Ratings based on 731 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Walnut, CA
Family VacationPosted Aug 20, 2014
Pros: Water slides, Hotel animal photos, Some Hotel Staff,
Cons: They should have a drop box in hotel if you felt discomfort in reference to an incident. So they can address the situation to the employee. Front desk
Location: Bestdays was used to our Tours
The Hotel was ok not the best. Its a Family resort and Family friendly. Some of The Hotel Staff worked hard and friendly others were mean. Front desk was not organized. When we checked in we were given the wrong room. This was an inconvenience for the following day to move rooms by 1:30pm. Another problem at front desk was if you wanted to change money you needed to have your passport and they keep a copy of your passport that they keep. I asked what was the reason for keeping a copy and they mentioned bank requests, doesn't make sense. Front desk for me was a big disappointment. Hotel sinks in both rooms were broken. Wi-Fi was bad. I purchased a prepaid Wi-Fi card to use and connection was horrible $15 for 24hour use period from activation.
for Everyoneby A verified traveler from Delaware
the hotel staff with excellent, the beach nicePosted Aug 13, 2014
Hotel staff very helpful and friendly, excellent food there are plenty to choose from and the beach is nice has a great view. The downside the rooms need to be remodeled and cleanliness of the bathrooms in the rooms is very poor need to clean more
for Everyoneby A verified traveler from Morocco
Family hotel on the beach sidePosted Aug 10, 2014
We stayed 9 days for summer vaccation with 9 and 11 year old kids. Hotel is well located with easy access to the beach. Pool activities available. Friendly staff. Quality of food served needs major reviewing, tastless greasy fried calamary tasted like the french fries and the chicken wings served at the outdoor restaurant. Long waiting lists for the restaurants serving dinner. Chef needs to update his qualifications to prepare better dishes ... Nightly entertainement very limited. Tendency to get bored inside the hotel
for Familiesby A verified traveler
Nice beach, close to airport, great for familiesPosted Jul 25, 2014
Cons: Building maintenance
Location: Close to airport, public transportation available, hotel offers field trips
Great hotel for families with little children. It needs some maintenance and more ventilation in general areas.
for Everyoneby A verified traveler from Orlando, Fl
Excellent hotel has to may things to do.Posted Jul 22, 2014
Pros: To many restaurant, and different spaces for everyone, boys, and adults
Our experience was excellent, very nice and we enjoyed the days at the hotel.
for Everyoneby A verified traveler from san antonio tx
Posted Jul 16, 2014
One of your wait staff Lucio was wonderful, courteous and very helpful! We enjoyed our stay and look forward to seeing y'all again!
by A verified traveler from texas
Worst everPosted Jul 12, 2014
No ac in hotel Old needs renovation Staff not friendly Wifi is expensive and cash only in pesos Disgusting food I wouldn't give to my dog . We checked out after 1 nite and went to Marrioy
for Everyoneby A verified traveler from Dallas, TX
Family vacation was awesomePosted Jul 11, 2014
I loved the staff very nice everyone. Food was delicious very family oriented hotel
by A verified traveler from Los Angeles
Posted Jul 11, 2014
Pros: The room was a good size but it smelled a little
Cons: The food was not very good it needs more variety
The hotel was okay nothing great. The food was not very good and always had pretty much the same thing
by A verified traveler
Not GoodPosted Jul 10, 2014
Did not like the food. The swimmingpool was disgusting. We travel with my two 8 and 7 year girls , and I did not allowed them to get into the pool, water was gross. Not a family oriented hotel. I felt like we were at a spring break hotel. Will not recommended at all..