Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ensenada baja californis

Hotel para descansar muy comodo

Posted Apr 13, 2015
Pros: Su servicio y valet parking
Cons: En su bar es muy pequeño y por lo tanto lento
Location: Es muy céntrico y te desplazas para donde quieras ir
Es un hotel tranquilo y con buena locación, su gym es pequeño pero muy completo. En las tardes y noches hay eventos de entretenimiento para los huéspedes
2 out of 5
by A verified traveler

Did not respect my booking type - frustrated

Posted Mar 16, 2015
Pros: NOTHING
Cons: The Internet was HORRIBLE!
Arrived at property to find out that the room type booked was not honored. Had booked a king size bed - they gave me two queens. GM had to transfer me to a room w/ a King size bed. However, they didn't change the information on my hotel profile so when I ordered room service, I could not charge to my room without having to go back to the front desk to give my credit card again. To top off, the Internet was HORRIBLE! Could not connect. Very frustrating experience.
1 out of 5
Recommended
for Personal Event
by thomasfrom solvang

Tom from California

Posted Feb 21, 2015 on Hotels.com
The staff here was terrible. I did not get the room l had reserved. No partial ocean view. No hot water for three days. No place to eat on premise's. This was a all inclusive hotel. Room service menu was a joke, did not even provide one in room. Noise was constant. Way overpriced for the money! And l am not difficult to please, l travel all over Mexico, and this was just a bad experience!
5 out of 5
Recommended
for Families
by Marielafrom Villahermosa y Venezuela

Buen servicio- Hotel altamente recomendable

Posted Jan 12, 2015 on Hotels.com
Excelente! en todos los aspectos, precio, servicio de comida y atención de los empleados
4 out of 5
Recommended
for Couples
by Victorfrom Merida

Muy agradable

Posted Jan 7, 2015 on Hotels.com
Muy bien, exclente
2 out of 5
by A verified travelerfrom mexico

Hotel muy ruidoso

Posted Dec 30, 2014
El cuarto huele mal y es muy ruidoso a todas horas.
4 out of 5
Recommended
for Families
by Wilma

This traveler left a rating score only Posted Dec 21, 2014 on Hotels.com
2 out of 5
by A verified traveler

Not your typical Cancun Hotel

Posted Nov 26, 2014
I was disappointed to see that this was just a plain hotel with no real perks and you really dont even feel like you are in Cancun. The pools were tiny and the beach was extremely small. You have to leave the hotel frequently to get to anything like nice beaches or restaurants. We went to other beaches in the area and restaurants and it was over $280 one way to get anywhere because of the location. The rooms smelled terrible. Some of the staff was friendly like the bell boys and maids but I was not pleased with the customer service of the front desk staff. Overall, I would never come back to this hotel.
4 out of 5
Recommended
for Personal Event
by kimmo

This traveler left a rating score only Posted Nov 20, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Muy bien para negocios

Posted Nov 14, 2014 on Hotels.com
excelente para negocios