Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
69% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond,VA

Great place to stay!

Posted Aug 16, 2014
Pros: see above
Cons: see above
Location: Cancun is beautiful. The resort allows tour groups to come in and organize trips for you. Swimming with dolphins, diving, and tours.
Wonderful resort for a very fair price. Food was plentiful and varied, but the drinks could use a bit more alcohol. Comfortable beds with nice bathrooms, clean pools, and an inviting atmosphere. Improvements needed in the elevator service and the archaic way reservations for restaurants are made for dinner. Not much fun to have to stand in a line each morning for 30 or more minutes, sometimes starting as early as 7 AM. Other then that, the resort was very user friendly catering to families with young children, young single adults, and older adults providing enjoyable experiences for all.
1 out of 5
by A verified traveler

Grand Oasis Palm Not So Grand

Posted Aug 10, 2014
Under managed, overbooked, lines for everything (food, concierge (when they are available), specialty restaurant reservations, etc). Who has time for all of that when on vacation? Too small of a hotel, walls are paper thin, you can hear your neighbors, people in the hallway, the club downstairs till wee hours of the am & we're on the 8th fl opposite side of the building. Not enough loungers at the beach, equipments constantly broken, the list goes on & on...
4 out of 5
Recommended
for Everyone
by A verified traveler from MEDELLIN - COLOMBIA

GOOD FOR THE PRICE

Posted Aug 10, 2014
Pros: GOOD FOOD, GOOD VARIETY OF RESTAURANTS AND LOVELY BEACH GOOD ENOUGH FOR FAMILIES
Cons: OF COURSE , THE ELEVATORS; TOO SMALL FOR TOO MANY PEOPLE , AND ONLY TWO (2) !!!!!!!!!!!!! , WITHOUT AIR CONDITIONED OR FAN , FREE COKTAILS QUALITY.
Location: XCARET SEEING TOWER, CAPTAIN HOOK┬ĘS GALEON TOUR, "DANCER" FUN BOAT AND FERRY PIER
GOOD EXPERIENCE FOR THE FAMILY, BUT WITH THINGS TO BE IMPROVED ( ELEVATORS, LONG LINES FOR RESTAURANTS RESERVATION EVERY DAY [BEFORE 9 AM ] ). GREAT BEACH, GREAT FOOD AND MENU, GOOD POOLS , GOOD ENTERTAINMENT STAFF, GOOD NIGHT SHOWS . GOOD ACUATIC ACTIVITIES LIKE PARASAIL, WAVERUNNERS, BANANA BOAT,
1 out of 5
by A verified traveler from illinois

Horrible overall

Posted Aug 8, 2014
My experience was terrible , rude personnel specially management /front desk people. No water , bad food
4 out of 5
Recommended
for Everyone
by A verified traveler

Great ocean view

Posted Aug 5, 2014
Nice ocean view from my room. Room is spacious , nice furniture and bathroom.big flT screen tv and minu bar with free drinks included and gets refill daily. HallwAy and elevators gets really hot during the day.
1 out of 5
by A verified traveler from California

Manly Locals

Posted Aug 4, 2014
Pros: The wait staff at the restaurants were great! Always helpful and made sure we had what we needed.
Cons: The food!.. it was horrible...I ate mainly at the pool where the food was somewhat decent.
Location: Nothing is near...you would need to take the bus everywhere but head to Market 28 to buy your gifts...remember to negotiate..
The hotel location seems to be where the locals stay, it was far away from downtown and away from the nightlife. The beach was right outside and I preferred to stay on the beach, too many little kids hanging out at the pool. The hotel was always nice and clean, but it wouldn't be a place I would stay at again.
1 out of 5
by A verified traveler

worse vacation ever...

Posted Aug 4, 2014
Pros: the view from our room
Cons: food, pool cleaning, the use of air conditioning, more elevators.
Location: few things, shopping centers, night clubs...
big lines for the elevators, it was hot everywhere except for the rooms, the pools were dirty, the food was horrible
2 out of 5
by A verified traveler from Texas

Disappointing for a 4 star Hotel.

Posted Aug 2, 2014
Pros: People where nice and helpful. Kids like it. They did have a very good kids club .
Cons: The air-conditioner in halls and rooms, and water pressure. And the water had a bad smell to it.
Location: That was okay. Went to walmart one day.
The staff was very nice and accommodating, no problem there. The Hotel only had two small elevators, no air-conditioner in halls or lobby or elevators. People would cram into the elevators like crazy. Water pressure was bad , it would go hot to cold to hot. and water smelled. Electricity went out one day for 3 hours. Food was ok , not 4 star quality. We have stay in many all-inclusive all around the world. would not stay there again.
1 out of 5
by A verified traveler

Worst hotel I've ever stayed in.

Posted Jul 28, 2014
Worst experience ever. I would not go back to this hotel.
2 out of 5
by A verified traveler from Texas

Hotel was next to Captain Hook Excursion!

Posted Jul 28, 2014
Service was ok. Hotel was very hot! We had no water nor electricity for a day. Beach is full of coral reef not blue like in the pictures online. I would not go back.