Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Sep 20, 2014
is the worst Holiday in Express I visited in my life
Comment from Hotel Management
Sep 22, 2014 by HIExpress, Hotel Management
Dear guest: first of all l would like to apologize because something happened during your stay, but actually l don`t know the reason that`s why l couldn`t help you, l would like you to give us another chance and maybe next stay the situation would be different
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for the Price

Posted Sep 1, 2014
Pros: Location and Price
Location: Close to the nicest spot in Cancun
We spent just one night, no complains for what you are paying....
Comment from Hotel Management
Sep 6, 2014 by HIExpress, Hotel Management
Dear Fred: Thank you so much for the comments, and it was a pleasure for us
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Great hotel for the price.

Posted Aug 19, 2014 on Hotels.com
If you are looking for a reasonably priced hotel with a pool, very clean rooms, great complimentary breakfast in the heart of the hotel zone and friendly helpful staff this is a great choice. And free wifi.
Comment from Hotel Management
Oct 25, 2014 by HIExpress, Hotel Management
Thank you for the comment, for all the stff is really important the cuality of the hotel, and our goal is to serv better every day, we hope that you stay with us again
Comment from Hotel Management
Oct 25, 2014 by HIExpress, Hotel Management
Thanks for taking a time to leave us a message. Its always a pleasure reading this kind of comments. We hope next time you will stay here with us.
Comment from Hotel Management
Oct 25, 2014 by HIExpress, Hotel Management
Thank you so much for the comment, our goal is to serve better every day, I`m going to share this comment with the staff, we hope you can stay with us again Regards
3 out of 5
Recommended
by Ryan Holliday

Posted Aug 11, 2014 on Hotels.com
Comment from Hotel Management
Oct 18, 2014 by HIExpress, Hotel Management
gracias
4 out of 5
Recommended
for Families
by Edgarfrom Florida.

Posted Aug 9, 2014 on Hotels.com
Frond desk people is no nice need trainer. :( The hotel is excellent, breakfast excellent, the people in the breakfast is nice. :)
Comment from Hotel Management
Oct 25, 2014 by HIExpress, Hotel Management
Dear Mr. Edgar: I feel so sad for this kind of comments, we are working so hard with front desk staff, they al ready had taken some courses, but it is very important for us this kind of comments, so we can work with front desk, and of course i am going to share this comment too, people at the breakfast!!! Thank you
Comment from Hotel Management
Oct 18, 2014 by HIExpress, Hotel Management
Dear Mr. Edgar: Thank you for your comment, we already had a meeting with people at the front desk, because the most important part of the hotel is the way you persive the attitude of the peolpe and it has to be really good, we are working evry day to be better
Comment from Hotel Management
Oct 18, 2014 by HIExpress, Hotel Management
Dear Mr. Edgar: Thank you for the comment , I`m so sorry and I feel unhappy because our goal is service and attitude, we had a meeting and we discuss this topic, we hope you will be again here with us
Comment from Hotel Management
Oct 18, 2014 by HIExpress, Hotel Management
ggrfedg
Comment from Hotel Management
Oct 18, 2014 by HIExpress, Hotel Management
Dear Mr. Edgar: Than you so much for your comment, we are working very hard for service and good experiences, we hope next time font desk could give you more service and simles, thank you too for the breakfast staff I am going to share this e-mail to them
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Nice and quiet hotel

Posted Aug 4, 2014
Pros: Special mention the breakfast and the friendliness of staff
Cons: Toilets flushing issues
Location: I did not spend near he hotel, but very close to the hotels zone
Very good and varied breakfast. Friendly staff (including guardian). We stayed our vacations comfortably.
Comment from Hotel Management
Aug 19, 2014 by HIExpress, Hotel Management
Dear Mr. Cacho: Thanks for the comment, i`m going to share this comment to the breakfast staff and the gusrdian, it`s a pleasure to know that your saty was good Thank you
Comment from Hotel Management
Aug 19, 2014 by HIExpress, Hotel Management
Dear Mr. Cacho: It is my pleasure to know that you were comfortably at your stay, i`m going to share this comment with the staff including the guardian of course thank you
Comment from Hotel Management
Aug 19, 2014 by HIExpress, Hotel Management
Dear Mr. Cacho: Thank you for the time you had taken for the comment, we are very happy to know that you had spend a very comfortably stay, I am going to share this e-mail with the staff including the guardian Thank you very very much
Comment from Hotel Management
Aug 19, 2014 by HIExpress, Hotel Management
Dear Mr. Cacho: Thank you for your comment, I´m going to share this with the staff
4 out of 5
Recommended
for Getaway With Friends
by edwards

Posted Jul 31, 2014 on Hotels.com
Comment from Hotel Management
Oct 18, 2014 by HIExpress, Hotel Management
Gracias
Comment from Hotel Management
Oct 18, 2014 by HIExpress, Hotel Management
gracias
2 out of 5
by A verified travelerfrom la

Hotel zone

Posted Jul 29, 2014
I'm disastfied with my stay here nothing of what I saw in the pictures is true the same breakfast every day shallow pool and not so clean and to get to the Main Street you need to walk 10-15 min cable sucks however staff is nice and room is clean
Comment from Hotel Management
Aug 19, 2014 by HIExpress, Hotel Management
Dear Mr. Pedro S: I`m so sorry for this comment but thank you it is very important for us to know this kind of things, because the important is what we are going to do for making the difference, we are going to verify some options for having better the pool, I`m also going to share this comment with the staff Thank you
4 out of 5
Recommended
for Families
by A verified traveler

Nice for families

Posted Jul 29, 2014
Pros: Openness
Cons: Humidity in the rooms
Location: Nice little convenience store beside
Good, staff seemed to be in a rush all the time yet very polite and effective
Comment from Hotel Management
Aug 19, 2014 by HIExpress, Hotel Management
thank you for the comment, and the pool is really good for kids, in my opinion is very kind of you to note the efficient staff Regards
Comment from Hotel Management
Aug 19, 2014 by HIExpress, Hotel Management
Thank you for the comment, I feel satisfy to know that the staff is polite and very efficient, Thank you so much
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Comparatively good hotel for that money

Posted Jul 28, 2014 on Hotels.com
In general the hotel is fine, room was clean but poorly equiped. The breakfast could be more diverse. It is worth of 75 usd per night.
Comment from Hotel Management
Oct 18, 2014 by HIExpress, Hotel Management
Thank you for the comment, our commitment is to serve, we are working every day to be better!!!! Thank you