Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
74% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

No warm water hotel for shower.

Posted Nov 25, 2014
The most terrible thing that is no warm water for shower.
4 out of 5
for Everyone
by A verified travelerfrom Rock Hill, SC

Off the beaten path

Posted Oct 19, 2014
Pros: Very nice rate at a clean hotel.
Cons: The only downside was the location.
Location: Cancun is a big city. There is lots to do.
Hacienda de Castilla is located in Cancun Centro. It is not easy to find, however, it was very clean and the staff was great.
2 out of 5
by A verified traveler

Hard to find cold water

Posted Oct 14, 2014
Pros: Breackfast
Cons: Everything.
Location: Bad warned not go out at night!
I ask questions at car revtal could not tell me exact 2 hours later 3 more request for help later taxi police and locals I found it! No hot water because no water heater! Crease we son,'t need one we are in Cancun?
5 out of 5
for Everyone
by A verified travelerfrom ma


Posted Oct 12, 2014
It was very nice enjoyed my stay great staff good food
1 out of 5
by A verified travelerfrom Dfw

Wouldn't recommend this hotel.

Posted Sep 30, 2014
Building extremely old and dirty. Restaurant with flies,nasty food.
2 out of 5
by A verified traveler

Posted Sep 2, 2014
Not too clean feeling.. Didnt make me feel good.. Very dumpy area
1 out of 5
by A verified traveler

No water for 2 days

Posted Sep 1, 2014
Pros: Nothing
Cons: Needs a lot of improvements
Location: Good location everything was near by.
Bad experience , no water for couple days , pool never was ready for to getting in.
4 out of 5
for Families
by Alexfrom SEATTLE

Great Value

Posted Aug 18, 2014 on Hotels.com
Great place for the value. This hotel is located in El Centro, Cancun's city center, and a stretch from the tourist zone where most tourist stay. The hotel was clean, staff was friendly, helpful and room was great for $30 US. IF youre on a budget save the money and stay here, the bus is only a few blocks away and takes you to the hotel zone for about $9 pesos (about 75 Cents) in about 15 minutes. But be for warned this is in the real Mexico and not the tourist zone and you will stand out, there were a quite a few stares but everyone kept to themselves. Felt safe during the day, but would NOT recommend going out at night. I walked around the block once and saw trouble in every direction, just as I rounded the corner back to the hotel I ran into about 5 Federales with machine guns and ski masks where there are no street lights. Be safe and get the real cultural experience for alot less, you will be glad you did.
4 out of 5
by A verified traveler

perfectly serviceable

Posted Aug 17, 2014 on Hotels.com
This hotel was exactly what we expected based on cost and other reviews. It is not the most elegant or modern, but the room was clean, the air conditioning was cold and the staff was friendly and helpful. You will get lost driving yourself there. It's tucked away in a residential neighborhood of the city of Cancun, removed from the touristy hotel zone. We enjoyed walking the neighborhood to get a feel for the town, others may not find this as interesting. We did eat a small bit in the hotel restaurant and thought the Aztec soup was pretty tasty. All in all served our purposes for one night in Cancun.
4 out of 5
for Everyone
by A verified travelerfrom mtl

Nice getto spot

Posted Jul 24, 2014
We were there for a music video, far from the resort but this is what we wanted.