Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly, nice

Posted Jul 17, 2015
Loved it stayed here twice already. I would stay here again, enjoyed everything
4 out of 5
Recommended
for Everyone
by A verified traveler

Not amazing but definitely not bad!

Posted Jul 16, 2015
My kids LOVED the pool, the bridges are entertaining, the water temp is perfect, pretty clean, show your rm key and get a huge towel and the swim up bar was very nice and not too pricey and gave my kids extra cherries in their Shirley Temples. The language barrier was a little rough and our drink orders were often wrong but they were still delicious. The front desk staff was very nice and incredibly helpful with any questions we had. But not to be confused with the concierge (not part of the hotel but sits in the lobby) they gave us wrong information about ways to get places and just tried to sell us on stuff -NOT the hotels fault. The restaurant, we felt, wasn't worth the money at all. There isn't a lot to choose from on the menu and the food we did order wasn't that great and was very expensive. One night was a taco bar and they let us order it but they weren't done setting it up yet so we had to sit and wait for 40 minutes not really knowing what was going on and then the tacos weren't that good, chewy steak or chicken so spicy that you couldn't taste anything else BUT the room service menu we found in our room had different food on it and the breakfast we ordered to the room and the late night nachos were both AMAZING. The maid service was sweet and very efficient. The room was ok, spacious and nice view. No water pressure in the shower and no English TV channels and the beds are very firm. The beach was very nice, not too rocky and very clean. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2015
It was great, they just need more restaurants. Location was excellent!
4 out of 5
Recommended
for Couples
by A verified traveler from c

Muy tranquila, nos permitio conocer lo mas atracti

Posted Jun 30, 2015
Pros: Su ubicacion y jsu personal
Cons: Adaptar baños de habitaciones para personas de edad o padecimientos fisicos, las tinas muy incomodas
Location: Atractivos turisticos, centros comerciales y lo tipico del poblado a muyc corta distancia.
Las instalaciones brindan una comodidad envidiable
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Muy buen hotel.

Posted Jun 17, 2015
Agradable y bonito lugar. Con playa privada. Muy amable el personal.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lerum

Härligt hotell nära stranden

Posted Jun 3, 2015
Pros: Närheten till stranden
Bra mat och utmärkt service. Personalen var mycket tillmötesgående i alla hänseenden
5 out of 5
Recommended
for Everyone
by A verified traveler

Super agradable

Posted May 22, 2015
Pros: TODO espacio y comodidad
Cons: Sigan en lo que van.... En la hab 373 hay un "espacio" entre la cama y la pared donde etan los controles..... No se... Un sillon pequeño
Location: No explore mucho pero las discos para bailar y todo eso....
La pasamos muy bien.....La mesera que nos atendio.... Silvia? Ayyy se me fue su nombre.... Pero, con todo respeto, tenia quemadas algunas partes de su rostro..... Ella un amor de mujer.... De la parte del restaurante...... Y en todo David y Rodrigo.... Unos buenos amigos que extrañare... y De las habitaciones.... El buen Pedro que nos limpio el cuarto todos los dias.... Un diez!!! Todos.. Recepcion, concierge.... El viaje a Tulum!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2015
Excelente hotel com ambiente familiar. Não tinha o luxo excessivo dos hotéis vizinhos, mas tinha todo o necessário para garantir dias maravilhosos para minha noiva e eu. A praia do hotel é excelente e as pedras ali presentes não incomodam em nada. O hotel ainda dispõe de uma lavanderia para os clientes usarem gratuitamente. Recomendadissimo!!!!
4 out of 5
Recommended
for Couples
by Lois from Palm City, FL

Cancun rocks!

Posted Apr 26, 2015 on Hotels
Very clean and right on the ocean. Handy bus rides to most things.
4 out of 5
Recommended
for Getaway With Friends
by JOSE ISRAEL from Monterrey

Excelente ubicación

Posted Apr 22, 2015 on Hotels
¡Muy buen hotel! ¡Excelente ubicación!