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Reviews of Solymar Cancun Beach Resort

3 out of 5
Solymar Cancun Beach Resort
Boulevard Kukulcan Km 18.7, Cancun, QROO

Reviews

5.6
Rating 10 - Excellent. 69 out of 554 reviews" "
Rating 8 - Good. 93 out of 554 reviews" "
Rating 6 - Okay. 140 out of 554 reviews" "
Rating 4 - Poor. 112 out of 554 reviews" "
Rating 2 - Terrible. 140 out of 554 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kyra

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for all inclusive when we booked. Didn’t get all inclusive even though we were willing to pay the Expedia pricing for it again. Spend 2 weeks being passed between the hotel and Expedia to try to sort it out only to have both sides pointing fingers and each other. Our room was mouldy so I was sick most the trip. Hallways reeked like cigarettes. We weren’t given towels from the start. The few we got were stained and gross. If we asked for new towels they said 30 min and then didn’t give anything until 3 days later. The only amenities in the room are shampoo, toilet paper and body soap. Nothing else. Fridge was ripped out. No coffee. The sink was rusty. Toothpaste stains on the counter from the previous guests. Only one sheet on the bed. No blankets or anything. The buffet food wasn’t great, pretty basic.
Stayed 7 nights in Apr 2024
Response from La Gerencia on Apr 12, 2024
Thank you for your feedback, but we replied you several e-mails confirming your meal plan, your reservation was made by you in a room only without meals. We are sorry we have not feedback about your room details during your stay even though you do not mention the free upgrade to ocean view room you got

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Found cockroaches in the bathroom and in the hallways. Terrible experience.
Stayed 4 nights in Mar 2024
Response from The Management on Mar 28, 2024
Thank you for your feedback , we just share this information with our staff

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Just few things not preferred is…: Hotel did not have or offer any top blankets or covers on beds, had limited clean sheets and towels which we had to regularly request and self serve get our own few fresh linens and towels, and we had to ask for couple more bed pillows needed. They also did not offer and we did not have any small hotel room refrigerators or anywhere to keep small food and drink items cold and fresh. In addition to that they don’t ever have a place to just get some ice to keep things cool cold, only place is you must purchase your own at convenience store and even then back at room have no place to keep it frozen due to having no small refrigerator or freezer in room. Not as important and optionally would been nice to have, you don’t get a small room microwave to warm or freshen snacks up in rooms either. The small room locker safe also didn’t seem too secure had to pay for. Preferred…: Most overall satisfactory resort, with positive nice experience enjoyed.
Stayed 5 nights in Mar 2024
Response from The Management on Mar 19, 2024
Thank you for your feedback, we appreciate and share it with the involved department. We would like to remark safety box in your room is free of charge during your stay.

6/10 Okay

Dynasty Deann

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is the little things that knocked them down. Not having towels for hours. A toilet seat and shower curtain that were too short. A faucet knob that didn't work and a TV that was circa 2005. Unfixed holes in the walls and little mold spots. It was clean and the room was decent. The staff were also very accommodation.
Stayed 3 nights in Mar 2024
Response from The Management on Mar 11, 2024
We really appreciate you for your feedback , taking action immediately

4/10 Poor

Angela

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk and some of the staff were rude and unhelpful. The all inclusive drinks were not good and the tequila tasted like rubbing alcohol. The food was edible but not good either. But if you only want a bed and AC, it will work. I wouldn’t stay here again.
Stayed 4 nights in Feb 2024
Response from The Management on Feb 26, 2024
Thank you for your feedback , it is very important for us

2/10 Terrible

Olga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at. Room was dirty, TV didn’t work. Management was awful.
Stayed 5 nights in Feb 2024
Response from La Gerencia on Feb 26, 2024
Thank you for your feedback we really appreciatte if you let us know more about your experience

10/10 Excellent

Robert

Traveled with partner
Liked: Amenities
Small and quiet. Friendly staff.
Stayed 5 nights in Jan 2024
Response from The Management on Jan 30, 2024
Thank you for your preference!!

8/10 Good

Attila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from La Gerencia on Jan 11, 2024
Agradecemos su preferencia, ¡fue un placer haber sido sus anfitriones!

