Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom Welland Ontario Canada

Nice homey hotel convenient to places we wanted.

Posted Nov 30, 2014
Pros: It feels homey and secure.
Cons: We wish there were small fridges in the rooms.
Location: The markets, and a mall are nearby. There are quiet streets around the hotel. The ADO bus depot is also not far. We traveled around on the city buses.
This was our second time staying here. The staff are all very pleasant and accommodating. Many of them speak good English. It has a small swimming pool and a pleasant courtyard with a billiard table. It was quiet and clean. We were in Cancun to get dental work done and for a few business meetings which were all in Cancun and we could walk most places. We walk all over Cancun and feel as safe as we do in Canada. It has a nice little restaurant though we didn't visit because we are vegans and frugal. We also like to walk. We could walk to one of the beaches from there or take a bus to the Hotel Zone for beaches in that area though we had little time for that on this trip. We didn't have very hot water the first few days but it was perfect on the last days. We met people from Japan, Texas and South America at the hotel. We found a friendly atmosphere in the hotel.
5 out of 5
for Other
by A verified travelerfrom Bern

Zentrales Hotel in Cancun Downtown

Posted Nov 27, 2014
Das Hotel ist ideal gelegen wenn man etwas unternehmen will und auch etwas von der Mexikanischen Bevölkerungen mitbekommen will.
2 out of 5
by A verified traveler

No warm water hotel for shower.

Posted Nov 25, 2014
The most terrible thing that is no warm water for shower.
4 out of 5
for Couples
by A verified traveler

establece muy buen servicio ninguna queja

Posted Nov 18, 2014
esta en un lugar accesible para poder moverce algun lugar acojedor muy buen servicio realmente recomendable
4 out of 5
for Everyone
by A verified travelerfrom Rock Hill, SC

Off the beaten path

Posted Oct 19, 2014
Pros: Very nice rate at a clean hotel.
Cons: The only downside was the location.
Location: Cancun is a big city. There is lots to do.
Hacienda de Castilla is located in Cancun Centro. It is not easy to find, however, it was very clean and the staff was great.
2 out of 5
by A verified traveler

Hard to find cold water

Posted Oct 14, 2014
Pros: Breackfast
Cons: Everything.
Location: Bad warned not go out at night!
I ask questions at car revtal could not tell me exact 2 hours later 3 more request for help later taxi police and locals I found it! No hot water because no water heater! Crease we son,'t need one we are in Cancun?
5 out of 5
for Everyone
by A verified travelerfrom ma


Posted Oct 12, 2014
It was very nice enjoyed my stay great staff good food
3 out of 5
by A verified travelerfrom bremen

Muss nicht sein

Posted Oct 11, 2014
1 out of 5
for Getaway With Friends
by nusrat

This traveler left a rating score only Posted Oct 6, 2014 on Hotels.com
1 out of 5
by A verified travelerfrom Dfw

Wouldn't recommend this hotel.

Posted Sep 30, 2014
Building extremely old and dirty. Restaurant with flies,nasty food.