Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Did not respect my booking type - frustrated

Posted Mar 16, 2015
Cons: The Internet was HORRIBLE!
Arrived at property to find out that the room type booked was not honored. Had booked a king size bed - they gave me two queens. GM had to transfer me to a room w/ a King size bed. However, they didn't change the information on my hotel profile so when I ordered room service, I could not charge to my room without having to go back to the front desk to give my credit card again. To top off, the Internet was HORRIBLE! Could not connect. Very frustrating experience.
2 out of 5
by A verified travelerfrom mexico

Hotel muy ruidoso

Posted Dec 30, 2014
El cuarto huele mal y es muy ruidoso a todas horas.
2 out of 5
by A verified traveler

Not your typical Cancun Hotel

Posted Nov 26, 2014
I was disappointed to see that this was just a plain hotel with no real perks and you really dont even feel like you are in Cancun. The pools were tiny and the beach was extremely small. You have to leave the hotel frequently to get to anything like nice beaches or restaurants. We went to other beaches in the area and restaurants and it was over $280 one way to get anywhere because of the location. The rooms smelled terrible. Some of the staff was friendly like the bell boys and maids but I was not pleased with the customer service of the front desk staff. Overall, I would never come back to this hotel.
4 out of 5
for Personal Event
by kimmo

This traveler left a rating score only Posted Nov 20, 2014 on Hotels.com
4 out of 5
for Business Travelers
by A verified traveler

Muy bien para negocios

Posted Nov 14, 2014 on Hotels.com
excelente para negocios
5 out of 5
for Everyone
by A verified traveler

this was our second trip to this excellent hotel.

Posted Nov 14, 2014
Pros: It was so clean and the staff was great.
Cons: More employees that can talk English.
Location: town is close by and easy to get thereby bus.
It was a great experience. We were here last year and both times was wonderful.
3 out of 5
for Couples
by Tomas Gerardofrom Villahermosa

Regular experiencia

Posted Oct 26, 2014 on Hotels.com
En general la experiencia fue buena, sin embargo está alejado de lo que esperaba en cuanto a infraestructura. Las instalaciones al aire libre son muy chicas y a mi gusto no se ve en perfecto estado el hotel. El servicio de los meseros en el restaurante fue amable, pero la variedad de platillos es muy pobre.
3 out of 5
by A verified traveler

no hay cosas cerca

Posted Sep 23, 2014
pedi una habitación con una cama king y me dieron una de dos camas matrimoniales y hasta el dia siguiente pudimos cambiarla, no hay nada caminando del hotel
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 19, 2014 on Hotels.com
3 out of 5
for Getaway With Friends
by Josefrom México DF

"casi Todo incluido"

Posted Sep 9, 2014 on Hotels.com
La playa no es la mejor, no es todo incluido, el buffet esta bastante malo y el señor de la playa te renta las camas para tomar el sol en 20 dólares por día.