10/10 Excellent

VICTOR

Stayed 4 nights in Jan 2024
Response from La Gerencia on Jan 11, 2024
Agradecemos su preferencia, ¡fue un placer haber sido sus anfitriones!

10/10 Excellent

anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Management on Dec 30, 2023
Thank you for your preference. Best regards

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and affordable
Stayed 1 night in Dec 2023
Response from The Management on Dec 30, 2023
Thank you for your preference! best regards

4/10 Poor

Christian Joaquin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches and unhelpful employees
Stayed 4 nights in Dec 2023
Response from The Management on Dec 30, 2023
Will be pretty helpful if you let us know where you detected this problem, please send us an e-mail to take immediate action

6/10 Okay

Vincent

To many stairs. It was supposed to be all inclusive but my reservation got screwed up and management would not make it right. The room I reserved was leaking water and got put n a smaller room at no reduced rate if I can hep it I will not stay there again.
Stayed 4 nights in Nov 2023
Response from La Gerencia on Dec 30, 2023
We are sorry for the inconvenience, but if we receive a reservation without meals is not hotel's mistake, is from the travel agency or sometimes the own guest when buy online, you can choose 3 differents options : Only Room , with breakfast included and All inclusive

2/10 Terrible

Roop

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The Room what expedia mention online was not available, hotel staff said expedia always lie and you will get very basic rooms, no hot water and coffee machine, no iron, no kitchen, not even towel and toilet paper, if you ask for anything staff said talk to Expedia, you don’t have anything included.it’s better to book directly with hotel, Expedia lies
Stayed 6 nights in Nov 2023
Response from La Gerencia on Dec 30, 2023
We are sorry for the misunderstanding, maybe you look a different location, if you look at Expedia our rooms are basic rooms, and at description is the full information about our services; any of our rooms have kitchen , coffe machine

2/10 Terrible

Rolando

Traveled with partner
Disliked: Staff & service
Worst thing in my entire stay was when I saw the so called owner staring at everyone at pool from her balcony entire day, ones I took a drink on plastic cup “out of the bar that’s inside of the pool” and lady came down and screamed yes literally screamed at me from one side of the pool to the other YOU CANT EST OR DRINK INSIDE OF MY POOL!! What don’t you understand!! so I told her if there was a sign then I would have not done it. But she doesn’t know how to control her anger or treat her clients avoid that old lady from 5th floor at all times Very Rude and disrespectful.
Stayed 4 nights in Oct 2023
Response from The Management on Oct 31, 2023
We are really sorry for the incovenience, we have not idea who could be this person

2/10 Terrible

Rubén

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from La Gerencia on Sep 20, 2023
Gracias por su preferencia

2/10 Terrible

K P Kamani KUMARI

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
our room has moldy and feels like chocking. overall property is not in good condition. I do not recomend for families who looks for safe clean place to spend vacation.
Stayed 3 nights in Aug 2023
Response from The Management on Sep 11, 2023
Thank you for your preference

6/10 Okay

Angelica

Stayed 1 night in Aug 2023
Response from La Gerencia on Sep 11, 2023
Gracias por su preferencia

2/10 Terrible

Valdev, PORT COQUITLAM

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First i was put into Room 1210 it was dirty with smell of mildew there was mildew in the washroom. Then I got transferred to Ocean view room the next no taps were working i complained to Abel he was excellent and said he will get in touch with plumbing. It was not his fault its the owners responsibility to make sure Maintaince us up to date. Abel was not at fault in anyway
Stayed 3 nights in Aug 2023
Response from The Management on Aug 11, 2023
Thank you for your preference and feedback, we will work on it.

10/10 Excellent

DELMER HILDEBRANDO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Response from The Management on Aug 11, 2023
Thank you for your preference!

