Ratings based on 326 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted May 6, 2015
The hotel was dingy and old. Rooms were modest decor and decent size. The bed was uncomfortable. Also the hotel location was tucked away on a back street off the main strip.
1 out of 5
by A verified travelerfrom Ottawa, Canada

A dirty, old hotel far from anything.

Posted Apr 16, 2015
Pros: Absolutely nothing!!!
Cons: Everything!!!
Location: There is nothing near by, there is construction, houses and a long road to the main street to take the bus. No restaurant on the hotel or near by.
I expected a better hotel but it was truly disappointing. When we arrived the lobby was full of people waiting to leave. They assign us a room next to all the noise of the lobby, we asked to have a room where there was quiet and they give us one. Nor the staff or bell-boy offer to help us with our luggage to our room. The condition of the room and hotel was old and neglected. There were dirty stains on the floor towels, the doors, the floor of the hallways, and the missing tiles in the pool. They did clean the hotel and the rooms, but if you went out early you could see garbage on the floor around the hotel. The TV had only a few channels and the bed moved away from the headboard when you tried to sit on the bed to watch TV. The breakfast was ok and it had variety it was about the only good thing. There was no restaurant service in the hotel and you either ordered in or had to walk the long road to catch a bus or taxi to go and eat. There was construction going on and houses all around. There were only two convince stores near by. Thankfully, we were there only three nights. I would not give this hotel the 21/2 stars it has. We were stuck in this hotel because the reservation was not exchangeable or could not be canceled. I will never again reserve with out being able to change my reservation. The error is on me .
Comment from Hotel Management
Apr 20, 2015 by recepcion@hiecancun.net, Hotel Management
Thank you for the comments, we are very sorry for the time that you spend here, we want you to know that first of all those days we had a ver big group of people the had to live te hotel at 1 am so they stay a the lobby all the time, that explain the trash that we had, second, we don`t have bell boy because the brand mark us that, and the breakfast is a courtesy from the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Bueno para descansar

Posted Apr 12, 2015
una cosa, el desayuno lo sirvieron en platos desechables y no era variado. Se necesita un restaurant, porque es incomodo salir
5 out of 5
Recommended
for Everyone
by A verified travelerfrom port arthur texas

Well Worth the Stay

Posted Apr 10, 2015
Pros: Friendly staff.....great location. a little grocery shop right across the way for everyday essentials. Breakfast was fabulous.
Location: While it is off the beaten path, its not a far walk to the main road to catch the busses.
When we arrived I found the staff to be very nice and helpful. The room was inviting with cold air already filling the room. The pool looked very inviting. Plenty of towels and other essentials. Breakfast was served daily starting at 6:30am. Fresh fruit, pastries, eggs, a meat, cheese, cereal, juice and coffee. The breakfast staff was wonderful, making us feel welcome and like a part of the family every morning. The staff was very helpful throughout my entire stay of 8 days. Flat screen tv in the room with about 14 different channels... something for everyone. I would highly recommend this hotel and plan on staying there again when I go back to Cancun for my honeymoon.
Comment from Hotel Management
Apr 13, 2015 by recepcion@hiecancun.net, Hotel Management
Dear guest: Thank you for the comments, l `m going to share with the staff, for us every comment is very important we hope you had a very nice stay with us
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Rating

Posted Apr 1, 2015
Very good hotel, convenient transportation, affordable price . Recommended !
Comment from Hotel Management
Apr 3, 2015 by recepcion@hiecancun.net, Hotel Management
Dear Guest: thank you very much for the comment, we hope that you had have a fantastic stay
4 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Hotel en zona hotelera practico si vas en auto

Posted Mar 28, 2015
Bueno atención instalaciones agradables y practicas
3 out of 5
Recommended
for Everyone
by A verified traveler

Detalles del cuarto

Posted Mar 23, 2015
El aire se apagaba de vez en cuando los wc no se llevaba bien el agua y los colchones algo incómodos
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, little bit of the beaten path.

Posted Mar 21, 2015
Stayed at this hotel for a few nights on the way back from Isla Mujeres, very comfortable.
Comment from Hotel Management
Mar 22, 2015 by recepcion@hiecancun.net, Hotel Management
Thank you very much for the comment, I`m going to share it with all the staff,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Obregón, Sonora, México.

La mejor opción para una visita rápida.

Posted Mar 19, 2015
Excelente ubicación, el desayuno es rico y en general muy limpio. Lo recomiendo.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Oaxaca, México

Hotel cómodo para descansar

Posted Mar 17, 2015
Pros: El jardín y la alberca. La atención en el desayuno buffet por parte del personal es muy buena.
Cons: La limpieza de las habitaciones, no está mal pero se puede mejorar.
Location: Solo las plazas comerciales y antros, nada familiar para mi gusto.
Está bien aunque no tiene playa, está cómodo, y tiene todos los servicios, me gustó el jardín y la alberca para descansar y relajarse, está cerca de las plazas aunque si hay que tomar autobús.