Ratings based on 1,764 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Very nice with ocean view. Love it#

Posted Aug 2, 2015
Very satisfied with the whole experience. Nice. Clean. Well organized. Kind people.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany NY

Great hotel

Posted Jul 31, 2015
Pros: Location, beach, pool, drinks, rooms, no kids!
Cons: Room service was bad nightly entertainment was mediocre, go out and explore flying through mexico city stinks.
Stayed at this hotel last summer for a week in August, the hotel was amazing and we were immediately greeted with cold towels and drinks. Room was ready right away with awesome views of the ocean and pool. The restaurants were decent with some remarkably better than the others. The 24 hour coffee lounge was an awesome touch many AI resorts dont have. Dont buy supplies from their store as its very expensive and you get a terrible exchange rate.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, Tx

Great place

Posted Jul 31, 2015
Pros: Its very clean and very friendly
Cons: Communicate before hand on any scheduled construction
Location: Went to the big mall - walked there but took cab back. Party club area to the right
Had a great time...only gripe, resort was under construction, which cancelled the nightly shows. We really enjoy that part of these type of resorts. We had to leave the grounds for nightly entertainment which was costly for us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Beaumont, Texas

Posted Jul 31, 2015
Everything was wonderful, the staff is very courteous and helpful, the facility is beautiful and the food is delicious!
4 out of 5
Recommended
for Everyone
by A verified traveler from Livingston Texas

Nice hotel close to beach

Posted Jul 31, 2015
Really nice hotel and accommodations but IMO over priced. Could do better with a/c through out hotel. Alot of sweating going on. Really clean rooms and friendly staff. Pelicanos has the best food for all courses. Glad I stayed at this hotel do to recommendation from a friend. Bring money for tips!
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Excellent

Posted Jul 31, 2015
Me and my wife had a wonderful time. Staff members were nice. Restaurants at the hotel were great. You don't have to worry too much thing, transportations local tours they have staff can help you to reserve for you. I definitely will visit again . We love it very very much. Beach was great and activities were awesome .
4 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Posted Jul 31, 2015
Wonderful food and drinks... Hotel lobby is nice but hot during the day
5 out of 5
Recommended
for Couples
by A verified traveler from Louisiana

Lou The best vacation I have ever had!

Posted Jul 25, 2015
Pros: It was wonderful!
Cons: nothing!
Location: SHOPPING, AND REALLY anything you wanted to do!
We had the best service from Paul ,All the workers was very friendly, the hotel was beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Great all inclusive adult resort/great management

Posted Jul 21, 2015
Pros: We enjoyed the pool, beach and shows the most.
I came to this resort with friends two years ago when it was called the Royal. We decided to come back and see how it was under new management. The pools are great as is the food, the rooms and the shows. We did have some issues with our air conditioning on the top floor cooling properly. The management worked very hard to fix the problem. They also found us other accommodations while the air conditioning was being worked on. I would highly recommend the Hyatt Zilara and I particularly would like to thank Marcelo for all of his help during our stay.
5 out of 5
Recommended
for Couples
by A verified traveler from Monterrey

Excelente atención en un hermoso lugar

Posted Jul 20, 2015
Pros: La atención magnífica del personal, la arquitectura, la comida, la comodidad de la suite.
Cons: Huéspedes intoxicados generan mucho ruido y contaminan la alberca. Sugiero poner controles para el bienestar de los demás
Location: El hotel se ubica en un playa amplia. En esta época se llena de sargazo pero es muy bonita. Se puede caminar a centros comerciales como La Isla
El hotel es muy bonito y está ubicado en un lugar precioso. Sin embargo, lo que lo hace superior a cualquier otra experiencia previa, es la atención de la gente. Se percibe un genuino interés por hacer que el huésped viva una experiencia inolvidable, cuidando cada detalle y asegurándose de resolver cualquier situación que pudiera reducir el bienestar. Muy agradecidos por esta semana inolvidable y, sin lugar a dudas, preparando desde ahora una nueva visita en un futuro cercano.