Ratings based on 3,387 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and OK All inclusive Hotel, not +

Posted Sep 22, 2014
Small but convenient (all facilities easily accessible), food: just ok but not bad, animations ok. Good for shot stays (2 days max). Rooms not renovated. Positive thing: Staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel, very pleasant to be there.

Posted Sep 20, 2014
Excellent! That's all I can say everything is amazing from start to finished. I would defenitely go back many times. Excelent! Good service, amazing shows, food was great. Me and my husband enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

3rd time return

Posted Sep 20, 2014
This is our third time staying at the GR Solaris and we are never disappointed. The staff is so attentive and friendly. The food and drinks are great. The rooms are clean and the housekeepers always surprise us with towel made animals. Definitely coming back next year.
3 out of 5
by A verified traveler from Orange County, California

Posted Sep 20, 2014
Some of the hotel staff , the one selling time shares doesn't really care to help if they know you're not buying . It seems like their service depends on whether they can get anything from you. There's a lot of seaweeds in the front beach area
3 out of 5
Recommended
for Everyone
by A verified traveler from Whittier CA

Nice hotel. Marco Polo restaurant is superb.

Posted Sep 20, 2014
Everything was acceptable except for the concierge that insisted to set us up with a time share presentation. We had to decline the offer politely. She was pretty pushy towards the presentation for 2 days and continously asking for a credit card but refused to disclosed that information. Please avoid these people just a waste of time.
5 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma city

Hotel excelente, only the beer no good

Posted Sep 20, 2014
The atention was excelent, the hostes very good the beer does you need put more varierity
5 out of 5
Recommended
for Everyone
by A verified traveler from new Jersey

A pleasant stay.

Posted Sep 17, 2014
Pros: I like that the hotel is compact and easy to maneuver for people with disabilities.
Cons: Do not water down the salad dressing and cheese for the nachos. Better chairs and umbrellas by the pool.
Location: Great location, plenty of things to do. Dolphin swim was great, close to malls, clubs, ruins, short ferry ride to Cozumel and Playa del Carmen.
I am a club member at the GR SOLARIS but on this trip I went as a non member. Myself and my family where treated better as a non member. Everything was great, noticed some changes for the better. The food has been better, this time I was somewhat dissatisfied.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great staff, too small

Posted Sep 16, 2014
Everyone that works here is wonderful and tries to make your stay as pleasant as it can be. Safety at the hotel is amazing, everyone looks after you and makes sure that you are and feel safe at all times. That being said, the facilities are small and average at best. The food is bland and repetitive and the dining areas are too small. The pool is boring but the beach itself is great. I'm not sure if I would stay here again but if I did it would be for the staff. Emiliano, the lifeguard, and Eduardo Z. at the front desk made us feel so welcome and made our stay amazing!
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Nice hotel and fun activities provided by staff!

Posted Sep 16, 2014
It was a great first experience. The staff and everyone where attentive and friendly. I would definitely make this a choice on my next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago,

Sep vacation

Posted Sep 15, 2014
Pros: Food is great the staff is amazing. The entertainment staff does a WONDERFUL job from the pool activities to the nightly shows.
Cons: Rooms as far as more modern look and tv with more channels, but then again who goes to stay in a room and watch tv?
2nd time at this hotel and still loved it!!! Went to relax and not worry about anything and that is exactly what I did.