Ratings based on 3,365 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

It's a must do again!!!

Posted Aug 30, 2014
Pros: Beautiful property!
Cons: Less noise at the pool area, with the emcee too much talking!!!
Location: 15 minutes from the airport, very nice! The excursions were pretty close a quick bus ride and you were there.
There are not enough words to describe how wonderful my stay at GR Solaris was! The property was absolutely beautiful, extremely accommodating staff and very good food. I have been telling all my friends and family about my stay and that we all have to go together!
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens, NY

Excellent

Posted Aug 29, 2014
First time in Cancun. From hotel staffs to food, drinks, open bar, pool side drinks, snacks, overall everything is excellent. will go again
5 out of 5
Recommended
for Everyone
by A verified traveler from Guilford, CT

All inclusive

Posted Aug 28, 2014
Best food yet, we've stayed at a few different places in Cancun and thought this one had the best food. The bed was very hard, uncomfortable. Wi-fi internet was very expensive so we went without. Vacation!!! Did not like hotel staff trying to get us to buy a vacation membership. Overall, however, a very nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

Nice

Posted Aug 28, 2014
It's nice. Staff are very friendly and don't hold back on the food and drinks. We had a good time and gained a lot of weight. Will be exercising it off in the next month, or months.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great place to stay in Cancun!

Posted Aug 28, 2014
Pros: There is much to like about this hotel----general staff, entertainment staff, accommodations, food, pool, beachfront....the list goes on.
Cons: The food in the ballroom and sanitary conditions in the outside bathroom by the pool need improvement.
Location: Golf course. Several miles away from free-standing restaurant, shopping venues, and clubs.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful scenery

Posted Aug 27, 2014
We stayed 6 days 5 nights and we had a wonderful time. I must say the service was impeccable! Everyone was gracious and friendly. The hotel was beautiful. I would definitely come again as well as recommend this hotel to a friend. I would have to say the only downfall is that the arcade was under renovation which was a bummer because it would've allowed a little more for the kids to do. We were trying to shoot pool and tons of kids are around the table leaning, putting the balls back on the table. Either you need a kids only pool table, or after a certain time kids should not be allowed in that area. I don't mind kids but that's why I left mine at home so I could thoroughly enjoy my adult trip. Adults like to sip and play pool which made it difficult. The quality of service really made my trip even more enjoyable!
5 out of 5
Recommended
for Everyone
by A verified traveler from yonkers ny

Very nice hotel

Posted Aug 26, 2014
Experience excellent, magnificent views, outstanding service and cleanliness ... Did not like that I had to Pay for wifi
5 out of 5
Recommended
for Families
by A verified traveler from Bucks, UK

Fantastic holiday in Cancun

Posted Aug 26, 2014
Pros: Food, staff, having a sea-view room, coconut daiquiris, pool activities
Cons: Turn the bell off on the lift!
Location: Use the local bus it's a great service, regular buses and cheap.
My husband, son, sister and I had a truly wonderful holiday at the GR Solaris. We were there for 10 days and made good use of nearly everything the hotel had on offer. The best thing about the resort is most definitely the staff. Honorio our waiter most mornings at breakfast was lovely, really attentive and always cheerful and he brought out a slice of cake with a candle on it for my son's birthday. Housekeeping dressed my son's bed on his birthday with a cake (made out of towels), balloons and a big handmade banner saying happy birthday. The entertainment staff were good fun and really did a good job at bringing everyone together in a non-confrontational way, some of the pool games were really good fun. The food was plentiful and I was more than happy with the choice. The pool is clean and tidy as is the beach. We were there in mid-August and always managed to get beds with umbrellas.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Fun trip with granddaughter!

Posted Aug 24, 2014
Pros: See above
Cons: Please keep the pool and surrounding area cleaner. Found cups, food and bunches of hair in the pool. Rarely had anyone walking around and picking up
Location: Parasailing was right in front of the hotel, $60 for adults, $30 for kids. Enjoyable experience. XPLOR was so much fun, all day experience.
GR Solaris is a nice hotel. Beautiful beach. Food available 24/7. Food was not real exciting but we always found something we enjoyed. Could keep the pool and pool area cleaner. Room was fine. Staff was friendly. A lot of children there so we found the beer drinking competition tacky (competitor vomiting in the bushes), went to one of the evening shows and found it not so kid appropriate so we left. Had ping pong, board games, bingo etc to play around the pool which was nice. Bus service into Cancun was great and cheap, no need for a taxi. Highly recommend XPLOR which was expensive but was so much fun ziplining, swimming through caves etc. Also they release baby turtles back into the ocean at night in front of the hotel, ask lifeguard or reception what days they do it.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Killer tan!

Posted Aug 24, 2014
Positives: location, staff, pool, beach, amazing nightly shows. Negatives: food, room service, housekeeping, pool water too warm, too many locals.
Comment from Hotel Management
Aug 26, 2014 by SolarisHotels, Hotel Management
We are very happy you liked the nightly shows and the services from our staff. All our guests comments are really important to us it help us improve our services in general. We hope you visit us in the future and see our improvements. Best regards, Hoteles Solaris de Mexico
Comment from Hotel Management
Aug 26, 2014 by SolarisHotels, Hotel Management
We are very happy you liked the nightly shows and the services from our staff. All our guests comments are really important to us it help us improve our services in general such as the food and room service. We apologize for the discomfort regarding the temperature of the pool, right now we are in mid-summer therefore the climate is really warm but we will take it in consideration. We hope you visit us in the future and see our improvements. Best regards, Hoteles Solaris de Mexico