Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good beach frontage

Posted Jun 27, 2014
Some restaurant staff disinterested and did not care about service or getting orders right
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2014
Overall great experience, great staff, close to all attractions, but the wifi sucked
4 out of 5
Recommended
for Everyone
by ricardo from Panama Rep of Panama

Excellent hotel, nice people

Posted Jun 20, 2014
Pros: Everything was good
Location: Good location
NIce people who works and everything was good. The pizzas are very nice . People are so friendly.
2 out of 5
by A verified traveler

Disappointing

Posted Jun 5, 2014
Not much in restaurants or bar. The room smelled damp. Not much ambiance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to beach

Posted May 13, 2014
Great hotel close to the beach and only a short walk away from convenient stores, restaurants and entertainment! Also has a great pool if the beach isn't your thing. The staff is very professional and friendly. Would definately recommend this hotel to a friend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great price and excellent hotel/location

Posted May 1, 2014
Pros: Location and hotel facilities
Cons: The bed was not so comfortable and the shower needs an improvement !
Location: Great location!! I could walk to restaurants, supermarkets and the famous Coco Bongos.
Beautiful Hotel right on the beach! Excellent location!!! Near supermarket, restaurants and the best: You can walk to Coco Bongos!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Apr 25, 2014
My wife and I went here for a week on our honeymoon and we had a great time. The room, a junior suite, had plenty of room and was very comfortable. The balcony was too small to really relax on but that was about the only negative about the room. We ordered room service a couple of times and our food and drinks arrived reasonably quickly. The staff was very friendly. The only drawback about our stay was the attempt by the staff to attend their time share meeting. It took a number of no thank you's to finally get them to quit asking us to attend. Other than that, this was a great place to spend our honeymoon.
4 out of 5
Recommended
for Everyone
by Brian from Detroit, MI

Nice stay, good hotel, but beware of staff

Posted Apr 11, 2014
Pros: Good value, good room. Great view.
Cons: 1) Restaurant staff needs to learn English and the prices need to come down to at least below double that of local places as opposed to 4x.
Location: Calypso is a nice restaurant up the road (left from hotel down path) past the 2 RIU hotels and across from the LCD screen. Others in that area as well
We have stayed at FAC a few times. It's a great place. Yes, there is a nude beach the next hotel over that has loud music and rockin' parties. Never the less, many families had their kids there, which was surprising. The beach has steps to get in, and some sharp rocks. It's ok once you are aware from shore. The on site restaurant "La Palappa" has been good in the past, but they have raised prices to about 5 times that of the restaurants that were once across the street, and those currently just a short 3/4 mile walk up a nice path down kulkulcan or by a short buss ride using the R1 and R2 for 1 dollar or 10 pesos each way. The should could have been a little better, but was a typical hotel shower. Most importantly, the staff was horrible at answering questions. They spoke English for the most part, but not all, and they didn't always understand. They told us restaurants were out of business that weren't. Gave us bad directions. Gave us the wrong opening and closing times of places in the area. These people knew nothing outside of the hotel property. I mean absolutely NOTHING! OR they gave the wrong info on purpose. The staff needs a lot more training. 1) Restaurant staff needs to learn English and the prices need to come down to at least below double that of local places as opposed to 4x. 2) Concierge and bell boys need to know the local area and not just want to call a taxi. 3) Front Desk needs detailed maps that include all the little areas
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Wonderful vacation

Posted Apr 8, 2014
Spent 6 nights. Hotel was beautiful, beach was nice and clean. Only con was the food was very expensive and not so good. Within walking distance or bus to other restaurants.
4 out of 5
Recommended
for Everyone
by Lori from San Diego, CA

Beautiful ocean view from balcony,

Posted Apr 7, 2014
The staff was kind and friendly. The hotel is in front of the bus line. There are free laundry facilities, just bring your own soap. We reserved the smallest room, two beds and small kitchenette (microwave and fridge with dishes and utensils). For two adults and a nine and eleven year old, the room was big enough. The balcony with ocean (and fancy hotel pool next door) view was wonderful. When we were not on an all day tour, we were at the pool or playing at the beach. The breakfast buffet was nice but too expensive, so we listened to a time share presentation for a free breakfast for four and a $100 coupon for a tour. The only negative was the musty odor upon entering the room but we got used to it or it went away and wasn't a problem. Beautiful family friendly hotel on the beach.