Ratings based on 74 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
76% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved Hard Rock Hotel!

Posted Jul 22, 2014
Cons: It's a bit noisy. You can hear people talking in the hallways in the early morning hours.
Location: Swim with dolphins is nearby. Aqua World for snorkeling and other water activities is walking distance. Outdoor mall is a 5 minute bus ride.
We had a great time at the Hard Rock. The staff was very friendly, food was pretty good but the best part was the beach and pool! The nightly shows were very entertaining! We would stay there again.
3 out of 5
by A verified traveler

Very nice hotel with an amazing fun atmosphere.

Posted Jul 20, 2014
Loved how there was something happening at all times, whether it be a party at the pool or a show in the theatre. However, room service was way below expectations and the walls are too thin; I could hear the next room clearly.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago il

Nice location very good staff

Posted Jul 19, 2014
Overall very satisfied experience staff and facilities is excellent.
3 out of 5
by A verified traveler from l.

Great service and rooms but awful food.

Posted Jul 11, 2014
The overall stay was great, the room was always clean and the hotel staff were very friendly and helpful. The beach was very clean and the pools were great. The only minus for my boyfriend and I was the food. The buffet did not meet the expectations set by a four star hotel. Additionally, the restaurants had pretty much the same food as the buffet which we have never experienced at an all-inclusive hotel. Typically the restaurants have better food then the buffet. We were disapointed because we spent a lot of money on the hotel and ended up going out of the hotel to eat several nights in a row because we couldn't eat the same buffet food every single day for breakfast, lunch and dinner. Overall, we had a good experience and were able to relax but I would not reccomend this hotel to friends because they would most likely be spending much more money then they expected going out to dinner.
5 out of 5
Recommended
for Everyone
by A verified traveler from perth, aus

Amazing!

Posted Jul 10, 2014
Absolutely great! If you haven't experienced all inclusive before it will blow your mind! And the staff were all so friendly and helpful
1 out of 5
by A verified traveler from r

Not worth the money

Posted Jul 6, 2014
One of the most uncomfortable hotels that I ever state. Air-conditioning was not working in the common areas restaurants were hot Restaurant had 2 to 3 hours waiting. Every night so you could not eat at the good restaurants Beds were old and horrible rooms where's dirty Hotel we give you points to shop but the points were completely bogus This hotel radiation be two*not four star
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

HardRock Cancun

Posted Jul 4, 2014
Pros: The food and drinks were really good. other than servers at restaurants; all the staff are friendly and nice. and the hottub is just AMAZING
Cons: Get more staff on the restaurant
Location: The location is in the middle of hotel zone cancun. it is about 10-20 mins taxi / bus ride to Downtown of hotel zone where all the clubs are at.
Stayed at the Diamond deluxe Ocean View in HardRock Cancun with my girlfriend. It was amazing!! the view, the pool, the beaches are all fantastic. Hotel staff very friendly. No hidden fees. Booze choices are awesome bar service is quick and room services are great. 5 Out of the 6 restaurants have great food. the only one i didnt like was the market which is the buffet. it was kinda boring as breakfast lunch and dinner has a lot of similar food choices. One problem I had was the the services at the restaurants were kind of disappointing. We've never failed to give tips no matter it was room service, bar, waiters, everything. yet almost all the nights when we are having dinner, the service was really slow to get to us. while other tables gets services really quickly as they sit down. I don't really know or understand why it is so hard to come serve us some water or ask if there is something we would like to drink while other tables gets their drinks serves almost as soon as they sat down. other than that this was an amazing trip. love to go back when I get another vacation.
5 out of 5
Recommended
for Everyone
by Simon from London

Good hotel, loads of activities, great staff

Posted Jun 6, 2014
Really enjoyed our stay. The staff were amazing, always friendly and happy to help. There were activities on a daily basis. The food was also good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience

Posted May 27, 2014
Cons: More lounge chairs, it was a battle everyday to get one
Location: The location was perfect one way we went to swim with the dolphins the other night we went the other direction to Coco Bongo.
Everything was perfect! The staff, the food, the rooms, the pools... could not think of one negative thing to say about it.
5 out of 5
Recommended
for Everyone
by daisy from canada

Nice hotel on the beach

Posted May 15, 2014
Pros: The pool and scenery.
Location: Boat ride of cancun just ten minutes away. Scuba diving and snorkeling tours as well. Downtown 15 mins away.
The resort was amazing and very luxurious. The room was ocean front and the scenery was absolutely awesome. Very clean and loved the food. Hotel staff was very friendly.