Dear Christine,Thank you for sharing your valuable review.We are glad to read that overall you had a nice stay with us, specially that you had enjoyed your comfortable room, as well as the friendly and attentive service that our staff offered you at all times.An apology if the live music was loud for you; every night we are measuring the sound level, in order to maintain a good harmony for all our guests.The speciality restaurants such as the Umami and Chianti, as those fine dinning restaurants, which is why they request a dress code, nonetheless, it is not mandatory to be “formal”, “smart-casual” it is the one. An apology if this was an inconvenience.We will always be glad to welcome you back, so we can pamper you even more.Warmest regards.

Dear Jacob,Thank you very much for sharing your valuable rating.We appreciate your kind comments about the good services we have to offer.We are sorry that you did not fully enjoy your stay. We would appreciate having more information, so we can improve our services.Hope you can allow us the opportunity to serve you again, in order to improve your experience.Best regards.Guest Experience Manager.

Dear Raul,Thank you for sharing your kind review.We are glad to read that you had a good time with us.We hope that you had enjoyed most of the good services that we have to offer.We are looking forward to seeing you again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Juan,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed your comfortable room, as well as the beauty of our beach area.It is gratifying to read that you enjoyed the delicious quality of our restaurants.We are looking forward to seeing you again, and pamper you even more.Warmest regards.Guest Experience Manager.

Dear Vanessa,Thank you for sharing your kind review.We are really happy to read that you had a great stay with us.We hope you could visit us again, so we can pamper you even more.Warmest regards.

Dear Rene,Thank you for sharing your kind review.We are really happy to read that you had a great and relaxing stay with us, specially that you had enjoyed the beauty of our beach area.We hope you could visit us again, to pamper you even more.Warmest regards.

Apreciable Olga,Muchas gracias por compartir su amable comentario.Nos alegra mucho leer que tuvo una agradable estadía, en especial que haya disfrutado del atento y cálido servicio que nuestros colaboradores le brindaron.Es muy gratificante leer que pudieran disfrutar de nuestras festividades y fueran parte de nuestras actividades.Esperamos nos puedan visitar nuevamente, y consentirles aún más.Saludos.Guest Experience Manager.

Dear Alberto:We appreciate the good comments about the cleanliness, the beach and the staff, we will forward your comment about Magic Bar to the Food and Beverage Manager for proper follow-up.

Dear Megan,Thank you for taking the time to share your valuable review.We are sorry to read that you didn't fully enjoy your stay with us.I am aware that we have a lot of guests, that work really hard in order to have a well-deserved and relaxing holidays. That is why our main goal it is to give the best quality service possible, in order to pamper all of you.Unfortunately, on your reservation, the confirmation, it does appear “breakfast” only. I am not sure if there was a mistake made why doing the reservation, nonetheless, that was the information that the hotel received, and the same information that Expedia has.I am truly sorry for this inconvenience.We will appreciate it if you give us the opportunity to welcome you back and pamper you even more.Warmest regards.

Dear Steve,Thank you for sharing your kind review.We are really glad to read that you had a great stay with us, specially that you had appreciated the friendly service that our staff offered you at all times.We hope you could visit us again, to pamper you even more.Warmest regards

Dear Jessica,Thank you for taking the time to share your kind review.We are really glad to read that you had a great experience with us, specially that you had enjoyed the attentive and friendly service that our staff offered you at all times, making you feel welcomed.I am sorry to read that you didn't were able to dine at the Chianti restaurant, event thought you had it included for your 3 nights with the inclusive meal plan. We are looking forward to seeing you again, and pamper you even more.Warmest regards.

Dear Elizabeth,Thank you for sharing your kind review.We are glad to read that you had a nice stay, specially that you had enjoyed the friendly and helpful services that our staff offered you at all times.We hope you could visit us again, so we can make you feel at home.Warmest regards.Guest Experience Manager.

Dear Amaniel,Thank you very much for sharing your kind review.We are glad to hear that, overall, you had a pleasant stay with us and hope you were able to enjoy all the excellent services we have to offer.We look forward to having you back with us, to spoil you.Best regards.Guest Experience Manager

Dear Barbara,Thank you for sharing your kind review.We are really glad to read that you had a great time with us, specially that you had enjoyed the delicious quality of our restaurants and our facilities.We hope you could visit us again, to pamper you even more.Warmest regards.Guest Experience Manager.

Dear guest,Thank you for sharing your valuable review.We are glad to known that overall you had a nice stay, specially that you had enjoyed your comfortable room and the friendly and attentive service that our staff offered you at all times.I am sorry that you didn't fully enjoy your stay with us.On a daily basis, we receive excellent feedback on the variety and delicious quality of our restaurants. In case of any inconvenience, we recommend that you inform the captains of the restaurant, so that they can assist you.Your comments are really important to us, since it helps us to improve our services.We hope you could visit us again, to pamper you even more.Warmest regards.

