Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Jan 23, 2015
No water in the bath room very poor quality the hot water press
Comment from Hotel Management
Jan 23, 2015 by HIExpress, Hotel Management
Thank you verymuch for the comment, we are going to work with the department because of the water and the pression of it
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Great buget hotel

Posted Jan 17, 2015
Very nice staff. Super helpful and courteous. There was one gentleman working breakfast by the name of Armando who was so kind, funny, and helpful, and really made us feel at home. breakfast is a really nice space outside in the courtyard under a pavillion next to the pool. The pool and courtyard is gorgeous, eith lotsnof palm trees, grass, some arches and a beautiful bridge in between the kids and adults pool. The first floor rooms give you access to the courtyard. A short bus ride or cab ride away from cancun strip or a 30 min walk. (Great place if u wanna party or golf, but for a cheaper and more local feel stay in playa del carmen an hour away or isla mujeres [20 min ferry ride from cancun]. Youlle save money and theres more to do. Cancun is very commercialized) Only two complaints were that we had to flush our toilet 2-3 times per numero dos. Second is when we booked it we were 2 people and when we got there we were three, an informed that we had to pay an extra $20 per night. While i know this standard for msny places and i get it (hotel has to provide breakfast for an extra person, $20/day seems a bit high and had we known we might have looked for a cheaper option. Overall good experience an really nice hotel
Comment from Hotel Management
Jan 22, 2015 by HIExpress, Hotel Management
Dear L: Thank you for the comment and of course l wiil share this with Armando, thank you
3 out of 5
Recommended
for Students
by A verified travelerfrom Phoenix, AZ

Hotel located in a nice area & close to the Beach

Posted Jan 11, 2015
Pros: It's location
Cons: Better WiFi
it is a small hotel and it is affordable. The breakfast was good and the staff very friendly.
Comment from Hotel Management
Jan 13, 2015 by HIExpress, Hotel Management
Dear lolita: thank you very much for the comments, l `m going to share this information to the staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom gua

Nice hotel to crash at nights in cancún

Posted Dec 28, 2014
We went driving to cancún. It is a very nice place if you have a car because its value. If you do not have a car, it might be a little far. Maybe around 10-15 minutes Walking. It is very clean and staff is very very kind. We did not wanted an all inclusive hotel because we would leave every single day to a different attraction in Cancún, so we would not stay much in the hotel. Food was also good. I would definetively recommend it.
Comment from Hotel Management
Dec 30, 2014 by HIExpress, Hotel Management
Dear Isabel: Thank you for the comment, it´s always nice to read something good from the guests, have a nice day
Comment from Hotel Management
Dec 30, 2014 by HIExpress, Hotel Management
Dear Isabel: Thank you for the comment, i hope you will come again with us
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort McMurray, AB

Very clean and tidy with new bed linens.

Posted Dec 15, 2014
Pros: Clean and quiet.
Cons: Toilet flushing.
Location: Small variety store just across the street.
Quiet and clean. Complementary buffet breakfast had limited selection but was fresh.
Comment from Hotel Management
Dec 18, 2014 by HIExpress, Hotel Management
Dear McMurray: Thank you for the comment, we are working to do our best effort for our guests, we hope you could come again and stay with us
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SONORA

agradable

Posted Oct 24, 2014
Pros: el personal
Me gustó mucho que me recibieran desde la llegada diciendo mi nombre y al llegar a la habitación ya estuviera el aire prendido y la habitación con buen clima.
Comment from Hotel Management
Oct 28, 2014 by HIExpress, Hotel Management
Estiamda Srita. Patricia: Gracias por sus comentarios, siempre es muy agradable saber que se ve nuestro esfuerzo al tratar de dar el mejor servicio, le hare saber a todo el staff de este comentario y esperemos nos de la oportunidad de servirle nuevamente
4 out of 5
Recommended
for Couples
by Ana Carolinafrom Rio de janeiro

Boa

Posted Oct 18, 2014 on Hotels.com
O tratamento no café não é muito bom ,os funcionários são ríspidos e não sabem tratar os hóspedes.
5 out of 5
Recommended
for Couples
by A verified traveler

opinion

Posted Oct 11, 2014 on Hotels.com
Excelente, tranquilo
Comment from Hotel Management
Jan 3, 2015 by HIExpress, Hotel Management
Muchas gracias por el comentario, es un placer servirles
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Queretaro

Un Hotel que te hace sentir como en casa

Posted Oct 1, 2014
Pros: instalaciones, alberca, ubicación
Cons: horarios de buffet en desayuno
Location: un lugar tranquilo y cerca de muchas atracciones.
Mi estancia fue sumamente placentera y cómoda, es un hotel muy familiar y pintoresco con escencia hogareña que te hace sentir muy cómodo. lo único que recomendaría es que el desayuno durara mas tiempo ya que termina muy temprano y en vaciones uno no piensa en levantarse temprano jajaja. Excelente opcion para descansar y pasar bien.
Comment from Hotel Management
Oct 6, 2014 by HIExpress, Hotel Management
Estimada Yayo: Muchas gracias por su comentario, en repetidas ocaciones nos han comentado del horario del desayuno y le comento que lo tenemos marcado por la cadena IHG este horario es un estandar por lo que yo pasare sus comentarios al area que compete, saludos
5 out of 5
Recommended
for Families
by Alida Floresfrom Guadalajara

Excelente!

Posted Sep 28, 2014 on Hotels.com
Un hotel MUY limpio! Personal muy atento y amable. Altamente recomendable.
Comment from Hotel Management
Jan 3, 2015 by HIExpress, Hotel Management
Muchas gracias por su comentario, seguro se los hare saber a todos mis compañeros ya que se cumplio nuestro objetivo y es servir mejor cada dia