Ratings based on 2,020 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee

Perfect Place

Posted May 1, 2015
Pros: Staff is fantastic: friendly and always available. Very very clean rooms. Restaurants have a good selection of food. A visit to the Spa is a must !!!
Cons: I wouldn't change anything
Location: Downtown is minutes away. Plenty of restaurants and bars. Ferry is very close. Also, there is a supermarket. across the road.
This was our third stay in this hotel. Getting better and better. We will definitely go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2015
Love the hotel, great experience, best ever..like ti come back soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel nice beach next door to ferry

Posted Apr 28, 2015
Pros: see above
Cons: all good
very happy with this hotel great service and friendly staff great beach with raft to swim to pool warm internet free central location great guacamole and chops
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
I have stayed here multiple times. It is always a consistently good experience. The staff is courteous and the facilities are very well maintained. I wouldn't think of staying anywhere else.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom colorado

Beautiful hotel with an amazing beach

Posted Apr 26, 2015
We had such a great stay here! The staff is beyond wonderful, always friendly and helpful. The facility is clean and relaxing. Our room was spacious the ocean view was definitely worth the upgrade. Their pool is huge as well as a great beach area. We never felt crowded atbthe resort, but there's always staff close by to help if needed. The restaurants had an amazing selection and the food was great quality. I prefer this far more than the all inclusive style resorts. We will DEFINITELY be back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland

Great hotel service and sandy beach.

Posted Apr 26, 2015
Pros: This hotel is a true 5 start. The attention from staff for anything you need is excellent. I am impressed with the whole facility and amenities.
Cons: Eliminate the membership sale speech right after checking in. It is the last thing I want after a whole day of travel. This can be done another time.
Location: This hotel is in walking distance (3 blocks) to great restaurants and local shops. Tour pickup sites are within blocks as well.
From the moment we arrived, we were met by very courteous staff. Our luggage was taken from the taxi to our room and we never had to touch it. The check in process was quick and our request for a king size bed instead of what initially was reserved for us was easily change. At the buffet, after we got our food on our plate there is always someone that takes our plate to our table. The beach is not affected by the Caribbean ocean big waves so it is ideal to swim in. Lots of white sand and sun but also have lots of shaded spots to give you a break from the sun. The swimming pool area can not be beat. There are 4 main pools all connected by a waterfall or river-like areas. Food and drink service is right at the pool with several staff at your service. I intend to stay here again when I come back to Cancun.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Love the room's view to the sea and the decor.

Posted Apr 25, 2015
Love the spa the best I ever had....Great food from the buffet. The only thing the balcony was not clean. It has cigarette ashes on the furniture.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2015
el hotel esta bien lo único malo fue en un de los restaurantes el mesero dio muy mal servicio. de ahí en fuera todo bien
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

A Memorable Meeting

Posted Apr 22, 2015
I met my soulmate on eHarmony over the Internet on March 25th. On April 17th, we met for the first time in person in the Cancun Airport. We made love for the fist time in room 1014. We had a most delicious time and everything was perfect. The room had a gorgeous view. We spent a lot of time in the pool and on the beach. We had most of our meals in the Hotel and room service. The people that took care of us during our meals were very thoughtful and friendly. As I will be spending the rest of my life with this women, we will for sure be back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Savannah,Ga.

Business trip

Posted Apr 20, 2015
Pros: Everything
Location: Location is great for just about anything.
Just stay here!! They could should "THE RITZ" how to operate a hotel.