Ratings based on 1,517 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful and nice secure hotel.

Posted Jun 29, 2015
Pros: location - close to restaurants, food at hotel was good, beach was spectacular!
Location: Tour packages were fun
We loved our stay! The hotel is very clean and safe and you can't believe how beautiful the beach is. The staff was so friendly and accomodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Wonderful Surprise.

Posted Jun 25, 2015
Pros: Pleasant staff and the beauty made this hotel.
Cons: The buffet could have been a little better.
Location: snorkeling, swimming with dolphins, amazing shopping mall, partying, laying on the beach
Unbeatable service. Right on the beach. Spectacular hotel within walking distance of shopping, dining, and having a fun time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice location Nice location

Posted Jun 17, 2015
The people is very nice all ways smile nice. We had ocean view from our room also the beach it was clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Jun 16, 2015
Pros: food, drinks, beach, most workers.
Cons: standard rooms aren't the best.
Location: Close to CocoBong Senor Frogs, Many things to do.
So when I first checked in the lady was sort of rude, I found out they didn't actually have snorkeling, beds in standard room weren't comfy, and the safe in the room was sketchy. After trying to talk to the lady at the front desk again she was still no help very very rude. But when I spoke to the manager he was more than happy to upgrade us to a beautiful room for no extra cost and very comfy beds. So if you go I recommend upgrading. The food was amazing for a hotel def go the restaurant! I was so amazed by the food. Bartenders were super nice, but drinks were watered down. The beach was beautiful, close enough to do things in town. They brought us to CoCo Bongo our tour guide was the BEST! Overall I would definitely go there again. It was a rough start but an amazing vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2015
La comida en el restaurante es muy rica y los drinks tmb
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 10, 2015
lindo hotel en general, lindas habitaciones y comodidades, falta mas variedad en restaurant, la comida no tan buena
1 out of 5
by A verified traveler

Terrible

Posted Jun 5, 2015
This hotel was a terrible experience. I don't recommend this hotel to anyone. Especially all inclusive.
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Good hotel for the money

Posted Jun 1, 2015
Pros: it is on the beach, costomer service is good to.
Bathrooms need repair and it was little bit to loud. Other of this ve have a good time being in thies hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from northern NY

Nice cheaper option with a great beach

Posted May 31, 2015
Pros: Friendly staff, good price, amazing beach.
Cons: Food was ok, a bit repetitive, but not bad.
Location: Plenty of shopping for souvenirs and essentials you may have forgotten, restaurants, tour buses come right to the hotel to pick you up.
Nice little hotel for a great price. Staff were very friendly and helpful. Food was ok, some days better than others. The pools were nice and clean, the room was very clean but dated, which was fine for us, beds were comfortable with great pillows. The beach was amazing, if you want a cheaper hotel with a great beach this is a perfect option. Malls and shopping were right across the street. Drinks were delicious and well made. Would stay here again and would definitely recommend if you're looking for a cheaper option with an amazing beach!
2 out of 5
by A verified traveler from Miami

Thanks God it was on the beach

Posted May 29, 2015
The only privilege on this hotel is it is on the beach. The personal is good and helpful. The hotel is overall bad maintain. Breakfast was good but more expensive then in USA. And 3 time more then in the country side. Internet very poor and only 2 devises per room??? I was with my wife and we got 2 cell phones and 2 computers, so every extra devise 7$ per day. You should tell this by advertising the hotel. By the end it becomes an expensive hotel.