Ratings based on 1,635 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Awesome hotel right on the beach.

Posted Mar 27, 2015
Pros: My wife and I enjoyed the fact that it is "adults only". We didn't have to deal with small children running around.
Location: Only 10 minutes from downtown/nightlife.
Stayed here for six days and loved every minute of it. Hotel staff was great, beach waiters were on top of their game, my drink rarely got empty, (just the way I like it).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom iliinios

beautiful hotel, great staff would stay again

Posted Mar 25, 2015
Pros: everything
Just a perfect adult get away. I would recommened to anyone
2 out of 5
by A verified traveler

My honeymoon was screwed up, due to this hotel...

Posted Mar 25, 2015
Pros: nothing to like
It was terrible hotel i ever seen Hyatt hotel in the world... terrible service & facilities I do not want to remember about this hotel...so now i have terrible memory about Canun too. My honeymoon was screwed up, due to this hotel... I'm not gonna choose all-inclusive option..terrible~!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
The hotel is very beautiful and every room opens towards the ocean, which means phenomenal views. Every staff here is extermely helpful and friendly. The restaurants offer tasting food, my gf and I espeacially liked the dinner at chefs plate. In one word, perfect.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kansas city

Best vacation ever!

Posted Mar 22, 2015
Everything and everyone associated with the Hyatt zilara made our vacation so memorable, the ocean was gorgeous, as was the view, food delicious, staff, especially entertainment staff always went above and beyond to do whatever they could for us. It was perfect!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lansing, Ks

Beautiful resort on the beach

Posted Mar 22, 2015
Beautiful resort on the beach in Cancun. This place is AMAZING- great staff, great food, beautiful resort with great service. Plenty of cabanas on the beach and by the pool for all. The rooms were both very nice, clean, with an incredible view!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Michigan

Great place!!!!!

Posted Mar 21, 2015
Been here 5 times will keep going back, won't even consider another resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Service was amazing!

Posted Mar 21, 2015
Our vacation to the Hyatt Zilara was wonderful! Service was excellent from the moment you stepped into the resort. Highly recommend.
5 out of 5
Recommended
for Couples
by A verified travelerfrom New Bedford, MA

We will be back!!

Posted Mar 18, 2015
Pros: The nightly entertainment was very good. Very professional. The nightly bands at the lobby bar were very good.
Location: The hotel is in the Hotel Zone. The staff can arrange tours to the Mayan ruins. You can parasail on the beach. There is a mall across the street.
The hotel is beautiful!! Every room has a direct ocean view. The room was cleaned twice a day. The staff was very accommodating. They are very hard workers and work six days a week. They were friendly and most had an understanding of the English language. There is plenty of staff so you never have to wait for service. All the restaurants were great. I am not a fan of buffet's, but Spice had a great selection. The food was hot and constantly being replenished. Pelicano's is the outside restaurant. We had a wonderful hangar steak and red snapper for dinner on our last night. The drinks were very good. Our favorite restaurant was Maria Marie. If you go, make sure you order the vanilla soufflé for desert!! Phenomenal!!! There are plenty of activities by the pool. There are 2 pools. One where the activities are held and one if you just want to relax. There is a swim up bar and butler service all around the pool and the entire length of the beach. The swim up rooms have direct access to the pools and have great ocean views.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing highly recommended!!!!

Posted Mar 16, 2015
Have been to several all inclusive resorts, sandals etc. this is by far the nicest. Staff so pleasant, location amazing, clean, awesome experience.