Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted May 6, 2015
The hotel was dingy and old. Rooms were modest decor and decent size. The bed was uncomfortable. Also the hotel location was tucked away on a back street off the main strip.
1 out of 5
by A verified traveler from Ottawa, Canada

A dirty, old hotel far from anything.

Posted Apr 16, 2015
Pros: Absolutely nothing!!!
Cons: Everything!!!
Location: There is nothing near by, there is construction, houses and a long road to the main street to take the bus. No restaurant on the hotel or near by.
I expected a better hotel but it was truly disappointing. When we arrived the lobby was full of people waiting to leave. They assign us a room next to all the noise of the lobby, we asked to have a room where there was quiet and they give us one. Nor the staff or bell-boy offer to help us with our luggage to our room. The condition of the room and hotel was old and neglected. There were dirty stains on the floor towels, the doors, the floor of the hallways, and the missing tiles in the pool. They did clean the hotel and the rooms, but if you went out early you could see garbage on the floor around the hotel. The TV had only a few channels and the bed moved away from the headboard when you tried to sit on the bed to watch TV. The breakfast was ok and it had variety it was about the only good thing. There was no restaurant service in the hotel and you either ordered in or had to walk the long road to catch a bus or taxi to go and eat. There was construction going on and houses all around. There were only two convince stores near by. Thankfully, we were there only three nights. I would not give this hotel the 21/2 stars it has. We were stuck in this hotel because the reservation was not exchangeable or could not be canceled. I will never again reserve with out being able to change my reservation. The error is on me .
Comment from Hotel Management
Apr 20, 2015 by recepcion@hiecancun.net, Hotel Management
Thank you for the comments, we are very sorry for the time that you spend here, we want you to know that first of all those days we had a ver big group of people the had to live te hotel at 1 am so they stay a the lobby all the time, that explain the trash that we had, second, we don`t have bell boy because the brand mark us that, and the breakfast is a courtesy from the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Bueno para descansar

Posted Apr 12, 2015
una cosa, el desayuno lo sirvieron en platos desechables y no era variado. Se necesita un restaurant, porque es incomodo salir
5 out of 5
Recommended
for Everyone
by A verified traveler from port arthur texas

Well Worth the Stay

Posted Apr 10, 2015
Pros: Friendly staff.....great location. a little grocery shop right across the way for everyday essentials. Breakfast was fabulous.
Location: While it is off the beaten path, its not a far walk to the main road to catch the busses.
When we arrived I found the staff to be very nice and helpful. The room was inviting with cold air already filling the room. The pool looked very inviting. Plenty of towels and other essentials. Breakfast was served daily starting at 6:30am. Fresh fruit, pastries, eggs, a meat, cheese, cereal, juice and coffee. The breakfast staff was wonderful, making us feel welcome and like a part of the family every morning. The staff was very helpful throughout my entire stay of 8 days. Flat screen tv in the room with about 14 different channels... something for everyone. I would highly recommend this hotel and plan on staying there again when I go back to Cancun for my honeymoon.
Comment from Hotel Management
Apr 13, 2015 by recepcion@hiecancun.net, Hotel Management
Dear guest: Thank you for the comments, l `m going to share with the staff, for us every comment is very important we hope you had a very nice stay with us
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

nice hotel with lovely environment

Posted Apr 2, 2015 on Hotels
This hotel is great with a competitive price at hotel zone. The room is comfortable, the environment and swimming pool in the hotel is great ! Besides, there were various types of food for the breakfast buffet. The only weak point is that the hotel is not so near the public transportation but for us it is ok. Just a little walk and we could enjoy the scenery around. All in all, we recommend this hotel.
Comment from Hotel Management
Jun 6, 2015 by HIExpress, Hotel Management
Dear guest: Thank you very much for the comments, we know that the price and the areas are really fantastic, we are ver happy to know that you had rest at the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Rating

Posted Apr 1, 2015
Very good hotel, convenient transportation, affordable price . Recommended !
Comment from Hotel Management
Apr 3, 2015 by recepcion@hiecancun.net, Hotel Management
Dear Guest: thank you very much for the comment, we hope that you had have a fantastic stay
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Hotel en zona hotelera practico si vas en auto

Posted Mar 28, 2015
Bueno atención instalaciones agradables y practicas
3 out of 5
Recommended
for Getaway With Friends
by Vikrant from Seattle

Good for the price

Posted Mar 27, 2015 on Hotels
Good for the price. If you are planning to do lot of outside activities and spend very little time indoors then this is the right hotel for you. We used it only for showering and sleeping. Spent lot of our time outside of the hotel
Comment from Hotel Management
May 30, 2015 by HIExpress, Hotel Management
Dear Vikrant: Thank you very mucho for the comments, we apreciate that you feel comfortable
5 out of 5
Recommended
for Couples
by Rodrigo from Fort Laudedale, FL USA

Better than expected, awesome!

Posted Mar 25, 2015 on Hotels
Awesome! So quiet, close to the fun area, close to the beaches, close to downtown. Front desk guys were so helpful and friendly, breakfast so nice, everything was clean and perfect... better than my expectations!
Comment from Hotel Management
May 30, 2015 by HIExpress, Hotel Management
Dear Rodrigo: Thank you for the comment, we are really happy because this was better than your expectations
3 out of 5
Recommended
for Everyone
by A verified traveler

Detalles del cuarto

Posted Mar 23, 2015
El aire se apagaba de vez en cuando los wc no se llevaba bien el agua y los colchones algo incómodos