Ratings based on 1,279 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby Gil from Clayton, NC
Fantastic Place!Posted Apr 17, 2014
Can't say enough about our 1 week stay at the Hyatt Zilara in Cancun. The facilities were fantastic. The pool is large and there are plenty of Cabana's around the pool for your comfort, although if you want to get one right by the pool you'll have to get up early to put a towel down to save it. The beach also has cabanas and plenty of lounge chairs for your comfort. There are 4 restaurants that are part of the all-inclusive package and we found three to be excellent and one that we didn't care for mainly because of the menu choices. One thing that made the vacation special was the friendliness of the staff. We have been to Cancun at an all-inclusive resort before and the staff there was excellent, but the staff at the Hyatt Zilara was superb. They were friendly, cordial, and went out of there way to help you in any manner possible. By name I will mention Moises, a drink waiter around the pool, and Victor a server in Pelicano's restaurant who were our favorites. This resort was a bit more money than the last one we stayed at, but worth every penny of the extra we spent.
for Everyoneby Laura from MN
Nice hotel with amazing ocean viewsPosted Apr 17, 2014
Pros: Cleanliness of the hotel and room, friendly hotel staff, proximity to the ocean, pool was great.
Cons: I did not like that people claimed pool chairs very early in the morning (6am) and never used them. It made sitting by the pool impossible most days.
Location: We took a city bus to a market to shop. Otherwise we stayed at the hotel the whole time. It was a quick shuttle bus drive from the airport.
The hotel and staff were amazing. From the moment we entered the hotel until we left, we encountered such pleasant and helpful hotel staff. The room was clean and service was prompt. The hotel food was okay... not great but not terrible. Overall, a great place to stay in Cancun!
for Everyoneby Cancun from Los Angeles
Best hotel in cancunPosted Apr 16, 2014
This is the best hotel you can stay at in Cancun. It is absolutely beautiful. Hotel staff was great during our visit. They were very helpful. I would not stay anywhere else in Cancun. Age group at this hotel is a little older so if you want a crazy spring hotel where everything gets destroyed this is NOT the place for you. Very close to the party zone of Cancun. You can literally walk back or stumble.
for Everyoneby Rachel from Santa Clara, CA
First Rate Hotel StayPosted Apr 16, 2014
Pros: Location, Staff, Food, Entertainment, Amenities.
Cons: They need to regularly stock high end vodka - Grey Goose, Kettle One or Belvedere.
Location: Shopping, restaurants, excursions.
We stayed at the Hyatt Zilara in Cancun and as frequent travelers of high end hotel chains were very impressed with the resort, food & especially the staff. The location was perfect and the daily/nightly entertainment were superb. Hyatt Zilara was the right speed for us with enough relaxation/quiet & fun.
for Everyoneby A verified traveler
Great HotelPosted Apr 16, 2014
This was a great place to stay. The staff was great and the food was very good. The only problem that I had was that they offered me an upgrade which I accepted. They told me that the room would be ready at noon the next day. The room was not ready until 5:00PM and when I got the room it smelled like turpentine. So I requested my old room back which they gave back to me. They were supposed to credit me the $480.00 for the upgrade that I never took. I even made sure 3 times that they gave me a credit. But it never showed up on my credit card so I had to dispute the charge with my bank. Other than that it was a very nice place to stay. So the only thing I would suggest is don't take the upgrade!
for Everyoneby A verified traveler
Great room and staff!Posted Apr 16, 2014
Cons: Poolside chairs were hard to get, need better policy as many were taken at night and never used.
Very nice experience, staff was amazing and we will visit again.
for Couplesby Mich from Atlanta
This is an amazing hotel!Posted Apr 15, 2014
Pros: I loved the swim up bar and the seat swings at the swim up bar. The lobby is amazing and we loved the evening events held during our stay.
Cons: Not much improvement here. It would be nice if it were a non smoking hotel but it wasn't bad.
Location: The location is great and there is plenty to do inside the hotel so you really don't need to leave.
I can't say enough about this hotel! The restaurants are outstanding, the beach is incredible, the service is great and everyone is so friendly and personable. The evening shows are really good and there is always something to do. When you arrive you are handed a glass of champagne during the check in process. They are quick to help you know your way around the resort and take your bags to the room. They have a way of making you feel at home during your stay and are quick to get you whatever you need.
for Everyoneby BJ from GA
Amazing views & servicePosted Apr 15, 2014
We thoroughly enjoyed our weekend getaway! Food was great and the staff were all very friendly from the moment we stepped foot on the property.
for Everyoneby Princess from las vegas
Magnifiico !!!Posted Apr 13, 2014
This hotel was one of the most beautiful - friendly and amazing properties I've ever visited .. The staff was amazing .. The food ! Oh my the food was incredible - so much more than I ever expected ! I will be returning to Hyatt Zilara very soon and for longer than 5 days because in no way was I bored there .. Thank you Zilara for an amazing all-inclusive experience ! You spared nothing !
for Couplesby A verified traveler
a wonderful experience!Posted Apr 12, 2014
We were treated like we were the owners - constantly catered to, with smiles all around.