Ratings based on 1,070 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler
Posted Jun 29, 2015
Pros: Probably one of the cleanest hotels we have stayed in. Everything was spotless.
Cons: Better A/C in rooms, and install A/C in the restaurants. More elevators and pool area is too small. Several days we could not find chairs at the pool
Pros: A very very clean hotel. Water park for kids, kids activities. Staff was helpful. Cons: Very few of the restaurants had A/C, its not much fun sweating while you eat. A/C in room did not keep room very cool. The elevators and pool seemed under-sized for the capacity of the hotel. Always waiting for a elevator. If you don't get to pool really early you will not get a seat. No frig in rooms. Kids TV could not get audio in English.
by A verified traveler from California
Great Parnassus is not so greatPosted Jun 28, 2015
Pleasant hotel staff, food and drinks are just ok. Hotel rooms are old and dated but clean. Hotel acoustics are terrible and noisy, which can make it hard to sleep at night. Nice pool and beach area. Stay away from the photography desk at hotel, total ripoff! Had better experiences at other all inclusive resorts in Cancun, sadly will not be retiring to this one.
for Familiesby A verified traveler from boaz,alabama
Very kid friendlyPosted Jun 28, 2015
Pros: Very kid friendly.
Cons: Better beds and cooler rooms. Also requested small fridge in room but didn't get one.
Location: Don't know stayed on resort.
A lot of fun. Only downfall is beds were like a rock and rooms were hot. Air didn't work well enough.
for Everyoneby A verified traveler from Arizona
Hotel is very Nice and the service is great.Posted Jun 25, 2015
Pros: I loved that it has plenty of restaurants to choose from, and the beach is very clean.
Cons: Room Service could be improved.
Had a great time loved the adult swimming pool area.
for Everyoneby A verified traveler from Los Angeles ca
Nice I really enjoyed staying there.Posted Jun 25, 2015
My experience was nice and I will stay at this hotel again.
by A verified traveler from Springfield mo
Flooded during stormPosted Jun 24, 2015
During a rainstorm the lower level flooded and our 8th floor room did also. They closed off the entire buffet due to rain flooding the eating area.
for Everyoneby A verified traveler from Mexici
AgradablePosted Jun 23, 2015
Entregan las habitaciones tarde eso no me gusta . La playa esta muy sucia falta personal de limpieza. La comida si esta buena y hay muchas opciones.
for Everyoneby A verified traveler from pearland Texas
Nice hotel , good food and close to the beachPosted Jun 23, 2015
service is good... Kids had fun. It's great for family with children
for Everyoneby A verified traveler from texas
family vacation highly recommend.Posted Jun 23, 2015
this hotel is good for family. very good place to spend for family vacation.
for Everyoneby A verified traveler from Illinois
Great set up easy to get around & find everythingPosted Jun 19, 2015
Pros: Easy to find your way around the hotel. Clean & the staff was friendly. The spa was amazing had a couples massage! Food was very good
Cons: On arrival we were thinking we would be getting a welcome drink( was disappointed) Salad as a choice in Big Ben also missed the guitar man playing
The hotel was clean & had a friendly staff . We arrived & got an upgrade which was a pleasant surprise since we were there for our 25th wedding anniversary. Had a few excellent staff members who took care of us during our stay: Wilberto who took care of us for breakfast & lunch in the Mangus. Matide @ the bar club Caribe in the afternoon & Sergio in the French & Octoberfest bars in the evenings They really made the whole trip enjoyable!