Ratings based on 1,379 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
73% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Charlotte, NC

The worst staff ever

Posted Mar 16, 2015
Very bad customer serves. Air condition was broken for 7 nights and they did not want to move us to another room. They are going to lie to you about everything be carful. They wanted to charge us extra moeny couple of times.
1 out of 5
by A verified travelerfrom Indianapolis. in

close to downtown and that's only thing about it

Posted Mar 4, 2015
everybody worked there are working like a vending machine....if you didn't but money .you get.no help
1 out of 5
Recommended
for Everyone
by A verified travelerfrom cancun

Nice hotel close to beach I wood recommend this

Posted Mar 4, 2015
Best hotel resort good all inculcive good food good friendly staff big moll near by lot to do in cancun you must go for two weeks
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Nice hotel

Posted Mar 3, 2015
Quiet relaxing Hotel close to the beach with great attentive staff looking out for the needs of the guest.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Amazing vacation

Posted Mar 2, 2015
My fiancé and I vacationed at the flamingo for my birthday and from the moment we arrived everything was above par. From a champagne arrival to an upgraded oceanfront room, the staff went above and beyond. The beach restaurant even made a special cake and sang happy birthday which was a sweet little treat. I could go on and on, everything was just perfect from the staff, the room, the food and to the stay itself- I would recommend the flamingo to anyone and everyone!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SD

This made our 8th stay and we just love it at the

Posted Feb 24, 2015
Pros: The closeness to the beach and etc.
Cons: The noon and evening meals
Location: Outback and Bubba Gumps but we did miss Margaretta Ville as we liked their food
Good, I had paid for a Jr. Suite and didn't realize they were on 1st floor and we wanted to be on 2nd by the pool so they let us have that with a ref in the room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vermont

Location, Staff, Beach Great

Posted Feb 23, 2015
Pros: I have been to Cancun many times and never have had Hotel Staff put their hand on their heart when they greeted me. Nice touch.
Cons: Wifi
Location: Small mall across the street, and fabulous Isla shopping mall less than a half mile down the road,
Ok so there were a few issues with hot water and the wifi was sketchy, but the location is wonderful, the staff was very accommodating and the price was reasonable. The room was very clean. We did not buy the all inclusive package, so we ate else where and can't comment on the food.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Olathe, Kansas

Greatest Vacation Ever

Posted Feb 23, 2015
Pros: The staff is fantastic, very friendly and willing to interact at any level you wish. The view of the beach and the ease of the street access.
Cons: They could be more informational about what is available and where everything is when you first arrive, it took us a while to find a few things.
Location: It is well located in Cancun, close to shopping and restaurants. There are tons of things to do on tours, ancient ruins, snorkeling, zip lines, etc...
This trip was booked as a vacation and ended up being a honeymoon. I have been living with my girlfriend for a couple of years and decided to take her to Cancun on a little vacation for her birthday. Well right after I booked the trip we decided to get married, which turned the vacation into a honeymoon and birthday celebration combination. Over the past 20 years I have been to Cancun 14 times and have stayed in some of the nicest 5 and 4 star resorts available in the area. A friend of mine goes to Cancun a couple of times a year and told me about The Flamingo. If you are looking for a 5 star where they wait on you hand and foot, this is not the place for you to go. If you want a wonderful hotel with excellent access to one of the most beautiful beaches in Cancun with palm trees, this should be your destination. Our room was at ground level with the beach and we could look out of our room every morning and enjoy the sunrise if we chose to open our curtains or we could leave them closed and not even know that the sun had risen yet. The room was one of the nicest and roomiest I have ever stayed in short of being in a casita or multiple room suite. My wife was thoroughly impressed at my choice of hotels, to her everything was perfect. The bathroom was exceptionally roomy with plenty or room to place your toiletries without have to put them away and get them out all of the time. The staff is fantastic, food decent, and the facilities are well kept up and clean. Loved it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice smaller resort

Posted Feb 17, 2015
Relaxing. Loved it. Small, people were friendly. Food was good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom minnesota

Love this hotel

Posted Feb 11, 2015
Location: close to night life
ive been coming to this place for the last 5 years, every year. love the staff, the food, the personal attention. So close to shops, restaurants. awesome experience