Ratings based on 1,889 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Great Stay

Posted Dec 15, 2014
Great hotel, good food, love the infinity pool as you can see the sunset over the sea side (typically blocked by taller hotels in the area) close to the city too!! Overall great experience
3 out of 5
by A verified traveler

BEWARE OF THE CONCIERGE!!!

Posted Dec 14, 2014
Cons: Get rid of the concierge service....
The "concierge" service in this hotel is comparable to that of a hundred vultures trying to get the most out of road kill....! Concierge is supposedly another word for butler.... but these people are only courteous with you as long as they have you trapped in their web of deceit. This Hotel is part of one of the many "time-share" type deals under Holiday Royal... the only thing these concierge people are interested in is getting to entice customers into agreeing to show up to a presentation of Holiday Royal's time-share deals... they will promise it will only take 90mins of your time, but do not be fooled, it robbed us of 3hrs of our precious honeymoon time.... they promised us discounts on tours, which turned out to inapplicable.... in other words, a big FAT LIE... Our particular concierge had even shown us a list of discounted tour prices that he could get for us.... at the end, he told us the hotel prices were much too high, but he had a friend outside of the hotel that could score us with lower rates on these tours. Thankfully by then, my husband and I were starting to become distrustful, and decided not to search out this mystery friend of the concierge, but to buy from the hotel, using the discount voucher Holiday Royal provided us. When we went to book our tours, we ran into the very UNPLEASANT surprise that the tour prices the concierge had promised and shown us were all a big LIE.... then since he got in trouble with management, he had the guts to yell at us!!!!
1 out of 5
by A verified travelerfrom houston, tx

Too many restrictions

Posted Dec 14, 2014
Supposed to be a kids friendly resort but beware as your kids will not be allowed in the speciality restaurants. We took our 2 yr old daughter with us only to realize we can't dine in with her and that their day care (open only until early evening) won't take kids less than 4 yrs. room service menu is limited so if you can't eat in speciality restaurants you're just eating sandwiches and soups.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Great hotel right on the beach!

Posted Dec 9, 2014
Beautiful room, awesome private view of the beach, amazing staff, great food, beach front right outside the elevator. the only negative was the very firm double beds, no queen or King size bed in our beach front tower.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

All-Inclusive deal is the best part of this hotel.

Posted Dec 6, 2014
We couldn't resist eating big for breakfast, lunch, and dinner while staying at the resort. Try to walk around the resort after dinner unless you mind putting more weight on the way home. Don't waste your time with anybody offering a discount and gifts by the lobby and hallways.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nyc

Excluding time share and paid gym its great

Posted Dec 6, 2014
Overall great location and ameneties, strongly recommend avoiding their timeshare presentation, no matter how much they claim its different , its not....dont waste half of your precious day there. we stayed at the old building for first night and after seeing the new building decided to upgrade. The new tower is definitely much better, closer to the beach and includes a heated Jacuzzi tub. For three nights at this better room we had to shed additional usd 120. Food was overall great, the buffet was OK, La Concha and oriental and midori was better. Cocktail drinks were great, room service wasn't prompt. Overall great value for your money....beware all inclusive doesn't include gym.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Y

Nice buffe

Posted Dec 5, 2014
We ate all three meals at same restaurant. However the meal has changed every day so we enjoyed to eat. Also there was a cafe next to restaurant. It served 8 kinds of ice cream so my sons ordered almost every flavor, it sounded fun.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CANADA

IT IS CLOSE TO EVERYTHING -SHOPPING -BEACH RELAX

Posted Dec 4, 2014
Pros: EVERYTHING
Cons: NOT MUCH
Location: SHOPPING AT MANY PLACES---FROM THE TOP END MALL-TO THE FLEA MARKET THE BUS IS GREAT WAY TO TRAVEL
WE WERE WELL TAKEN CARE OF---THE STAFF IS THE BEST- TREAT YOU LIKE ROYALITY--GREAT HOLIDAY
5 out of 5
Recommended
for Couples
by A verified traveler

Gorgeous Hotel

Posted Dec 2, 2014
Pros: Lots of staff were available to help you and keep the property in a pristine state.
Cons: Maybe another small "snack/lunch" venue at the other end of the complex, near the Italian restaurant.
Location: Trips were offered but we didn't do anything but relax at the beach. We were about 15 minutes from the airport.
We stayed at the Royal Towers part of the hotel and the room was amazing. We had a beautiful view of the beach and were close to all of the other parts of the hotel.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Brasil

Posted Dec 2, 2014
Already and the third time I stay at this hotel. We enjoyed, however, this time we felt that there was a decline in the quality of services.