Ratings based on 4,104 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean close to everything

Posted May 26, 2015
First time in Cancun, the hotel was very clean and modest. I found it very small for a all inclusive resort compare to I'm use to in the Dominican Republic. I was not a fan of the food. If I have to complain about anything it will be the food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel

Posted May 26, 2015
Nice hotel close to the beach, all inclusive the best.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bklyn NY

The attention of the staff is over the top

Posted May 25, 2015
We loved it is was grait we had a lot of fun the food drinks excellent the attention from the staff all the employees wher really nice we will love to go back to this hotel 😄
5 out of 5
Recommended
for Everyone
by A verified traveler

It esa nice

Posted May 25, 2015
Me experience ese Great this is my second time staying on this hotel , great service, nice people ,
1 out of 5
by A verified travelerfrom washington DC

Don't go here !

Posted May 25, 2015
The cleaning staff stole jewelry from my room ! Thank goodness I put the rest of my valuables in the safe. I would not recommend anyone to stay here.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Posted May 25, 2015
It was nice the food was excellent, Beautiful beach but the ocean was a little bit rough, overall was good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NH

Family Vacation

Posted May 24, 2015
Pros: The whole staff! The Marco Polo Restaurant, pool and beach areas. Pool bar drinks!
Cons: Rooms could be updated. Definately new towels in the bathroom. The lounge could use an update also, the couches and chairs were soiled.
The Gr Solaris was a perfect spot for our 1st family trip to Mexico. The waiter/waitresses are hardworking, helpful, attentive, and very friendly. Please make sure you tip everyone, they deserve it, especially at the Marco Polo. They serve a 4-5 course meal each night, which you may pay at least 50.00 for in the states, so 20% of the total would be appropriate. Ask for Feliciano, he's the best!! The buffet is ok, kind of mundane after a few nights. Food by the pool will satisfy anyone's appetite. Something for everyone. The entertainment staff is awesome, they keep you entertained throughout the day and evening. My family participated in most activities; water- aerobic, bingo, trivia, beach volleyball, and some fun pool competitions!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

Find Peace with my GR Solaris Family

Posted May 23, 2015
Pros: Maggie Noel Adrian Frank Ray Ramone Odely Oblilia Kevin Hamilton Jair Sandy Betty Mannuel Edgar Luis Matilda emmuel tony Fernando Gilberto Vermon
Cons: For me personally nothing
Location: Perfect close to airport buses right there to take u into town many tours that leave right from hotel the hotel has places set up for all ur touring
Having recently lost my dad suddenly two days before our scheduled departure we had to move our trip back. When the Gr found out about my dad's passing the out pouring of messages calls etc was over whelming.This resort is not just a hotel it is home and family. From the moment we arrived the hugs and kisses and comforting words my heart holds a special place for each and every person who works there. If you never have encountered such a place check this out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom A

Great hotel on the beach

Posted May 23, 2015
Great hotel, extremely friendly staff and beautiful views. The only draw back was the food, it was prepared nicely but it wasn't that great.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom california. usa

Nice hotel close to beach

Posted May 23, 2015
Ac set to high in show dining room Freezing cold in there: were told Could not ajust to low but had to Shut off entirely Replace concrete wall with rot iron Fencing where pool area meets Beach so sun bathers can have View of the ocean