Ratings based on 850 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Great Adults Only Hotel

Posted May 27, 2015
Pros: The service was the best part, hands down. The entertainment staff does a wonderful job at keeping you entertained and keeping fun activities going
Cons: It's an older hotel, but they seem to have upgraded some things. I think that adds to it's charm
Location: We never left the resort, but there are things you can sign up to do that are on the beach (parasailing which we did, and jet skis, among other stuff)
This was a great all inclusive, adults only hotel. From the moment we arrived, we were treated like family. The staff seems to genuinely care about you, and want you to have a good time. We booked the club room, ocean view, with the jacuzzi in the room, which I highly recommend. It's a great view, and the jacuzzi is a nice bonus. Plus, there are a few perks when you upgrade to that. We had an issue with the jacuzzi not working, and the maintenance people were fairly quick in fixing it. The keep the beach and pool area very nice and clean. There are always fun activities going on, mainly due to the excellent entertainment staff who keep games going. The restaurants are mediocre, but that's kind of what you expect from an all inclusive, not top quality. We enjoyed Pier 12 the best. I will say we never did try the Old Barn (it's closed a few days and I forgot about it because it's across the entrance from the hotel) We also didn't try Shangri-La, my husband forgot to pack long pants, he only had jeans, and it said no jeans allowed. We met some people who did go in with jeans and a polo, and were allowed to eat, but they said it wasn't worth it. The paradise buffet always had several options that were decent as well. My main thing was that the service here was outstanding.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Malone, NY

Adults only retreat.

Posted May 27, 2015
This is a nice adults only hotel. Very small so the staff caters to you. Only wish the air conditioning was colder, a swim up bar was there, and refrigerators were in the rooms.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Good adult only resort.

Posted May 26, 2015
Pros: Beach, pool, all inclusive was nice didn't have to worry about paying for meals or drinks. staff was very friendly. adult only was awesome.
Cons: more alcohol in drinks, they seemed a little watered down
Location: good location. about 5 min walk from nice indoor mall and another 5min from there to a big outside mall.
Went here on our honeymoon. Room we reserved wasn't available, but got a free upgrade to the 6th floor. was very relaxing stay. not too crowded, super friendly staff. entertainment staff is very high energy. Food at the restaurants was pretty good. We would most likely stay here when we return to Cancun.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom State Center, IA

Very fun resort

Posted May 25, 2015
This resort is smaller than the rest but that is a good thing because service was faster and they had lots of fun activities to do throughout the day. If you want a new resort this isn't it because you can tell it's an older building and could use some restoration but it has been maintained well. We will go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Excellent staff that is always attentive to your needs!
Comment from Hotel Management
May 19, 2015 by Hector Guerrero GM, Hotel Management
Thank you so much for taking your time to review our resort; its always a delight to hear from our guest. I also thank you for the great comments about our staff. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

girls vacation

Posted May 17, 2015
Hotel staff awesome. Love the smaller size because you ran into the same people everyday and staff learns who each guest is. I have never met a better staff. Overheard a guest arguing with a staff member, but the staff remained calm and did there best to deal with what appeared to be hit heads! Food was great and entertainment staff so much fun!
Comment from Hotel Management
May 19, 2015 by Hector Guerrero GM, Hotel Management
Dear Carolyne Thank you so much for taking your time to review our resort; its always a delight to hear from our guest, it is great to know that you had a great time with us. I also thank you for the great comments about our staff and our resort. I would love to welcome you again and your friends in this your Golden Parnassus Resort, hope you come soon. Kind regards from paradise,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

best staff by far

Posted May 17, 2015
we love this place, our 3rd visit. not a big resort or nothing very fancy but the entertainment staff and the rest of the resort staff are amazing. all the restaurants have good food as well as great service. no kids and a smaller crowd make the stay an enjoyable and relaxing time.
Comment from Hotel Management
May 19, 2015 by Hector Guerrero GM, Hotel Management
Dear Joe Thank you so much for writing us your comments on your recent stay at our hotel. One of the things I enjoy the most when reading the reviews is hearing that our staff is doing an excellent job that makes them stand out, like in your case. I hope to have the opportunity to welcome you back. Sincerely
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

Staff makes resort

Posted May 16, 2015
We enjoyed are stay Staff were what we felt makes us thinking about returning Along with the food and entertainment
Comment from Hotel Management
May 19, 2015 by Hector Guerrero GM, Hotel Management
I am sincerely grateful for the kind comment you have shared with us, I will definitely share your message with my team letting them know they shined. We will be thrilled to welcome you back, it will always be an honor to serve you again. Sincerely
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington state seattle

Great hotel

Posted May 5, 2015
Thanks to all staff who was very friendly i cant remember all names but special thanks to Alejandro Jesus Luis Charly Gaby Anni Angie Elias
Comment from Hotel Management
May 7, 2015 by Hector Guerrero/GM, Hotel Management
Thank you for your kind comments, I will share them with all our staff. Specially Alejandro, Jesus, Luis, Charly, Annie, Angie, Elias, Gaby :) We wish you give us the opportunity to welcome you back. Best regards
3 out of 5
by A verified travelerfrom Arizona

Great beach view bad food.

Posted May 4, 2015
Pros: Friendly staff and great ocean views.
Cons: Food and activities.
Location: Location was great.
Great ocean view . One party at the pool Wednesday which was the highlight of the hotel stay . One night out of the four we stayed there was something to do. I suggest if you stay here to have activities planned off site and eat off sight food was not very good at three of the four restaurants we went to. We went to eat dinner one night at the sister hotel Great Parnasssus and it was excellent. If you are into lounging around and don't have high standards for food than this is the place for you.
Comment from Hotel Management
May 7, 2015 by Hector Guerrero/GM, Hotel Management
Thank you for sharing your experience at our property, your opinion is the most important tool we have to improve our service and the quality at our restaurants. I hope you give us the opportunity to host you one more time in the near future. Respectfully