Ratings based on 363 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
71% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2015
I do like this hotel! Food and service are good. It's convenient to arrange for other trips in the hotel.
2 out of 5
by A verified travelerfrom Illinois

Too crowded and disappointing food

Posted Feb 26, 2015
Not on the pretty side of the water, on the marina and no waves, lots of seaweed. Food was poor quality and same things in each restaurant. Drinks were watered down, including orange juice - even the guacamole was watered down! Decor really needs updating. Grounds not well maintained. Definitely not luxurious. Might be ok for young children. Recommend staying on the other section of beach.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fond du Lac, WI

Very nice stay, rooms clean and hotel staff great.

Posted Feb 24, 2015
Pros: The Staff, they were very wonderful, happy and helpful
Cons: Provide free WIFI and Security Key for Guests.
Location: This is a great location. Can take the bus for around $1.00 per day if you want to check out Cancun. The beaches were clean and beautiful.
Overall great experience at the Hotel. Elevator was busy and very small, however efficient. Many hidden cost like internet extra and security lock box key $7.00 which I think is absurd. I chose to take my valuable with me rather than to pay something I feel should be included. It was just my personal belief.
2 out of 5
by A verified traveler

DO NOT RECOMMEND TO ANYBODY

Posted Feb 24, 2015
The food was not good and the menu was the same in all restaurants in the facility, they say All Inclusive and I had to pay for my phone calls from room to room and for my safe in my room
4 out of 5
Recommended
for Families
by A verified travelerfrom Seattle

Reasonably nice hotel close to the beach.

Posted Feb 24, 2015
Pros: The food is excellent, the staff is friendly. Property is kept clean.
Cons: Loud collage kids necessitates better sound proofing in the rooms. Non existent beach activities should also be addressed. Internet should be improved
Location: Location is ok. Cannot say much else
Its a nice place. Beach has lots of shade (which we liked) and the water is shallow enabling the kids to 'run free'. The food was great. Probably the best tasting I've had in an all inclusive, lots of choices and all of them good. Staff was polite and courteous and for the most part did their job well. Rooms were ok, nothing special, clean and comfortable. The only problem was the noise. Lots of drunk collage kids being loud from 11pm-2am. So I'd say sound proofing the rooms a bit better would be a plus (apparently I was the only one out of my family who was bothered by the noise, to be fair). The only other negative is a total lack of any water activities. I did not see any kayaks but the beach is located in a high traffic area, so maybe this was a safety issue. Entertainment was decent. Captain Hook boat ride was fun (free on Fridays). Internet is not free and for the price of quite poor quality. The elevators are really small and inefficient but we were ok with taking the stairs (to the 7th floor).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Must visit!!!

Posted Feb 24, 2015
Gorgeous hotel, good restaurants, friendly staff, great entertainment
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2015
Nice facility. Friendly staff ready to serve. Lots of food options. Spa was terrific. Right on the beach. Every evening a show - magic was great but let Michael Jackson rest in peace. Only negative was the loud neighbors. We had a good time and would return.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice family vacation

Posted Feb 16, 2015
We liked the location, the staff was great, food was OK, didn't like that the water in the pool was freezing cold( they should consider heating the water around this time of the year), the best part were the shows, they were great. The worst part was the room design/ decoration, so outdated and not comfy ( huge lamps on the night stands that are very dangerous if you travel with kids) not enough channels in English, and annoying wait to catch an elevator as there are only two tiny elevators that take forever. Overall the stay was OK, personally I will not return to that hotel.
3 out of 5
by A verified traveler

Not as good as I would hope.

Posted Feb 14, 2015
Awesome views, but facility lacks management. Never clean towels, operator answering time not great. Good was terrible.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom pennsylvania

good staff dirty rest rooms

Posted Feb 10, 2015
Room was nice but could hear hall way noise. Dirty rest rooms in lobby or around resort. Staff was good, could use more drink servers on the beach.