Ratings based on 2,009 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2015
el hotel esta bien lo único malo fue en un de los restaurantes el mesero dio muy mal servicio. de ahí en fuera todo bien
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

A Memorable Meeting

Posted Apr 22, 2015
I met my soulmate on eHarmony over the Internet on March 25th. On April 17th, we met for the first time in person in the Cancun Airport. We made love for the fist time in room 1014. We had a most delicious time and everything was perfect. The room had a gorgeous view. We spent a lot of time in the pool and on the beach. We had most of our meals in the Hotel and room service. The people that took care of us during our meals were very thoughtful and friendly. As I will be spending the rest of my life with this women, we will for sure be back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Savannah,Ga.

Business trip

Posted Apr 20, 2015
Pros: Everything
Location: Location is great for just about anything.
Just stay here!! They could should "THE RITZ" how to operate a hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn

my vacation in cancun

Posted Apr 20, 2015
Pros: everyhting
Cons: all inclusive or any other food plans
excellent location, staff is terrific, food is excellent, rooms are comfortable and clean
3 out of 5
by A verified travelerfrom michigan

too little staff and too few chairs

Posted Apr 16, 2015
Cons: more pool chairs and increased staff
We have stayed at all inclusive before but never have been unable to get a chair at the pool. We could not get reservations at the specialty restaurants and when you did attend, they were practically empty. Too few staff. Drinks were extremely watered down. Food was fairly good at buffet and grounds and room were clean
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dubai

Amazing stay, planning to go back next year

Posted Apr 16, 2015
Pros: Love the beach and location
Cons: Lobby staff quite indifferent, however rest of staff was quite nice
Location: Clubs, restaurants, shopping, all very near...
Location is perfect, just across main clubs and bars, restaurants at the beach have nothing espectacular but they make the job, pool and beach staff very friendly.
5 out of 5
Recommended
for Families
by A verified travelerfrom Southern California

Best Beach and Pools in Cancun

Posted Apr 16, 2015
Pros: The cleaning staff, nightly turn down service, Grand Club area, the sand, the water!
Stayed at this hotel 7 times in last 5 years. Hotel is spotless and service is excellent. Kids club (3 - 10 year old) is an excellent place to let the kids mix with others there same age. Kids club is a great to play video games also. They have so many xbox stations and PC's that I never saw a kid waiting to play. 3 different pools with 3 swim up bars, eat and drink in the pool. Pool staff is excellent, will go out of their way to find you a place to sit/lay, move umbrellas, it really is a place where you ask for something and it will be provided. Rooms are cleaned on a daily basis, everything is cleaned to a level that you can eat off the floor!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Great hotel. Small beach

Posted Apr 12, 2015
The hotel facilities are great. Great food and pools. The beach is small. The water is cordoned off a few meters off the beach because there's jet skis and boats that travel through there. It be nice if we could swim a little further out
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, Az

29th Anniversary!

Posted Apr 10, 2015
Pros: The Staff and Beach.
Cons: The Beach Club Deck and Private Beach areas. These need to be explained better to the clients so they understand what is included.
Location: Your resort is in prime location to experience Cancun shopping and night life as well as tours. Perfect.
My wife and i have been to the resort 3 times now and upgraded to the Grand Club the last two times. Eduardo, Jesus on the Beach and Deck are the greatest. Everyone that works the Grand Club ares are the reason we will be back again next year. Thank you everyone you made out anniversary very special.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom F

Repeat customers

Posted Apr 10, 2015
Love this hotel. Have made it an annual spring break affair! Beautiful views, wonderful staff, and the Grand Club is a definite upgrade!