Ratings based on 131 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Adequate Hotel Close to BeachesPosted Apr 14, 2014
Wasn't looking for anything fancy. The air conditioner stopped working the first night. We were moved to another room the next morning. No problems the rest of the week. Overall, we really enjoyed our stay and would book the same hotel again.
by MJ from TX
Not terrible, but you get what you pay forPosted Apr 14, 2014
We stayed here 2 nights. Bathroom was a little dirty, floors were definitely not the cleanest. But it was a good place to stay in Isla only because we were out and about most of the time. I'd only come back if I were staying a night or two on the Island
for Everyoneby A verified traveler
Love the staff and the closeness to the beach.Posted Mar 15, 2014
George, Alex, Romie have been there for years and is a great to see them every trip we make to the Island. We noticed several improvements in the hotel and services.
by A verified traveler
Ok, but...Posted Mar 8, 2014
The hotel is tired & the front desk is even more tired, well maybe just complacent. It is a great location with the beach right across the street & the sunset glowing across the sky. The internet can only be accessed in the lobby which is tiny with no privacy. And don't expect too much hot water for your shower. You will need to make your own good time which luckily, it is easy to do on the island.
for Everyoneby Michael from New Jersey
Facilities: Decent, clean and close to beach.Posted Mar 6, 2014
Pros: Pool, view of beach, close proximity to shopping and Hidalgo Street, food mart around the corner, golf cart rental at premises, quaint restaurant-
Cons: Open up bar on other side next to pool, add signs of services offered, customer service training and change mattresses
Location: Sunset Beach, Fishing co-op (went fishing and snorkeling), beach, Hidalgo, Beach Bar down two blocks (2-1 and good lunch + service)
Had to prompt staff for safe key, towels, and money exchange.(no signs of services offered) Appeared as though they first opened as staff appeared clueless and not committed to customer service, and trust me I'm easy going. Room was nice and clean, beds were hard and uncomfortable with a concrete headboard (ouch, who thought of that), tv reception was horrific, pool was maintained and clean, bar was ridiculous (small- 4-5 seats_ under big palapo- big screen tv (never on) and uncomfortable chairs in that area. Restaurant on premises not bad but better off going to xo for coffee and danish or to Amigo's on Hidalgo (two blocks). Oh by the way, we went on Carnival week (didn't know) and the Posada was part of the celebration playing the loudest music for 6 hours a day (4 days). One day in the afternoon (2) they started playing, my friend asked them to turn it down- they refused - and i had to go get the manager with good results. Make sure you check their schedule- overall could have been better-
by Annette from Iowa
Have had better experiences at other hotels.Posted Mar 5, 2014
Hotel facilities were fine. Not in room much so don't need anything high scale there. Food service at hotel restaurant was slow but that does not destinguish it from anywhere else on the island. Be careful in bar. My husband ordered a beer and handed the guy a $50 bill. Received two pecoes back. Could have been an honest mistake but that would not have been proper change even if he handed him a $5 bill. We don't need to be pampered but the hotel staff acted like they could care less whether we stayed there or not. Great location but this hotel leaves a lot to be desired.
for Everyoneby M from Alberta
Great Location.Posted Mar 4, 2014
Cons: Front desk staff could smile. More towels could be provided - perhaps have daily towel washing optional to save environment and towels?
Location: Central - restaurants, dive shops, main road, beach
The location was close to amenities, dive shops, great restaurants, and the beautiful beach. The hotel itself is fairly basic, but quite adequate. We stayed in the upgraded side, but the air-conditioning did not work and the staff did not seem eager to fix it and didn't. The staff was not friendly, which we found surprising as most people on the island were very friendly. The restaurant was always empty and we discovered why when we had a meal there. Having said that, the bar was always friendly, the pool was refreshing, it was a relaxing and friendly atmosphere with the patrons, many of whom have stayed here for years. The maids were wonderful and made cute animals out of very worn towels :) It was an average hotel, but likely a good bet for this island.
for Everyoneby claudia from iowa
Clean and great LocationPosted Mar 3, 2014
Pros: location and cleanliness of rooms
Cons: as in most of Mexico, things need to be cleaned up in back yards. There are some old falling down buildings on the property.
Location: the location is excellent! right across the road from north beach. Rented a Golf Cart right in front of the hotel for $55 per day.
the rooms are spotless, the staff is friendly and the location is excellent. Asked for a King Size bed, but was not reserved for us. Got to change to new room next day. Romy at the bar is a pro. He is very nice and helpful, gave us ice and limes for our beer that was not bought from the bar ... We did do a couple of buckets of beer and margaritas but got six packs for the room to keep expenses down also. This is my second stay there, love the location across from the beach and the pool is really nice.
for Familiesby Rick from Florida
Great Location, Poor valuePosted Mar 1, 2014
Pros: See Above
Cons: See Above
Location: Beautiful Beaches, Shopping,
The Convenience of this facilities location is awesome, the pool, restaurant, bar and pool facilities are good but that's were it ends. Room was stale and old, broken fixtures, crappy TV, Noisy AC, poorly furnished, uncomfortable beds, old towels and no technology available in the rooms. The building was old and poorly maintained. The grounds in front were well attended but not attractive and the rear grounds un utilized and un kept. I had to provide my hotel reservation confirmation upon arrival and the desk clerk was not friendly or bi-lingual, That being said, our room was Clean and the room attendant was awesome. I will not stay there again.
for Everyoneby A verified traveler
Close to ferry and beachPosted Feb 28, 2014
No safe. Hotel has new and old rooms, we were in old rooms. TV old. All stations speak spanish so no big deal, can't watch anyway. Towels old and frayed , but clean. Had to get doorknob fixed, hanging loose. No safety chains on doors. Grounds in front nice, but in back by door looks over old buildings that need to torn down.