Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from new waverly texas

Wonderful in every way

Posted Jul 5, 2015
Wonderful, great service and food. The people were the best in everything
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
It was fabulous, the service was excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Jun 16, 2015 by Chadi B., Hotel Management
Hello, Thank you very much for your wxcellent review, we hope to welcome you again soon. Chadi Bou Said General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from n

Teenager Heaven

Posted Jun 13, 2015
I think this is a great place to bring your teens. Our daughter and friend had a great time on the hotel property. There were tons of activities and shows for them to do unsupervised. They also had tons of food options.
Comment from Hotel Management
Jun 16, 2015 by Chadi B., Hotel Management
Hello, Thank you very much for yout comment, we are thrilled to hear that you and your dougther and friends had a great stay ans enjoyed the activities. Chadi Bou Said General Manager
2 out of 5
by A verified traveler from atlanta

Good pool scene everything else is terrible

Posted Jun 2, 2015
Stained robes and bed spread Pool chairs very uncomfortable Food is terrible Unable to get a late check out Pool entertainment and music wa good Safe Drinks were good Nice staff Nice spa U have to wear an armband your whole stay Loud rooms no privacy
Comment from Hotel Management
Jun 10, 2015 by Chadi B., Hotel Management
Hello, Thank you very much for your review, I'm sorry to hear that we wasn't able to meet your expectations, is my primary concern to know how to create and enhance an enjoyable atmosphere for all our guest, thank you for all your comments that will be used as a feedback. Chadi Bou Said General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Wedding

Posted Jun 1, 2015
By far Hard Rock hotel was the best Mexico experience I've been too. Fun staff, music and food. My room was comfortable and clean. Loved it!!!
Comment from Hotel Management
Jun 10, 2015 by Chadi B., Hotel Management
Hello, Thank you very much for your comments, we are thrilled to hear that you had a wonderful experience. Hope to welcome you again soon. Chadi Bou Said General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

"Cool" and "Hip"

Posted May 21, 2015
Pros: The beach.... The music.... The staff....
Cons: We were very pleased with the Hard Rock Hotel in Cancun and nothing in particular stood out as needing improvement...
Location: The location is great....The beach is beautiful and the service on the beach as well as the entire resort is exemplary...
We thoroughly enjoyed our stay at the Hard Rock Cancun.... We are two single 40 somethings and although most of the guests were either couples or families, the music and staff, as well as the amazing beach, made it a very relaxing escape.
Comment from Hotel Management
May 23, 2015 by Cahdi B, Hotel Management
Hello, Thank you for your review, we apreciate reciving fedback from our rockers as we strive to provide the best service evere. Hope to welcome you soon Chadi Bou Said General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from b.

Felicitación al personal

Posted May 4, 2015
Mi reconocimiento al excelente servicio del personal del hotel, son muy amables y serviciales, especialmente a los señores Carlos Colli y Carlos gonzalez del restaurant Ciao que nos atendieron siempre con una gran sonrisa, buenas recomendaciones y disfrutando su trabajo, felicidades!!!
Comment from Hotel Management
Jun 16, 2015 by Chadi B., Hotel Management
Hola, Muchas gracias por tomarse el tiempo de compartir su experiencia y mencionar a los rockers que hicieron la diferencia, esperamos darle la bienvenida nuevamente. Chadi Bou Said General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel with beautiful views. Great pool!

Posted May 3, 2015
Pros: Mostly the location and friendly staff. Food was also good.
Cons: Service at the cocktail stations.
Met family from separate coasts at Hard Rock. Really enjoyed the property and all the accommodations. Service at bars, both lobby and pool very slow and not very friendly but all other service people were terrific.
Comment from Hotel Management
May 6, 2015 by Chadi B, Hotel Management
Hello, Thank you so much for your comment, feedback from oour gusts is our best way to improve our service, I appreciate your comment, We hope to se you again. Chadi Bou Said General Manager Hard Rock Hotel Cancun
4 out of 5
by A verified traveler from new jersey

Nice hotel

Posted Apr 29, 2015
Well I was there in my honeymoon and I booked a king size bed end up whith a full size uncomfortable bed. And no one was able to accommodate me and my wife for five days. Came back home whith back pain since my and my wife are pretty big for us full-size bed
Comment from Hotel Management
May 1, 2015 by Chadi B., Hotel Management
Hello Please, let me start off by apologizing for falling short of your expectations, I appreciate receiving feedback from our rockers. We strive to deliver true experiences that rock and I am sorry to read we did not impress you this time. Again thank you for the feedback and hope we can regain your preference in our resort and the brand we represent to welcome you once again soon. Chadi Bou Said General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel fun atmosphere but weird smell

Posted Apr 29, 2015
Really great atmosphere to have fun, the employees were really fun and happy, always upbeat and overall my favorite part about the hotel. The beach was amazing to relax and the pool was a great place to party and have a good time.One weird thing is the smell, there's a strange smell coming from the pool area that smelled like septic. Be aware that although you have "resort credits" you still have to pay 20 percent of the real price. And the spa and salon have very limited things included.
Comment from Hotel Management
Apr 30, 2015 by Cahdi B., Hotel Management
Hello, Thank you for your coment, we are happy to know that you had a great sta and hopping to welcome you again soon. Chadi Bou Said General Manager Hard Rock Hotel Cancun