Ratings based on 113 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

November get- a -way

Posted Nov 11, 2014
Pros: Location in the hotel zone
Cons: Coffee refill eveyday for free
Location: Bars, Food, grocery store (Selecto) and beautiful beaches to relax
The moment that we arrived at the hotel, there was always a person from the staff who helped us with all needs. Everyone on the staff rocked and made the vacation that much better. We were given a lower room when we checked in early and requested another room with a view. The staff put us in room # 345 and it was fantastic- large and clean- with a grand view of pool and beach. Upon check in, we were given food or spa vouchers that we used every day at the pool bar and for food. The kitchen down by the pool turned out some excellent pizza's and the bar served some nice strong drinks. The location is perfect as it was close to the grocery store and local bars. Only negative comment would be room service did not stock coffee daily when cleaning room but purchased at store for morning jolt. If I am ever in Cancun Downtown and need a place to relax by pool/sea-- I would come back to this place in a heartbeat!!!!!
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2014
They tried to accommodate us in every way possible but the hotel was not a 4 star as stated and rated!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2014
Cancun is beautiful the hotel is close to the clubs
5 out of 5
Recommended
for Everyone
by A verified traveler

Birthday cancun trip

Posted Sep 15, 2014
I had wonderful experiences. All the hotel staff are very nice, especially the front desks staff. The staff at the front desk provided many useful information and assistance for me in the whole trip. I really appreciate them! Overall, I appreciate very much for the sincere host of the staff in this stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted Sep 14, 2014
Pros: The staff were awesome
Cons: I would have liked to known in advance this was a timeshare property
Location: Snorkeling, shopping and island tours are all close. Most within walking distance
The staff were all friendly, helpful and very kind. We definitely did not want for anything. I would recommend others stay here for a quiet, peaceful Cancun vacation. The atmosphere was very quiet, unlike some of the other hotels in the area.
5 out of 5
Recommended
for Couples
by Suzyfrom Hungary

Lovely hotel with beautiful beach

Posted Jul 4, 2014 on Hotels.com
I loved my stay! Hotel is well maintained, clean, staff is really friendly and helpful. This hotel is not as huge as the others, but I prefer the personal touch. We had a room with balcony - ocean view, was really beautiful. We could admire gorgeous sunrises from there. The beach and the pool also nice. They have different kind of activities not to get bored by the pool. Perfect location - party places and restaurants are in walking distance. We couldn't wish for more, was awesome.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good beach frontage

Posted Jun 27, 2014
Some restaurant staff disinterested and did not care about service or getting orders right
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2014
Overall great experience, great staff, close to all attractions, but the wifi sucked
4 out of 5
Recommended
for Everyone
by ricardofrom Panama Rep of Panama

Excellent hotel, nice people

Posted Jun 20, 2014
Pros: Everything was good
Location: Good location
NIce people who works and everything was good. The pizzas are very nice . People are so friendly.
2 out of 5
by A verified traveler

Disappointing

Posted Jun 5, 2014
Not much in restaurants or bar. The room smelled damp. Not much ambiance.