NEW HOTEL SEARCH
out of 21 reviews
“Great resort for couples and families.”
Beautiful resort. Clean, friendly staff, cater to your every need. The food was fantastic, plenty to choose from. Unlimited drinks, beautiful beach and pools. Room was great- terrific view and top notch amenities. jacuzzi was a big hit.
“Fun, Fun, Fun for everyone!”
My husband and I went for our 20th Anniversary, and I can tell you that we will definitely be back! The staff are awesome, the view is impeccable, the food is good - the pineapple is awesome! This is a fun get a way for a couple or family, old and young.
“We had the best vacation ever!”
We are a late 30s couple who travelled to this resort in Oct 2012. We have previously been to Cancun to another five star resort. Hard Rock Hotel in Cancun is unparalleled in service and quality. We stayed in the Deluxe Platinum room and loved the jacuzzi. The room was clean and gorgeous. The food is really excellent. Definitely the best we've had at an all inclusive. We particularly loved the oriental restaurant. The sushi and sashimi at the asian restaurant were really good and they were great about customizing the menu to exactly what we wanted! We also really enjoyed the Market and Ciao,the italian, was our least favourite but we generally don't love italian anyway. We had the "Romantic Dinner" on the beach with our resort credits and really enjoyed this. Best lobster I have had in my life! Everyone at the resort is constantly trying to make your experience amazing. The people at this resort really know how to take care of you. The spa is AMAZING. It is extremely tranquil and relaxing .... We did it twice and it is included so that is a huge plus! We used our credits to get some spa treatments. I got a package including manicure, pedicure, srcub, massage, and facial and my husband got an hour long massage. All this for $500 of resort credits! Overall, a fantastic experience, definitely will come back anytime soon!
“Hard rock hotel cancun!”
This hotel totally lived up to the hard rock reputation! Everything was great and worth it's value!
“Perfect place for anyone to have a good time......”
Over then top / one of a kind hotel-experience. You can't go wrong. Perfect location and I wouldn't change a thing. Been to many all inclusives and this is by far the best. Food, service, location, staff - all fantastic.
“Amazing! Celebrating graduation. Great for friends”
This is my second time in Cancun and I went there with some friends, my sister and my GF. We are all 25 and my sister is 22. When we first arrived the bell service took care of our luggage since we had to wait for the room (we got there early). They gave us some cold towels and champaign. It was all good until Check-in. The lobby bar is great. You can feel the classic HARD ROCK atmosphere and they got really nice drinks and a good selection of tequilas. You just need to ask the brand you want in your cocktail and they will make it for you. The pool bars and beach bar were great too. The staff is friendly and, even if they dont carry a large selection like the lobby bar, they have some great things too. Cocktails are well made and they could get you anything you need. The food was really good. The breakfast restaurant had a large selection of american and mexican food and all was great. Lunch time was average since the Buffet restaurant had a little selection but there is also a BBQ place near the pool and a pizza place, so you have some choices. The diner restaurants are the main attraction when talking about food. The japanese restaurant has teriyaki style tables and also sushi, both were amazing. We ordered a bottle of Moet with the resort credit and had it there. They prepared us Sake Bombs on demand and the staff even suggested places to visit (Thanks Speedy).
Fantastic vacation! Good food for an all-inclusive, plenty of variety. Only had two complaints. One, our room was next to a family with children that went to bed early and got up early. They complained about our tv being on at 10:30 pm yet their kids were up screaming at 7 and 8 am. Just a suggestion, don't put families in rooms next to singles. The second complaint was that there was not enough chairs around the pool or on the beach. Had to struggle to find a chair. Unacceptable for a beach resort. Other than that our stay was wonderful. The service was unbelievable. Ask for CHARLEY! He went above and beyond his job duties to ensure we had everything we wanted or needed. His awesome personality was absolutely amazing (and contagious) and we had a blast when he was around. Thank you again Charley! We normally like to try out new places but would stay at Hard Rock again just because of how welcome we felt.
“Great hotel by the beach”
The Hotel and the stay was great! very friendly staff always willing to assist. The food was great, the service was great! the only restaurant we didnt enjoy was the Italian. the food was very poor and not tasty!!! even the deserts!!! The only problem we found was that the hotel can not accomodate the number of guests around pool and beach area, we had to "save" seats at 7am in order to sit around the pool. We loved the overall experince will defeniatly come back, and recomand to friends.
“Greate hotel for couples”
That was great vacation.... HRC have everything you need
“HRH ROCKS !”
I travel all over the USA and Mexico to resorts and HRH totally surprised me in the best way, enjoyed every minute ! It's gorgeous beach between the Ritz Carlton and Marriot should let you know this is not your Average resort and the entertainment was superb !