Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
82% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 5, 2014
The hotel is a bit old. The room wasn't clean. They didn't change my bed sheet for the whole week.
4 out of 5
Recommended
by A verified traveler

Fair

Posted Jun 21, 2014 on Hotels.com
The hotel was fair to the price paid. The breakfast was just for 2 people, although the reservation was for 3! The location is not at the hotel zone, but there is a bus stop nearby that can take you everywhere.
3 out of 5
Recommended
for Getaway With Friends
by Shaqfrom Australia

Quick Stay

Posted Jun 19, 2014 on Hotels.com
Good downtown location near shops and restaurants. Poor wifi in rooms but worked okay in lobby
4 out of 5
Recommended
for Business Travelers
by TJfrom Canada

Posted Jun 1, 2014 on Hotels.com
Staff was very helpful and the tour desk was amazing.
4 out of 5
Recommended
for Everyone
by Nathaliafrom New Jersey

Very good for the price!

Posted May 29, 2014
Excelent location if you plan to stay close to the market and the
3 out of 5
Recommended
for Everyone
by A verified traveler

As Expected

Posted May 28, 2014
Pros: see above.
Cons: As mentioned by others, towel service could be improved.
Location: bus service makes almost everywhere (including beach) easily accessible. A number of different restaurants are nearby.
Pleasant, helpful staff. Great location. R-1, R-2 bus routes (beach, etc.) within blocks of hotel, as is main bus station (ADO)-(took trip to Tulum -Mayan Ruins from there-good experience).
4 out of 5
Recommended
for Everyone
by Sharonfrom Melbourne, Australia

Nice hotel quirky and fun

Posted May 26, 2014
A couple of nights spent at Xbalamque were great value, it's a little oasis in a busy part of downtown Cancun. Any easy walk to local squares with great food, banks and the bus station.
3 out of 5
Recommended
by Farrukhfrom New Jersey, USA

nice setting with a cozy pool area, not expensive.

Posted May 21, 2014 on Hotels.com
It was a nice 3-day stay to relax without much ado for not too much. the area is OK. Walk around to find decent food. the hotel staff is friendly, as it is everywhere else.. recommend.
4 out of 5
Recommended
for Everyone
by Lizfrom San Diego, CA

Nice

Posted May 20, 2014
The cleaning and restaurant staff were attentive and nice, the front counter staff need more guidance. There where services and events in the hotel that we weren't aware of. The location was very centralized. The room was clean, but not out of the ordinary.
2 out of 5
by Alicefrom UK

Worst customer service I've ever recieved

Posted May 16, 2014
We booked 3 nights on Expedia, turned up at 11pm after a long journey from London and were told that there was no room for us, despite them having a print out of our reservation. After a while they then said that they had a room but it was too small for the 3 of us...so the manager showed us to a room in a hotel across the road which was he said was the same price. It was horrible and not what we had paid for so I insisted he showed us the 'small' room in the original hotel or we would leave and not pay. He said 'fine, leave if you want'. I was in shock, we were 3 young women with backpacks and it was 11pm! After protesting some more, they finally showed us the room which was huge and easily fitted 3 people. I'm not sure what they were hoping to gain, maybe they thought that by putting us in the room across the road, which was clearer much cheaper, they would gain a bit of money but I don't know. The rest of the stay was fine and I would not have felt the need to complain had the manager not been so rude on that first evening. I was totally unimpressed with the way it was handled and really wouldn't recommend anyone stay here.