Ratings based on 1,324 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Jackie from Brooklyn, NY
Nice hotel, great view, aaaaamazing staffPosted Apr 23, 2014
Stayed there for 4 nights 5 days and I must say I had a pleasurable time. The hotel staff was nothing short of amazing. They were attentive and always willing to help. My boyfriend and I stayed at the regency club and the views were amazing on all 4 corners. Breakfast was always delicious. The only thing I was not pleased about was their 10$ wifi service for every 24hrs. I find that to be way too pricey. Other alternative is to go across the street to Starbucks and use their free wifi. Also don't mistake urself and drink the alcohol and beverages in your room fridge. They are not free and it comes with a charge. But overall not a bad place to stay. All the clubs are steps away. At most, a 7 minute walk.
for Everyoneby Lori from Hinton AB
Great place to stay in Cancun for reasonable pricePosted Apr 22, 2014
Pros: I'd say at least 2/3's of room ( at least higher up) had view of ocean from balcony.
Location: This hotel is at the end of the hotel strip so abit of a walk or taxi ride to other places. Mexican restaurant & conv store across the street
We stayed at this hotel for 5 nights/4days. Truly enjoyed the experience. 2 pools and beach were just steps from the hotels back doors. The gardens and yard was kept very clean and trimmed. Breakfast buffet was very good the 3 mornings we attended -basically same menu all days but with a slight twist on the menu items ex. Different types of quiche. Omelettes were made to order in front of you if you wished. We ate at "The Grill" 2 evenings - menu offered sufficient variety. We were offered a deal where if you prepaid $100 USD you would get $200 in charges... So 1/2 price - this made the meals more affordable. Glad they had this offer. Make sure you check where you are at with your pricing and buy additional if necessary. We did not but at check out the lady at the desk understood that we were busy and had neglected to check- she did allow us to buy additional. Thank. You!! We did appreciate it!! Staff were all happy to please. Beautiful white beach which is kept fairly clean- the palapas were back close to hotel and were for hotel guest use only. The beach is federally owned so we had to share with whomever came but lots of room for all. The Beach Bar and Grill had delivery to thr palapas on a regular basis- ate here once - very good. Try their lemonade- very refreshing!! We understand that at the end of April 2014 the hotel will be owned by another owner. Asked the staff how it would change- said that they did not know. Clean!!
for Everyoneby Sisqui from L.
Nice updated hotelPosted Apr 22, 2014
The hotel was nicer than I expected. The staff was nice and helpful.
for Everyoneby Jimmie from DC
Excellent StayPosted Apr 22, 2014
Pros: The beach, restaurants and the staff
Cons: Blankets on the beds
Location: restaurants, clubs, ferry ride, parasailing
The facility was nice and clean the staff was very attentive and helpful. My family and I enjoyed the beach as well as the pool. The food was also good. I look forward to coming back.
for Everyoneby A verified traveler
Very enjoyable facility and staff.Posted Apr 20, 2014
We were a group of 7 from the Settle-Tacoma area. We stayed 8 days and were all very pleased with our accomodations and staff. This Hyatt property is being sold at the end of the month so not sure anything else matters.
for Everyoneby Lai from New York
nice hotel on beach.Posted Apr 18, 2014
Very nice setting for the beach beds facing the ocean. Very romantic and relaxing. Wish to have more beds on beach. You hAve to be there before 10:00 am To get a bed.
for Everyoneby Erica from Canada
Beautiful Beach!Posted Apr 17, 2014
Just got back from staying at this hotel .Very good location close to everything you would need. Beach is amazing calm for swimming,clean, and not too crowded. Hotel itself is nice staff were helpful and very pleasant. Highly recomended
for Everyoneby Vova from Jerusalem
Nice hotel right on the beachPosted Apr 17, 2014
We've got a very good deal in this hotel from Expedia, and we'd recommend to make reservations there this way, because it looks like this Hyatt works closely with Expedia, and Expedia agent has a working desk in the hotel. Hotel located right on the beach, has it's own beach equipment, nice pool adjusted to the beach. Night life and restaurants are in 7 minutes walk, but place is very quiet and safe. It's not a food inclusive hotel, but it can be an advantage, because it can keep prices for this respectable hotel very low (all inclusive options in Cancun are very, very expensive). Services and facilities are very good. Only for Wi Fi you should pay not a little price. Average - it's very nice hotel, we'd recommend.
for Familiesby Andrey from New York
Great location - bad neighboring environmentPosted Apr 16, 2014
Pros: Great pool area and inhouse food. Closest location out of Zona Hoteliera to Cancun downtown. Staff is friendly. Great views from one of three sides
Cons: Chip and uncomfortable beach chairs should be replaced. Parasols at the pool must be wind protected - we had one blown of its mount and hit us
Location: good for those who like clubbing and nightlife - 4-5 nightclubs in the area. Bad news for families - loud music playing all weekends at nighttime
You get great ocean view only from one side of three available - make sure you get the right one on spot. It took us one day to replace the original room. You can not ensure that at the booking time. With great views you will however get complimentary club music from nearby openairs keeping your family awake at weekends. Music plays till 2-3am. Inhouse food is great. Were surprised with chip and uncomfortable beach chairs (has no association with Hyatt standards). Pool area is perfect. However the area is windy, sometimes extremely windy - parasols start flying instantly - one has hit our kid once came off its mount. Management immediately removed all tents. Service is great. Staff - friendly. Scary inner space for those who have height fobia and get high floors.
by joe from ny from c
So so hotel. Beautiful beachPosted Apr 14, 2014
You just can't make old, new! Simply put. Beds are like sleeping on cots. Internet was not inclusive. Only a few choices of restaurants in the hotel There were signs posted behind the front desk from the government in Spanish. The hotel staff was not forthcoming with an explanation as to the meaning of these signs. They were clearly an announcement about some violation. The gift shop had these signs posted also.