Ratings based on 1,251 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby Evan from Westbury, NY
Clean, beautiful.Posted Mar 5, 2014
The staff was very nice and accommodating. Always asking if everything was good and okay. Felt like we were being pampered the whole stay.
for Everyoneby A verified traveler
Great hotel, terrible television.Posted Mar 2, 2014
Pros: Food, balconies, service staff, beach and pools.
Cons: Channel selection on television, move cigar bar outside!!!!!!!!!!!
Location: Stayed in hotel whole trip. Great beach to walk, great pool side service.
Great hotel, television channel selection terrible. Communication to staff, somewhat difficult. Cigar bar in the middle of hotel lobby, very often aroma was also repulsive. Food was good most all service personel very nice. Would go again if cigars were none existant.
for Everyoneby A verified traveler
Beautiful place!!Posted Mar 2, 2014
Very clean, staff is so friendly and attentive, food was great, loved the entertainment,I can't wait to go back such a great experience!!
for Everyoneby C from Maryland
Beautiful Beachfront ResortPosted Mar 1, 2014
Pros: We really liked how well the property was laid out. All the restaurants, pools, and beach were very easily accessible from the main lobby.
Cons: The food was good but a wider variety of seafood is needed. Fish was about it. Some crab, oysters, etc dishes would have been welcomed.
Location: Location is great. Close to the the entertainment district, shopping. Did a day trip to Playa Del Carmen by bus for $23 RT! $1 Cabs are $$$$$
The Zilara really is a gracious and lovely resort that provides a real opportunity to relax and be pampered. Did not come in contact with any staff that did not appear to be anything but happy we were there. The suites are very nice and the bathroom showers are jetted and just fantastic. Loved the pool area with the cabannas and the swim up bar and ocean view. Our favorite restaurant, by far, was the Pelicano. Did not have any difficulty securing reservations at any of the other restaurants. Chef's Plate was a treat as well. The buffet had good selections and the food was fresh whenever we dropped by. To sum it up, we booked for one week and ended up staying for two!
by A verified traveler
be carefull your luggage.Posted Feb 27, 2014
I lost earring&necklace. I found the jewerly have lost after checked out Hyatt hotel. It sayed at the cashbox. The earing and necklace is gift for my wife. I went to hotel again to find it 1day later. but I cannot found it. somebody may be stollent. Be carefull your luggage.
for Everyoneby Jill from WI
Couldn't be happierPosted Feb 26, 2014
Pros: The location, room size, room layout and view were awesome. Loved the option to order off a menu for breakfast and lunch. Also loved custom drinks.
Cons: Wish dinner reservations were easier to make along with the availability.
Location: Love that this hotel is a 15-20 minute cab ride from the airport
Extremely pleased with the Hyatt Zilara. Stayed from Feb. 19th-23rd. The staff are fantastic, the rooms are great and so is the beach. It was a very relaxing trip and it was so nice to have some little extras that other hotels that I've stayed at in Cancun don't have - such as the coffee shop, the large game room with self serve food and drinks. The beach was so clean and very spacious. When walking either direction, it was apparent that other hotels don't have the space that the Hyatt Zilara has.
for Couplesby Scott from Des Moines, Iowa
Great Winter BreakPosted Feb 26, 2014
Pros: The staff was incredibly friendly and accommodating. We particularly liked the a la carte restaurants, each with a different theme. The food was great
Cons: Pretzels or peanuts in the bar.
Location: We enjoyed the flamingo mall. It is a bargain mall, but it was fun.
We went to Cancun to escape the harsh winter in Iowa. We had been to Cancun on four previous occasions, but this was the nicest facility we stayed in. We loved our room. The swimming pool was so relaxing. The weather was perfect. The food choices were numerous and delicious.
for Everyoneby A verified traveler from F
LuxuryPosted Feb 17, 2014
Hotel has fantastic rooms and great food options. Staff are extremely courteous and friendly! Our 5th visit!
for Couplesby Brian from Kansas
Fantastic Hotel!Posted Feb 17, 2014
The hotel is beautiful and the staff goes out fo their way to make your stay amazing. I would recommend this propert to everyone!
for Everyoneby Albert from Kentucky
Wonderful all inclusive stay. Too notchPosted Feb 16, 2014
We loved every minute of this hotel. Food was fabulous and anything you wanted was at your request!! We returned from trip Feb. 15 and wish we were back. Don't believe any negative review you read. This place is NICE and the staff waits on you as if they were waiting on their own. Loved it