Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
81% of guests recommend
3.7 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2014
Cons: Only thing I recommend is to offer a continental breakfast: fruits, coffee, juice, thats all.
Only thing I recommend is to offer a continential breakfast: fruits, coffee, juice, thats all.
3 out of 5
by A verified traveler

unfriendly staff...all about tips

Posted Dec 2, 2014
Pros: nothing
Cons: lots os stuff
Location: good
Very lack luster establishment....very sad.....the staftf barley got off their stools anytime you asked anything...then said i had not paid when I left..I paid all charges upfront..if I had not have I would have moved after the first night
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

Vacaciones en Isla Mujeres

Posted Nov 25, 2014
Pros: Está cerca de la playa y del centro del pueblo.
Cons: Hay que profesionalizar al personal. Está todo muy improvisado, mejorar áreas de jardín y quitar áreas abandonadas.
Location: Es hermoso, podemos hacer snorkel, descansar en la playa, cenar en restaurantes.
Al inicio el personal poco atento, se nota que es personal amateur, el mantenimiento es muy malo, en una habitación, la condensación del aire acondicionado goteaba al interior y solamente pusieron una toalla en el suelo para que absorbiera el agua del goteo. Y dijeron que al día siguiente lo arreglarían porque no había nadie de mantenimiento. En la siguiente habitación el agua caliente estaba del lado del agua fría, e incluso el sanitario se llenaba con agua caliente. Las regaderas tapadas por la arena, ya que no hay una regadera exterior para quitar el arena del mar.
1 out of 5
by A verified travelerfrom Houston, TX

Do Not Stay Here!

Posted Nov 10, 2014
This hotel is a dump. If you are from the U.S., then DO NOT stay here. I was told I was in the "new building" but there was nothing new about it. Cracks in the walls, holes in the doors. Mold in the shower. Dilapidated housing (not part of the property, but 10 feet from our door) with residents hanging laundry and such.
3 out of 5
Recommended
for Everyone
by A verified traveler

Location is the Best

Posted Oct 22, 2014
Pros: Location so close to the beach.
Cons: Decent towels and linen without stains and rips.
Location is really the only thing going for this hotel, otherwise it's old, shabby and mouldy.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom dcjz

Bueno bonito y accesible

Posted Oct 5, 2014
Alberca super bien Servicio del bar de la alberca, el mejor!!!
2 out of 5
by A verified travelerfrom israel

Lousy hotel in a good location

Posted Oct 5, 2014
Good location right on the beach. Rooms are very very basic and the entire property looks like it needs a serious renovation. Staff look like they all want to resign. At least price was good.
2 out of 5
by A verified traveler

Posted Oct 3, 2014
Not a good worth for your money, the upgraded rooms were also a dissapointment. The pool looked bad so we didn't get inside it at all.
4 out of 5
Recommended
for Couples
by JULIOfrom MEXICO D.F

TRANQUILIDAD CERCA DEL MAR

Posted Sep 17, 2014 on Hotels.com
ME PARECIÓ EXCELENTE TRANQUILO EL HOTEL, UN POCO DESCUIDADO LA FACHADA Y EL INTERIOR DEL LOBBY, PERO LAS HABITACIONES ESTÁN COMODISIMAS Y EN EXCELENTE ESTADO, LA VERDAD VALE MUCHO LA PENA TODO LO QUE NECESITAS, PARA TU ESTANCIA ESTA EN LA HABITACIÓN LO RECOMIENDO AMPLIAMENTE
4 out of 5
Recommended
for Everyone
by A verified travelerfrom México, D.F.

Relación costo/comodidad excelente.

Posted Sep 12, 2014
Pros: Sobre todo la ubicación y el precio. Está a unas cuadras del embarcadero del ferry y frente a una playa tranquila.
Cons: Las instalaciones de la habitación. Por la corrosión no funcionaba la cadena de seguridad de la puerta y tuvieron que cambiarnos la regadera.
Location: Ubicado a 4 cuadras del embarcadero del ferry. La playa de enfrente está bien, pero caminando 10 minutos se llega a la mejor playa de Isla Mujeres.
El hotel es barato, cómodo y bien ubicado. Para llegar a la playa, solo hay que cruzar la calle.