Ratings based on 3,090 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
by Mike from B
PoorPosted Mar 5, 2014
Bad Rude Staff Poor food Hopeless service Threatened by the staff for not accepting time share offer I will never recommend
for Everyoneby Laura from Dallas, TX
Very nice Hotel and close by airport :)Posted Mar 4, 2014
GR Solaris was a great experience ...The staff is excellent. ..The hotel so in order ..one of the best hotels I have stayed in ...I would stay they next yr to come ...Thank for a vacation to remember
for Everyoneby verna from Newfoundland
Small resort but very nice.Posted Mar 4, 2014
Pros: The size, and it's very well taken care of.
Cons: Maybe some water toys on the beach.
Location: The location is good,you can get around easy for shopping or some tours.
Just returned from GR Solaris Cancun and we had one of the best vacations ever,the resort is not to big and the staff was excellent,also very clean.would go back in a heartbeat.
for Everyoneby A verified traveler
Wonderful!!Posted Mar 4, 2014
This was a wonderful place to stay. All the staff was so helpful and pleasant.
for Everyoneby MexicoTraveler
Great resort for the pricePosted Mar 4, 2014
Pros: Staff, cleanliness, drinks, right on beach, pool bar, guacamole, Dos Equis on tap.
Cons: More food variety. Though buffets were typical all inclusive options. I personally would stay away from the beef - but I think that's a Mexico thing
Location: Good location. Short ride to/from airport. $1 bus ride to town. Don't go to Senor Frogs - they will RIP you off like no other.
Great resort for the price. Food was good, drinks were plentiful and employees were friendly and on top of everything. The drinks were good. Don't know why people were complaining that the drinks were weak. My friend and I didn't experience that at all, and believe me, we can drink a lot. Also, they had Sol and Dos Equis on tap, which was awesome. Don't like the week fruity drinks? Then drink a bunch of beer. Also, staff loved giving us shots. Food was good. When I say good, I mean edible and not gross. Got a bit sick of it as the days went on, but it's what you can typically expect from an all-inclusive. Everything was super clean from our room, to the common bathrooms, pool areas, etc. Huge plus in my book.
for Everyoneby Melissa from Dallas, TX
Hotel on the beachPosted Mar 3, 2014
Pros: The staff being so attentive
Cons: The mattresses at the hotel
Location: The ocean is a few steps away from the hotel.
Wonderful time in Cancun Mexico. The hotel was great. Food and drinks were great. Hotel staff were awesome! My only complaint would be the mattresses being hard. Other than that I thought it was a great hotel.
for Everyoneby lisa from nj
Nice hotelPosted Mar 2, 2014
Pros: The shows.
Cons: Kids club hours and activities ( from 10 to 6 only, last hour and a half they wach movie,somedays they close for lunch)
The hotel is nice ,not crowded ,food is good ,room service 24 hours and quick .The shows are very good. Kidsclub is OK , one of the girl working there had attitude . The room we first got was close to elevator and you can hear it very well all nite long so I requested to change the room unfortunately they didn't have anything available until the next morning so we change it in the morning and got complimentary massage for inconvenience that was very nice and massage was excellent ( thank you Eva) . Overall a good experience .
for Everyoneby Cindy/Mike from Minnesota
GR Solaris = Great VacationPosted Mar 2, 2014
Pros: See above....beach is great. We walked the beach, found shells, 3 pool areas, nice staff, good food.
Cons: Ceiling fans or open air in the restaurants-lobby bar.
Location: The city bus is very user friendly. Easy to get to shopping by bus or the ferry's. Not much outside the resort close by.
Very nice 2 week vacation. Extremely clean resort. Food was very good! Sandy from the Entertainment staff is so nice and very eager to accommodate. The girl working in the deli is a sweetheart and makes the best sandwiches and crepes in the evening. Our room was quite a bit smaller than other resorts we've stayed at. Bathroom was nothing special. We had a balcony that overlooked the lagoon. Beautiful sunsets. We wanted an upgrade to Oceanside but the resort was full during our 2 week stay and were unable to get that. Luckily we were no where near the elevator. Walls are paper thin so we could hear extremely loud neighbors our 1st week. The 2nd week was much better/quiet guests near our room. We did room service breakfast which was excellent! The pizza and snack bar area by the pool is amazing. Loved the pizza and ate it everyday. The snack bar was excellent everyday. Eider & Abraham at the Rosmarinus bar by the pool was great. Always friendly and didn't "burn" your drinks- Our main complaint would be how hot the restaurants were. There were no ceiling fans or open windows. We felt hot and sweaty at every breakfast or dinner we ate inside. The lobby bar was extremely hot, as was the entertainment showroom. We found ourselves going back to our room at night, rather than sit in the heat in those areas. (we were there the last 2 weeks of February)
for Everyoneby Canada girl from alberta, canada
Awesome staff...beautiful ocean view from roomPosted Mar 2, 2014
Pros: Rooms, staff and shows!
Cons: We HATED that you didn't enforce your "posted" rule about not saving chairs at pools! We had to be up at 4:30am!!! just to get a chair!!
Location: Close to airport, right on the beach where you could swim if the sea want too rough.
Arrived to amazing welcome. Super friendly and helpful staff. Kitchen people are hard workers. Food was pretty good. Awesome pool.
by A verified traveler
Nice beach frontPosted Mar 1, 2014
Food was not good. Pool was way too loud. Spa room was excellent.