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Reviews of Hotel La Joya

3 out of 5
Hotel La Joya
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 178 out of 260 reviews" "
Rating 8 - Good. 60 out of 260 reviews" "
Rating 6 - Okay. 15 out of 260 reviews" "
Rating 4 - Poor. 3 out of 260 reviews" "
Rating 2 - Terrible. 4 out of 260 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 3 nights in Feb 2024

10/10 Excellent

charles

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just tucked away far enough from the world to be beyond peaceful, but close enough to get into town. With a bus stop literally at your door. This old school Mexican. So don’t come here looking for fake skyscraper hotels and pools full of thousands of people. Here it’s all about the best sunsets and chill vibes
Stayed 4 nights in Mar 2024

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Safe place
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024

8/10 Good

Punit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
They are on the Ocean and have the best views, staff is friendly, and the property gives the old Mexican charm.Good for Insta Posts! Its a nice place but needs upgrades, we were for a night so could manage but in our room, the toilet door was faulty, TV was not working.
Stayed 1 night in Feb 2024

10/10 Excellent

dorn

Traveled with group
Liked: Staff & service, property conditions & facilities
Quiet area. Great view of the water and Cancun.
Stayed 2 nights in Feb 2024

6/10 Okay

Daniel, Aberdeen

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nice property. The staff is nice. But there are no services. Bar closed at 7. Dining room closed at 8. There is nothing in the vicinity of the property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- beautiful setting with pool, aqua sea, tropical foliage, very good food on site, quaint hotel. Staff very helpful and hardworking, several restaurants and a small market within walking but we did enjoy our cart for both the hot day and windy day. Con’s- loud boats anchor off shore, same as on playa Norte where we stayed earlier. Rooms could use some upgrades- lampshades, curtains, simple things but room were definitely comfortable
Stayed 2 nights in Feb 2024

6/10 Okay

Gwen, Minneapolis

Traveled with family
Disliked: Property conditions & facilities
Beautiful views, stairs are uneven, things are just tired but the rooms are updated and pleasant.
Stayed 2 nights in Feb 2024

8/10 Good

Jacob

Liked: Staff & service
our room was perfect loved the view. overall the property was just perfect. love the value. I just didn't care for the side next to the deck by the ocean. when I looked into the woods their was tons of beer cans and garbage. would of been nice not to have to look at the garbage when I was laying in the sun. we would go again and book the same place
Stayed 3 nights in Jan 2024

10/10 Excellent

Daniel, Portland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beachfront is great and the breakfast on the patio was a delight.
Stayed 3 nights in Dec 2023

8/10 Good

allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing
Stayed 5 nights in Nov 2023

8/10 Good

Miguel

Traveled with partner
El hotel está bien para el precio, no es un buen hotel para personas de edad avanzada porque tiene bastantes escaleras, el personal muy amable y atento, las camas un poco no tan confortables, pero muy limpio, tranquilo y está bonito pero si le falta un poco de remodelación.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My time at La Joya was fantastic. The staff are unbelievably friendly. The room was perfect for me and the staff went out if their way to ensure my stay was great. Hector was unreal and helped with every single thing I needed. The food was delicious and the hotel was the perfect place for me to unwind and kick back. I’d definitely return here the next time I visit the island. Missing it already!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Erick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is wonderful - hence the 5 star rating. The rooms are a little dated but are clean, have great views and provide you with comfortable beds and everything else you need to enjoy your stay. Breakfast, lunch and dinner on your balcony is a dream and was one of my favorite things. The property is located on a slightly steep hillside that cascades down to the sea. Those with mobility issues should be aware that there are many steps and there isn’t an elevator. A note on the surroundings and what I would change if I visited again. We preferred this end of the island. In my opinion, it’s much easier to relax. It’s quieter and there are far less people compared to the Playa Norte/Downtown area. We broke our trip up into two stays with Hotel La Joya being our first and then we moved up to a hotel close to Playa Norte. Next time, I would probably stay here the whole time and seek out a good deal for an extended golf cart rental.
Stayed 3 nights in Aug 2023

8/10 Good

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities
Rooms are getting a bit worn but beautiful location and view. Very nice pool.
Stayed 3 nights in Aug 2023

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our new special place
We arrived tired, hot with thumping loud music from a nearby hotel. The next day and rest of the week was just lovely. We grew to love the place.
Stayed 6 nights in Aug 2023

10/10 Excellent

Rob

Stayed 2 nights in Jul 2023

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Charming, a Diamond in the Rough
This hotel is a hidden gem and we are so lucky to have stayed here. This property is overflowing with old charm. Beautiful hotel on a cliffside with ocean views and ocean access, a pool, restaurant/bar, and very nice staff. My husband and I are childless, budget travelers in our 20s, but we chose to spend a little more for a room with an ocean view and it was 1000% worth it. The staff brought breakfast to our patio every morning and we felt spoiled. We were walking distance from a few restaurants, stores, recreation areas, and Punta Sur (10 mins). Food and drinks at the restaurant were great. Also the AC in the room was excellent and much needed. For us, this property was nearly perfect. However, it is a property with character, so there are some quirks. It is not the most updated, the wifi isn’t the greatest, and it didn’t seem the most handicap accessible (lots of stairs). The continental breakfast is a basket of rolls, sliced fruit, yogurt, OJ, and coffee (eggs, meat, pancakes, etc. available for an additional charge). For us, this was not a problem, but let this set your expectations accordingly.
Room with an ocean view
View from our room - patio and ocean view
Stairs down to the pool and bar
Stayed 3 nights in Jun 2023