Dear Cherie,Thank you for taking the time to share your kind review.We are really glad to read that you had a great stay with us, specially that you had enjoyed the kind service that our staff offered you. I am sorry if the concierge was too pushy. I will send this information to the respective department in order to improve our services.We hope you can visit us again, to keep pampering you.Warmest regards.Guest Experience Manager.

Dear John, Thank you for sharing your valuable review.I am sorry if you didn't fully enjoy your stay with us.Due to the decoration and insects that you mention, I am not sure f you stay in the hotel.We usually have excellent comments regarding the comfort on the room you stay in.I am very sorry if your inconvenience was due to the fact that you booked a “Breakfast only” meal plan, thinking that it was an “All Inclusive” plan. As your reservation was for “Breakfast only”.Your comment about our Italian restaurant, it is quite intriguing, since it is ranked on the top places on the social media; we also have wonderful comments about the quality of their dishes. Nevertheless, I will send this information to our Chef, in order to improve our services.I am sorry if you are not an intrepid traveller; however, we will always be glad to welcome you again, to offer you a better experience.Warmest regards.

Dear Melat,Thank you for sharing your kind review.We are really glad to read that you had a relaxing stay with us. We hope you were able to enjoy all the good services that we have to offer.We are looking forward to seeing you again and pamper you even more.Warmest regards.

Dear Piero,Thank you for taking the time to share your lovely review.We are truly happy to read that you had a great stay with us, specially that you had enjoyed the kind and attentive service that our staff offered you in order to make you feel welcomed. We appreciate the good comments regarding your comfortable room and the delicious quality of our restaurants.We hope you can visit us again and make you feel at home.Warmest regards.

Dear Jennifer, Thank you for sharing your valuable review. The hotel counts with sanitary certificate and regulations. In order to provide a clean environment. It is not allowed to bring food into the hotel, so we avoid leftovers in the rooms and control pests. We also do not allow food to be taken out of the restaurants. All that information is given upon your check-in, and it's written in the register that you sign. It is also written and framed on the pillars at the entrance of the hotel. I am sorry if that was an inconvenience, however we must respect that policy. We will always be glad to receive you again and offer you a great experience. Warmest regards.

Dear Michael, Thank you for sharing your kind review. We are really glad to read that you had a great stay with us, specially that you had loved our beautiful beach area. We hope you can visit us again and pamper you even more. Warmest regards.

Dear Jessie, Thank you for taking the time to share your valuable review. We are really glad that you had a nice stay with us, moreover that you had enjoyed your room and the attentive services of our cleaning staff. Unfortunately, it is not allowed to bring food or drinks from the exterior. I am sorry if this was an inconvenience. We hope you can visit us again, and pamper you even more. Warmest regards.

Dear Chuck, Thank you for taking the time to share your kind review. We are really glad that you had an excellent stay with us, moreover, that you had enjoyed our beautiful beach and the great quality of our restaurants. I'm sorry if you had any inconvenience during your reservation process. We hope you can visit us again, to pamper you even more. Warmest regards.

Dear Matija, Thank you for sharing your kind review. We are really glad that you had a great stay with us. We hope you had enjoyed all the good services we have to offer. We hope you can visit us again, to pamper you even more. Warmest regards.

Dear Nikhil, Thank you for sharing your valuable review. We are glad to known that oveall you had a good stay. I am sorry that you perceive our staff as not cooperative, especially when you were supported with first aid, as your new shoes hurt your feet, or the constant follow up that reception and the front desk manager did to your room to fix any inconvenience you had in your room. An apology if it weren't enough. We hope you can give us the opportunity to welcome you again and offer you a better experience. Warmest regards.

Dear Catherine, Thank you for choosing us again as your holiday destination, and for taking the time to share your lovely review. We are overjoyed to known that you had a great time in family during your stay, moreover, that you had enjoyed the good quality of our restaurants. We hope that you can visit us again to pamper you even more.

Dear Samaira, Thank you for taking the time to share your lovely review. We are really glad that you had an amazing stay with us, moreover, that you had loved the attentive and kind services that our staff offered you in order to make you feel welcomed and pamper you. We hope you can visit us again, to spoil you a bit more. Warmest regards. Guest Experience Manager.

Dear Nancy, Thank you for taking the time to share your valuable review. We are glad that you had enjoyed the attentive and warm services that our staff offered you. I am sorry if you didn't enjoy our food quality, normally we receive a lot of good comments about it, due to the quality of the food and our chefs abilities, that is why I will send this information to our Kitchen and restaurant management in order to improve our services. We hope you can give us the opportunity to welcome you again, in order to offer you a better experience. Warmest regards.

Dear Jeffrey, Thank you for sharing your lovely review. We are glad to known that you had enjoyed your stay, moreover, that you had enjoyed the kind service that our staff offered you and the cleanliness of our facilities. Our Deck restaurant is the one that close at 10:30 pm, Umami at the sushi bar close at 11 pm. Chianti Close at 11 pm as well, but requires of reservations. We hope you can visit us again, to pamper you even more. Warmest regards.

