Ratings based on 203 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
72% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Donna from Altoona, PA

Nice resort, beautiful beach area, friendly staff

Posted Apr 16, 2014
Pros: Almost everything. The resort and rooms were very nice, food was great. The waiters were very friendly and efficient. Michael Jackson show fabulous.
Cons: More beach chairs. If you got to the beach late (9 am), you couldn't get a chair, especially in the shade for us old folks.
Location: There's plenty to do in Cancun but we go to Cancun so often, we don't do much except go to the malls and shopping areas.
We stayed for 10 nights. The check-in was quick. Our room and bathroom were very clean. We had enough towels every day except an occasional lack of washcloths. When I travel out of the country, I always purchase washcloths from Walmart for 20 for $4 and I just leave them if they are used. The bathroom had 2 sinks which was great for both of us. For the dining, the Grand can also use all facilities of the Oasis Palm. There were 3 buffets and 4 sit down restaurants. I'm not a buffet person but they were excellent. The other 4 restaurants required reservations. You needed to get in line at the concierge desk about 30 minutes before they opened, but the restaurants were worth it. I believe they had 3 sitting for dinner per restaurant. The beach with all the palm trees and huts was absolutely gorgeous.
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canada

good family hotel

Posted Apr 15, 2014
nice beach area for kids - no direct waves fr ocean. restaurants were good. rooms were nice. kids club area is great with lots to do. the pool needs some tile/cement repair but overall we were impressed with the Oasis brand/chain options.
4 out of 5
Recommended
for Families
by A verified traveler

5 Excellent days at the Grand Oasis Palm!!!

Posted Apr 14, 2014
Pros: Staff was friendly and helpful to assist.
Cons: The food was okay but not the best that I have had but we always found something we liked.
We stayed at the Grand Oasis Palm for 5 days and had an excellent vacation. We had great service from everyone. Hervin on the beach was great and made sure that our family was always happy. Our group had 4 adults and 4 kids ranging from 11 to 16 years old. The kids are ready to go back now! This overall was a great family vacation that was enjoyed by adults and kids.
2 out of 5
by yaya from california

Great view of the beach

Posted Apr 13, 2014
Staff were unorganized they told us many things at many different times.. Contradicting stories, wifi sucked I had to call and complain. The food was tasteless , and you had to wake up super early just to book a dinner at the restaurants which means you can't sleep in .. Not coming back
3 out of 5
by doug from rochester ny

Nice hotel and beach front ,

Posted Apr 13, 2014
Food could have. Been a lot better , The resort was nice ,price was good , really could use alittle staff and food , face lift. I would pay alittle more for more . Ok trip Doug
2 out of 5
by Patricia from NY NY

Posted Apr 13, 2014
First the good; the staff is extremely nice. Most people in an all inclusive expect to eat a lot and enjoy it. My friends and I were so disappointed in each and every meal, even the restaurants on site that required reservations. Food was cold, not prepared properly it's as if it came from the freezer to the table. The room are so dimly lit that no girl would be happy putting on their makeup. The Two and only elevators are so small; don't get in if you are claustrophobic. Hotel neglected to spread the word that it was daylight savings and we almost missed our flight coming back home.
4 out of 5
Recommended
for Everyone
by Alyssa from Connecticut

Awesome vacation

Posted Apr 12, 2014
This resort was awesome especially for the price. My boyfriend and I had an awesome time. The hotel staff was outstanding and very helpful. Making reservations for the restaurants was not bad at all. They let us actually book in advance so there were no problems getting reservations at all. The food was good but our favorite was Aires De Norte (steakhouse). It was pretty much right on the beach and the food was awesome. The service was even better. The wait staff was very attentive and we never had to wait long for anything. For lunch we ate at the sushi bar every day because it was that good. I recommend just sitting at the bar and getting your food that way because it's way faster. The bartender there was awesome and as soon as you finished your drink he was asking if you wanted another. The hotel was very clean. Everyday they were cleaning the lobby, the pool, outdoor showers, etc. They also did a very nice job cleaning the rooms. Getting bottled water was never a problem because they restock your fridge everyday. Overall this hotel was awesome and the staff was very friendly and accomodating. We would both definitely recommend this place.
4 out of 5
Recommended
for Everyone
by Alyssa from Connecticut

Awesome vacation

Posted Apr 12, 2014
This resort was awesome especially for the price. My boyfriend and I had an awesome time. The hotel staff was outstanding and very helpful. Making reservations for the restaurants was not bad at all. They let us actually book in advance so there were no problems getting reservations at all. The food was good but our favorite was Aires De Norte (steakhouse). It was pretty much right on the beach and the food was awesome. The service was even better. The wait staff was very attentive and we never had to wait long for anything. For lunch we ate at the sushi bar every day because it was that good. I recommend just sitting at the bar and getting your food that way because it's way faster. The bartender there was awesome and as soon as you finished your drink he was asking if you wanted another. The hotel was very clean. Everyday they were cleaning the lobby, the pool, outdoor showers, etc. They also did a very nice job cleaning the rooms. Getting bottled water was never a problem because they restock your fridge everyday. Overall this hotel was awesome and the staff was very friendly and accomodating. We would both definitely recommend this place.
4 out of 5
Recommended
for Everyone
by Jason from Cambridge, Ontario

Nice hotel at a reasonable price.

Posted Apr 10, 2014
Friendly staff, right from checking in to leaving. The two small elevators are the biggest disappointment. Nice clean facility with lots to do.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for families

Posted Apr 7, 2014
Overall good. Beach is small in a bay so u sit get the waves like at the other oasis. U also don't get the turquoise blue like at the other.still beautiful. Breakfast buffets were awesome, skip them or dinner and go to the restaurants. Take the time to make the reservations. Great for the price. Don't forget to take the $1 bus ride to just about anywhere. Don't waste money on the taxi.