Ratings based on 688 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Stay at 1, play at 2...Can't beat that :)

Posted Jan 27, 2015
Pros: Staff, rooms and breakfast buffets!
Cons: Entertainment, some of the food choices and the jacuzzi could have been warmer.
Location: Located oceanfront and within 15 minutes of shopping/nightlife. This hotel also has access to the bay.
We just returned from GR Caribe for a 5 night winter getaway and had a wonderful time!! The place came highly recommended by a friend, and we were very pleased upon arrival. The staff were all excellent...including Charlie(pool/beach waiter) Joslyn (waitress/server) Iran (pool/beach waiter) and Manuel!! The rooms were very clean and spacious. We were fortunate to get a room with both a pool and ocean view!! Aside from the burgers near the pool and some pretty bad steaks at Boganvante, all other meals were fantastic!! 2 thumbs up for Veneto...amazingly good!! Could have had a little more entertainment on the Caribe side, but the nightly shows at Solaris were pretty good. We really enjoyed that the lobby bar was open 24 hours, not to mention 24 hour room service :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary

Smaller hotel with lots of options

Posted Jan 25, 2015
With this hotel you have the option of using the facilities at the larger royal Solaris which is located next-door, but it is nice to not have to make a reservation for an à la cart restaurant or fight for pool space. So I would recommend this hotel for that reason
4 out of 5
Recommended
for Everyone
by A verified travelerfrom virginia

Great hotel and beach

Posted Jan 25, 2015
Pros: clean hotel ....everyone very happy to accommodate your needs!
Cons: they really need to offer free WiFi. It cost $16.00 per day!!!
Location: Location is great and the sister hotel which is the Solaris is also included in the all inclusive package and offers lots of buffets and snack bars
my husband and I truly enjoyed this hotel . The hotel is right on the beach and swimming there was fantastic. At first when we arrived it seemed so small in the lobby area and pool side .....however..it truly was very peaceful there. The breakfast buffet each morning was wonderful and staff in restaurants were all very pleasant. Afternoons around 5:00 they offer all sorts of flambé coffees . Nice touch. Hotel looks like a Spanish style architecture. Not good about it is not having free WIFI. If you decide to go there always try to get ocean view or front. Those are the best rooms!! Great perk also is that you can use the Solaris hotel next to it. It's connected so it's right there! Great entertainment and huge buffets and an outside huge buffet at the water. Huge several pools with large snack bars and drinks at both places very good. Make sure to tip everyone $1.00 or so. It helps them . Restaurants at the deluxe are good and fun! Fun to use both hotels as its all included in the all inclusive package !!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom long Island ny

Nice hotel

Posted Jan 22, 2015
Pros: Rooms were very nice & very clean. Wait staff & bartenders were great.
Cons: Front desk service
Location: Location was good. Just a bus ride to downtown.
The Hotel was great. The front desk service had a lot to be desired Not very friendly nor accommodating. Wifi is costly & not very good. The Maid service, bartenders, wait staff & food were very good. The restaurants were much better than the buffets. The hotel is very clean & well maintained. Overall I had a great time
5 out of 5
Recommended
for Families
by A verified travelerfrom montana

Nice hotel

Posted Jan 21, 2015
Pros: Close to the beach , can eat in the sister hotel, bus stop right outside the hotel
Cons: Time waiting for the food is little bit long
Location: Can do kayak thing across the hotel , close to airport
Way beyond my expect, nice hotel! Food is good , but waiting too long, staff is nice , hotel lobby too dark at the daytime
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kimberling City, MO

Two thumbs up for GR Caribe Deluxe. Great vacation

Posted Jan 20, 2015
Pros: The Employees.... without a doubt.
Cons: Only ask once if someone would like to hear a timeshare presentation. After I've politely declined it means I don't need to be asked again.
Location: On the south end of Hotel Zone. Easy to get to and from Airport. Everything along the Hotel Zone was easy to get using the buses ($1) each way.
We had a great time. I really liked the architecture of the whole complex. We like the ability to use the facilities, restaurants, and bars of the sister resort next door. The resort had someone cleaning the beach of seaweed every morning... I can't say that for the places of either side of the Solaris properties. But, the part that really made it a great place to stay were the people working there. Several employees really stood out and I wish I could place their names on here so their management would know how great they were. I never go into a property expecting everything to be 100% perfect, but nothing here I didn't like is worth mentioning. If you are looking for a great place for adults and families this is your place.
4 out of 5
Recommended
for Couples
by A verified traveler

Good Quality price

Posted Jan 19, 2015
Good Hotel. Small improvements are needed, but I am very happy with my experience there. I would go back to this hotel for the same price.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2015
Front desk staff not very accomodating Overall wait staff very nice and very friendly and very, very accomodating Food better than expected Hotel nicely decorated and inviting Nice to be able to use nearby pool facility as it was more energetic and fun there
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 福岡県

スタッフの対応がとても良いホテルでした

Posted Jan 11, 2015
飛行機の遅れのため、到着が夜中の3時になったにも関わらず、わかりやすい英語で電話応対、チェックイン対応していただきました。 時間が足りずオールインクルーシブを満喫、、、とまではいきませんでしたが、明るいスタッフの笑顔にリゾート気分が盛り上がりました。 料理もお酒もおいしかったし、プライベートビーチもとてもとてもきれいでした。
4 out of 5
Recommended
for Families
by A verified travelerfrom 日本(東京)

リーズナブルで過ごしやすい

Posted Jan 8, 2015
ビーチにすぐに出られ、カンクンの海岸線が一望でき気持ちよかったです。残念なのは、ランドリールームがなかったこと。家族連れのため、長期滞在には洗濯が必須であり、クリーニングサービスは高価なためランドリールームがほしかったです。あとWifiが有料で、1日US16$はカンクンリゾート地とはいえ、高いかなと思いました。その他は良かったです。