Ratings based on 1,255 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Right on the beach!

Posted Nov 21, 2014
Stayed here for my birthday! Beds are so comfy! Decent food! Strong & yummy drinks! Hotel made for families... Not the place to go if you want to get away from kids. Only disappointment.. there was a blackout in the early hours of the morning, maybe for about 2hrs. Pretty scary. Hotel staff didn't mention it at all the next day. No apologies for inconvenience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wyoming

Absolutely wonderful

Posted Nov 19, 2014
Had a wonderful time, the staff were amazing and spoke English! Spent ten days there with twelve others in our group, all of us had such a good time. Would recommend to anyone. Also had three small kids, 6,5,4. They didn't even want you leave.
5 out of 5
Recommended
for Couples
by A verified travelerfrom New Mexico

The hotel provided us with a great vacation.

Posted Nov 18, 2014
Pros: The comfort of the hotel and the great shows every evening. The food was also world class.
Cons: More live entertainment. The live music would end too early in the evening.
Location: Everything that we had planned to do was near by and the local transportation was easy to use.
It was the first time that we had stayed at this hotel and would recommend it to other family and friends. All the staff were very friendly and helpfull.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bourne,mass.

Great hotel

Posted Nov 17, 2014
Had a great time the hotel staff were great . Treated me like I was part of there family.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Real nice get your moneys worth out of this place

Posted Nov 17, 2014
Been there 5 times been great worth paying for the ocean front room one step up from regular room pool was cold last time we went it was low 80s out though and less selection of lunch and dinner but b fast had it all best part of the trip
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Would love to return to this top class Hotel.

Posted Nov 16, 2014
Pros: As above.
Cons: Nothing.
Location: As above.
Attended a family wedding midway through our stay at this Hotel and everything about it was done with so much attention to detail. The Hotel is set on the beautiful sands of the Carribbean and is within easy reach of local attractions. The Hotel staff went out their way to be helpful and attend to any requests that were put to them. The facilities were first class and any trips outwith the hotel were easily arranged. Food was top class with a choice of several restaurants, from local cuisine to Italian. Shops plazas and bars were close by as were restaurants if required but the all inclusive deal was money well spent. All in all a great hotel I would love to go back to.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

Not as good as we expected the second time around.

Posted Nov 15, 2014
Pros: Volleyball, room, 6th floor snack bar.
Cons: Restaurant food offerings.
Location: Located walking distance to a local mall and there are a number of restaurants nearby.
This was out second stay at Gran Caribe. We loved it the first time we visited in May. This time we were offered an upgrade to the 6th floor when we arrived late at night in a rain storm. We thought we would get a better room, but the only thing extra was the 6th floor snack bar, which was open 24 hrs a day. The room was identical to the one we had in May, but was not ocean front. There were many people on that floor as visitors and they were loud and wild during the night so sleep was disturbed. Also, there was some clanging of something outside every night as the wind blew.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2014
Great hotel with great staff, but I definitely recommend an upgrade for better room quality. Avoid their Italian restaurant... We've been to the resort 3 times, and this restaurant is never good. We typically hear the same from others as well.
2 out of 5
by A verified traveler

Posted Nov 11, 2014
Pros: Kids pool and small waterpark
Cons: redo the menu & food
Location: very close to Isla Mall and the entertainment district
Food choice for kids were limited and the food in general wasn't very good. Restaurant reservations went fast but then we say lots of empty tables. Staff was courteous but not too friendly (they seemed too busy)...but we went in early November so it wasn't exactly peak season.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama City, Panama

Staff could be better

Posted Nov 10, 2014
Good hotel but the staff could be better. The next time I will try the new hotel to compare room amenities.