2/10 Terrible

Alma

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from The Management on Aug 11, 2023
Thank you for your preference

10/10 Excellent

Mario

Stayed 3 nights in Jul 2023
Response from La Gerencia on Jul 10, 2023
Muchas gracias por su preferencia , fue un placer haber sido sus anfitriones

6/10 Okay

Osvaldo

Stayed 3 nights in Jul 2023
Response from The Management on Jul 10, 2023
Thank you for your preference

2/10 Terrible

Rafael

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken everything , under construction. No food , smells like cigarettes
Stayed 1 night in Jun 2023
Response from The Management on Jun 20, 2023
Thank you for your feedback, we notified all our travel agencies about this works since march 13th, 2023 we are sorry for the inconvenient and will be a pleasure you visit us back as soon it

2/10 Terrible

Farman

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia sold me the booking as all-inclusive resort with pools and beaches instead it was a construction zone and Expedia and the resort hasn’t refund me and will not even allow me reach customer service based in US. Ruined my vacation especially because expedia like to scam you for the money. Sells you one thing and gives you another and then customer representatives who are located in developing countries will keep you waiting for hours then hang up on you. Basically telling you to F*** Off. One word for Expedia is they are a bunch of SCAMMERS.
Stayed 3 nights in Jun 2023
Response from The Management on Jun 14, 2023
We are sorry to hear you had a bad experience but we posted this information on March 15th, and all our rates for May and June indicate are special due to the pool on remodeling

2/10 Terrible

Ocean

Disliked: Cleanliness, property conditions & facilities
Under construction and noisy
Stayed 8 nights in May 2023
Response from The Management on May 23, 2023
First at all thank you for your preference . We are sorry for the incovenience, our pool is in the process of being remodeled, as we announced on March 15 it will be closed from May 1 to June 30, 2023 asn we have special deals for this season

10/10 Excellent

Svetlana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located, nearly to the airport, a wonderful beach bar with delicious cocktails and burgers. Good room cleaning and nice staff. Of the minuses - there was no fruit for lunch and dinner
Stayed 4 nights in Apr 2023
Response from The Management on May 15, 2023
Thank you for your preference and feedback

4/10 Poor

Nickolas

Stayed 1 night in Apr 2023
Response from The Management on May 15, 2023
thank you for your preference

2/10 Terrible

Mette

Stayed 2 nights in Mar 2023
Response from The Management on Mar 13, 2023
Thank you for your preference

2/10 Terrible

Leanne

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I hate to complain but…When we checked in our room. The beds had no blankets on the beds, so we went to get blankets for 2 beds & they only had 1 blanket available. Said come back in the morning when more would be available. They say to lock your stuff up in the safe but our safe was broken, so they put another locking safe on top of the bolted safe. Which would be fine but someone could just take that safe because it wasn’t bolted to anything. It is not a resort what so ever. It is a small hotel with a tiny building where the food is cooked & not much of a variety. They do not even provide toast for breakfast which was very disappointing for us. Our shower stall didn’t drain so only one could shower & then we had to wait 2 hours for it to drain. Toilet seat was broken, just about fell on the floor a couple of times. Large spots of black mould under the window. The on & only positive was the beach was absolutely amazing.
Stayed 8 nights in Feb 2023
Response from The Management on Feb 27, 2023
Thank you for your preference and we will take care your comments inmediately

8/10 Good

Nancy

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Polite staff, beautiful view but very old buiding.
Stayed 1 night in Feb 2023
Response from The Management on Feb 27, 2023
Thank you for your prefence and letting us be your host

6/10 Okay

Pickhler

Stayed 1 night in Feb 2023
Response from The Management on Feb 10, 2023
Thank you for your preference

2/10 Terrible

Kerith

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Do not go. The property was beautiful but our room smelled of mold. The pools were both out of order when we arrived and the owner/manager would not refund us or let us have our money for the un-used days to let us go to a hotel that had a pool. The food was delicious but there is only one restaurant that is part of the all-inclusive. The all-inclusive doesn’t included bottled beverages of any sort. The beer on tap is warm and disgusting. I am told they have beautiful condos that overlook the ocean. The beach was nice but rough while we were there and there’s not enough chairs. The regulars and owners are very nice and accommodating. If you go do not get an all inclusive package or be okay with one restaurant and well drinks. Very good authentic food.
Stayed 5 nights in Jan 2023
Response from The Management on Feb 27, 2023
Thank you for your prefernce and feed back. We had a non planed issue with the pool and we offered cancel all reservations arriving during this period without charge. On the description is our all inclusive service and is what we offer

