Ratings based on 1,070 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jun 29, 2015
Pros: Probably one of the cleanest hotels we have stayed in. Everything was spotless.
Cons: Better A/C in rooms, and install A/C in the restaurants. More elevators and pool area is too small. Several days we could not find chairs at the pool
Pros: A very very clean hotel. Water park for kids, kids activities. Staff was helpful. Cons: Very few of the restaurants had A/C, its not much fun sweating while you eat. A/C in room did not keep room very cool. The elevators and pool seemed under-sized for the capacity of the hotel. Always waiting for a elevator. If you don't get to pool really early you will not get a seat. No frig in rooms. Kids TV could not get audio in English.
2 out of 5
by A verified traveler from California

Great Parnassus is not so great

Posted Jun 28, 2015
Pleasant hotel staff, food and drinks are just ok. Hotel rooms are old and dated but clean. Hotel acoustics are terrible and noisy, which can make it hard to sleep at night. Nice pool and beach area. Stay away from the photography desk at hotel, total ripoff! Had better experiences at other all inclusive resorts in Cancun, sadly will not be retiring to this one.
3 out of 5
Recommended
for Families
by A verified traveler from boaz,alabama

Very kid friendly

Posted Jun 28, 2015
Pros: Very kid friendly.
Cons: Better beds and cooler rooms. Also requested small fridge in room but didn't get one.
Location: Don't know stayed on resort.
A lot of fun. Only downfall is beds were like a rock and rooms were hot. Air didn't work well enough.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Hotel is very Nice and the service is great.

Posted Jun 25, 2015
Pros: I loved that it has plenty of restaurants to choose from, and the beach is very clean.
Cons: Room Service could be improved.
Had a great time loved the adult swimming pool area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles ca

Nice I really enjoyed staying there.

Posted Jun 25, 2015
My experience was nice and I will stay at this hotel again.
2 out of 5
by A verified traveler from Springfield mo

Flooded during storm

Posted Jun 24, 2015
During a rainstorm the lower level flooded and our 8th floor room did also. They closed off the entire buffet due to rain flooding the eating area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mexici

Agradable

Posted Jun 23, 2015
Entregan las habitaciones tarde eso no me gusta . La playa esta muy sucia falta personal de limpieza. La comida si esta buena y hay muchas opciones.
4 out of 5
Recommended
for Everyone
by A verified traveler from pearland Texas

Nice hotel , good food and close to the beach

Posted Jun 23, 2015
service is good... Kids had fun. It's great for family with children
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

family vacation highly recommend.

Posted Jun 23, 2015
this hotel is good for family. very good place to spend for family vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Great set up easy to get around & find everything

Posted Jun 19, 2015
Pros: Easy to find your way around the hotel. Clean & the staff was friendly. The spa was amazing had a couples massage! Food was very good
Cons: On arrival we were thinking we would be getting a welcome drink( was disappointed) Salad as a choice in Big Ben also missed the guitar man playing
The hotel was clean & had a friendly staff . We arrived & got an upgrade which was a pleasant surprise since we were there for our 25th wedding anniversary. Had a few excellent staff members who took care of us during our stay: Wilberto who took care of us for breakfast & lunch in the Mangus. Matide @ the bar club Caribe in the afternoon & Sergio in the French & Octoberfest bars in the evenings They really made the whole trip enjoyable!