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, peaceful, beautiful, quaint… luved breakfast on the terrace!
Stayed 1 night in May 2023

10/10 Excellent

Leyisel

Stayed 3 nights in May 2023

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, but need to update the services they offer
Stayed 2 nights in May 2023

10/10 Excellent

Abraham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, awesome views.
Stayed 1 night in Apr 2023

8/10 Good

Ingrid

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
I have mixed feelings about this property; the staff is fantastic. I don't have anything bad to say about the service. The hotel itself could have some improvement, I think I just had the bad luck of booking my stay so late that I ended up paying around 300 bucks the night, and that didn't feel worth it. The rooms are big enough and comfortable but at 300 bucks the night it felt that something was lacking. For future guests of this property, this hotel is located in the southeast part of the island; you'll need a taxi to go to the downtown area or Playa Norte, the best beach on the island. Bring bug spray because the mosquitos in the outdoors are terrible. This hotel has water filters so that was a good amenity, there is beach access, but it's very rocky so bring water shoes. The hotel is also close to Garrafon, where you can do snorkeling and Punta Sur where you can watch the sunrise.
Stayed 3 nights in Mar 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 14 nights in Mar 2023

10/10 Excellent

James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A must stay!! Adorable and very convenient to local foods, venues, and attractions!!! Easy golf cart ride to the whole isle!!!
Stayed 3 nights in Feb 2023

10/10 Excellent

Mollie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and quaint hotel, most beautiful ocean views
Stayed 1 night in Jan 2023

10/10 Excellent

Susan and Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this little property. Comfy beds, nice pool. Outdoor privacy is at a minimum when they have a full house, but a nice way to meet people. Be prepared for lots of fairly steep stairs no matter where you go. Staff very friendly and helpful. Beautiful spot!
Stayed 3 nights in Jan 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice property was nice

10/10 Excellent

mohi

Stayed 1 night in Sep 2022

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jun 2022

10/10 Excellent

Kindra

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

William F

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little boutique hotel in a wonderful location Wonderful staff willing to do whatever you want to enjoy your stay
Stayed 9 nights in May 2022

10/10 Excellent

Andrea De La

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. We will definitely come back since we already miss it
Stayed 2 nights in May 2022

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place, love the staff.
Loved our stay at this quaint and quiet property. The staff is VERY helpful, friendly and service oriented. Miguel was amazing, works really hard, and was always offering to do things for us. The manager was always checking with us to make sure our stay was enjoyable. We will be back!
Stayed 3 nights in Apr 2022

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel La Joya was such a joy to stay at. We felt so taken care of by the kind staff.
Stayed 3 nights in Apr 2022

8/10 Good

Lillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the patio and excellent service. We will definitely stay here again.
Stayed 7 nights in Apr 2022

10/10 Excellent

Alma Yazmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention & timeliness of the staff was incredible.
Stayed 4 nights in Mar 2022

10/10 Excellent

Elissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every minute at Hotel La Joya. The staff was extremely welcoming, friendly, and helpful. The hotel has an unique and authentic look with views that are second to none. Having breakfast on our patio each morning was amazing. Would definitely recommend Hotel La Joya to anyone looking for a quiet and relaxing atmosphere.
Stayed 3 nights in Mar 2022

10/10 Excellent

Charlotte

Stayed 4 nights in Feb 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place so beautiful and peaceful I would definitely stay again.
Stayed 3 nights in Feb 2022

8/10 Good

Jessica, Richville

Traveled with partner
Liked: Cleanliness, staff & service, amenities
An honest review of La Joya. The pros: The grounds and views are beautiful. The staff delightful. The food was delicious and affordable. Loved breakfast on our patio. The room was clean. The grounds well taken care of. The beds for Mexican standards were pretty good. A bit firmer than I like but not a concrete block. Cons: The room was small and a bit dated. The bathroom needs a remodel and we had zero water pressure. There are lots of stairs but wasn’t a problem for us. The location can be a pro or con. We loved being away from the craziness of centro but that’s not for everyone. The staff and views absolutely make the place the gem that it is. I would stay again.
Stayed 6 nights in Feb 2022

10/10 Excellent

Michella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 3 nights in Feb 2022

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from all employees! We loved everything about our stay at Hotel La Joya. The room was clean, quaint and we loved the patio. The pool/bar area was excellent with stunning views. Loved the continental breakfast room service every morning. Quiet, private environment,not an overly busy vibe. Loved our stay here.
Stayed 3 nights in Feb 2022

10/10 Excellent

dorn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff. Beautiful views. Store and restaurant/bar close by. Great place to relax in a quiet, beautiful setting.
Stayed 3 nights in Feb 2022

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip was awesome. Great staff and relaxing place to stay. Only disadvantages are the stairs. Breakfast on our veranda each morning was awesome.
Stayed 10 nights in Jan 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natural beauty. The staff was great, they could use a couple more people. Would go back.
Stayed 6 nights in Jan 2022