Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Brian from niagara falls ontario
Hard Rock Cancun!!!Posted Sep 22, 2013
Pros: The best thing about this resort is the amazing staff. Not once did we have a negative staff experience the whole week we were there.
Cons: The buffet breakfast food quality was non comparable to the lunch and dinner options.
I went to Hard Rock Cancun from August 24-31. We had a great experience and the staff was amazing. They were always willing to do anything they could to make your experience enjoyable. Although it is a family resort, we still had alot of fun. The only issue we had was that we did not enjoy the breakfest buffet food. The other lunch and dinner resteraunts were amazing.
for Familiesby A verified traveler
View was excellent, but the room was .....Posted Sep 6, 2013
Pros: Hotel staffs and restaurants !
Cons: They need better rooms! Most of there rooms has wooden door between the room according to them. Too noisy 1!!
I told the front desk that I needed the quite room because I am very sensitive when I sleep. She gave me the room with wooden door between the room, normally you give these kinds of room when you go with your friends and you get these kinds of rooms. I could hear everything from other room at night time!!(Conversation, TV etc.....) I did complain, but they said they did not have any other room. I only slept 4 hours for first two days. I complained everyday and I went to the consigner and the manager came and I had to down grade the room from beach view to Lagoon view because he said that was the only room available that time. This room was very quiet and I was able to sleep. I think they should gave us better room, but worse room. I just did not have choice, I had to take it that time, but the manager who helped me was very nice.
for Couplesby irving from mexico
it's ok but do not match with other HRHPosted Aug 22, 2013
Pros: the manager once i complain was very helpful and solve 85% of the problems, mainly is not a new hotel is an old hotel with some new stuff
Cons: The kids club and the food during the day, at night the restaurants are great but during the day 7am to 5.30pm its only one buffet
Location: Theres is a good restaurant (in case you do not want the buffet included) his name is FISH FRITANGA
the hotel is fine but the food is not very variated, i think they need to improve a lot with the staff
for Everyoneby Gina from Ohio
Best Family Vacation EVER!!Posted Aug 5, 2013
Pros: Awesome staff, Pool, Hard Rock vibe, Zen and evening shows
Cons: Install solid doors on the rooms! We couldn't hear a sound from our neighbors next to us, but the noise in the hallway was horrible and at all hours.
Location: The only time we left the resort was to do the Jungle Tour (Which is pretty fun).
We are a family of four (Son-18, Daughter- 17) and we normally vacation in Hilton Head, SC, but decided to spluge bacause our son will be leaving for college in a few weeks. From the hot towels, flowers and drinks on arrival to the last minute we left we were treated like royalty! The hotel vibe was exactly what we were looking for since we have teenagers. Our kids were totally engaged throughout the entire vacation. There were great pool activites during the day and shows in the evening. The staff has amazing customer service skills and should be commended. I would like to give a shoutout to two staff who truly made an impact on our satisfaction. Javier- poolside server (section of chairs between the pool and beach). He was amazing and so attentive! He even reprimanded me (in a teasing way) a few times when I tried to head to the trash to throw something out. He said "Seniorita- it is your vacation, you are not to worry about things like this, I will get it" and he would take my trash away! He always knew when to bring more drinks and really spoiled us! Daniel (or Poppie!)- one of the activities staff. On Day one, he made our family feel speical! We looked forward to seeing him each day and we were sad when we didn't see him on our last day! :( There is a nice inside bar with two pool tables which we had a lot of fun using. Our favorite restaurant was Zen with Ciao coming in second.
for Everyoneby A verified traveler
Maintenance very disappointingPosted Aug 5, 2013
Location: Good location
We spent 7 days with a toilet that couldn't flush and the problem was reported the 2nd day. The problem was never fixed . We had to use The facilities near the pool or somewhere else.
for Everyoneby Heather from Gahanna, OH
Everything we wanted and more, more, MORE!!!Posted Aug 4, 2013
We wanted to write to say THANK YOU for a vacation that exceeded our expectations (July 27-July 31, 2013). We had been dreaming & planning for months. And, we read a few reviews that had us a bit concerned. But our reality was full of many pleasant surprises and no regrets! The staff is top-notch, very friendly & upbeat. The staff are all special people that provided us with a "treated like royalty" experience!
for Everyoneby A verified traveler from williamsport.,Pa
we loved everything about the HotelPosted Aug 3, 2013
Pros: pretty much everything
Location: location good , we went deep sea fishing and walked to Aqua world .
We had a great experience at Hard Rock hotel , pools great, bars great , Staff was fun and great with us the whole week . Thomas and Felix were the Best that we had fun with . Very clean hotel, lots to do for adults and kids .
for Everyoneby Wendy from cali
Cancun boundPosted Jul 30, 2013
Pros: Family oriented, friendly staff and don Julio.
Cons: More bar areas like the one inside the hotel, with more pool tables. I would also add warm jacuzzi outside for evening use.
Location: The tours booked with the hotel was excellent, if offered resort credits don't forget to book them right away....
When we first arrived, we was greeted with cool face towels a drink and a flower, we was immediately upgraded to the presidential suite, this was the best part!!! It was the most beautiful room I ever stayed in... The view was breath taken. The resort was kid friendly, we traveled with are 18,17 & 4 year old children and they all was entertained and enjoyed the trip. This was are first real family vacation and the Hard Rock was the place to be... I am excited about visiting again next year!
for Everyoneby A verified traveler
Family VacationPosted Jul 29, 2013
Pros: Loved the location
Cons: The only thing I have to say is it is Loud at night time the doors slamming and you can hear all the guests in the hallway when you are sleeping.
We traveled with 3 other Families and all of us had a Wonderful Time at the Hard Rock in Cancun Mexico. Cancun is Absolutely Beautiful we can't wait to go back Soon !!! Gonzalo at the Pool Bar is the BEST !!!! We Love Gonzalo !!! All the staff members at the Pool made our experience enjoyable along with the Entertainment Crew.
for Everyoneby Tim from Prague Oklahoma
Great golf course with resort creditsPosted Jul 14, 2013
Pros: Good service
Cons: Noise of doors closing into rooms
Location: Good shopping near by
Great pool and room view food very good even liked pool side burgers pizza and fajitas