Ratings based on 1,702 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville, KY

Amazing Hotel

Posted May 25, 2015
Hotel is amazing. Staff is top notch and would def recommend it to anyone. I traveled by myself and it was a perfect hotel for me to relax. I will definitely be going back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas tx

PERFECT

Posted May 23, 2015
This hotel is beautiful!! Wonderful stay! The staff was beyond amazing!! Would not consider staying at another hotel in Cancun. Hyatt Zilara is just too perfect!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service

Posted May 22, 2015
Pros: Excellent service from concierge , housekeeping , waiters to all the hotel staff.
Cons: Nothing
Location: Stroll along the hitel zone.
Will definitely come back to Hyatt Zilara. Will highly recommend to anyone planning a Cancun vacation.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Pa

Beautiful Hotel, the staff are wonderful.

Posted May 20, 2015
Pros: The staff comfortable
Cons: They should place a flyer under each door to let guest know what activities they have going on day or night time.
Location: You are right on the beach,pool no need to go anywhere.
Beautiful Resort, I have told all our friends. Always clea n,food is excellent rooms are comfortable and beautiful. They have everything you would need and if they don't the staff will find it if they can. We have been there 6 times and will keep going back. Bar Tenders & Waiters, Hostess all are wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler

100点のホテル

Posted May 20, 2015
ビーチも近く、ご飯も美味しく内装もおしゃれで綺麗でスタッフが明るくてよいホテルでした。 特に、ビーチとプールにあるベッドが最高でほとんど毎日ちょくちょく行きました(≧∇≦)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Clarksville, IN

Beautiful hotel, but....

Posted May 19, 2015
Pros: It was very clean
Cons: More variety in the entertainment. Stronger drinks
Location: We didn't leave the hotel.
We had a wonderful vacation. The restaurants were great, the rooms were wonderful, the staff was excellent. The drinks were watered down too much. The intertainment wasn't all that good and there weren't enough seats to see the shows outside. If you weren't in the front rows, then you couldn't see the show inside because the seats in the back of the first row were too low. I loved the beds outside and the pool was great!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom idaho

Wow but beware!!

Posted May 17, 2015
Cons: people hold pool chairs starting at 2 am
This hotel is awesome, the staff is great, the location is great but they do have a few rooms that are not posted on the Internet and they will try to cheat you. I booked this hotel through Expedia, I booked the king jr suite ( as shown on the Internet, it's a large room) but upon arrival they booked me into a room that was half the size as the Internet showed. I was not happy as that was not what I book. Upon complaining they moved me the next day. Problem here is they false advertised, hoping I wouldn't say nothing and that is wrong. If you get a room that upon entering you have to walk down a long hallway, you've taken advantage of! Go complain!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, Texas

This hotel has everything!

Posted May 15, 2015
We had a wonderful stay. All of the restaurants are top notch. The staff was amazing.
3 out of 5
by A verified traveler

All inclusive services not up o par

Posted May 15, 2015
For being in Mexico, I was surprised that many Mexican beers were not offered at this resort including corona, pacifico, and negro modelo. Also the hotel did not allow food to be served at the beachside and poolside cabanas. I was surprised about this as were friends given that it is an all inclusive resort. The food at the restaurants was also subpar.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice all-inclusive hotel.

Posted May 14, 2015
Pros: Hotel staff, clean and comfortable rooms, 24 hour room service and lounge.
Cons: Maybe the cocktails can be made more carefully.
Location: The location of Hyatt Zilara is excellent. It has a large area of beautiful beach but a little bit faraway from the shopping area.
Hyatt Zilara is really a good choice to stay in Cancun. My husband and I enjoyed the swimming pool, Caribbean beach, hotel activities, and bars in the hotel. No matter where you are in the hotel area, there is someone serving for you, providing drinks or other things. The hotel is super clean and comfortable. 24 hours room service is nice. We booked two tours during our stay in Cancun. Each tour left at 7 am. We asked room service for breakfast. It is fast and good.