Dear Brian, Thank you for sharing your kind review. I hope that you had enjoyed all the services that we have to offer. I am sorry that you had an incident in your room. I have the report that they fixed the situation with the hot water, however, I will inform our Maintenance department in order to improve our services. We hope to have you back again, to pamper you even more. Warmest regards.

Dear Angie, Thank you for sharing your kind review. We are really glad to known that you had an amazing experience with us, moreover, that you had enjoyed our delicious restaurants. We hope you can visit us to pamper you again. Warmest regards.

Estimada Mayra, Muchas gracias por compartir sus amables comentarios. Nos alegra saber que tuvo una agradable estadía. Esperamos haya podido disfrutar de todos los servicios que tenemos en el hotel. Esperamos nos pueda visitar nuevamente, para consentirle aún más. Saludos.

Dear Elias, Thank you for sharing your kind review. We are glad that you had a great stay and that you appreciate the quiet and cleaning of our facilities. We hope you can visit us again, to pamper you even more. Warmest regards.

Dear Xiaolei, Thank you for sharing your lovely reviews. We are glad to known that you had a great stay and appreciate the friendly services that our staff offered you, as well as the cleanness of our facilities. We hope you can visit us again, to pamper you even more. Warmest regards.

Estimado Luis, Muchas gracias por compartir su amable calificación. Nos alegra saber que tuvo una agradable estadía con nosotros y esperamos hayan podido disfrutar de todos los excelentes servicios que tenemos para ofrecer. Esperamos nos puedan visitar nuevamente, para consentirles. Saludos. Guest Experience Manager.

Dear Jacob, Thank you for taking the time to share your valuable review. We are sorry to read that you didn't enjoy your stay. It is not common to read comments about noise in that building, as well, we always encourage our guest to inform us of any discomfort, like the water pressure, in order to send someone to fix it right away. I am afraid that we didn't receive any information from you. I am sorry to hear that you didn't enjoy our restaurants, I will send the information to our F&B manager in order to improve our services. Your comments a truly important for us, due to help us to improve. We hope you can give us the opportunity to welcome you again, in order to give you a better experience. Warmest regards. Guest Experience Manager.

Dear Phillip, Thank you for sharing your lovely review. We are truly glad to known that you had a great experience, more over that you enjoyed the warm and attentive services that our staff offered you. We hope you can visit us again, to pamper you once more. Warmest regards. Guest Experience Manager.

Dear Guest, Thank you very much for taking the time to share your positive comments. We are delighted to know that you had a pleasant stay and that you enjoyed the high-quality service of our restaurants. We appreciate your comments about the fine service provided by our staff. An apology if you feel that our services wasn't friendly enough, we appreciate your comment and help us to improve our services. We hope you can visit us again, to pamper you. Best regards. Guest Experience Manager.

Dear Guest, Thank you for taking the time to share your kind review. It is satisfactory to know that you had, overall, a good and relaxing time with us. We appreciate your comment about the good quality of our restaurants. We hope you can visit us back, to pamper you again. Warmest regards. Guest Experience Manager.

Estimado Huésped Reciba un cálido saludo. Muchas gracias por compartir su experiencia que tuvo en nuestro hotel, de verdad estamos encantados de que se haya llevado una experiencia inolvidable. Esperamos de tener la oportunidad de recibirle nuevamente para consentirle.

Estimado huésped Muchas gracias por compartir la experiencia que vivió en nuestro hotel. Nos complace saber lo mucho que disfrutó su estancia con nosotros. Nuestro principal objetivo es justamente que ustedes se sientan consentidos. Esperamos tener la oportunidad de recibirle nuevamente para consentirles.

Dear Guest Receive my warmest greetings. Allow me to thank you for your kind comments about your recent experience at our hotel and the expectation. I truly appreciate you mentioned all the good things you enjoyed with us. We are sorry to hear that you were not entirely satisfied with some points, we will work hard to fix the issue you experienced. We look forward to welcoming you again.

Dear Guest Thank you for your comments. These will be taken into account immediately in order to improve our services and our areas of opportunity. All your nonconformists will be transmitted to the departments involved. We look forward to welcoming you again. Best regards.

Dear Guest Receive my warmest greetings. Allow me to thank you for your kind comments about your recent experience at our hotel and the expectation. I truly appreciate you mentioned all the good things you enjoyed with us. We are sorry to hear that you were not entirely satisfied with some points, we will work hard to fix the issue you experienced. We look forward to welcoming you again.

Dear Guest We would like to thank you for choosing our hotel as your holiday destination during your visit to Cancun. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It is a real pleasure to know that you had a wonderful time. It was an honor to host you.

Dear Guest Thank you for taking the time to share with us your experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We sincerely apologies if at any time you were treated unfairly as our staff is known for their sympathy and friendliness and always try to give the best service to our guests so that you have an unforgettable holiday. However, we appreciate your sincere feedback and it will be channeled to the relevant departments for follow-up. We hope you give us the chance to demonstrate you that our main goal is to create good experiences.