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Room type

Standard Double Room, 2 Double Beds

Max Occupancy: 4 guests (up to 3 children)

Standard Room, 1 Double Bed

Max Occupancy: 2 guests (up to 1 child)

Suite, 1 King Bed

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Family-friendly Cancun hotel in Downtown Cancun with 3 restaurants

Location

This family-friendly Cancun hotel is located near the beach, within a 10-minute walk of Palapas Park, Market 28, and Iglesia de Cristo Rey. Ceviche Square Cancun and Ayuntamiento de Benito Juarez are also within 10 minutes.

Hotel Features

3 restaurants, an outdoor pool, and a nightclub are available at this hotel. Free continental breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a coffee shop/café are onsite.

Room Amenities

All 91 rooms have 10 bedrooms and feature free WiFi. For a bit of entertainment, guests will find TVs with cable channels, and other amenities include free wired Internet and balconies or patios.

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Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a seasonal outdoor pool, Hotel Xbalamque Resort and Spa provides a sauna and a steam room. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wired and wireless Internet access.

Event facilities measuring 915 square feet (85 square meters) include a meeting room. This family-friendly hotel also offers a nightclub, spa services, and a library. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

  • Free breakfast
  • Free valet parking
  • Free self parking
  • Free WiFi
  • Free wired high-speed Internet
  • Number of restaurants - 3
  • Outdoor pool
  • Outdoor seasonal pool
  • Poolside bar
  • Bar/lounge
  • Nightclub
  • Coffee shop or café
  • Sauna
  • Steam room
  • Airport transportation (surcharge)
  • Area shuttle (surcharge)
  • Parking (limited spaces)
  • Spa treatment room(s)
  • Spa services on site
  • Conference space size (feet) - 915
  • Conference space size (meters) - 85
  • One meeting room
  • Concierge services
  • 24-hour front desk
  • Library
  • Free newspapers in lobby
  • Tours/ticket assistance
  • Multilingual staff
  • Wedding services
  • Garden
  • Hair salon
  • Porter/bellhop
  • Safe-deposit box at front desk
  • Elevator/lift
  • Shopping on site
  • Luggage storage
  • Number of buildings/towers - 1
  • Number of floors - 3
  • Total number of rooms - 91
  • Year Built 1990
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Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking, Free valet parking, Parking (limited spaces)

Room Amenities

  • Free WiFi
  • Free wired high-speed Internet
  • Balcony or patio
  • Room service (limited hours)
  • Television
  • Cable TV service
  • Premium bedding
  • Shower only
  • Rainfall showerhead
  • Daily housekeeping
  • Free toiletries
  • Phone
  • Iron/ironing board (on request)
  • Desk
  • Air conditioning
  • Climate control
  • Private bathroom
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Where to Eat

Guests are offered a complimentary continental breakfast.

La Adelita - This restaurant specializes in Mexican cuisine. Open daily.

Cafebreria El Pabilo - This coffee shop serves lunch and dinner. Open daily.

Los cuatro elementos - This bar serves brunch only. Open select days.

Restaurante Buonissimo - Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Room service (during limited hours) is available.

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Nearby Things to Do

An outdoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a steam room.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions:

Guests arriving by car: drive along the Avenida Kukulkan, and the Avenida Coba (westbound). Then turn right onto Calle Yaxchilan, and after approx. 300 metres you will reach the hotel.

Check-out

Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 12 years old stay free when using existing bedding.
  • Free rollaway/extra beds!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No cribs (infant beds) available

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Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: MXN $200 per person (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

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