Ratings based on 2,132 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

excellent

Posted May 28, 2015
Pros: excellent
Cons: excellent
Location: excellent
everything here is excellent. I am very satisficted
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kr

깨끗하게 정리된 해변

Posted May 28, 2015
깨끗하게 정리된 해변과 대부분의 시설을 호텔에서 즐길 수 있었습니다. 일주일간 호텔에 머물면서 3일은 엑티비티를 위한 저가 호텔을 이용하였고(저녁에 잠만 자는) 후에 휴양을 위한 호텔로 본 호텔을 3일간 이용했는데 만족스러웠습니다. 호텔 레스토랑은 3개정도로 나뉘는데 하나는 뷔페 나머지는 드레스코드가 정해져있는 레스토랑이었습니다. 개인적으로는 뷔페가 나았고 뷔페 서빙해주는 직원은 그닥 친절하지 않습니다. 그래도 전반적으로 대부분의 직원이 매우 친절합니다.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall good...wish more food options for Vegetari

Posted May 28, 2015
We stayed there for six nights. Overall it was a good experience. Wish there were more food options for vegetarians. Everyday almost same food options for Vegetarians.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis TN

Cancun resort

Posted May 28, 2015
loved this resort, and would stay there again. The Expedia staff at the resort were very helpful in planning excursions and airport transfer. The staff were all very friendly and helpful! Wonderful relaxing vacation!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but not excellent

Posted May 25, 2015
Pros: 1. Check in experience was bad. I booked months ago and specifically requested for rooms on any floor higher than 2nd floor. When we arrived at around 5pm we still got rooms on the 2nd floor. When I asked again during check in the staff didn't seem to want to help me at all. Only until I started to really complain that he finally gave me higher floor rooms, but with a bad attitude shown right on his face. Overall it was a bad start of our stay. 2. Beach was beautiful but water was rough with big waves. Don't recommend it if you want to let your kids swim in the ocean. 3. Ice cream machine was broken during weekdays and only on weekend it started to work. Cons: 1. Hotel is well maintained and clean. 2. Food was good and overall service was good as well. 3. Good location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great customer Service

Posted May 25, 2015
I was only at the resort for a few days but it was a great stay. I had a few minor issues but the customer service and follow up were excellent. I would highly recommend this resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

great hotel as always

Posted May 24, 2015
Pros: clean
Cons: the food could be hotter
Location: mall
the food was really great , the staff was wonderful and the weather was awesome
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Everything is great except the food

Posted May 22, 2015
Staff are very friendly and they the resort running really well. There are 5-6 restaurants in the hotel and only Mexican and Italian restaurants are pretty good
2 out of 5
by A verified traveler

Ants

Posted May 21, 2015
Cons: Spry while no one at the room for ants
1- My request was king bed and they give me 2 small bed 2- Room was full of ants and they were on my bed and all over the room. Called but they came and spry it and that was not really fun Real bad hotels and really expensive Shop for other hotels
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bogota

nice hotel

Posted May 21, 2015
Nice hotel... the pool beatiful. Nice beach... need to improve food service.