Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2015
This hotel is in a good location but the only problem is that it's not clean as you hope.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom DF México

Posted Feb 23, 2015
Pros: La limpieza de la habitacion
Cons: El servicio de internet no llegaba a mi habitacion, la señal de la television es muy mala, solo se ven bien como 3 canales y no se los recomiento.
Location: Hay muchas opciones para realizar actividades, solo les recomiendo que madruguen y chequen opciones.
Esta muy sencillo, pero por lo que cuesta esta muy bien, todo esta muy cerca.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Puebla

Hotel Tranquilo junto a Laguna Nichupte.

Posted Feb 19, 2015
Pros: La tranquilidad, la limpieza, la piscina, las áreas verdes, los precios accesibles dentro de la zona hotelera.
Cons: La atención del front desk, los senti indiferentes. Fueron amables pero si les falta un plus.
Location: Esta ubicado junto a la Laguna Nichupte. Hay que caminar 5 minutos para llegar al Blvd. Kukulkan. En auto esta a 5 minutos de Plaza Caracol y antros.
No hubo problema con nuestras reservaciones. Ubicado a 5 min. de los nightclubs (en auto). Si no se trae auto hay que caminar 5 minutos al Blvd. Kukulkan y tomar autobus ($10.50 pesos), la tarifa minima en taxi es de $150 pesos. No he recibido mi factura aun y es Jueves, sali del hotel el dia Lunes (hay que estarlos presionando). Teniamos un tour a Xel-Ha el dia Sabado y como no consideramos el cambio de horario nos dejaron y tuvimos que reagendarlo para el Domingo, pero... La persona del front desk no nos hizo una llamada de cortesia para avisarnos. El hotel es tranquilo, las instalaciones estan limpias, Tienen servicio de bufet incluido, esta bien. No tuvimos ningun problema mayor.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom D.F.

Hotel muy agradable

Posted Feb 16, 2015
Pros: Las instalaciones en general y la atención
Cons: La limpieza del hotel y el servicio de cuarto, sólo nos dejaban una botella de agua, o no ponían shampoo.
Location: Esta muy cerca la zona de restaurantes y bares, también la playa
Es un hotel agradable, con buenas instalaciones, en general la atención es buena y rápida. Hay muchos lugares cerca. Lo único que no me agrado que está lejos de la avenida principal y hay que caminar porque no hay transporte público. Si regresaría a este hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Pros: Easy parking
Cons: Have remotes available to adjust fan speed.
Location: Good location , away from the main street
Easy parking, comfortable room , good breakfast. Would be great if there was a restaurant close by.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom hamburg

Preis-Leistungs-Verhältnis stimmt überein

Posted Feb 13, 2015
Bei dem überaus günstigen Preis im Vergleich zu umliegenden Hotels könnte es durchaus schlimmer sein. Die Anlage ist gepflegt, die Zimmer sauber und das Frühstück sogar im Preis enthalten. Ziemlich enttäuscht war ich jedoch bezüglich der falschen Angaben zur Nähe des Strandes. In der Hotelbeschreibung sowie der Rezension eines früheren Gastes hieß es der Strand sei 100 m entfernt. Pustekuchen. Der nächste Strand ist glatte 35 Minuten Fußweg entfernt. Und alles andere als schön.
1 out of 5
by A verified traveler

Posted Jan 23, 2015
No water in the bath room very poor quality the hot water press
Comment from Hotel Management
Jan 23, 2015 by HIExpress, Hotel Management
Thank you verymuch for the comment, we are going to work with the department because of the water and the pression of it
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Great buget hotel

Posted Jan 17, 2015
Very nice staff. Super helpful and courteous. There was one gentleman working breakfast by the name of Armando who was so kind, funny, and helpful, and really made us feel at home. breakfast is a really nice space outside in the courtyard under a pavillion next to the pool. The pool and courtyard is gorgeous, eith lotsnof palm trees, grass, some arches and a beautiful bridge in between the kids and adults pool. The first floor rooms give you access to the courtyard. A short bus ride or cab ride away from cancun strip or a 30 min walk. (Great place if u wanna party or golf, but for a cheaper and more local feel stay in playa del carmen an hour away or isla mujeres [20 min ferry ride from cancun]. Youlle save money and theres more to do. Cancun is very commercialized) Only two complaints were that we had to flush our toilet 2-3 times per numero dos. Second is when we booked it we were 2 people and when we got there we were three, an informed that we had to pay an extra $20 per night. While i know this standard for msny places and i get it (hotel has to provide breakfast for an extra person, $20/day seems a bit high and had we known we might have looked for a cheaper option. Overall good experience an really nice hotel
Comment from Hotel Management
Jan 22, 2015 by HIExpress, Hotel Management
Dear L: Thank you for the comment and of course l wiil share this with Armando, thank you
3 out of 5
Recommended
for Students
by A verified travelerfrom Phoenix, AZ

Hotel located in a nice area & close to the Beach

Posted Jan 11, 2015
Pros: It's location
Cons: Better WiFi
it is a small hotel and it is affordable. The breakfast was good and the staff very friendly.
Comment from Hotel Management
Jan 13, 2015 by HIExpress, Hotel Management
Dear lolita: thank you very much for the comments, l `m going to share this information to the staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom gua

Nice hotel to crash at nights in cancún

Posted Dec 28, 2014
We went driving to cancún. It is a very nice place if you have a car because its value. If you do not have a car, it might be a little far. Maybe around 10-15 minutes Walking. It is very clean and staff is very very kind. We did not wanted an all inclusive hotel because we would leave every single day to a different attraction in Cancún, so we would not stay much in the hotel. Food was also good. I would definetively recommend it.
Comment from Hotel Management
Dec 30, 2014 by HIExpress, Hotel Management
Dear Isabel: Thank you for the comment, it´s always nice to read something good from the guests, have a nice day
Comment from Hotel Management
Dec 30, 2014 by HIExpress, Hotel Management
Dear Isabel: Thank you for the comment, i hope you will come again with us