Ratings based on 725 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler

Nice beach, close to airport, great for families

Posted Jul 25, 2014
Pros: Beach
Cons: Building maintenance
Location: Close to airport, public transportation available, hotel offers field trips
Great hotel for families with little children. It needs some maintenance and more ventilation in general areas.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Excellent hotel has to may things to do.

Posted Jul 22, 2014
Pros: To many restaurant, and different spaces for everyone, boys, and adults
Our experience was excellent, very nice and we enjoyed the days at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio tx

Posted Jul 16, 2014
One of your wait staff Lucio was wonderful, courteous and very helpful! We enjoyed our stay and look forward to seeing y'all again!
1 out of 5
by A verified traveler from texas

Worst ever

Posted Jul 12, 2014
No ac in hotel Old needs renovation Staff not friendly Wifi is expensive and cash only in pesos Disgusting food I wouldn't give to my dog . We checked out after 1 nite and went to Marrioy
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Family vacation was awesome

Posted Jul 11, 2014
I loved the staff very nice everyone. Food was delicious very family oriented hotel
3 out of 5
by A verified traveler from Los Angeles

Posted Jul 11, 2014
Pros: The room was a good size but it smelled a little
Cons: The food was not very good it needs more variety
The hotel was okay nothing great. The food was not very good and always had pretty much the same thing
2 out of 5
by A verified traveler

Not Good

Posted Jul 10, 2014
Did not like the food. The swimmingpool was disgusting. We travel with my two 8 and 7 year girls , and I did not allowed them to get into the pool, water was gross. Not a family oriented hotel. I felt like we were at a spring break hotel. Will not recommended at all..
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

Nice location, great shows.

Posted Jul 4, 2014
We had the most amazing vacation. the shows are really good, all employees treat you with respect, I am considering to comeback this year to this hotel. Recommendation. The iron doesn't help you, get your own, if you need to iron your clothes.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Amazing staff!

Posted Jul 4, 2014
Although the hotel is not all that excellent, the awesome staff made up for the difference to make our stay great! Everyone is friendly and try his/her best to give the best to please us and give what we need.
2 out of 5
by A verified traveler

Not the Mexico Experience I had expected

Posted Jun 30, 2014
Pros: Big screen TV in the lobby with food to watch the soccer game. Location to the beach. Fun activities in the family pools. Drinks included. View
Cons: More handrails. Ramp or elevator from pool to beach. Prep room service for sufficient orders. Have all elevators running at all time. More water
Location: Mercado (expensive), tourist restaurants and shops (not Mexican), and excursion trips are available.
Overall it was a pleasant experience with most staff helpful and welcoming. It is close to the beach. This is a hotel for families with children. The Adult Only pool and hot tub area didn't serve food and the pool was shallow. The serving size for drinks is small (including water)--take your own big glass/plastic container. The restaurants cater to US tastes--lots of hot dogs, hamburgers, french fries, and pizza. It felt like a gluttony fest--lots of food, but not always that great of quality. It is a bit of a walk to catch a local bus that will take you where you need to go. The hotel should have a shuttle service. For the amount I paid, I expected lots more. I wish there was more Mexican food selection. Cancun is almost as expensive as Hawaii.