Ratings based on 1,006 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Olmsted , OH, 44070

Excellent.

Posted May 3, 2015
Pros: Everything.
Everything is perfect.Nice hotel , good food , and friendly stuff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Unique experience, great food selection!

Posted Apr 30, 2015
Unique experience, great food selection and great beach location!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good value

Posted Apr 29, 2015
Nice hotel, great pools, beach is beautiful. Rooms are moderate, ac will not cool room below 75 degrees and food is just about what you'd expect at an all inclusive, not good, not bad but just there.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L A

nice hotel

Posted Apr 26, 2015
hotel was nice, we stayed one week and it was a pleasure been there staff was great, food was delicious deserts the best ever tried, pool and water park were ok, the view from hotel room amazing, the only but it was that you could only make one courtesy call, after that they charge 5 dollars from the main desk in lobby, other than that everything was good
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

very nice vacation.

Posted Apr 25, 2015
Pros: The hotel was huge and the opening to it is very interesting.
Cons: Nothing.
Location: Buses are a great way of transportation. You can visit downtown, an outside mall, chichen itza, dolphinarium, the submarine, snorkling, and others!
We enjoyed this vacation very much at this great hotel. Everyone was so polite, welcoming, and there are no problems communicating with one another. Activties outside and inside were very fun and entertaining. The good thing about the food is that there are lots of options which can satisfy anyone. The restaurants were very well managed and the service was good. Although, some restaurants take a big longer to serve your food than the rest, but still worth it. You can also get any type of drink you could possibly imagine inside as well at outside by the pool or beach. Overall, our stay was relaxing and enjoyable and we definitely recommend your stay as well!
3 out of 5
by A verified travelerfrom G

Ok hotel

Posted Apr 23, 2015
Rooms are a little old, need some updating. Food is OK, not the best. However staff is great! . Does not include Wifi.
4 out of 5
Recommended
for Families
by A verified travelerfrom California

Family fun

Posted Apr 22, 2015
Pros: Rooms and commend areas were clean. The only thing that needs a little remodeling was the tennis area.
Cons: Drinks need a little improvement they were too sweet.
The staff was great very friendly and helpful. My kids did not want to get out of the kids club that is how much fun they were having.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom IL

Nice hotel with some rude hotel guests

Posted Apr 22, 2015
The stuff is respectful, but some hotel guests have no manners ... They will not wait in line properly, they will jump in front of you ...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom detroit

Great place for kids

Posted Apr 22, 2015
It was great trip with my family My kid had great fun
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to the beach

Posted Apr 20, 2015
great experience, good meal, good staff, good hotel, good location, numerous activities, entertainment