Ratings based on 91 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified traveler from los angeles
Nice from the outsidePosted Aug 19, 2014
The hotel was far from the beach but that was no problem the AC barely worked. The windows were broken & worst park that our sheets never got changed! They did our bed with the same sheets and I know this bc I stained it with makeup and it was never changed. We only got towels the first 2 days. The elevator was beyond small and stuffy. The staff was nice but I will never stay here again
for Everyoneby A verified traveler from san francisco,ca
Beautiful decoration but thats itPosted Jul 25, 2014
Pros: They give a check up to the condition of the hotel and training the staff better about customer service, change the showers there so old :(
Cons: Change the showers and training the staff better :(
Location: It has a good location
I like very much the decoration of this hotel but the services of the staff very poor and i having a bad experience of the shower and they never change it and there were so un flexible with my request the air conditioner was working very bad :(
for Everyoneby A verified traveler
One night stay with wonderful breakfast.Posted Jul 21, 2014
Pros: Art, food, staff
Location: Restaurants are pricey but it is 2 block from The Palapas - an outdoor food court with delicious and inexpensive local Mexican food.
Fun decor, nice staff, room was quaint. Pool and outside area pretty. Breakfast super with great service. We recommend this hotel!
for Everyoneby A verified traveler from Seattle, WA
Great stay, great place, great historyPosted Jul 20, 2014
Pros: Everything. The staff, the décor. It was very fun.
Cons: The pillows could be replaced.
Location: It was in an area that we weren't sure of. They did have a concert/festival the night we stayed there and the people were friendly.
We stayed here during our last stay in Cancun and I was very happy we did. The history that is all over the walls was absolutely amazing to look at. The staff was extremely helpful. Our first suite had a tv that didn't work. Within 5 minutes of them trying to fix it they moved us to another suite. It was very fast and quick service. We needed more toilet paper and after calling the front desk we had it in less than 5 minutes. It was just amazing service and great people to be around. Very fun atmosphere and very relaxing. We will definitely stay here again if we needed to!
by A verified traveler from CA
Innercity hotel in disrepair caters to locals.Posted Jul 12, 2014
Misleading information - NOT near beach, little English spoken, room air conditioning poor, door dead bolt broken, wouldn't give more than 2 towels for 3 people, location innercity - not for Tourists....more for local business travelers.
by A verified traveler
Posted Jul 5, 2014
The hotel is a bit old. The room wasn't clean. They didn't change my bed sheet for the whole week.
for Everyoneby Nathalia from New Jersey
Very good for the price!Posted May 29, 2014
Excelent location if you plan to stay close to the market and the
for Everyoneby A verified traveler
As ExpectedPosted May 28, 2014
Pros: see above.
Cons: As mentioned by others, towel service could be improved.
Location: bus service makes almost everywhere (including beach) easily accessible. A number of different restaurants are nearby.
Pleasant, helpful staff. Great location. R-1, R-2 bus routes (beach, etc.) within blocks of hotel, as is main bus station (ADO)-(took trip to Tulum -Mayan Ruins from there-good experience).
for Everyoneby Sharon from Melbourne, Australia
Nice hotel quirky and funPosted May 26, 2014
A couple of nights spent at Xbalamque were great value, it's a little oasis in a busy part of downtown Cancun. Any easy walk to local squares with great food, banks and the bus station.
Recommendedby Farrukh from New Jersey, USA
nice setting with a cozy pool area, not expensive.Posted May 21, 2014 on Hotels.com
It was a nice 3-day stay to relax without much ado for not too much. the area is OK. Walk around to find decent food. the hotel staff is friendly, as it is everywhere else.. recommend.