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Room type

Premium Suite, 1 King Bed, Ocean View

Max Occupancy: 2 guests (up to 1 infant)

Premium Suite, 1 King Bed, Oceanfront

Max Occupancy: 2 guests (up to 1 infant)

Deluxe Suite, 1 King Bed, Oceanfront

Max Occupancy: 2 guests (up to 1 infant)

Presidential Suite

Max Occupancy: 2 guests (up to 1 infant)

Junior Suite, 2 Double Beds

Max Occupancy: 4 guests (up to 3 infants)

Premium Suite, 2 Double Beds, Ocean View

Max Occupancy: 4 guests (up to 2 infants)

Premium Suite, 2 Double Beds, Oceanfront

Max Occupancy: 4 guests (up to 3 infants)

Premium Swim Up suite King

Max Occupancy: 2 guests (up to 2 infants)

Junior Suite, 1 King Bed

Max Occupancy: 2 guests (up to 1 infant)

Luxury Cancún resort close to shopping malls for adults only

White-sand beach

The Hyatt Zilara Cancun - All Inclusive Adults Only Resort lies along Cancún's resort boulevard, with the Caribbean Sea on one side and the calm of Nichupté Lagoon on the other; downtown is 12 km (8 mi) away. Plaza La Isla and Plaza Kukulcan malls are located nearby.

All-inclusive resort

All meals and beverages at 6 restaurants, a 24-hour snack bar, and 6 bars, plus room service and minibar, as well as nightly entertainment and use of recreational facilities are included in The Hyatt Zilara Cancun's room rate.

Double jetted tubs

Bathrooms feature slippers, double jetted tubs, two shower heads, multiple massage jets, and marble vanities with two bowl sinks; beds have mahogany headboards and duvets.

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Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Surcharges for premium or imported alcoholic beverages, bottled wine, and bottled liquor

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Snorkeling
  • Surfing/boogie boarding

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games

  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Airport transfers
  • Use of golf cart
  • Use of golf equipment
  • Laundry/dry cleaning services
  • Motorized water sports
  • Premium and/or non-domestic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

The lobby blends Mediterranean style, as seen in tall columns, blue-tinted arched windows, and wrought-iron chandeliers with Mexican touches such as lamps made of local onyx and umber leather lounge chairs. Both the lounge chairs and the canopied day beds tucked among the potted plants are large enough for two.

A fitness center features cardio and strength-training equipment as well as Pilates, Yoga, spinning, aerobic, and stretching sessions. Tennis courts and complimentary bicycles are on-site. Metal sculptures of a Mexican band oversee the freeform pool, with its swim-up bar, two spa tubs, and infinity-pool area.

Guests can relax on in-water pool and deck chaise lounges--each with cushion and adjustable sunshade--or in canopied and curtained day beds that line the pool and the private beach. Butlers stroll through both areas with books, magazines, sunscreen, and drinks.

Dining choices can be found at six restaurants and include Asian and Mexican cuisine and low-calorie and vegetarian menu items. A coffee shop serves pastries and fruit; the sommelier hosts wine tastings. Guests help themselves to hors d'oeuvres, snacks, and beverages in the 24-hour Lounge; room service is available 24 hours a day.

Meeting, conference, and banquet facilities are on site. A business center provides five computers, a scanner, printer, copier, and high-speed Internet access (surcharge). Wireless Internet access is complimentary in the lobby area.

  • Free breakfast
  • Free valet parking
  • Free WiFi
  • Free wired high-speed Internet
  • Number of restaurants - 6
  • Full-service spa
  • Turkish bath/Hammam
  • Number of bars/lounges - 2
  • Swim-up bar
  • Health club
  • Spa tub
  • Coffee shop or café
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Rooftop terrace
  • Coffee/tea in lobby
  • Spa treatment room(s)
  • Spa services on site
  • Business center
  • One meeting room
  • Free pool cabanas
  • Pool sun loungers
  • Dry cleaning/laundry service
  • Laundry facilities
  • 24-hour front desk
  • Limo or Town Car service available
  • Arcade/game room
  • Library
  • Express check-in
  • Free newspapers in lobby
  • Tours/ticket assistance
  • Multilingual staff
  • Wedding services
  • Gift shops or newsstand
  • Hair salon
  • Television in lobby
  • Porter/bellhop
  • ATM/banking
  • Elevator/lift
  • Shopping on site
  • Luggage storage
  • Number of buildings/towers - 1
  • Number of floors - 8
  • Total number of rooms - 307
  • Year Built 2007
  • Tennis on site
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Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free valet parking

Room Amenities

  • Free WiFi
  • Furnished balcony or patio
  • Pillowtop mattress
  • Jetted bathtub
  • Minibar
  • Room service (24 hours)
  • LCD TV
  • DVD player
  • Premium bedding
  • Hypo-allergenic bedding available
  • Separate bathtub and shower
  • Coffee/tea maker
  • Pillow menu
  • Rollaway/extra beds available
  • Daily housekeeping
  • Turndown service
  • Free newspaper
  • Free local calls
  • Free bottled water
  • In-room massage available
  • Hair dryer
  • In-room safe (laptop compatible)
  • Slippers
  • Free toiletries
  • Phone
  • Iron/ironing board
  • Blackout drapes/curtains
  • Air conditioning
  • Climate control
  • Ceiling fan
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Where to Eat

Reservations are not required at any restaurants. Dress is casual; wet clothes are not allowed.

Tapas & Pinxos - Serves Spanish tapas from northern Spain and the Basque region. Open for lunch and dinner; located in same building as Maria Marie.