2/10 Terrible

Katherinr

Stayed 2 nights in Jan 2023
Response from The Management on Feb 10, 2023
Thank you for your preference

4/10 Poor

Victor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property shows lack of maintenance plan, because many areas are not in properly state including the room
Response from The Management on Jan 11, 2023
Thank you for your feedback and preference

10/10 Excellent

JAYANTHA

Traveled with family
Liked: Cleanliness, staff & service
The wash room wasn't cleaned when we came. It was full of leaves inside the toilet. Linens were not changed in all 3 nights. When raining water flowing to the room from the bottom of the sliding door. There wasn't any light to the mirror and it was fully dark.
Response from The Management on Dec 30, 2022
Thank you for your preference and your feedback, we hope make up this experience in your next visit

4/10 Poor

Rockin'

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
BEWARE! Our room was broken into. Be mindful when staying here and lock all of your stuff up or carry it with you. Generally this would have been a better review except for the break in and the lack of response or acknowledgement from the hotel staff and the security personnel seemed to just delay and probably were hoping we would "forget about it." We lost all of our cash (around $600 USD worth) and our stay here was disappointing because of the break in on our second of 6 nights there. It made it hard to trust anyone and we felt trapped there and having to sleep at night with one eye open was no fun either. Otherwise this trip would have been fine. The buffet food was good and the beach of course was awesome.
Response from The Management on Dec 26, 2022
Thank you for your feedback , just reminding we have for your service safety box free of charge in your room and the hotel is not responsable for lost in case you do not use this service during your stay

2/10 Terrible

Priya

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel that calls itself a resort. It’s falling apart. There were flies in the room. No Microwave, no refrigerator. Had to ASK for blankets. Towels were all torn up in threads. No beach towels. Also, NO LOCK ON THE BATHROOM DOOR. Extremely rude and unhelpful hotel staff- especially people working at the front desk. Literally choose any hotel in the hotel zone expect this one. You may spend a bit extra but you’ll get at least 3-4 times better experience. Don’t stay at this piece of crap.
Response from The Management on Dec 15, 2022
Thank you for your feedback , we are sorry you had a bad experience but we do not offer rooms with kitchen or kitchen ware at all. We really appreciate your coments and foward to make up your experience in a future visit

6/10 Okay

Lizet

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I usually don’t rate any area that I go to but I had to rate this one and I had to give my honest review the location was good it’s really close to a lot of stores, other hotels, etc. but the staff was not the best. Everyone was nice but there are specific people that are homophobic and I was not really able to enjoy my stay because the specific person would stare at me and give me dirty looks. This person is in charge of the snack so it’s not some thing that you can just ignore because you physically have to give her order. I remember the first day that I got there. I said hello and I asked oh can I have a hotdog with fries and she literally looked at me up and down and she said OK we waited 45 minutes after everybody got their food I went up to her and I said I know you’re kind of busy but do you want to give me an estimate on when I’m going to be receiving my food, she looked at me and she said what food and I said with the hotdogs and fries and she’s like well. I’m on it right now and I waited 30 minutes after and I asked her again and she rolled her eyes and she looked at me and she said it’s coming so I was very upset. I went to the front desk and I told them all about it. They said that they were going to “handle it” and they never did that’s the only person that made me feel very uncomfortable when I stayed there i am part of the LGBTQ don’t recommend it here she was very welcoming, and she made me feel very awkward. Every single time I had to come get food.
Response from The Management on Dec 13, 2022
We really appreciate your comments, we are sorry about your experience since one of our values is to treat all our guests with respect and cordiality without exception. We hope to be your hosts in the future and to be able to make up for this experience

6/10 Okay

Radoslav

Traveled with group
Liked: Amenities
Disliked: Cleanliness
Good location and perfect beach. But the cleanliness is poor, the food not good enough and they'll never sort your problem. My friend went wet because whoever cleaned the lobby windows throw full bucket of dirty water on top of her. The explanation was that the cleaning company is different and noone can even apologise
Stayed 3 nights in Dec 2022
Response from The Management on Dec 12, 2022
Thank you for your preference, we are sorry for the incident but as you saw and we told you was another guest on top floor who throw water. We talk with them but they do not want to apologize with you directly

