Ratings based on 753 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Ottawa

At least it has a nice beach...

Posted Apr 24, 2015
Pros: beach
Cons: better host girls, all rude to females, better bartenders that won't give you a stressful look when asking for a drink (even with tips in hand),buffet
Location: slept the entire time to make time go by faster.. wouldn't return
Rude staff, awful food(coming from somebody who likes KD for dinner), only the beach was enjoyable.. however ALACARTE meals weren't so bad, especially the one for lunch by the beach, rude host but servers are great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Very friendly staff.

Posted Apr 21, 2015
I like it a lot. The hotel is beautiful, clean and the staff are super nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Posted Apr 20, 2015
Our experience was amazing! I can't complain about anything as the staff was great, rooms were clean, good variety of food, and activities were fun! We enjoyed our stay and would love to go back soon! :)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom middletown, ct

Very nice hotel on beach

Posted Apr 20, 2015
Family of 4 (with 2 teenage boys) enjoyed relaxing week together. Loved the beach and pools. Food was good and plenty of options to keep everyone happy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, friendly staff, great restaurants..

Posted Apr 19, 2015
Pros: Liked the ease with which you could pace your daily activities. You have full access to the restaurants in Royal Solaris next door. Very clean beach.
Cons: For such a big resort, staff could be motivated to speak more languages other than spanish.
Location: There are many tours that are arranged by the travel desk. You can also take the local bus to downtown. The bus stop is just outside the hotel resor
We just returned from a 5day stay (all inclusive) at the GR Caribe by Solaris in Cancun. Like all hotels, this too faces the sea. Clean beaches, plenty lounging chairs, great sevice. We were most impressed with all staff trying their best to make you comfortable. The Bocavante (sea facing) and Veneto (dress code, only dinner) restaurants serve great food. Sea facing rooms are good. Try not to get a room next to the elevator above the reception as it gets too noisy with the bar just downstairs. Tanya and Ivan at the concierge are very helpful. Special mention for Cordova and Fabian at the Veneto restaurant. All in all very helpful and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis, Indiana

Very Pleased

Posted Apr 19, 2015
Cons: The only recommendation would be to have more of a variety of foods to choose from and especially need seafood choices.
The staff was incredible, the hotel was beautiful right on the beach with excellent ocean views.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom k

Enjoyed ! Fun . Small and fancy

Posted Apr 18, 2015
We had A great family time . Loved the shows, food , atmosphere , calmness , swimming pools . I liked the slow stuff ., no waiting for 2 hrs for reservations for restaurants . Overall nice and cheap . Much recommended .
3 out of 5
by A verified travelerfrom Va

Wont return

Posted Apr 17, 2015
The man at the check in desk tried to take me for an extra $100.00 for an upgrade to my room. It wasn't an upgrade and he pocketed the money. I was compensated a day later...but as you can imagine this didn't leave me with a good feeling. The food was ok at best. The attentiveness of the cleaning staff was very good. The guest all had their pool chairs reserved every day with their towels..even if they weren't there most of the day so finding a place to lounge was challenging. This was spring break for my 12 yr. old son and myself....huge disappointment.
1 out of 5
by A verified travelerfrom Cancun Quintana Roo

Pésimas instalaciones. decepción total.

Posted Apr 14, 2015
Las instalaciones están viejas y descuidadas hay hormigas en el baño. sólo tienen la mitad de lo que ofrecen la otra mitad la tienen en el "hotel de junto" que es mucho más barato. Es decir te venden clase premier y te mandan a clase turista. Ademas me cobraron me hicieron cargos adicionales sin explicacion. La verdad muy decepcionado no vuelvo a poner un pie en esa cadena.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Great Hotel but!

Posted Apr 13, 2015
Pros: Great service
Cons: Terrible internet service
Location: Great Location
Overall hotel was great, we stayed at GR caribe but have access to GR Solaris Overall hotel is great and especially the " great Mexican personal" that work hard to make you comfortable and happy (thank you). Restaurant and food are great (a la cart) But: 2 things should improve Internet: Terrible service (on and off the entire day) and they charge you 16 USD a day Business Center: They charge you extra to print Boarding passes (Really!! for a 4 start hotel??)