Chef's Plate - International haute cuisine with new five-course menu created each day; the leisurely pace of the meal allows time for guests to discuss dishes with the chef and wine with the sommelier. Dinner only.

Royal Coffee House - Serves espressos, cappuccinos, teas, light sandwiches, and pastries. White and dark chocolate fountains. Sugar-free choices available. Open from early morning to late night.

24-hour Lounge - Features Ping-Pong and billiards tables, plasma TVs, appetizers, snacks, and a variety of alcoholic and non-alcoholic beverages.

Lobby Bar - Overlooks the infinity pool and sea, with live music nightly. Features hanging bed lounges and upholstered and leather seating. Hosts the Tequileria and Cigar Bar with Mexican tequilas and hand-rolled and imported cigars; the Wine Corner Bar where wine-tasting is held; and Royal Martini Bar.

Tradewinds - Swim-up bar with both in-pool seating and a platform with swings to sit on while cooling off.

Room service - Available 24 hours; items are delivered to and picked up from the suite's private box next to the guestroom door.

Spice - International cuisine for breakfast, lunch, and dinner. Show-cooking stations and à la carte menu with nightly themes. Located off the lobby, with indoor seating only and views of the pool and sea.

Sample menu for Spice

Appetizers:

  • Salmon Carpaccio
  • Madrilena Salad
  • Pernod Seafood soup

    Main courses:

  • Arraviata Penne
  • Ajillo Fish Fillet
  • Green Pepper Beef Steak

    Desserts:

  • Cheese Cake
  • Chocolate Cake
  • Lemon Pie

    Pelicanos - Fusion of Caribbean and Mexican food served for breakfast, lunch, and dinner. Indoor and outdoor seating overlooking the beach and sea.

    Sample menu for Pelicanos

    Appetizers:

  • Octopus Cocktail
  • Green Salad
  • Sea Bass Carpaccio

    Main courses:

  • Arrachera
  • Lamb Fricassee
  • Shrimp Rochelesse

    Desserts:

  • Three Milks Cake
  • Almond Cake
  • Ice Cream

    Asiana - Features a koi pond and serves Asian food such as Cantonese, Thai, and Japanese for lunch and dinner. Two teppanyaki tables and sushi bar. Buffet or à la carte. Overlooks the palm-lined boulevard.

    Sample menu for Asiana

    Appetizers:

  • Misoshiru
  • Sumashi Jiru

    Main courses:

  • Sashimi
  • Various Sushi
  • Beef Teriyaki

    Desserts:

  • Tempura Ice Cream
  • Salcura Eggnog Jelly
  • Cheese Custard

    Maria Marie - Mexican and French cuisine served à la carte for dinner. Restaurant is on two levels, with a brick ceiling and two-story window overlooking Kukulcan Boulevard and Nichupté Lagoon beyond. Bright, wall-sized flower and landscape murals.

    Sample menu for Maria Marie

    Appetizers:

  • Coquilles St.Jacques
  • Trout Cake
  • Caesar Salad

    Main courses:

  • Czuela Mexicana
  • Halibut Menier
  • Beef Fillet Pimienta

  • Show dining options

    Entertainment

    The resort provides daily entertainment, which incluces games, actitivies, live music in the lobby bar, and live shows with music and dancing. Once a week a professional tequila and wine sommelier and bartender leads tequila, wine, martini, and coffee tasting sessions.

    Nearby Things to Do

    A freeform pool winds the length of the property, offering in-water and deck chaise lounges with cushions and adjustable shades. White-curtained cabanas with space for two line the beach and both a beach butler and pool butler are available with books, magazines, drinks, suntan lotion, and towels. Introductory scuba lessons, snorkeling equipment, and boogie boards are provided.

    While spa products, treatments, and services incur surcharges, all guests are free to use the men's and women's indoor spa tubs, plunge pools, saunas, steam rooms, showers, and locker rooms without charge. One outdoor spa tub looks out over the sea and four additional spa tubs are in a quiet area lined with pots of bougainvillea.

    A fitness center includes an array of strength-training and cardio equipment, along with free weights; towels and water are stocked at each machine. Classes in Pilates, yoga, and spinning are offered. A rooftop tennis court allows both day and night play. Billiards and ping-pong tables are found in the 24-hour lounge. The resort also allows guests the use of bicycles.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.

    Show recreation options

    Spa Services

    The hotel's spa, The Spa, offers signature Maya-inspired Saas, or clarity and light treatments, which match earth, wind, fire, or water elements to individual massages, masques, and exfoliations. Ingredients include clay from the crater Chicxulub and banana leaves. Included on the general menu are Japanese Shiatsu, chocolate mint exfoliation, and algae body wraps.

    The Spa also features a spectacular hydro facility equipped with whirlpools, cold plunge pools, outdoor and rain showers, steam and dry sauna, and a temazcal steam hut. Men and women have separate areas with individual lockers; robe and sandals are provided. Fruit and beverages are supplied in the relaxation area.

    Show spa details

    Accessibility

    To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

    Hotel Policies

    Check-in

    Minimum check-in age is 18

    Check-in time starts at 3 PM

    Special check-in instructions:

    On-line check-in is available 48 hours prior to arrival. Junior Suite Ocean View and upper categories can also assign their own suite. Contact information is provided on the confirmation email received after booking via this Web site.

    Payment types

    Children and extra beds

    • Children under 18 years old are not allowed at this adults-only property. All guests 18 or older are welcome.
    • Rollaway/extra beds are available.

    You need to know

    Extra-person charges may apply and vary depending on hotel policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Minimum guest age is 18

    Caters to adults only

    Show all policies

    We should mention

    Children 18 years old and younger are not permitted at this adults-only property.

    Awards & Affiliations

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
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