8/10 Good

angelica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No wifi which I think it is necessary
Response from The Management on Dec 5, 2022
Thnak you for your preference and feed back

6/10 Okay

Jorge

Traveled with partner
Liked: Cleanliness, staff & service
I would like more options for food and the bathroom needs improvements
Response from The Management on Nov 8, 2022
Thank you for your preference and feedback. Working on it

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from La Gerencia on Oct 24, 2022
Muchas gracias por su preferencia y confianza. Quedamos a sus ordenes para su próxima visita al Paraiso Cancun

2/10 Terrible

Ilse Carolina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property was so dirty, bathrooms mirrors, faucets, were opaque from all time not been cleaned. Roaches around. Room had mold smell. This properly is been sold as all inclusive RESORT but its really just a hitel. Pictures are nothing like what yousee when you get there. Sodas and bottle waters are sold so its not included. Food is so poor. I will not go back there or believed in the vacations expedia sells. Because when i called expedia they did help at all.
Stayed 5 nights in Aug 2022
Response from The Management on Oct 11, 2022
Thank you for your feed back

2/10 Terrible

Jose Antonio, Sandy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was bad, from the infrastructure it self to the no towels or toiletries in the room, nasty sheets. Limited food and reheated the next day. Below below below anything we’ve experienced before. Please please stay somewhere else. There’s no price to feeling safe on vacation.
Stayed 5 nights in Aug 2022
Response from The Management on Aug 25, 2022
First of all, thank you for your preference and we are really sorry for your experience, we are at the front desk 24 hours and if you let us know about your inconvenience we can do something at the moment, we can check what is wrong with your room. We had no other references or similar complaints and we really care that you have a good experience with us

6/10 Okay

Jorge

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall ok but could be way better due to the location
Stayed 3 nights in Aug 2022
Response from The Management on Aug 17, 2022
Thank you for your preference and feedback , we really appreciate it

2/10 Terrible

John D De La

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. No wifi, no towels, sporadic room cleaning, too noisy with lots of children. Pool was too crowded. Hotel personnel were grumpy at best. Seemed that they didn't like americans much.
Stayed 11 nights in Jul 2022
Response from The Management on Jul 27, 2022
Thank you for your feedback, we are on the summer holidays and we are for tradition a familiar hotel so that´s why so many kids at this time as every place after the school season. we love our guests doesn´t matter their nationality

6/10 Okay

Sanmattie Sukhram

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The meat served at the bar By the beach wasn’t real! The swimup bar at the pool is out of order, if you wanted something to drink you have to go all the way to the beach! My room was never cleaned for 5 days only the beds were made!
Stayed 5 nights in Jul 2022
Response from The Management on Jul 18, 2022
Thank you for your feedback we will take care of the maid service

4/10 Poor

Michel R

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is in serious need of renovation. It is old, and outdated. They have 1 restaurant, 1 “snack bar” and 1 “bar for drinks”. The restaurant is buffet only and although the food was ok, the presentation and variety was horrible. They have a swim up bar but it was not open and didn’t appear to be functional.
Stayed 3 nights in Jul 2022
Response from The Management on Jul 18, 2022
Thank you for your preference, in our description we mention our services and in effect is 1 restaurant, 1 snack bar, and 1 bar; our pool bar is in renovation

4/10 Poor

Robert

Traveled with group
Disliked: Amenities
Didn't like that the manager told me and my friend there were cameras everywhere yet there were none. He also wouldn't let my friend walk into my room unless he paid $40 extra. Showers did not have warm water. The outlets were hanging out of the walls. This hotel is bare-bones, a safe place to sleep. Not much else other than easy access to the beach and bar. Also, nothing too great. Just good enough
Stayed 1 night in Jun 2022
Response from The Management on Jul 7, 2022
Thank you for your preference, we are sorry but is hotels politic, if you have a guest not registered in your reservation you have to check in to him for security reasons and pay for also as extra person. Thnak you for your understanding