Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
75% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved Hard Rock Hotel!

Posted Jul 22, 2014
Cons: It's a bit noisy. You can hear people talking in the hallways in the early morning hours.
Location: Swim with dolphins is nearby. Aqua World for snorkeling and other water activities is walking distance. Outdoor mall is a 5 minute bus ride.
We had a great time at the Hard Rock. The staff was very friendly, food was pretty good but the best part was the beach and pool! The nightly shows were very entertaining! We would stay there again.
2 out of 5
by A verified traveler from Tennessee

Posted Jul 22, 2014
Pros: It was on a beautiful beach and location was convenient to nearby shopping. The food that was served around the pool during the day was very good.
Cons: The staff needs a course in guest service and hospitality.
The room that we were given was very small, even though I paid for a deluxe oceanview room. The only view we has was of construction workers putting a tile roof on a restaurant. So the balcony was totally wasted as we could not even open the curtians with out being leered at. The elevator was also being used as a construction elevator and we rode up with a wheelbarrow full of wet cement and workers. We were women traveling alone and were not very comfortable in this situation. The one pool that was open was very crowded and you had to be out by 7:30 to even get a chair. There were on numerous occasions no pool towels for the guest. The room service never had bath towels or face cloths even after numerous calls. We waited in the Italian restaurant 35 inutes for a wine menu. All the bar staff were very friendly but the front desk clerks and supervisors were very rude as they could not be bothered by our problems or concerns.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful resort with everything you desire

Posted Jul 21, 2014
Pros: The staff was super friendly and the resort was in excellent condition. The all-inclusive package makes you feel like a rockstar.
Location: The resort is on a prime-location in Cancun. You are literally on the beach, and only 10 minutes away from the downtown area.
This trip was my second vacation in Cancun and I must say i cannot find 1 thing to complain about. I stayed for 5 days and each day was absolutely amazing. From the initial start we were greeted right at the front door and talked to the staff to check in. Check-in was at 3pm and although we came a bit early, we were still given all the essentials (wrist bands, tickets, etc.) so we would not miss a beat in any activities or perks the hotel had to offer. From there each day got better and better. To start, the rooms are absolutely amazing when it comes to being taken care of. Very clean and always stocked. When they say all inclusive, they mean all inclusive. The room itself had a liquor dispenser with 4 different bottles of alcohol. There was also a fridge that had water, soft drinks and assorted refreshments. And if that wasn't enough, you can call room service at any time of the day and order what you desire. Outside of the room, you have a gigantic pool with TWO pool-side bars on each end. There is also a kids pool section in case you have children so they have fun in a safe section. In case you get hungry outside by the pool, you can visit the courtyard and they always had food cooking such as pizzas, burgers, hotdogs, tacos etc. And if that's not enough there were about 3-4 restaurants on the resort itself that you can visit to eat a full-course meal. This resort is a guaranteed good time.
3 out of 5
by A verified traveler

Very nice hotel with an amazing fun atmosphere.

Posted Jul 20, 2014
Loved how there was something happening at all times, whether it be a party at the pool or a show in the theatre. However, room service was way below expectations and the walls are too thin; I could hear the next room clearly.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago il

Nice location very good staff

Posted Jul 19, 2014
Overall very satisfied experience staff and facilities is excellent.
3 out of 5
by A verified traveler from l.

Great service and rooms but awful food.

Posted Jul 11, 2014
The overall stay was great, the room was always clean and the hotel staff were very friendly and helpful. The beach was very clean and the pools were great. The only minus for my boyfriend and I was the food. The buffet did not meet the expectations set by a four star hotel. Additionally, the restaurants had pretty much the same food as the buffet which we have never experienced at an all-inclusive hotel. Typically the restaurants have better food then the buffet. We were disapointed because we spent a lot of money on the hotel and ended up going out of the hotel to eat several nights in a row because we couldn't eat the same buffet food every single day for breakfast, lunch and dinner. Overall, we had a good experience and were able to relax but I would not reccomend this hotel to friends because they would most likely be spending much more money then they expected going out to dinner.
5 out of 5
Recommended
for Everyone
by A verified traveler from perth, aus

Amazing!

Posted Jul 10, 2014
Absolutely great! If you haven't experienced all inclusive before it will blow your mind! And the staff were all so friendly and helpful
1 out of 5
by A verified traveler from r

Not worth the money

Posted Jul 6, 2014
One of the most uncomfortable hotels that I ever state. Air-conditioning was not working in the common areas restaurants were hot Restaurant had 2 to 3 hours waiting. Every night so you could not eat at the good restaurants Beds were old and horrible rooms where's dirty Hotel we give you points to shop but the points were completely bogus This hotel radiation be two*not four star
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

HardRock Cancun

Posted Jul 4, 2014
Pros: The food and drinks were really good. other than servers at restaurants; all the staff are friendly and nice. and the hottub is just AMAZING
Cons: Get more staff on the restaurant
Location: The location is in the middle of hotel zone cancun. it is about 10-20 mins taxi / bus ride to Downtown of hotel zone where all the clubs are at.
Stayed at the Diamond deluxe Ocean View in HardRock Cancun with my girlfriend. It was amazing!! the view, the pool, the beaches are all fantastic. Hotel staff very friendly. No hidden fees. Booze choices are awesome bar service is quick and room services are great. 5 Out of the 6 restaurants have great food. the only one i didnt like was the market which is the buffet. it was kinda boring as breakfast lunch and dinner has a lot of similar food choices. One problem I had was the the services at the restaurants were kind of disappointing. We've never failed to give tips no matter it was room service, bar, waiters, everything. yet almost all the nights when we are having dinner, the service was really slow to get to us. while other tables gets services really quickly as they sit down. I don't really know or understand why it is so hard to come serve us some water or ask if there is something we would like to drink while other tables gets their drinks serves almost as soon as they sat down. other than that this was an amazing trip. love to go back when I get another vacation.
5 out of 5
Recommended
for Everyone
by Simon from London

Good hotel, loads of activities, great staff

Posted Jun 6, 2014
Really enjoyed our stay. The staff were amazing, always friendly and happy to help. There were activities on a daily basis. The food was also good.