent pizza's and the bar served some nice strong drinks. The location is perfect as it was close to the grocery store and local bars. Only negative comment would be room service did not stock coffee daily when cleaning room but purchased at store for morning jolt. If I am ever in Cancun Downtown and need a place to relax by pool/sea-- I would come back to this place in a heartbeat!!!!!
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2014
They tried to accommodate us in every way possible but the hotel was not a 4 star as stated and rated!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2014
Cancun is beautiful the hotel is close to the clubs
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Hotel familiar con playa divina

Posted Oct 5, 2014
Excelente servicio, limpieZa excelente, playa maravillosa.
5 out of 5
Recommended
for Everyone
by A verified traveler

Birthday cancun trip

Posted Sep 15, 2014
I had wonderful experiences. All the hotel staff are very nice, especially the front desks staff. The staff at the front desk provided many useful information and assistance for me in the whole trip. I really appreciate them! Overall, I appreciate very much for the sincere host of the staff in this stay!
4 out of 5
Recommended
by Jose Luis Ochoafrom Yucatán

Amplitud de espacio de habitación

Posted Sep 15, 2014 on Hotels.com
Excelente
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted Sep 14, 2014
Pros: The staff were awesome
Cons: I would have liked to known in advance this was a timeshare property
Location: Snorkeling, shopping and island tours are all close. Most within walking distance
The staff were all friendly, helpful and very kind. We definitely did not want for anything. I would recommend others stay here for a quiet, peaceful Cancun vacation. The atmosphere was very quiet, unlike some of the other hotels in the area.
3 out of 5
by A verified traveler

freundliches Personal, lauter Poolbereich

Posted Sep 8, 2014
Pros: Die Aussicht vom Zimmer im 5. Stock
Location: Hotelzone am Strand (schöner Sandstrand, wenn auch nur schmal) außer vielen Hotels und Nachtclubs und wenigen Restaurants gibt es absolut nichts
auf Grund einer Verletzung mussten wir den Aufenthalt verlängern. Das Personal ist freundlich und hilfsbereit, dennoch oft inkompetent. Administration ist überkompliziert, man muss ständig irgendwelche Voucher unterschreiben, z.B. um im Zimmer telefonieren zu können, was bis zum Schluss trotzdem nicht funktioniert hat. Poolbereich ist schön, allerdings mit irre lauter Musik beschallt, was vielleicht für ganz junge Leute lustig sein mag.