Ratings based on 1,428 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il

Amazing!

Posted Oct 29, 2014
Everything about the Zilara was amazing - the staff, the service, the food. Can't wait to go back!
5 out of 5
Recommended
for Couples
by A verified traveler from Broken Arrow, Ok

Wonderful vacation,

Posted Oct 29, 2014
Pros: Ambiance, staff members, architectural style, pool facilities, nightly entertainment and dining.
Cons: More umbrellas at the beach.
Location: We deliberately don't leave the hotel. Our goal is to stay in and relax during our stay, but nearby shopping was not where I would have shopped.
We visit Cancun every year for the last 6 years and our stay at the Hyatt Zilara this year was the best experience so far. High quality food, entertainment, facilities, etc. I can't say enough nice things about the staff, particularly Raphael at the pool. Overall, a relaxing, perfect vacation for both my husband and me.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Oct 26, 2014
Wonderful and then. Why do I have to add more? This is ridiculous that I can't submit with the comment I provided
5 out of 5
Recommended
for Everyone
by A verified traveler from Cibolo, Texas

Fantastic staff, well trained, beautiful décor.

Posted Oct 25, 2014
Pros: The beauty of the décor, the service, and all the great people we meet there.
Cons: Noticed on first day, there was a loud boisterous group of younger men at the swim up bar, and we stayed away that day. I know everyone is a guest.
Location: Very nice shopping area's, great activities such as Jungle tour, para-sailing, scuba diving, tours, and night clubs
The room was a beautiful surprise for both of us. We enjoyed the food & drink with exceptional service from the staff. Kudos to the senior bar tender Eduardo at the swim up bar, was very personable & fun each day. The weather was great for that time of year and we enjoyed the beach front each day in the sun. The signature hand/heart salute is a great greeting from everyone. We will return next year and will recommend this fine Hotel to all our friends. Thank you for a beautiful professional stay on our vacation, please give our best regards to all of the hard working staff. Jim Ogilvie & Jan Seider
5 out of 5
Recommended
for Couples
by A verified traveler from tennessee

Wonderful vacation

Posted Oct 23, 2014
Pros: the food was great,the staff and the hotel was perfect as well.
Cons: none
Location: mall across the street and a bar that had on SEC football
My husband and I just got back from there and will definitely be back!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Excellent in every way

Posted Oct 23, 2014
The moment we pulled up to the resort we were treated like royalty. The views from our room, spectacular. The food was amazing, everything we ate was delicious. The beach was gorgeous, the butler's serving drinks as you soaked up the sun was impressive. The pool is wonderful, especially Edwardo our bartender at the swim up bar, he was entertaining and knew how to please us. We had a fabulous time. Hyatt zilara went above and beyond anything we expected. We will definitely go back. I highly recommend staying there, you will not be disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Posted Oct 20, 2014
Cons: The food at some of the restaurants was not good. The tempanyaki at Asiana was awesome however ordering from the regular menu was not good.
The service is impeccable. Food at a couple of the restaurants was not good. Tapas was terrible as well as ordering from the regular menu at Asiana. The tempanyaki at Asiana was excellent. It is hard to get a bed or chair at the pool side. You must get up very early to lay items on the bed/chair to essentially reserve them. The Chef's Plate was incredible.
5 out of 5
Recommended
for Couples
by A verified traveler from Phoenix, AZ

The most amazing resort

Posted Oct 20, 2014
Pros: Everything.
My husband and I just got back 3 days ago (10/18/14) from our honeymoon and we were at the Hyatt Zilara for 6 nights. This resort is the most amazing resort, ever! From the moment we arrived, every staff member went out of their way to ensure that our stay was fabulous and we were catered to at every moment. I tried to remember the names of the staff that I thought were incredible but the fact was EVERYONE was incredible. Jessy at the front desk and Astrid from guest services helped me repeatedly throughout the stay but every single host and server was amazing. I should have written our servers names down because they deserve recognition of the highest sort. They each had a way of making you feel welcome and fabulous from start to finish. While there were many other guests, I always was made to feel like I was the only person there. The food was fabulous. I really enjoyed Pelicanos (flank steak tacos were AMAZING) and Asiana's tepanyaki experience was unrivaled. My husband LOVE LOVED Maria Marie's and we both loved to go to Spice for breakfast! We had reservations at Chef's Plate our last night and it was the perfect way to end the stay. That was one of the best experiences of our entire stay. It was so much fun and the food was delicioso! We also had an amazingly romantic couples massage. Jose and Terri were our masseurs and it was the best massages we had ever received! I would highly recommend going to this resort. We are already planning our next visit!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 20, 2014
Wonderful hotel, great and attentive staff, good food, amazing beach......wonderful!
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Excellent hotel, beach was lovely

Posted Oct 20, 2014
This hotel was excellent , located right on the beach. Very large pool area. The choice of 5 resturants. Great size suites, with stunning views looking at the beach. The staff were amazing from start to finish. Special mention to Omar. Also a lovely coffee shop with nice pastries and cakes. Great shows in the evening and activities throughout the day. Like Spanish lessons, bike tours and others