Ratings based on 1,486 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Joseph from NYC
Great hotel, right by the beachPosted Mar 6, 2014
My experience overall I must said wasn't all that great; first of: I requested additional drinks for my minibar; nicely the friendly staff agreed but failed to do so and when I called back next day to see why the minibar wasn't refill as agreed I was given the run around to the point that it had to be escalated to hotel manager to fulfill my request. I just don't see why the aggravation for a few drinks that has been already paid for.
for Everyoneby A verified traveler
RefreshingPosted Mar 6, 2014
Pros: Very Clean, beautiful beaches, great staff
Cons: food quality and variety
Location: buses run every 2 mins if not less and only $1 us each way Avoid cabs not necessary for strip activities. Flea market less than 5 mins away.
Food was average, staff above average, hotel is very accommodating.
for Couplesby Terry from Keller, TX
Great hotel with wonderful beach views & grt staffPosted Mar 4, 2014
Pros: Room, staff, view, pools
Cons: Could have used a map which showed the locations of different restaurants, bars, pools, etc.
Location: Never left the property so I don't have anything to say
Room was wonderful. All of staff very friendly and helpful. Only ate at buffet but food was surprisingly good.
for Everyoneby Amber from K
Wonderful resort in a great location!Posted Mar 4, 2014
This resort is top notch! The beach is spotless and beautiful. Our view from our 4th floor room was stunning of the ocean. It is in walking distance of lots of places in Cancun. The food is great and the activities staff makes the stay incredible! Alex, Dario, and David are a great asset to your team! I highly recommend this resort for anyone who is looking to have a good relaxing time!
for Everyoneby Janie from Omaha, NE
Awesome resort in CancunPosted Mar 4, 2014
Great stay. Very clean and the staff was very friendly. I just wish the pool/Jacuzzi was open later than 8.
for Everyoneby A verified traveler
Beach wedding/ honeymoonPosted Mar 4, 2014
Location: Location of the resort is great! City bus is $1 each way and not more than a 15 min ride to downtown Cancun and 5 min to night life!!
Excellent place for vacation/wedding/honeymoon! The grounds, rooms, and resort were very clean! Staff was attentive and willing to accommodate customers. Food was excellent at all restaurants! Pool side bars were willing to learn how to mix drinks to your liking. Our wedding planner Maria was extremely nice and very helpful in planning our special day. She really went out of her way to accommodate all of our needs for the wedding. Hats off to Maria!! Photographers Fabiola and Humberto were awesome! We had a lot of fun with them and made us comfortable in front of the cameras.
for Everyoneby Derek from Minnesnowta
Awesome Resort!!!Posted Mar 3, 2014
Pros: Food Drinks Cleanliness Staff Pools Beach
Location: Location is great!
Our stay and the Grand Park Royal was fabulous! Excellent food, drinks, & the beach was perfect. Very clean and the staff was extremely friendly. Perfect resort for couples, families, or a group of friends! All inclusive was the way to go!
for Everyoneby Diane from Brooklyn
clean, laid back hotel with a great beachPosted Mar 3, 2014
Just back from my second stay at GPRC. Was there two years ago too. Came back because of the great, friendly service, the excellent food in the buffet, the laid back atmosphere, and the down to earth guests. It's a mixed crowd, but mostly on the middle aged, mid-westernish American side. There was a group of late twenties year old guys there on a bachelor party but they were an anomaly, and probably wished they had picked a more party-centric hotel. The staff are so friendly and always smiling. The grounds are super clean and well maintained. The food in the buffet is excellent with a good diversity of choices. The "Oriental" restaurant was a nice space - you felt like you were in an Asian tree house - but if you want good food, stick to the main buffet restaurant. The beach was beautiful and serene. Scoring beds or other prime seating by the pools or on the beach was a challenge, but do-able. My only complaint is that they didn't put enough water and beverages in the in-room fridge. Not bad if that is my only complaint!
for Everyoneby Amanda from Toronto, ON
Excellent! Exceeded all expectations!Posted Mar 1, 2014
Pros: Great value for money, loved that room service was included in all inclusive package
Cons: Could use some more snack options. Didn't like that we had to line up for reservations for 3/4 restaurants.
Location: 2 malls within 15mins walk, aquarium 15 mins walk
Stayed in a deluxe premier room (basic) from February 23rd-28th. We had an amazing vacation that far exceeded our expectations. Location was fantastic beach was beautiful, 15minute walk from 2 malls. 4 restaurants (3 of which were delicious... not a fan of La Concha). Hotel staff were all very friendly. Room was beautiful with a great view. Everything was clean, never saw anything dirty and no bugs. Spent about $50 in tips over the 5 days giving $1 tip/drink, $2/day to maids and $1-2 per meal. We were sad to leave and would definitely return to this hotel (even after looking at some of the other hotels around the area).
for Everyoneby melanie from iowa
Nice hotel/food and relaxing!Posted Mar 1, 2014
Was in Cancun 5 days. We went mostly to relax . The swim up pool bar was the best! Beds and couches were available around the pool to relax! Nice gym on site but had to pay to get in. The food places were all great and all the staff were pleasurable. Also has outside bar at night on roof top with nice lounging as we'll. I would go back to this hotel anytime.